Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence; however, the customer is not available with the system for an extended...

period of time. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience.  Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: I have owned 7 different laptops from Hitachi, Toshiba, Acer, Compaq, Hewlett Packard and Dell and have never had a Mother board go bad on laptops that were half the age and cost of the Alienware M17X R4. I would tell anyone not to purchase from Dell-Alienware due to the fact that I have found other customers with the same Mother board issues on the Alienware M17X R4 laptops with as little as 5 months of use. My experience is that the Dell - Alienware M17X R4 laptop is a inferior product with poor quality standards, design and pathetic customer service and support. I believe that Dell-Alienware was aware of the issue with the Mother board on the M17X R4 laptop, but chose not to help the customers affected by this issue. If you are looking for a computer stay away from Dell - Alienware, especially if you want a quality product as they are not the company they use to be a few years ago!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The issues with the tablet are not resolved and part of the complaint is that I have yet to receive a fully functional tablet. I using the tablet and am still experiencing freezing and the need to remove the battery to start the system. The man did try to reach me this week but I have been out of town on business and just have not had time to deal with this tablet problem. I have spent countless hour with DELL technical support and customer service for the continuous problems with the DELL venue pro 11 7130-7139.
Regards,
[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  The customer’s computer has been returned to Dell and his refund should be posted to his account in the next few days.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [email protected].  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Thank you for providing a copy of the customer’s correspondence. A Dell representative is working with [redacted] to achieve a resolution for his concerns. Our representative may be contacted via e-mail at [redacted].

A Dell representative is working with Mr. Radhey Lodhi to achieve a resolution for his concerns. Our representative may be contacted via e-mail at [redacted].

Complaint: [redacted]
I am rejecting this response because: I have contacted them. It wasn't until last night (I haven't had access to the internet until then). Now I am waiting to hear back from them again. Sorry about the delay. They are correct in the fact that they have attempted to make contact.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Dell's advertisement for the external video dongle (adapter) specifically stated it would work with the Dell XPS 10 tablet which I have. Dell also stated they would support the system as long as it was connected to a Dell system. The problem comes in when Microsoft updated Windows RT to 8.1. Dell never followed up to insure the dongle would work. I contacted Microsoft and they said it was Dell's responsibility to insure all equipment would work. When I bought the tablet in 2013 nothing was said about Dell going away from Windows RT which they did shorty after I purchased my tablet. Dell is still advertising the 40 pin HDMI USB Charging dongle for sale but nothing is said it will not work with Windows RT 8.1. Dell gave me a $65.00 credit for my troubles. To use the system as I need to I will have to buy a new tablet which will run between $700.00-800.00. Since it was sold under false advertisement I feel if Dell will not make the dongle work with Windows RT 8.1 on my tablet they should offer to trade my tablet for their newer version Venue tablet that has regular Windows 8.1 on it for a trade of $200.00. The new tablet would have to be close to the 10" size of screen, have all equipment to work properly and use an external monitor or projector.
Regards,
[redacted]

Today’s Date: 01/14/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the customer has informed the agent they are unable to send back the complete product due to a missing controller. The agent set the expectations informing the customer that doing so will result in a partial refund. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am disappointed at the levels a customer has to go through for support. To get to this resolution meant that I was on the phone and chat for a total over 9.5 hours. At one point I was told the return was going to be processed and was put on hold. Forty minutes later I was told there was no way it would be processed. It is sad that the only way to get satisfactory results with Dell is to go through the Revdex.com.  I do not believe that is an acceptable level of customer service.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Dell has not answered any of my concerns and there were three cd's that where mailed to my home utilizing express service, for me to reprogram the computer.  Also, I contacted Dell several times shortly after receiving the computer and was told that the problem was the internet.  Found out by Dell that the computer was programmed wrong, one week after purchasing the computer.   Upon calling Dell, the calls  were transferred around in circles with no resolve to my problem.  I bought a brand new computer and I expect for Dell to send me a brand new computer, not junk and problems and problems and problems!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Dell has been a nightmare to work with. They keep making minor offers and trying to not fulfill original order. Luckily for me, their system is nice than they are because I just received 5 $200 gift cards AUTOMATICALLY last week. However, I am still missing my Dell Advantage gift cards which is over $200 additional. I even sent [redacted] the two attached call recordings and he had me send them again responding over a day later that he couldnt play the files. This is a technology company saying they cant play mp3 files. That is what we are dealing with.
Regards,
[redacted]

Dear Revdex.com,
 
Thank you for...

the opportunity to address the correspondence submitted by Mr. [redacted]. Our representative processed a credit for the customer and our records indicate the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]. 
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Thank you for providing a copy of the customer’s submission.  Dell representative, [redacted], has been assigned to this case and has initiated contact with the customer by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution.   We...

ask that the customer continue to work with [redacted].  The representative can be reached directly by email at [redacted]@Dell.com.

Today’s Date: 03/16/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states various...

concerns with Dell and his Dell unit. At this time the customer has received a refund and the matter addressed. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com should their be any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Complaint: [redacted]
I am rejecting this response because: I did speak with a rep. They refused to resolve the issue at hand. As they just stated obviously it was not sent overnight the day it was ordered as it stated on the website. I did not receive it the next day. It was a few days later. I ordered it on a Tuesday, I did not receive  it until Friday. That is not over night
Regards,
[redacted]

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. A refund has been processed and our records indicate the credit has...

been applied to the original form of payment. Our representative respectfully denied the customer’s request for a free system and the customer has not responded to additional contact attempts. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. 
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Dear Revdex.com,
 
I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.
 
A Dell representative, [redacted] has recently contacted the customer...

regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] informed the customer his monitor is out of warranty and would not be covered.  [redacted] advised the customer to check locally for repair businesses for service.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted]. 
 
Sincerely,  
 
Advanced Resolution Group
Incident ID# [redacted]
Dell Inc.

Dear Revdex.com,
 
Thank...

you for the opportunity to address the correspondence submitted by Ms. [redacted]. . A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative, per the terms and conditions of the sale, respectfully denied the customer’s request for the pricing error to be honored. A $50 coupon was offered for a future purchase; however, it was declined. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted].
[redacted]
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.