Dell Inc

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] explained the order for the free tablet was separate from the other items and she was not charged for it.  A confirmation of the order was sent to the customer that was not questioned before the order shipped.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback...

provided regarding this experience.Dell representative [redacted] contacted the customer and explained that the customer will need to file a police report.  Representative explained that Dell is not responsible for lost data which is explained in the hardware warranty information.  We respectfully denied the customer’s request in regard to the monetary compensation; Dell’s written policies, including as part of limited hardware warranty, dictate that Dell is not responsible for such compensation.     We remain available to assist and ask that the customer contact the representative [redacted]@Dell.comSincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com,
 
Thank you for the...

opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative respectfully denied the customer’s request for a discount on the replacement LCD. Our representative has dispatched a return for credit for the wrong LCD sent and our records indicate it has been received and the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted].
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. Our representative processed a return for credit and our records indicate the...

product has been returned and the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com,Thank you for providing a copy of the customer’s follow-up submission....

 Customer reiterated her dissatisfaction with Dell service and support.  We regret any dissatisfaction she may have experienced and appreciate the feedback provided.  Parts used to replace failed parts covered under Dell’s Limited Hardware Warranty that are opened and tested prior to being sent to an on-site technician must be labeled “refurbished” even if they have never been used.  Further, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms.  We remain ready to assist the customer within the terms of her warranty and ask that she contact our representative at [redacted] for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 02/23/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states price...

and order concerns. At this time the agent has worked with the customer to their satisfaction. The order is being processed and the agent is updating the customer accordingly. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any additional questions or concerns..Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,   As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer.   Dell is very clear in the warranty about taking a system outside the United States that an International warranty transfer has to be completed.  In regards to the customers claim about next business day service this is once the part has shipped out.  Due to the fact the customer is not in the United States the warranty is subject to the international terms. We have included the link for the customer to review the hardware warranty terms and conditions. [redacted]Please have the customer contact the investigator directly by email at [redacted]@Dell.com.      Sincerely,  Executive Support Team Incident ID#[redacted]Dell Inc.

Revdex.com Complaint ID:  [redacted]  Dear Better BusinessBureau,  I am writing on behalf ofDell Inc. in response to the complaint filed with your office by thecustomer.  Thank you for providing a copyof the customer’s submission.  Our records indicate Dellrepresentative;...

[redacted] has been in contact with the customer who has confirmedthey have received the ordered ink cartridges. The customer has expressed disappointment, rightfully so, for the lengthof time it took to receive the merchandise. Unfortunately, the ink cartridges had been on back-order.   We sincerely regret anydissatisfaction they may have experienced and appreciate their candid feedbackprovided.  Please have the customercontact our representative directly by email at [redacted]_[redacted]@Dell.com if they should needany further assistance in this matter.         Sincerely,   Executive Support Team Incident ID# [redacted]Dell Inc.

Complaint: [redacted]I am rejecting this response because:I have received a replacement Dell laptop, refurbished, same model as original.  Last night same issue happened - lines on screen on this replacement machine.  Another example of Dell quality!  I forwarded an iphone photo to Jayford_657381 last night.  I am at a loss, and don't know where to go from here!  I am requesting your help.  Photo attached.Regards,[redacted] ?

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. A credit has been processed and the customer verifies it has been...

received.  We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this solution will have to do. However, I resolved the issue myself, with no help from Dell.
Regards,
[redacted]

Thank you for providing a copy of the customer’s correspondence. A Dell representative is working with [redacted] to achieve a resolution for his concerns. Our representative may be contacted via e-mail at [redacted].

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. Her request to opt-out of Dell promotions has been processed. Please note that it may take some...

time for changes to take effect. In the interim, she may continue to receive Dell marketing communications. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.      Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:The customer service was terrible and their advertising was misleading. Dell has made no honest attempt todo anything to ameliorate any of this. There is nothing more I can do, but for the record I think I was treated poorly and dishonestly.As a previous Dell customer for over 20 years, I have seen their customer service deteriorate.I regret that they do not even try to help, but their actions speak for themselves.
Regards,
[redacted]

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, we explained the hardware warranty does not cover software issues.   Dell representative [redacted] has attempted again to follow up with him and over assistance as an exception but the customer remains unavailable.   Please have the customer contact the representative by emailing at [redacted]@Dell.com with any additional questions or concerns.Advanced Resolution GroupIncident[redacted]Dell Inc.

Today’s Date: 12/24/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states damage to the system monitor. States it is not accidental damage. At this time the customer requested refund has been processed. Dell's stance on the matter as it pertains to the damaged monitor remains the same. The customer may send the unit for service, however should the service agent find accidental damage a charge will be associated with the repair. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dell representative, [redacted], has been in contact with the customer to address these issues however a final resolution has yet to be reached. We ask that the customer contact the representative at [redacted]@Dell.com for any further assistance he may need regarding this matter.

Today’s Date: 03/11/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the...

customer states the matter has been resolved. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com should their be any other questions or concerns.Sincerely,Executive Support TeamIncident ID:[redacted]Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. After further review, our representative issued a product return. Our records show that the credit...

has been posted to the original form of payment. Our representative also followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.  Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 01/23/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets any...

inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc