Dell Inc

A Dell representative is working with *** *** *** to achieve a resolution for his concerns Our representative may be contacted directly by e-mail at ***

Today’s Date: 04/02/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer states various
technical and customer service concernsAt this time the agent has issued a service call and the customer has indicated the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Today’s Date: 01/29/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer
states delays in servicing the systemAt this time the agent has confirmed the onsite service was completedHowever, the customer has not responded to the agents attempts at contactDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your
office by the customer. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience. The Dell representative *** contacted the customer explained that his warranty has expired. The representative made a onetime exception onsite tech to replace the keyboard and mouse as a goodwill gesture. Please have the customer contact the representative by email at *** with any additional concerns regarding this matter.SincerelyExecutive Support TeamIncident***Dell Inc

Today’s Date: 10/27/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the agent has confirmed the customer has received their refundDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** with any other questions or concerns
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Today’s Date: 01/05/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
they have attempted to cancel a Dell order multiple times without successAt this time the agent has processed the customer’s request and the credit(s) have been confirmed on Dell's endDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission
A Dell representative *** recently contacted the customer regarding this matter. We regret any
dissatisfaction the customer may have experienced and appreciate the feedback provided. Dell representative, ***, explained Dell’s account verification policy for consumer protections. The representative suggested the customer contact EBay in regards to the previous owners’ information. At this time a transfers of ownership will need to be completed online in order to receive support. We have included the link for the customers’ convenience ***
We request the customer follow up with the representative if she has any further questions by emailing the representative at ***@Dell.com.
Sincerely
Executive Support Team
Incident
***
Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of $credited to my original account, is satisfactory to meI still feel like they did not represent their product correctly and that my order confirmation constituted a contract, that they broke, but I did not want to end up with nothing
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to note that it took an extremely long time to receive a resolution to my issueafter this was all said in done I had been in contact with Dell daily for nearly two monthsI find this unacceptable for a business to treat customers this way
Regards,
*** ***

Today’s Date: 10/23/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time
the agent has processed the difference between the sale of his televisionThe customer has stated no other concernsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. A refund is not an option as the customer purchased the system from a retail store. At this time Dell considers this issue closedSincerely, Advanced Resolution GroupIncident ID#***Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I am happy with *** *** response because he was very professional and he actually called me and talked to me.I'm still not happy with the whole situationIn that I had so many problems with support and Machine that Two thirds of hardware had to be replaced and I had it only two months when it went bad and I did not use it every day I think It Should have been replaced. It was explained that I can call for phone support but now that I can't use it because I have been hacked while trying to reload all programsand games and told that It is still under warranty and should call them but I am not a computer expert and do not want to spend more hours on thephonehave call a local stor and they will have some out to fix software which will cost me more money as well for all the software

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding the issue(s) described in his correspondenceOur representative issued an onsite service and followed-up
with Mr*** to confirm resolutionHis request for a replacement Dell system or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The complaint has been resolved. Thank you.Regards,
*** ***

Dear Revdex.com,
Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response The terms and expiration date of a customer’s warranty are not affected by the timing of any service dispatches that may have occurred during the warranty coverage Parts used to replace failed parts covered under Dell’s Limited Hardware Warranty that are opened and tested prior to being sent to an on-site technician must be labeled “refurbished” even if they have never been used Further, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms
As previously indicated, since the date of the original submission, a Dell representative contacted the customer and, for customer satisfaction reasons, offered a discount to the out of warranty repair charges The customer declined this offer Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case We remain available to assist via Dell’s fee-based Out of Warranty Repairs department should the customer want to purchase this service and ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Complaint: ***
I am rejecting this response because:I also received a phone call from *** today I declined Dell's offer of discounted rate of $159+ tax to repair my laptop I do not believe I should pay to have my laptop repaired based on the conflicting information I am getting from Dell representatives in regard to the "fix" of the motherboards Dell customer service stated all fixes were completed on the motherboard issue in 2009-*** stated all fixes were completed in June I continue to stand on the fact my laptop as well as countless others have the same problems.
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative
issued a partial creditOur representative also verified that the credit has been posted to the original form of payment and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence
submitted by Mr*** ** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that his Dell system was serviced at the depot and the technical issues have been resolvedOur representative informed Mr*** of the Terms & Conditions of Dell’s Limited Hardware Warranty
***
“Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). You are responsible for removing any confidential, proprietary or personal information and removable media such as SIM cards, floppy disks, DVDs/CDs or PC Cards regardless of whether a technician is also providing in-home or on-site assistanceWe are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; data or voice charges incurred as a result of failing to remove all SIM cards; or damaged or lost removable mediaPlease, only include the product components requested by the phone technician.”
His request for refund or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,?Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warrantyAfter
further review, our representative processed a depot repair for his original Dell tabletOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at***@Dell.com, in case Mr*** has any further concerns regarding this case?Sincerely,?Executive Support TeamIncident ID: *** Dell Inc

Today’s Date: 03/12/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states technical
concerns with a docking stationAt this time the agent has confirmed with the customer the technical matter has been resolvedHowever, the customer requested the agent provide a direct line of support number and transcripts of the callsThe agent regretfully informed the customer that a direct phone number for support is not possible and call notes are for Dell internal use onlyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc