Earnin

Excellent customer service! Responded right away and was able to help me with exactly what I needed. Thanks again for everything!

Excellent customer service. Agnes went above and beyond. She let me know what she was working on while I was waiting. Super easy to set up too!

Evelyn helped me with such a challenging task. Despite road block after road block, she never gave up and found a way to help me achieve what I had set off to do. She is the true definition of Customer Service. I was so blessed to have had the opportunity to be guided by her. Truly, thankful.

Everytime I have a question about something, Everyone I've encountered has been Very professional and thorough...But this one right here went above and beyond to help me...You guys have an Awesome Team!

Very helpful team & have always fixed the problems I was having very quickly. They have some of the best customer service I've ever experienced.

She treated me with a lot of respect from the beginning and made sure I was in the conversation and not getting lost. I also solve my problem very quickly. The customer service was excellent and without a doubt she deserves much more. 10 out 10

I love earnin, I had an issue with my hours once, and the woman I spoke with was extremely kind and quick. My problem was fixed almost instantly. Earnin's helped me a ton, I recommend it to all of my hard working friends

Karl *** was very helpful. He explained the process every step of the way. He made it extremely easy to apply. I hope everyone who as to use this source get the same great customer service as I did."

Cherie was very attentive and understood exactly what I needed help with. She even gave me tips about how to speed up the process of creating an account. It seems like she knows and understands her job very well. It's kind and patient people like Cherie that make navigating a new app much easier. Thanks again!

"*** was patient & efficient. He took time to answer all of my questions & ensured I was okay with how my account was set up! Just polite & professional!"

pearl was very helpful and quick with responses and questions nice I thought the issue was complete, pearl still followed up with me to reassure me. I work in customer service also and she has great skills and helped me from being frustrated. She's an asset"

"As always I get great service, prompt and willing to help! Just amazed how much you value your staff!"

Debiting my account too early
I have tried to resolve my issue with Earnin 2 previous times and after today, I'm just tired of it. I contacted them to request that they debit my account the day after I get paid because my direct deposit does not come to my account to late in the evening causing my account to be in the negative. Now per their FAQs, it states that they can debit your account the day after pay day because some ppl do not receive their direct deposit till late in the evening. I sent a screen shot to the person I was chatting with and she seriously gave me a headache because she continued to say that what I was requesting could not be done. And I kept telling her that per the FAQs it can be done. We honestly went back in forth for an entire hour because she continued to either go off topic or pretend like she was not understanding what I was trying to say to her. Earnin really needs to do a better job with their customer service. I'm not sure if I'm chatting with an actual person or a bot because the answers seem so calculated. I'm asking for a simple request and It has yet to be resolved. They don't even follow up with you. I'm just wondering how they keep a record of each individuals complaint. I asked the CSR will she be providing me with a claim or case# and she responded with this long message saying that they cant do anything and will not be changing the day they debit my account even though on their FAQ's it states that they can. They are liars and they are providing their customers with false information

Hannah Mae was awesome and super super helpful with my issue. She's probably the best chat rep I've had the pleasure of working with through Earnin! I had issues with debits in my account and she made sure to adjust the date so the debits would come out when needed.

He helped so much. Everyone I speak to at Earnin is such a huge help and so nice. Thank you.

If I ever have any issues because we are all human right? It's always resolved right away. Everyone that works at Earnin are super nice and helpful.

Rosemarie and all the other staff involved with my particular case did a wonderful job of staying in contact with me the entire time since first complaint to resolution. I really appreciate the fact that Rosemarie kept checking in with me and telling me the different stages of my case, particularly all the necessary processes in order to complete the application process. Thank you, the Earnin Staff did a wonderful job!

I expressed my concerns and frustration with Ivy and she was so very understanding and able to do exactly what my request was! Excellent customer service!!!!!!

The whole process was so quick. My issue was solved within 10 minutes! It may have been shorter. Anyway thanks again! I would definitely recommend them to other people.

So far I've had no problems with this service. I admit the details weren't that clear but I was able to get my questions answered by customer service with no issues. All of my questions were answered fast and fully. I've used the cash out feature twice so far and I'm happy with the way the app runs.

Ana was fast and efficient! She solved my problem in less than 10 min when I thought this was going to last a while and be super complicated.
This app is amazing and helps you out when you need it. I highly recommend it to anyone!