Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follow-up submission.  Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card.  We regret any miscommunication which may have occurred and appreciate the feedback.  Dell records indicate the gift card was a promotion for which the customer was not charged and information regarding promotional guidelines should have been included when the customer received the gift card.  As previously indicated, since the date of the original submission, a Dell representative contacted the customer and clarified the terms of the promotion which includes information regarding the expiration of the promotion and that Dell cannot extend the expiration date or provide replacement gift cards.  For this reason, the representative denied the customer’s request to replace the gift card.  As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case.  Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am happy that I finally received a brand new computer as a replacement.  I am very disappointed with Dell that it took 5 weeks to resolve this issue after many phone calls and after many emails.  You really need to improve your customer service when it is clear that a consumer has a defective product even after you have received it back in your possession.  When the parts were on backorder for a very long time, you should have immediately sent a brand new computer.  I should have not to ask many times for it.  I just hope this new computer continues to work after 4 to 6 weeks since that is when the other computer decided to start failing and acting horrbily.
Regards,
[redacted]

Dear Revdex.com,
 
I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.
 
A Dell representative, [redacted] has recently attempted to contact the...

customer regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has seen that the customer’s credit has processed and should be seen on his next billing cycle.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID:[redacted]. 
 
Sincerely,  
 
Advanced Resolution Group
Incident ID#[redacted]
Dell Inc.

Dear Revdex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback...

provided regarding this experience.Dell representative [redacted] contacted the customer and was advised that the situation has already been resolved.   We remain available to assist and ask that the customer contact the representative [redacted]@Dell.comSincerelyExecutive Support TeamIncident[redacted]Dell Inc.

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer.   The representative can be reached directly by email at [redacted]@Dell.com.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] explained that the customer did not order the configuration in the promo and the customer’s order has been cancelled per their request.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I've attached herewith, the bensbargain ad that I used to make my order which clearly shows this is from DELL Business. I'm not sure if this "false" advertising is rampant or not, but just wanted to highlight that other customers have had this very bad experience as well.
I'm thankful to Revdex.com, that DELL acknowledge their mistake and rectified it by sending me the gift card which I have "earned". 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:I paid 29.99 for the item, the Post office never ATTEMPTED to deliver the item.   I was checking the tracking, and it was dropped off from UPS to post office and then was held there with no attempt to deliver. The tracking said, being held for sender at the post office I contacted DELL to tell them this.   My request was ignored, it said I would receive a response 2-4 business days, still no response.  Then after not being responded to for a few days, I contacted Dell again.   Multiple customer service people had no response to why the item was never delivered, they couldn't figure it out from looking at the tracking either.  They said, we can re send you the item, I said, that's fine.   Then they said, oh wait, we refunded you the money, we can't re-send, you need to place a new order.   They said, they will sell it to me for the same price, but I need to talk to sales.   I talked to sales, they said, they can sell it to me for 49.99.  I said, I paid 29.99, it's not my fault you didn't send me the item properly, you should honor the 29.99 as it's not my fault.  After a few calls, another person told me, It was returned because it was defective.  I said, you never delivered it to me, how did it get returned for being defective?  I don't think anyone knows the real reason at DELL, they just started making things up.   All DELL has to do ..is make it right.  Honor the price I paid and get me the item.  It's common sense, makes no sense why they won't honor it. 
Regards,
[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] informed the customer the tablet was not registered in his name and Dell must verify ownership before any service can be issued.  The third party that sold this tablet needs to complete this for the customer.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Revdex.com Complaint ID:  [redacted] Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently...

contacted the customer regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] explained to the customer his system was 2 years out of warranty and any repair would be billable.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,Thank you for providing a copy of the customer’s submission.  Customer expressed dissatisfaction with Dell service and support.  We regret any dissatisfaction she may have experienced and appreciate the feedback provided.  Since the date of the submission,...

a Dell representative contacted the customer to discuss her concerns and assist in resolving the issues.  The customer subsequently returned the computer for a full refund.  We ask that she contact our representative at [redacted]@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative informed him that his request to opt-out of Dell promotions has been...

processed.  [redacted] Please note that it may take some time for changes to take effect. In the interim, Mr. [redacted] may continue to receive Dell marketing communications. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.      Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 04/24/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the agent has...

processed the customer partial credit and coupon. The customer has confirmed this as well. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Today’s Date: 12/12/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states various concerns with a Dell order and the order process. At this time the agent has been unable to reach the customer and the customer has not returned the agents attempts at contact. Dell regrets any inconvenience caused and we ask that the customer contact the representative at [redacted] should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. The customer reports the gift cards have been received and the issue has been...

resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.   Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. Per the terms and conditions of the Dell Price Match policy, our representative...

respectfully denied the customer’s request to match the price on the battery. The customer could not provide the quote for the discounted battery.We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.  Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Dell specific information could not be provided by the customer, to...

investigate the issue and no records of an order were available. Our representative, as a onetime goodwill gesture, offered the customer a credit against a new order, if the customer wished to pursue the purchase. The customer declined. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted].
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I had no choice but to accept the 50.00 offering, since they refused to give me the 40% which was the original amount.I have had a few issues and feel they could have offered free tech support or something since they did not honor the agreement at all! I do not recommend a company that is so big and offers little.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. As a onetime goodwill gesture, our representative offered an unlike exchange...

to the customer. The customer agreed and has made arrangements for delivery on February 16, 2015.  Records indicate the package is out for delivery.  We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.