Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Today’s Date: 03/05/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states
concerns on the length of time to process his refundAt this time the agent has confirmed with the customer the refund has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsMr*** stated that he purchased the Dell Tablet from E-BayPlease note that Mr*** failed to provide
documentation needed for warranty verification and entitlement; therefore, his request for service was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
This company continues to be full of liesWhen I originally spoke with Shawn Arundale, he told me that he would refund me $for various itemsI have yet to receive this promised refundThe last communications from them appear to have promised an additional $courtesy credit as wellHowever, none of these refunds have been issued to my accountI will pay my Dell Preferred Financial Account in full minus the $credit that was promised to meThis will be the last purchase that I EVER make from Dell
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10526562, and find that this resolution is satisfactory to me
I have already sent an email back to Shawn from Dell about this I have received the product finally I would like however to state for the record that the customer service at Dell and the way they handle customer complaints is truly terrible and something needs to be done to fix that I will never buy from Dell again It would be nice if an American company would hire it's own to do the customer service Dell would probably be much more profitable if people were not turned off by the way they handle business I've been working in customer care for the last years, I know what good customer service is You need to have people that fully understand how the business works and can support the customers If you have a staff that doesn't understand what the customer base is saying and the customer base cannot understand the staff, there is a huge issue Dell is losing out because they are being cheap
Regards,
*** ***

Today’s Date: 11/12/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceDell regrets any
inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

A Dell representative is working with *** *** *** *o achieve a resolution for his concernsOur representative may be contacted via e-mail at ***

A Dell representative contacted *** *** ** *** and is working with her to achieve an amicable resolution for her concernsA product return is being processedOur representative may be contacted directly via e-mail at ***

Today’s Date: 03/12/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
continued technical concernsAt this time the agent processed a system exchange and the customer has confirmed it was received in proper orderHowever, the customer has requested compensation for time lostThe agent respectfully declined the request for compensationThe customer has stated their displeasure and the agent has taken the customers feedbackDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceA credit has been processed and our records indicate it has been applied
to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by*** *** Dell representatives have made multiple contact attempts regarding the issues described in his correspondence; however, the customer has not responded Our
representatives remain available and may be contacted directly via email at ***@Dell.com or ***_***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I have still not received the refund yetCan you please keep case open until I receive the refund?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Also I would like to compliment ** *** *** at Dellon his unbelievable patience with the promotion/coupon department of Dell as well as all of his time and energy in resolving my complaint!
Regards,
*** ***

A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted directly via e-mail at***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
By the way, I have been with Dell and purchased more equipment from Dell for very long time, and I never thought that Dell would stand up for little guy (small businesses) like usThis is would show that our commitment with Dell would last for a long time.The field tech support did super job and represents Dell greatly.Again, I'm very appreciate for your time and take care this issue promptly
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I'm not satisfied with the answer I received. Due to the lack of customer service and concern from Dell I've instructed the company to no longer purchase Dell computers
Regards,
*** ***

Dear Revdex.com,
Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for promotional gift cards We regret any miscommunication which may have occurred and appreciate the feedback Dell’s web site and marketing materials clearly indicate in bold letters LIMIT DISCOUNTED OR PROMOTIONAL ITEMS PER CUSTOMER Further, the Terms of Sale in our consumer division state that purchases are for personal use and are not for resale or export purposes Dell records indicate the customer is attempting to obtain promotional gift cards outside of the guidelines or intent of the promotion As previously indicated, since the date of the original submission, a Dell representative contacted the customer to advise that Dell would not be providing additional gift cards outside of the promotion, per Dell policy As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience. The Dell
representative *** contacted the customer and authorized another onsite service to be completed. The representative also educated the customer about the terms and conditions of the warranty in regards to refurbished parts. Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter.SincerelyExecutive Support TeamIncident***Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her TV replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since
the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist with the TV issue Our representative generated an exchange to replace the TV The customer has since verified that she received the new replacement TV which appears to have resolved this matter We ask that she contact our representative at ***@Dell.com should she need any further assistance.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:
I purchased new computer which should last longer thN five months before a hard drive had to be replacedAnd several months later the mother board had to be replaced What happened to quality? What happened to companies that stood behind their products? What happened to integrity and the honest entrepreneurial spirit? what happened to doing the right thing?
*** ***