Dell Inc

Complaint: [redacted]
I am rejecting this response because: I have tried contacting [redacted] many times and cannot get through to him. Multiple e-mails have been sent.
Regards,
[redacted]

Dear Revdex.com,
 
Thank you for...

the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative processed a refund and our records indicate the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted].
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. Our records show that Dell provided her with a new replacement unit in February 2014. Our...

representative informed her that her Dell system limited hardware warranty expired on November 16th, 2014. Our representative also explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warranty. Please note that our representative offered fee based support; however, Ms. [redacted] elected not to accept our offer of assistance. Her request for refund was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further questions regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative informed him of the terms & conditions of promotional Gift Cards. Please note...

that there is a limit of 5 promotional cards per customer for personal computers sales and limit of 10 promotional cards per customer for electronic & accessory sales.[redacted]His request for additional gift cards was respectfully denied. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.   Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. A system exchange has been processed and our representative has verified...

with the customer it has been received. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence; however, the customer has not replied to our representative’s request for...

additional information. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Sincerely, Executive Support TeamIncident ID:[redacted] Dell Inc.

Today’s Date: 03/13/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states...

technical concerns with the unit. At this time the agent processed an exchange for the customer and the customer has confirmed receipt. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Thank you for providing a copy of the customer submission.  Dell representative [redacted] contacted the customer to acknowledge the situation. The representative would need to research the situation and will follow up shortly.  The representative can be reached directly by email at...

 [redacted]

Dear Revdex.com,Dell representative [redacted] followed up with the customer and authorized for system to be sent in for repair.  Our record indicates the system has been delivered to the front office the representative attempted to follow back up but customer has not responded.  Please have the customer contact the representative by emailing at [redacted]@Dell.com with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: Issues not yet resolved.
Regards,
[redacted]

Dear Revdex.com,Our records indicate that Dell representative [redacted] has followed up several times with the customer with no response.  The customer warranty will expire on 4/10/2015 so we will need the customer to contact us back to get this issue resolved.   If the customer is having issues with the system he may contact Dell’s technical support representatives at ###-###-#### or he can respond to the representative assigned.  Alternatively, we respectfully deny the customer’s request to return for credit due to the age of the system but will support it under the terms and conditions of his existing warranty.   We ask that she contact the representative at [redacted]@Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution thus far is satisfactory to me. The egift card is not working at this time.
Regards,
[redacted]

Today’s Date: 10/24/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer...

states Dell removed a cash back promotion from his bank and would like that reapplied. At this time the agent worked with Dell Financial Services and the gift card team and has informed the customer that he has confirmed that no funds were withdrawn and the promotion was for a gift card that was issues to the customer. The customer states he will look for the email for the gift card. It has been four business days and the customer has not responded to the agent if the gift card was in his inbox. As such the agent has closed the matter. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com should their be further questions or concerns.
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc

Complaint: [redacted]
I am rejecting this response because:I was assured that if I sent the laptop to their depot, for a third time, that it would be fixed. I sent the laptop in again only because I was given a guarantee. When the laptop returned from the depot, the problem persisted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me at all. I have learned that Dell is so cheap and rude company that they will never take care of there customer nor have courtesy to apologize over the phone for their mistakes. Since they don't give a [redacted] about their customers, I guess you can go ahead and close the case because I don't wanna waste anymore of my time to talk with highly unprofessional employees at Dell. 
Regards,
[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has updated drivers and changed some settings and the customer’s internet issues are now resolved.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative explained the terms and conditions of sale and limited hardware warranty....

[redacted]As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a new replacement unit and an external optical drive. Our representative also followed-up to confirm resolution. We regret any dissatisfaction Mr. [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding the issue described in his correspondence. Our representative explained to Mr. [redacted] that his Dell promotional...

gift card had expired and cannot be reinstated. Our representative also informed him of the terms & conditions of promotional gift cards. [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a new purchase; however, Mr. [redacted] elected not to accept our offer of assistance. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.    Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission. A Dell representative [redacted] recently contacted the customer regarding this matter.  We regret any...

dissatisfaction the customer may have experienced and appreciate the feedback provided.  Dell representative offered to have parts or issue another refurbished unit.  The representative respectfully denied the customer’s request for a new system exchange.  We request the customer review the warranty for further explanation of his writes under the terms and conditions.  [redacted]Should he reconsider and agree to troubleshoot, he may contact Dell’s technical support representatives at ###-###-####.  Alternatively, should he want assistance from the representative assigned to assist with his submission, we ask that he contact the representative at [redacted]@Dell.com for any further assistance he may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. The customer has continued to refuse assistances even when exceptions to policy have been made. At this time the customer will need to troubleshoot in order to receive any further support. Advanced Resolution Group Incident [redacted] Dell Inc.