Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, per the terms and conditions of the sale, respectfully denied the customer’s request for the pricing error to be honoredhttp://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&...⇄ Our representative offered the customer a credit on a new order and the customer acceptedOur records indicate the order has been delivered and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***. Sincerely, *** *** ***Incident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative made multiple attempts to contact the customer regarding the issues described in her correspondenceThe customer has responded that the system is
working fineWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative ***
authorized a return the representative has followed up with the customer and explained there has been a delay in processing the credit due to weather issues. The representative confirmed the order has been received in and will update once the credit has posted. We ask that the contact the representative at ***@Dell.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has agreed to let the customer return the computer and issued a full refund that should appear on the customer’s next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@***. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Today’s Date: 03/31/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the agent
continues to work with the customerHowever, as per Revdex.com policy, a final response is being submitted todayThe agent will continue to work with the customer until the matter is addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer. The representative *** followed up with the customer and confirmed the resolution will remain the same. The customer requested to extend the warranty before moving forward with the resolution. Please have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concerns.Advanced Resolution GroupIncident***Dell Inc

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***

Today’s Date: 12/19/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * *** to address the contents of their correspondenceAt this time the agent has confirmed with the customer the tablet has been replacedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with *** *** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative, per the terms and conditions of the gift cards, respectfully denied the customer’s request for replacement e-gift cardsCustomer centric information was used for verification before the order was placedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Complaint: ***
I am rejecting this response because:They are accountable to fulfill a promised order and if for some reason suddenly (within days of accepting the order) the product is discontinued then Dell needs to provider similar or better product at no extra cost to the consumer
They did not have even the courtesy to contact me that the order will not be completed and I came to know when the I contacted them on noticing that the previously estimated delivery date was postponed from 12/8/to 12/22/(which is also a lie as they never intended to complete the order)They tried to sell me a lower configuration laptop forcing me to finally cancel the orderThey had bundled hidden charges of premium telephone service support and in-home servicing (totaling $68) and when I asked them to remove it they refused.I have already made a compliant with the Attorney General of *** in this matteri am sure there are hundreds of customers like me fooled by Dell by their bait and switch tactics especially during holiday season
Regards,
*** ***

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms & conditions of promotional Gift Cards
Please note that there is a limit of promotional cards per customer for personal computers sales and limit of promotional cards per customer for electronic & accessory sales
***
His request for additional gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [email protected], in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Complaint: ***
I am rejecting this response because:Not that I dispute the response, but rather my reply to the company rep was forwarded this morningI apologize for the delay but weather in the NE has caused a backlog in my office
Regards,
*** ***

Today’s Date: 10/24/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceDell regrets any
inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Complaint: ***
I am rejecting this response because this is not a good enough reason to not fix a problem Dell's technician had created The representatives who contacted me were rude and were more focused on placing the blame on me when I specially notified the technician that I DO NOT WANT ANY DATA/PROGRAM TO BE UNINSTALLED and was reassured by the technician that no files will be lost I called in about a keyboard problem and got my computer wiped out instead If I had caused the data loss, then I would be more than happy to recover the infomyself but I did not do so and Dell is punishing me for something their technician did Saying they are 'sorry' just does not seem good enough
Regards,
*** **

Complaint: ***
I am rejecting this response because:Greetings Revdex.com, I am responding to a most recent email I received from your business and tried to leave a response via portal but was listed as the issue being resolved. The issue has not yet been resolved as I am still waiting for a portion of the refund via physical check which I have yet to receive.Dell refunded the and some change to both the dell account and the amex card that I usedHowever that created an overage on the account of nearly $(little less than Don't have the exact amount in front of me)I stated with the reps that I have been working with that I would consider the issue resolved once I received the last bit of this money back directly to me as all business would be concluded on this issue at that time. Please update this complaint to remain open until I get that last item via mail which was stated to take to business days and this was as of last Friday. Thank you for your time.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Dell is belatedly lying to the consumer on what a computer will do and the offer of a free tablet for a back to school deal.
Regards,
*** ***

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Executive Support Team Incident ID#***Dell Inc

Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***

Dell representative, ***, contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at ***