Dell Inc

Complaint: ***
I am rejecting this response because:I filed Complaint ID #***, that was recently closed without resolution, as my concerns regarding the work performed were never addressedHowever It did appear after 30+ days I finally had a functional computerNow after less than weeks from the repair, I am receiving Blue Screens of Death Daily, this evening aloneThis case was closed stating the company made a good faith effort, do you really feel that has happened? I am still do not have a working product? Yes, I had one for about 2-weeks but I am now stuck investing more time in a product that barely worked for months
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it is redundant Dell should listen to the recorded tapes of the phone calls I've had TRYING to get service from its overseas representatives The tapes clearly indicate a level of incompetence, disrespect, and lack of knowledge inspires no further confidence I'VE ALREADY GIVEN OVERSEAS SUPPORT THE CHANCE TO FIX THE SOFTWARE PROBLEM AND HE COULDN'T!!! This company's inability to respond to the specific details of my conmplaint indicates a vast institutional lack of professionalism and ethic If a live human from the corporate office in America does not respond to me regarding this complaint I will bring all written documentation and notes to an attorney
Regards,
*** ***

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and wants a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free and Dell’s Limited Hardware Warranty does not offer provisions for concessions based on difficulties a customer may experience with their computer Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering a warranty extension at no charge and no further attempt has been made to reach the customer regarding this caseWe remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because: For several reasons.. First and foremost the statement of the Dell representative (***) that claims he/she has followed up with me several times with no response is complete nonsensePlease have them provide proof of this actionI have been in touch with a Dell rep on a daily basis through both DellCares and phone calls.Second reason is, this IS A HARDWARE ISSUE! Not a software issue as they stated in the messageIf it were a software issue, Dell would not have already replaced several hard components of the computer including motherboard, screen, and the complete system.Finally I am not settling for more replacement parts to computer that is only days out of the refurbished processAt this point I have two computers in my possessionOne at which they through several parts at without fixing the issue and one complete refurbished system that has only been powered on less than hour and they now want to replace hardware (Screen) on this system as wellMean while I have been out of a computer for close to weeks.At this point I am about to consider this whole experience a loss to my company and myselfThe $system is only the tip of the iceberg of my lossThe hours and hours of time dealing with overseas representatives is my true lossI would completely comply with any suggestion Dell makes if it were a representative from the united statesHowever I can not contact anyone above the current overseas "Escalations team" that has been put in charge of this caseThe fact the customer service in India is based on nothing but written procedures and only written procedures is not going to work
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have been told NUMEROUS TIMES that my email address was removed from the system, and yet I still received several marketing emails from Dell Inc over the Thanksgiving holiday weekendSo understand that when I am being told that my email address has been suppressed, I find that very difficult to believeNow, I have yet to receive any further marketing emails from Dell Inc over the last few weeksHowever, the Christmas holidays are still on the wayIF I do not receive any emails from Dell over the next weeks during the Christmas & New Years holidays, then and only then will I believe that my information has been completely removed from their systemsIf that be the case, I will then AT THAT TIME email the Revdex.com requesting the case be closedUntil then, we wait and only time will tell
Regards,
*** ***

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that an onsite service was completed on February 23rdOur representative also
followto confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback*** has provided a system exchange with specifications the customer agreed upon. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, Vijay has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer’s order has been fulfilled, shipped and now delivered to the customer . Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondence. Our representative offered the customer a system exchange and our
records indicate it has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Executive Support TeamIncident ID: 30218502Dell Inc

Complaint: ***
I am rejecting this response because:
I was sent a replacement computer and have attempted to contact the email provided without any response.I attempted to call because replacement laptop mouse pad is not working, as well as to transfer warranty and to find out policy for replacement, I spent minutes on the phone, was transferred three times, and then they hung up on me, and did not call back
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Dell is completely overlooking the fact that I ordered a computer with Windows I received a computer with Windows I called Dell on the day I received the computer and they refused to allow me to return the computer stating it was a software issue Their records only indicate I called on 4/29/and they upgraded to Windows over the phone Dell support has conveniently left out the fact that I asked to return the computer within their day satisfaction period and my request was denied They violated their own policy and claim I never asked to return the computer on 4/29/ What is more likely: 1)I ordered Windows and changed my mind in the days it took to recieve the computer OR 2) I ordered Windows 8.1, received Windows 8.0, and called Dell the day I took it out of the box to request a return due to the fact I received the wrong computer If you answered #2, you'd be right.On 4/29/14, Dell told me the only way to "get what I ordered" was to upgrade to Windows over the phone Dell upgraded my computer to Windows over the phone and I've had nothing but problems with the computer for the last months Dell has continued to try and "fix" the computer over the phone and even replaced the graphics card, fan, and DVD drive They have indicated that they do not know what is wrong with the computer and are "guessing" that a new hard drive "may" fix the problem.Dell refuses to install the software on-site stating that is against their policy I should NOT be responsible for loading software to a computer that was modified by Dell They made changes to my computer that did NOT workNow, they expect me to fix the problem They have NEVER delivered the computer that I ordered I made phone calls in the first days because of repeated problems with the computer On each call, I asked to have Dell take back the computer These request were denied because Dell claimed they were software issues They ended up replacing three components Regardless, I should have been allowed to return the computer for any reason during the day period and my requests were denied.I have been the victim of Bait and Switch, Fraud, Lies, and Deception on the part of Dell Dell needs to take back this computer and refund my money or fix it COMPLETELY and CORRECTLY
Regards,
*** ***

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience.Dell representative *** contacted the customer and authorized a return for full credit to apply back to his Dell Preferred account. The representative followed up with the customer confirmed the credit has posted and will reflect on the next billing statement. The representative further explained once the credit has posted the customer can contact Dell Financial to have a check sent for the refund. We remain available to assist and ask that the customer contact the representative ***@Dell.com SincerelyAdvanced Resolution GroupIncident*** Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceAn exchange was dispatched to the customer and our records indicate the
system has been deliveredThe customer states the issue has been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID:*** Dell Inc

A Dell representative is working with *** *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***

Complaint: ***
I am rejecting this response because:
I disagree with their position.
Regards,
*** ***

Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Dell records indicate the customer purchased her computer in with a one year warranty which expired on May 23, Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative told the customer that Dell would not replace her computer and, due to the expired warranty, repairs may be possible via Dell’s fee-based out of warranty support The customer declined this assistance We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:This was never resolved appropriately - the manager responded via the Revdex.com complaint the same way she responded to me when I first called - I was without a functioning laptop for over a month. I was left no choice but to chance buying a screen from a 3rd party vendor and thankfully at half the price Dell quoted me - Dell never provided any adequate customer service and this incident should not be marked as 'resolved' - horrible inadequate customer service and I will never use them again
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceAs a onetime goodwill our representative offered the customer a
discounted rate on her repairThe customer accepted; however, she has not responded to subsequent contact attemptsOur representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Sincerely, Advanced Resolution GroupIncident ID: *** Dell Inc

Today’s Date: 11/04/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Edwin Francis La Touche, to address the contents of their correspondenceThe
customer states various technical concernsAt this time the agent has issued a depot repair for the customer which is currently in progressAs is required by the Revdex.com a final response is being submittedHowever, the agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed
with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience.Dell representative *** contacted the customer confirmed she has received the order. We remain available to assist and ask that the customer contact the representative *** SincerelyAdvanced Resolution GroupIncident***Dell Inc