Dell Inc

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedSincerely, Advanced Resolution GroupIncident ID#***Dell Inc

Today’s Date: 04/17/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer has requested that
his out of warranty system be serviced warrantyAt this time the agent has advised the customer that the unit has been out of warranty since July and no issues were reported during the warranty periodDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Today’s Date: 03/26/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states various
technical concerns with their systemAt this time the agent has processed a refund for the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should their be any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants compensation Dell records indicate the customer’s order invoiced on February 9, Per FedEx, the computer was
delivered on February 12th The first call logged under the customer’s Dell account for this purchase was on March 1st and the customer opted for a system exchange instead of parts replacement which would take more time than a service dispatch to resolve a technical issue A new system exchange invoiced on March 4th and since that time, the customer has been assisted under the terms of Dell’s Limited Hardware Warranty which does not include provisions for concessions Dell does not provide compensation for a computer not being available for use, personal applications, or time it takes to resolve an issue Dell will not be offering any concessions in this matter however; we remain available to assist the customer under the terms of his warranty We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission.A Dell representative *** contacted the customer regarding their concerns with the order they that he
purchased in ***. The representative explained that the tablet was serviced in February and September 2014. The representative offered a discounted rate for the tablet to be sent to the depot due to the warranty expired on November 2014. The customer has declined this offer demanding free support which the representative respectfully has denied. We remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.comSincerelyAdvanced Resolution GroupIncident ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsHe informed our representative that the technical issues with his Dell system have finally been
resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist Mr. *** within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case he has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc

Today’s Date: 03/05/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceDell regrets any
inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** .Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me but the only resolution offered by DellPlease feel free to post my entire email exchange on your site so that others may be aware of this company's lack of acceptable assistance
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding the issue described in his correspondencePlease note that his Dell system order was canceled due to product
availability issuesAs a gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a new Dell system order; however, Mr*** elected not to accept our offerHis request for prior promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** * ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID:*** Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has updated software on the customer’s computer and installed wireless drivers. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***@Dell.com

Complaint: ***
I am rejecting this response because: they lied a CD was not given to me at purchase and all the original programs that came with the computer are goneThey bait, switch and breakThey are liars/
Regards,
*** ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has approved and setup returns for the customer’s unneeded computers. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** attempted to contact the customer on three (3) separate occasionsHowever, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Complaint: ***
I am rejecting this response because:I have been in touch with DellThey say the refund is being processed, however I am still waiting for that to be finalizedAs soon as I have the money back in my account, I will mark this as resolved
Regards,
*** ***

Today’s Date: 03/09/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Erica Bush, to address the contents of their correspondenceThe customer states technical
concerns with her Dell unitAt this time the agent resolved the technical matter and completed a software support refundThe customers feedback has also been taken accordinglyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter..Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** *** ** ***tA Dell representative recently contacte* *** *** regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warrantyAfter further review, our representative processed a depot repair and followwith *** *** to confirm resolutionHis request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***, in case *** *** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
twenty-one (21) day Return Period and, as the order invoiced during January, a refund would not be an option Dell records indicate the customer has been provided a $promotional gift card, which he said he did not receive, as well as a refund for $ Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s request for a return authorization and, for customer satisfaction reasons, offered to request another $gift card which the customer declined Dell will not be offering any additional concessions and no further attempt will be made to reach the customer regarding this case Should the customer reconsider and want to accept the representative’s offer, we ask that he contact our representative within ten days from this response at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc