Dell Inc

A Dell representative is continuing to work with *** *** to achieve an amicable resolution for his concernsProduct return is still being processedOur representative may be contacted directly by e-mail at ***

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding the issue described in his correspondencePlease note that his Dell order was canceled due to
product availability issuesOur representative informed him of the terms and conditions of the sale
***
As a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered a partial credit on a new order; however, Mr*** elected not to accept our offer of assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID:***
Dell Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOn a side note Revdex.com should have a way to cancel a complaint after sending itRegards, *** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative respectfully denied the customer’s request for a
discounted rate on a warranty extensionThe customer requested no further contactOur representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:
Dell did not offer or process a system exchangeThey offered me absolutely nothing, therefore I do not consider this issue resolvedThey wouldn't even extend the warranty on the hard drive that was replaced by their technician for a year.
Regards,
*** ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has made numerous attempts of contact to resolve the issue, but the customer does not want to discuss the issue with her. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** **A Dell representative contacted the customer regarding the issues described in his correspondenceAs a onetime goodwill gesture, our representative offered the customer a
replacement gift cardThe customer acceptedThe customer verified the gift card has been received and our representative advised the customer of the terms and conditions of gift cardsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience.Dell representative *** contacted the customer and assisted in getting the order placed Our records indicate that the order has been delivered We remain available to assist and ask that the customer contact the representative ***@Dell.com SincerelyAdvanced Resolution GroupIncident***Dell Inc

Complaint: ***
I am rejecting this response because: I cannot be guaranteed a computer. I had to buy another computer because Dell failed to keep any of my orders. As I explained to your agent I had to move on because I have employees needing a computer. She could not guarantee me a computer in the return period for the computer I was forced to purchase because Dell would not ship me one. I was given an option for a discount but again I have already had to purchase another computer. Dell completely failed to fix the problem. I was to again submit an order on the wings of a prayer hoping it would get completed this time. I have no choice but to move on because Dell failed repeatedly. All I was really offered was a sorry but reorder with us again we might get it right this time assurance. For an owner of a small business with multiple employees I no longer have time to deal with Dell. I am losing valuable billing hours trying to FIGHT to get a laptop. I am done fighting because I have lost so many hours trying to do a simple thing like order a computer. Complete and utter failure
Regards,
*** ***, ***

Today’s Date: 10/29/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states technical concerns with the printer and feedback regarding Dell customer service and supportAt this time the agent has taken the customers feedback and apologized to the customer for their experienceBecause the printer is out of warranty the agent advised the customer Dell cannot offer free supportDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have additional feedback to provide
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that a product return has been processedOur records show that the credit has
been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative explained the system did have a one year limited
hardware warranty; however, the customer purchased only the day software support, which expired in February Our representative provided technical assistance and the customer reports the issues are resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com.
Sincerely,
Executive Support Team
Incident ID:
Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty on a computer purchased on eBay from Dell Financial Services (DFS) We regret any miscommunication which
may have occurred and appreciate the feedback Systems sold by DFS on eBay, such as that purchased by the customer, include in the description that there is a day warranty This information is provided before the purchase is processed There is no record of the customer contacting Dell or DFS during the warranty period Had he purchased the computer from the dellrefurbished.ca site mentioned in his submission, then a different warranty term would apply Since the date of the submission, a Dell representative contacted the customer and told him that we would not be offering free out of warranty support or reimbursement for technical services We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative verified her Dell Monitor order and informed her that she received what she
purchased, a Dell P2714T Monitor which does not come with VGA female to DVI-D adapter; however, it does come with HDMI CableOur representative also informed her of the terms and conditions of sale. ***Her request for VGA female to DVI-D male adapter was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist Ms. *** within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [email protected], in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The representative, for customer satisfaction reasons, processed a Return Authorization A full refund for $has since processed to the original form of payment We ask that the customer contact our representative at *** for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission
A Dell representative *** recently contacted the customer regarding this matter We regret any
dissatisfaction the customer may have experienced and appreciate the feedback provided The customer has confirmed he has already been able to obtain the information he needed from a 3rd party. The representative provided direct number into Dell support for faster service and explained about entering the service tag or express service code
We request the customer follow up with the representative if she has any further questions by emailing the representative at ***
Sincerely
Executive Support Team
Incident
***
Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding the issue described in her correspondencePlease note that her Dell order was canceled due to product
availability issuesOur representative informed her of the terms and conditions of the sale
***
As a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered a partial credit on a new order; however, she elected not to accept our offer of assistanceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, per the terms and conditions of the limited
warranty, respectfully denied the customer’s request for a free repairThe customer declined our representative’s offer of a billable out of warranty repairWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Complaint: ***
I am rejecting this response original salesman admitted the the packer made a packing mistakeHe must have grabbed the wrong packaged code , office student instead of Office business and he did not check it to the orderHe simply scanned it in as the order without checkingAll my contact information in waiting for this system with outlookWhy should I have to send the computer back and then pay for Professional office again when they made the mistake in Packing. I can fax you the original estimate that was used by the salesperson to make the orderI have written notes on it and we specifically discussed the most important item of the order, The Microsoft Professional officeI need that because it has outlook which is critical to my business contacts. Dell owes me an apology for the hours of unnecessary delaysI want them to send me what I originally orderedI do not want to pay for it again even at 10% off
Regards,
*** ***

Today’s Date: 04/23/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time a partial
refund has been processed for the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc