Dell Inc

Complaint: [redacted]
I am rejecting this response because:  I thought that the Revdex.com was here to support the consumer.  All I'm getting is what Dell continues to say over and over again.  They put down what they want you to see/hear.  They don't put down all the facts, they conveniently leave them out.  Regardless of where they are located, doesn't matter.  The must all have their statements recorded at their desk, because it is the same exact words I get every time I've had to talk to someone.  They have refused to try and resolve anything.  It's an automatic pat answer I get every time I talk to them.  I also get the frequent statement, that I'll take responsibility for this problem and I'll call me back at this certain time.  Usually an appointment is set and the tech is to call me back at that time.  I can count about 2 times that has ever come to fruition.  Most of the time, I don't get called at the appointment set time at all.  They call when they want to call and many times, I'm not at home and then I can't talk.  They get upset because they called and I wouldn't talk to them.  I ask them why they couldn't call at my appointment time - no response ever.  They don't want to acknowledge this and instead turn it around that I didn't respond.  Sometimes I was unable to due to a doctor's appointment or such, that's none of their business and when I try to call back, I get the same response.   Since the Revdex.com is just talking back and forth between Dell and myself and not supporting the consumer of which I thought was the job of the Revdex.com, that maybe I need to go to the media.  I feel like I'm wasting time and energy with this and I'm tired of fighting. I need support, I don't need Dell not representing their product and just fight with me.  I'm not going to spend the rest of my life fighting.  It's obvious they refuse to act and take care of things.  The media, I think, would be glad to at least hear of what I'll tell them. 
Regards,
[redacted]

A Dell representative contacted [redacted] and is working with her to achieve an amicable resolution for her concerns. Our representative may be contacted directly by e-mail at [redacted].

Complaint: [redacted]
I am rejecting this response because:
When I spoke with sales Rep on original purchase, there was no notification of gift card expiring when I inquired about gift card. When I spoke with Rep on Monday 12/1/14 I was told that they would honor it and my purchase was good to go and I should be getting an email shortly. After I did not receive an email regarding I purchase, I called back and was told by another that they would not honor card.  When contacted last night by Dell, I was offered a 5-10% discount on item I wanted to purchase which equated out to $25-50 off the price. I stated that was not satisfactory to me. I would be willing to accept 25-30% off. This still would equal 1/3 of the gift card value.
Regards,
[redacted]

Today’s Date: 11/12/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets...

any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] attempted to contact the customer on three (3) separate occasions. However, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information. We remain ready to assist the customer within the terms of their Limited Hardware Warranty should they elect to return our messages.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. Our representative informed her that the item did not qualify for the promotional price. Her request...

for promotional price was respectfully denied. As a onetime goodwill gesture and in the interest of customer satisfaction Ms. [redacted] was given a credit of $106. Our representative also offered a refund for order# [redacted] to the original form of payment, minus any prior account credits; however, Ms. [redacted] declined the offer. Her request for a free tablet was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.   Sincerely, Executive Support Team Incident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: I was given a run arround for over 2 months. Thus giving me a computer that was not working at all! Not to mention the calls into Dell, from warranty, to Customer Service, Customer Report to Limited warranty. Online and Chat. They gave me the run around. They are the ones who dropped the ball as I bought a computer less than a few months old and it stopped working we couldn't even use it. I want either a 2 month extension on my warranty or I want a partial refund for the 2 months that we couldn't use it..The ball was dropped buy such Customer Support & their techs.They do not stand by their warranty. My experience has been nothing but headaches to say the least with Dell. Dell is at FAULT here!!
Regards,
[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] checked with the sales department and the premium warranty can only be added at the time of purchase and apologized for his experience.  Should the customer have any other issues they may contact Dell’s representative via email at:  [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission. A Dell representative [redacted] recently contacted the customer regarding this matter. The representative...

reviewed the details with the customer and explained that there was a problem with the configuration of the order and the check was short by $40.00.  The representative adjusted the price of the last order and replaced it which it is now in production.  The customer has confirmed receiving the other orders and the representative will update the customer once tracking information is available for the last order. The representative can be reached directly by email at [redacted]@Dell.comSincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. The customer’s request for a system replacement was denied as the necessary...

technical assistance, per the terms and conditions of the limited warranty, was declined by the customer. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience.Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Today’s Date: 11/18/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states Dell canceled an order for a television without informing them the cancelation. The aformentioned television contained a pricing error on the Dell site and all such orders were canceled as a result. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback...

provided regarding this experience.Dell representative [redacted] contacted the customer offered to have another refurbished system sent out.  The representative respectfully denied the customer’s request for a new system due to the age of the original invoice  which was shipped on /4/09/2014 We remain available to assist the customer under the terms and conditions of the warranty.  We ask that the customer contact the representative [redacted]@Dell.comSincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: It does not apply to me. They must have my file mixed up with another customer's file. My issue was not with a "monitor". I did not receive any resolution to my problem with a defective XBOX sold to me by Dell. The biggest complaint is with the lack of customer service and that Dell takes no responsibility. They pass things off to departments within the company and try to force you to deal with manufacturer instead of taking care of an issue that falls under their responsibility.
Regards,
[redacted]

Dell representative [redacted] contacted the customer to acknowledge the situation. The representative would need to research the situation and will follow up shortly.  The representative can be reached directly by email at  [redacted]

Complaint: [redacted]
I am rejecting this response because: This is in relation to the above ID Number concerning my complaint about Dell Inc.Dell are telling me that that my only option with my complaint is to have the computer fixed. But I am tired going through the hassle with Dell.I did send the computer to have it fixed and after waiting about three weeks to have it returned, it came back with the same problem.After receiving it I spent about 4 hours with them on on the phone with no good result. Now they want me to spend more time on the phone with them to have the problem resolved. I think they should have this computer replaced if they don't want to refund me for it this is about five instances where I am having problems with this computer and I don't think that I can take that any more, So I'll be very thankful is there is something you can do to help me resolve this  Regards,[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has resolved the customer’s Bluetooth speaker issue.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at:   [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:I do not believe that Dell has responded to my complaint that their "Support System" is broken. There is no indication that they wish to change the glaring faults described again in my most recent email to them.
Regards,
[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has credited back $105 to the customer’s credit card.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has setup a return for the customer and they have now been credited back all charges.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.