Dell Inc

Complaint: [redacted]I am rejecting this response because: There have been continuous language barriers when dealing with the individual mentioned in the business' response.  I have repeatedly sent requested documentation to this individual and the inability to comprehend is prohibiting any meaningful resolution to occur.  Secondly, I have had previous complaints where this occurred, and I was able to deal with employees based in the Texas area, which resulted in a timely and efficient resolution to the matter.  I have spent hours upon hours dealing with this and come to a peaceful resolution, and I am trying to avoid taking this matter to court, where I would prevail based upon the facts.   This company has been dodging responsibility and will continue to draw this out until it gets in the hand of someone who actually has authority to settle the matter, which is not based in the location of the representative mentioned in the response, as this individual has confirmed this verbally over the phone.  I want to deal with someone who has authority to take action on this.  Regards,[redacted]

Today’s Date: 12/10/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The custome states continued techncial concerns. At this time the agent continues to work with the customer towards a resolution. As is Revdex.com policy a final resolution is being provided today. However, the agent will continue to work with the customer until the matter is resolved. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Complaint: [redacted]
I am rejecting this response because:They wanted me to purchase another product from them at 10% discount. This will never happen. 
Regards,
[redacted]

Dear Revdex.com,
Thank you for the opportunity to address the correspondence...

submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our records show that a replacement Dell system has been processed. Our representative took ownership of the case and will follow-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted], in case Mr. [redacted] has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. A gift card has been sent to the customer and a credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted].Sincerely, Executive Support TeamIncident ID: 29906739Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has processed the return and refunds of the customer’s order which should reflect on the customers next billing cycle.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. Technical assistance was provided to the customer and she has no further...

issues with the monitor. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. 
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Thank you for providing a copy of the customer’s submission.  Dell representative, [redacted], has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution.   We ask...

that the customer continue to work with [redacted].  The representative can be reached directly by email at [redacted].

Today’s Date: 01/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states an order concern with a television purchased through Dell. At this time the customer has provided the agent with the order number as of 1/19 and the matter is being researched. As is required by the Revdex.com a response is being issued today, however the agent will continue to work with the customer until the matter is resolved. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative, per the terms and conditions of the sale,...

respectfully denied the customer’s request for the pricing error to be honored. A $50 coupon was offered for a future purchase; however, it was declined. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com.
[redacted]
 
Sincerely,
 
Executive Support Team
Incident ID:[redacted]
Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. Please note that the hard drive has been replaced per the terms and condition of the hardware...

warranty. Our representative also followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.    Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Complaint: [redacted]
I am rejecting this response because:I have ALREADY fine one Revdex.com complaint against DELL in [redacted] state due to their failure, DESPITE numerous requests in writing and on via their phone support to get them to STOP sending my marketing literature, brochures and other documentation. I had an extremely negative purchasing experience with DELL several years ago and vowed to never buy anything from them again as a result. Since then, they have been sending me brochures and marketing materials nearly EVERY month. I have called them several time about this to complain and insist they stop and take me off of all marketing and mailing lists. Their customer service reps shunt me from one call center to another, promise I will be take off the list and then, the next month, the same materials ARRIVE AGAIN. After YEARS of this, I finally logged a complaint with the Revdex.com. Dell then assured the Revdex.com that I was removed from all lists and would not receive any more marketing materials. 1 month goes by and guess what? Same stuff is appearing. I have no had marketing materials sent to me for the last 3 months (each month) and want it to STOP. Please tell them to cease and desist from marketing to me. thank you.DELL STOPS sending me marketing materials or any mailings or emails whatsoever. thanks.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted]. A...

Dell representative contacted the customer regarding the issues described in his correspondence. Our representative provided technical information and offered technical assistance to the customer. The customer reports the issued has been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted].  Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:
When the consumer purchases a new item, especially a new (Tablet) computer.  The purchase is for purpose.  Either it be for better administrative ability due to newer technology or functioning.  I purchased the new tablet with the expectation of having the ability to productively attend to my administrative work while away from my desk top computer.  Two weeks after the purchase of the tablet. The tablet would freeze up while I was typing, and not recover, causing me to have to restart the tablet losing any work I had performed and written.  The tablet continued to function like this for several months(approximately 11 months) despite Dell's attempts to remote control the table seeking out the problem.  So for the past 11 months.  I was unable to use the table in the manner for which it was intended. Dell had a technician come to my home and replace the mother board in an another failed attempt to repair and or fix the problem.  Again this just caused further aggravation to me because I could not perform any administrative work away from my home.  Dell contacted me informing me they will extend the warrantee for three months past the original warrantee of the purchase  date.  When I purchased the origional tablet in May 2014.  I expected to use the tablet upon receipt but , instead never use the tablet at all for the intended purpose of my needs in the first place.  The tablet fail to function and operate as it was intended and described by the manufacturer.  Dell sent a refurbished tablet of lesser grade as that of a new one expecting me to accept it as a replacement.  If I purchased a refurbished Tablet from the begining I would not have had to pay as much as I would have for the new tablet.  For 11 months I was upset that Dell failed to act expeciciously in taking care of the problem.  Thank You for your time and guidance.
Regards,
[redacted]

Thank you for providing a copy of the customer’s submission.  Dell representative, [redacted], has been assigned to this case and has initiated contact with the customer by email; in their attempt to work with the customer and bring this matter to a reasonable resolution.   We ask that...

the customer continue to work with [redacted].  The representative can be reached directly by email at [redacted].

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. As a gesture of goodwill and in the interest of customer satisfaction, our representative issued a...

product return for order# [redacted] and a partial credit for order# [redacted]. Our representative verified that the credits have been posted to the original form of payment and followed-up to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@dell.com, in case Mr. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Revdex.com:Thank you for all the help.I had to accept Dell's resolution response. I don't have another choice. I am not satisfacted for their resolution. They are not taking the defect and do anything about it. I want them to fix or recall the defected M5030.The good news is, I baked the motherboard and fixed the 7 beeps problem. I opened up the laptop and followed many good YouTube instructions and baked 10 minutes to fix the Dell defect.Do you think in our time, the laptop still have loose solder and need to reflow the motherboard. The customer had to do all the thing to try the luck. Dell really should recall and fix the defect. I think there are thousands, even tens thousand Dell laptops have this defect and some of them got luck fixed by baking.I did notice my M5030 laptop is made in May 2011. I bought in 2013. I think Dell knew this batch laptops have defects. Why Dell let these defect M5030 going to market after 2 years? Anyway, at least, for this batch M5030, they should do something about it.Thank you.Regards, [redacted]

Today’s Date: 01/28/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states various...

technical concerns. At this time the agent has advised the customer the unit is nearly three years outside the warranty period and cannot be serviced or exchanged as reuested. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Complaint: [redacted]I am rejecting this response because:This is a follow-up to Case [redacted]. After further review and discussion with my legal team, Dell's terms and conditions are as follows: Limit of 5 Promo Cards per order and per promotional offer for PC sales and limit of 10 Promo Cards per order and per promotional offer for electronic & accessory sales. [redacted] I did NOT purchase 10 items that each qualified for a promo card (10 promo cards per order) at any given point in my order history NOR did I purchase 10 of the exact same items in either the same or various orders (10 promo cards per promotional offer). Based on Dell's terms and conditions, I did NOT reach the limit of 10 promo cards per order and per promotional offer. Therefore, I do qualify for and should receive the (3) $25 promo cards for a total of $75.I am requesting that Dell send me a $75 Dell gift card to my email address on file ([email protected]) as soon as possible. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because as I have been trying to explained to the tech. I have been on the phone just about every day or night since I open this computer to trying to resolved this problem with a dell tech.Here are all the dates that I have been working with the tech and the problem still exist. I am not asking for a refund, but I feel that Dell should be willing to have this computer ship back to them and resolve the problem, fix it and send the computer back to me.The tech. that I have been working with is [redacted] his ID# is [redacted], [redacted] ID# [redacted] and here are the dates:1/4/20151/15/20151/6/20151/7/20151/10/20151/11/20151/12/20151/13/20151/14/...⇄ 1/16/2015 a dell tech. came to my house with a new hard drive for installation, he installed the hard drive, left it running and once the installation was complete I followed the steps, but once again the computer did not work properly it begin freezing. And once again I called Dell to try to get them to allow me to have the computer shipped back to them for the repair. I explained to them that this is very time consuming and frustrating for me try and trouble shoot the problem over the phone with a tech. Dell has already install a complete operating system on this computer and still it is not working properly. Because I use this computer for work I had to purchase a new computer FROM DELL and there is no problem with this one, given that as I explained there must be a default with the computer that I am having all the problem with. It is not that I don't want to work with a tech. it just that I have tried above and beyond and the problem persist. As I stated I don't want the money back, I just want dell to fix the problem.
Regards,
[redacted]