Dell Inc

Complaint: ***
I am rejecting this response because: You have only refunded gift cards in the amount of $total so far. Value of refunds :Order # *** - $479.00Order # *** - $178.91Please refund the rest
Regards,
*** ***

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, per the terms and conditions of the sale,
respectfully denied the customer’s request for replacement ordersOur representative, as a onetime goodwill gesture, offered the customer a gift card, which was declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com
***
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** *** ** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative explained the actual cost of the system was split
between two invoices so warranty could be attached to the tabletOur representative may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has consolidated the customer’s gift cards to one card and provided that information to them. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID:***. Sincerely, Advanced Resolution GroupIncident ID#***Dell Inc

Today’s Date: 01/06/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
technical concerns with the unitAt this time the agent has been informed the customer is not located in the U.Sand the case has been transferred to the correct teamWe ask the customer contact their support region as well to resolve the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this process .Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to arrange a time to assist the customer further. Please have the customer contact the representative by email at *** SincerelyExecutive Support TeamIncident***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative processed a system exchange and our records
indicate it has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because: Everything that was just stated contradicts what I am toldFirst off I have proof in an email that I was offered a discount extension on my warrantyNext, the last conversation I had with the representative was a request for the email proof I had of the offerI emailed it and was told that I would be contacted back todayI have heard nothing as of nowThese are statements and will not accept the resolution until the statements are truthAttached is proof that this offer was made in marchI sent my credit card details including the card number and expire date to this rep with the intent to add this warrantyI never heard anything back in march and assumed it was taken care of.
Regards,
*** ***

Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed. Please have the customer contact the representative directly by email at ***@Dell.com.
Sincerely,
Executive Support Team
Incident ID#***
Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative offered the customer a return for refund,
which was acceptedOur representative dispatched the return for credit and we are awaiting receipt of the systemOur representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request
for concessions; however he contacted the Dell Financial Services team and, per the terms and conditions of the customer’s account, they have agreed to waive one of the late feesWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Today’s Date: 11/04/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceDell regrets
any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Today’s Date: 02/04/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the
customer has not responded to the agents attempts at contactDell regrets any inconvenience caused and we ask the customer to contact the representative at ***@Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** *** ** ***A Dell representative recently contacted *** *** regarding her concernsOur representative informed her that her Dell system limited hardware warranty expired on October 13th, However, as a onetime goodwill gesture and in the interest of customer satisfaction, our representative issued a depot servicePlease note that *** *** elected not to send in her Dell system to depotHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at *** in case *** *** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***

Today’s Date: 11/18/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** to address the contents of their correspondenceThe customer states their order for a television was canceled without permissionAt this time the agent has advised the customer there was a pricing error and as such these orders were canceledDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com .Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondence. Per the age of the system, our representative informed the customer
that parts were no longer available for serviceThe customer’s request of a return for credit and compensation was respectfully denied by our representative per the terms and conditions of the sale and the warranty statusHowever, a discount was offered to the customer on a new purchaseWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup onsite service to replace the customer’s LCD display at no charge as a good will gesture for Dell sending the wrong part. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Complaint: ***
I am rejecting this response because:Dell Computer knows exactly what they were doing in the first placeThey used the typical bait and switch tacticOffering % financing on a product, the consumer applies for financing and is improved, then after placing the order, being told I didn't qualify for the % financingShame on Dell for their deceptive selling practice.
Regards,
*** ***