Dell Inc

Today’s Date: 03/10/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
various technical concernsAt this time the agent has issued a depot repair for the customerAs per Revdex.com policy a final response is being submitted today, however the agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:I did respond to ***'s e-mail
Regards,
*** ***

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience. The Dell
representative *** contacted the customer explained that his warranty expired on Nov 2014. The representative explained there is only one call into Dell in April when a depot repair was completed. The representative respectfully denied the customer’s request for a replacement. Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter.SincerelyExecutive Support TeamIncident***Dell Inc

A Dell representative is working with *** *** to achieve a resolution for his concernsOur representative may be contacted directly by e-mail at ***

Complaint: ***
I am rejecting this response because: this is and they refused to have a tech come correct the issuesI have pics of the bad repair job from the depot and they said after receiving them they would correct the issues but they have notThe tech who took my hard drive out was supposed to come back but she has not because they refuse to send herI have the option of using a home tech or the depot service and as always I am not happy with depot service and my pc is not workingThe rep even told me to put the hard drive back in myself and I told him I don't know how or have the tools and this is a service I pay forI worked with two reps in tech support and got the same resultsMy computer motherboard is visible, the labels were removed, the laptop is heavier and the screen is miss alignedNo corrections have been made, therefore no payments will be eitherAnd seeing as I lost money as a result of the lack of my laptop and now have to purchase a new one Dell can go ahead and send the account to collectionsI have had over conversations with Dell reps on this same issueYou are saying you can not do an exchange and according to the warranty if the computer is not repaired and working there is supposed to be an exchangeI am done with the hanging up on me, calling my cell phone cursing me out for returning items that are incorrect, and your poor excuse of tech supportI hope your business goes bankrupt and our customer business relationship is absolutely over. Also, zoom in on pics to see issues
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative dispatched an exchange for the toner. Our
representative confirmed receipt of the toner with the customerWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:The warranty ran out after months of trying to have the laptop fixedThe only options they continued to offer were options that we had tried before, and did not workAlso, they refuse to provide me records of what repairs were done to the laptop when I sent it to the depot for the third time, after I was guaranteed they could fix the laptopAs far as I know, they had me in a useless service loop so that they could get the warranty to run out and absolve themselves of actually fixing the laptop
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondence; however, the customer has not responded to multiple contact attemptsOur
records indicate the credit has been processed and applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Dear Revdex.com,Dell representative *** has attempted again to follow up with the customer to assist in his technical issues. The customer is not responding to the representative. The customer can contact our frontline support at Dell’s technical support at ###-###-####. Alternatively, should he want assistance from the representative assigned to assist with his submission, we ask that she contact the representative at ***@Dell.com for any further assistance she may need regarding this matter.SincerelyExecutive Support TeamIncident***Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for promotions on recent orders and wants a warranty concession We regret any miscommunication which may have occurred and appreciate the feedback Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering a warranty extension as a concession Our records indicate, in addition to free shipping, that a promotional discount has been deducted prior to the customer’s order being processed Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Today’s Date: 03/05/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
extended warranty price concernsAt this time the agent discussed the matter with the sales representativeThe offered price for the extension is $for three years hardware warranty beginning from 11/16/until 11/16/2019, the gift cards in question have balance of $The customer informed the agent he is not interested in placing the orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they reconsider the extension.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Our records indicate the representative *** followed upwith the customer advised the customer full credit was applied to the order ofink and we only show were purchased. We have reviewed all of the orders that were located on the Dellpreferred account for ink if the customer feels this is not correct he willneed to provide the order number. Werequest the customer contact the representative at ***@Dell.com forany further assistance he may need regarding this matter.SincerelyAdvanced Resolution GroupIncident***Dell Inc

Complaint: ***
I am rejecting this response because:
While Dell may consider the option closed, I as a customer do not, therefore I will continue to be unsatisfied until the product is working as it was promised to when I purchased it.
Regards,
*** ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered to replace the customer’s hard drive with a factory installed Windows operating system, but the customer has failed to respond to ***’s multiple emails and phone calls. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently attempted to contact the
customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer Dell is willing to fix any issues covered under Dell’s limited warranty; however a refund or exchange was not possible at this time. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc

Complaint: ***
I am rejecting this response because: Dell, Inc continues to deny the fact that I followed the instructions of their technical staff members To summarize: 1) I followed the instructions of the Dell Concierge Technician, who was aware that my data had not all been backed up, and he assured me with substantial certainty that there would be no loss of data with his instructions; he was wrong, as data was lost with his instructions; 2) the supervisor of said Dell Technician affirmed the loss of data and recommended that I seek data independent restoration services; he gave suggestions that I followed and incurred a fee for service from an independent service; 3) Dell Corporate continued to affirm that they have no liability per their terms and conditions that were sent following the initial sale of the Dell Concierge Service.As of this writing, Dell, Inc Corporate has presented new information, that was never shared with me regarding my laptop computer. Dell, Inc Corporate continues to affirm that they are not responsible for the errors, omissions, instructions and recommendations of their staff members. That appears to be a lack of continuity of programming and client service Of note, it was a Dell, Incstaff member who inquired if I had contacted the Revdex.com, and hence this chain of communication. Dell, IncCorporate representatives appear to be unaware of the communications that their staff members have with clients. Hence, I will continue to assert and affirm that this matter remains unresolved at this time.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
After tries, Dell has failed to resolve my issueThis is why I've gone to the Revdex.com in the first placeAlso, *** lied to meI told him I would only send my laptop to their depot for a third time if he was aware of a specific fix to my issueThe laptop returned without the issue having been correctedThere was no indication at any point that *** or anyone else had any idea how to fix my issue.I am rejecting Dell's responses as they have proven to be unable to help me in any meaningful wayHow is this not something for the Revdex.com at this point? Please advise
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, ***, has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered a credit that has been applied to the customer’s account and should reflect in the next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Today’s Date: 12/05/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer states
they wish to cancel a Dell orderAt this time the agent has attempted to reach the customer but has yet to receive a responseDell regrets any inconvenience caused and we ask the customer to contact the representative at ***@Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: ***Dell Inc