Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondencePer the terms and conditions of Dell’s OEM agreement with Microsoft, our
representative respectfully denied the customer’s request for the COAOur representative dispatched a return for credit; however, the customer has used an alternate method to obtain the COAOur representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceSincerely, Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:The issue has not been resolved and the laptop is not repairedIn addition the company will not take responsibility for additional damage incurred due to their negligence in handling the matterProfessionally I purchase hundreds of thousands of dollars of equipment a lot of that being Dell In the future it seems that my business will now be going to Lenovo and HP for personal and Professional needs
Regards,
*** ***

Today’s Date: 12/16/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceDell regrets any inconvenience
caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** .Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on
October 15th, Our representative also explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warrantyOur records show that his Dell system was serviced by Depot in July for “no-power” issue, which was resolved Please note that our representative offered fee based support; however, Mr*** elected not to accept our offer of assistanceHis request for free service and support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further questions regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because: Dell has violated my rights under numerous state/federal consumer protection laws
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur representative informed him of terms and conditions of salePlease note that his Dell Tablet
warranty expired on August 9th, As a gesture of goodwill and in the interest of customer satisfaction, our representative processed product(s) return for the incompatible external video adapter and a partial account creditOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently spoke to Mr*** *** regarding their concernsOur representative explained the terms and conditions of sale and the limited
hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return and followto confirm resolutionWe regret any dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case they have any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc

Complaint: ***
I am rejecting this response because:the issue has not been resolved and I am not getting help through support so this case is still open until the issue is fix
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This entire complaint was about how I was poorly treated by the the supervisor of the Tech dept and his staff and not about what needed to be fix!! I replaced what Dell fixed twice in the past and the 3rd time the staff and the Tech supervisor told me that it was my problem and not theirsDell should pay for what I had to buy and replace the defected program!! No one from Dell addressed my complaint about how rudely I was treated by the Tech dept but yet they felt the need to call me and remind me why it wasn't there problem and that it was mine Dell does not need to fix the WiDi cause I will no longer use it I bought something else to replace it
Regards,
*** ***

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer. The representative can be reached directly by email at ***@Dell.com.SincerelyExecutive Support TeamIncident***Dell Inc

Dell representative, *** is attempting to reach the customer by phone ###-###-#### and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer contact the representative by email at ***@Dell.com

Dear Revdex.com,
Thank you for the opportunity to address the correspondence
submitted by Mr*** ** ***A Dell representative recently made multiple attempts to reach Mr*** by phone and e-mail; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding the issue described in his correspondencePlease note that his Dell system order was canceled due to product
availability issuesAs a gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a new Dell system order; however, Mr*** elected not to accept our offerHis request for prior promotional price or 50% discount was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of limited hardware warranty and processed a replacement
printerOur records show that the replacement printer was delivered to Ms*** on March 17th, Our representative also followto confirm resolutionHer request for compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [email protected], in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID:***Dell Inc

Complaint: ***
I am rejecting this response because: After wasting a total of about 10+ additional hours communicating with Dell on this issue and giving them everything they asked for including a copy of my invoice they still refused to help meThey said they needed for me to give them the previous owner's name and informationNow please keep in mind that I bought this Dell tablet REFURBISHED and from a certified dealer on EbayThis means that whoever bought the tablet brand new had a problem with it and sent it in for repair and received a replacementDell then took and fixed the tablet in question and had somebody sell it for them as refurbished and backed it up with a one year warranty from them if something were to go wrong with it againThis is where I come in and thought I was getting a good deal and bought the tabletNow that I have a problem though and need to use my warranty they won't help me because I don't know who the owner of the tablet was originallyThat information is not available to me and this is why Dell is refusing to help meAs of this week I tried to contact the store I bought it from on Ebay and explained the situation I was in and somehow, someway he was able to track down the information I neededHe didn't have to help me with this if he didn't want to but thank goodness he did because I passed the info he gave me onto Dell and now they are saying they can finally after all this hassle send me the box I need so I can send my broken device into the repair centerNow lets wait and see if once Dell receives my tablet if they'll actually repair it or tell me some other off the wall reason as to why they can't repair itOnce I get my tablet back and it works again then I will be fully satisfied and consider this matter settled and the nightmare finally overI just want what I thought I was purchasing to be honored
Regards,
*** And *** ***

Dell representative, Senthil, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at *** for any further assistance they may need regarding this matter

Complaint: ***
I am rejecting this response because: The company offered nothing differentThey still refuse to replace a defective product
Regards,
*** ***

Today’s Date: 12/16/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer states
technical concerns with their out of warranty unit and requests the unit be serviced warrantyAt this time the agent advised the customer the unit is out of warrant and any service will have a charge associatedHowever the agent offered a 10% discount on a new unitThe customer declined this offerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they reconsider the offer.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative offered the customer a system exchange and the customer
acceptedOur records indicate the system has been deliveredThe customer verified there are no further issuesWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Executive Support TeamIncident ID: ***Dell Inc