Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding the issue(s) described in his correspondenceOur representative explained the terms and conditions of
Dell’s limited hardware warrantyOur records indicate that Mr*** was sent a replacement Dell system on October 31st, 2014. Our representative offered to replace the video card and provide technical assistance; however, Mr*** elected not to accept our offer of assistanceHis requests for yet another replacement Dell system and a free Dell tablet were respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Today’s Date: 03/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customer
refund has been processed and issuedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should their be any additional questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

A Dell representative is continuing to work with *** *** to achieve an amicable resolution for his concernsOur representative may be contacted directly via e-mail at ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative informed her that her Dell system limited hardware warranty expired on March
11th, As a gesture of goodwill and in the interest of customer satisfaction, our representative offered out of warranty service at a discounted ratePlease note that Ms*** elected not to accept our offer of assistanceHer request for a free repair or replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Dell representative *** has followed up with the customer and the issue has been resolved and the warranty extended an additional days. We ask that the contact the representative at ***@***.com for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr. *** regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on March
19th, His request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr. *** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dell has agreed to process a $creditThanks for your help
Regards,
*** *** ***

Today’s Date: 04/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time the agent has
confirmed with the customer the exchange unit has resolved their concernsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10333225, and find that this resolution is satisfactory to meEven though the final outcome is accepted, it was very lengthy and terrible customer service of Dell It took almost a month and half to resolve the issue with so many phone calls, rude customer service, waste of time It was a very unpleasant experience and I will never buy another Dell product I hope Dell learns a lesson from this complaint
Regards,
Mohan Kanthasamy

A Dell representative is continuing to work with *** *** to achieve an amicable resolution for her concernsHer Dell system is being sent to Depot for serviceOur representative may be contacted directly by email at ***

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.A Dell representative, ***,
recently contacted the customer regarding this matterThe representative explained the MPI card was provided in the packing material when the system was purchased. The representative authorized the replacement card as a one-time exception as a goodwill gesture and to bring this to amicable resolution. Our records indicate the customer has received the card.Please have the customer follow up with the agent by email at ***@Dell.com. SincerelyExecutive Support TeamIncident***Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer and other concessions We regret any dissatisfaction he may have experienced and
appreciate the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free and Dell’s Limited Hardware Warranty does not offer provisions for concessions based on difficulties a customer may experience with their computer Computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative, for customer satisfaction reasons, processed a new system exchange and a new computer has been shipped to the customer Dell will not be offering any additional concessions and we ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed. Please have the customer contact the representative directly by email at ***@Dell.com.
Sincerely,
Executive Support Team
Incident ID#***
Dell Inc

Dear Revdex.com,Our records indicate that Dell representative *** explained that the credit has posted to the Dell Preferred account. The representative explained she would need to contact Dell Financial and request the account be closed. Please have the customer contact the representative by email at ***@Dell.comSincerelyExecutive Support TeamIncident***Dell Inc

A Dell representative contacted *** *** *Teel and is working with her to achieve an amicable resolution for her concernsHer Dell system is being sent to Depot for serviceOur representative may be contacted directly by email at ***

Complaint: ***
I am rejecting this response because: Dell did not resolve the issueI did not receive the offer I was promised on the Dell web siteDell would not answer my question "Did the XPS computer I purchased qualify for the free tablet offer?" The coupon offered to me during this debacle was not equivalent to the Dell promiseDell customer service was not responsive and the phone tree and wait times were awfulPlease leave this complaint available to help future consumers make a better decision than I didI will certainly pass this information on to all my business and family contactsThank you for the Revdex.com assistance
Regards,
*** ***

Today’s Date: 01/30/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceCustomer states Dell is not
honoring warranty agreementAt this time the agent has processed a system exchange for the customer which was confirmed received in good orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am currently awaiting my refund and my account has been closed
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Dell lies, I bought a software update and they should have fixed the computer in the first place and they did not -- instead they put a bunch of malware on my computer and tried to sell me more softward to fix what they had messed up. I recognize that I cannot do anything about this but I want this complaint to stay on their record, so hopefully they will not lie and cheat anyone else
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a goodwill gesture and in the interest of customer satisfaction, our representative processed a
replacement monitor and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc