Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in his correspondence. As a onetime goodwill gesture, our representative offered the customer a new exchange, which was acceptedOur records indicate the system has been delivered and the customer verified receiptWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience.Dell representative, *** contacted the customer and explained that the warranty expired on 2/5/but offered a 10% discount on the repair. The representative also explained that there is no known issue with the motherboard or system and respectfully denied the request for free repair. We remain available to assist and ask that the customer contact the representative ***@Dell.comSincerelyAdvanced Resolution GroupIncident***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of sale and limited hardware warranty
Our representative also informed him that his Dell system limited hardware warranty expired on April 6th, *** *** Our representative offered fee based out of warranty service; however, Mr*** elected not to accept our offer of assistanceHis request for a free repair was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because: Dell made an error and hasn't paid for that errorIt should not take over a week to get my money backThey should be more than willing to comp me in some way for my struggleEspecially after falling behind in my classes!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
Larry Swanson

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer. The customers service tag *** shows an active hardware warranty valid until 2/03/2016. The customer continues to bring up her old account in that has nothing to do with the current system she purchased from Wal-Mart. Please have the customer contact the representative by emailing at ***@*** with any additional questions or concerns.Advanced Resolution GroupIncident***Dell Inc

Thank you for providing a copy of the customer’s correspondenceA Dell representative is working with *** *** to achieve a resolution for their concernsOur representative may be contacted via e-mail at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr***A Dell representative made multiple attempts to contact the customer regarding the issues described in his correspondence; however, the customer has not responded. Our
representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative dispatched onsite service and our records indicate it
has been completedThe customer reports that all issues are resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:This is not a software issue Dell technical support has stated that this is most likely a mother board problemOur most recent issue with the sound seems to have been resolved, but all other problems remain We will be happy to have Dell check our system remotely to verify that this is not a virus issue We have asked for assurances that if we send the laptop back to Dell, for the 3rd time, that it will come back to us in as good shape as we sent itWe are becoming increasingly frustrated, and this latest stance by Dell seems completely unreasonable They have stated this is a hardware issueThe hardware is under warrentyWe just want it fixed, and returned undamaged!
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a credit for the customer and our records
indicate it has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer Dell could not sell the system at the cyber Monday price, but did offer a percent discount on a new or refurbished system. Should the customer wish to accept this offer they may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Ms*** was upset with software issues on her computer and wanted to return the system. *** explained to Ms*** the system was out of Dell return period, but did offer to replace her hard drive to resolve the software issues. Ms*** wanted her software to be reinstalled on the new hard drive by the onsite technician, but *** explained that onsite service only replaces parts. Software is not covered as stated in the Dell Limited Hardware Warranty and would have to be reinstalled over the phone with a Dell tech support representative. Ms*** cancelled the hard drive replacement. Should Ms*** wish to pursue the hard drive replacement, or have any further questions regarding this matter we ask she contact our representative at ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Today’s Date: 02/03/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceAt this time the
agent has offered a refund to the customer however the customer states he will need to think about itAs business days have passed without a response from the customer, the agent has closed the caseDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Thank you for providing a copy of the customer’s submission. Dell representative, ***, has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask that
the customer continue to work with ***. The representative can be reached directly by email at ***

Complaint: ***
I am rejecting this response because: I have yet to speak to another Dell Representative to resolve the initial issue, as well as the complaint against the employee of DellI do not appreciate Dell using such stalling tactics, including their extremely incorrect assumption that the issue is closed, by which no means is itI await their response, and hope that Dell will begin to appreciate the my view, as their consumer, which they have yet to do to date
Regards,
***

Today’s Date: 11/12/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the agent has informed the customer their refund has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** with any other questions or concerns
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,Dell representative *** has attempted several times to follow up with the customer but has not received a response. In regards to the customers claim that the replacement order was cheaper and requesting a refund of the difference. The exchange is done off of the original order. At this time our records indicate the replacement has been delivered and we consider this matter closedPlease have the customer contact the representative by emailing at *** with any additional questions or concerns.SincerelyAdvanced Resolution GroupIncident***
Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative has made multiple attempts to contact the customer regarding the issues described in his correspondence; however, the customer has not respondedOur
records indicate a credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc