Dell Inc

Thank you for providing a copy of the customer’s submission. Dell representative, ***, has reached out to the customer and will ensure this matter is properly addressed. We ask that the customer contacts the representative by email at *** to address any
questions or concerns

Today’s Date: 11/25/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer states
various order concernsAt this time the agent has been informed by the customer the cancellation has been processed and he no longer requires assistanceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns..Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,
As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer. We apologize for the miss-communication in the previous update the cable being requested invoiced in Jan which is outside the return period. The additional credit was part of the warranty refund
The representative can be reached directly by email at ***@Dell.com
Sincerely
Executive Support Team
Incident
***
Dell Inc

Complaint: ***
I am rejecting this response because I am still experiencing several technical issues with the computer and I need Dell to transfer all the ownership and warranty details from the Inspiron to the new
Regards,
*** **

Complaint: ***
I am rejecting this response because: as I stated previously, they did not hold up their end of the deal, with providing me what I ordered (of which I have an order confirmation for and packing slip that came with computer showing.)...plus to add insult to injury we then negotiated up from the $credit to $credit, and then took that back, only to offer the $againI know for a fact from many online forums that I am not the only person who purchased this same model laptop computer and did not get what they ordered and were only offered the same credit, rather than what we orderedThis is not an acceptable way of doing business and should be tolerated but noted and publicizedI, and most businesses out there, would not be able to get by with type of breach of contractI believe they should be held accountable and people should know what they did, if only to be informed of the risks.
Regards,
*** ***

Dear Revdex.com,Our records indicate that Dell representative *** contacted the customer explained the problem has been resolved. We apologize for the problem this was a unique situation that had to be worked outside of the process to resolve it. The tablet is now showing in his name and will be provided support moving forward. Please have the customer contact the representative by email at ***@Dell.comSincerelyExecutive Support TeamIncident***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding the issues described in his correspondencePer the terms and conditions of the Dell limited warranty, our
representative respectfully denied the customer’s request for a new system exchange and offered technical assistance; however, Mr*** has not responded to subsequent contact attemptsOur representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Today’s Date: 11/12/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer
requests their refund be processed to a different cardAt this time the agent has advised that Dell can only process refunds to the original form of paymentDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions regarding this matter
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Today’s Date: 01/22/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states various technical concerns with the unitAt this time the agent has been informed the exchange unit has addressed the customers concernsDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** should there be any other questions.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative
processed a partial creditOur records show that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his warranty expired in October 2012, but did offer a discount rate for an out of warranty repair. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

A Dell representative contacted *** *** *** and is working with him to achieve an amicable resolution for his concernsDepot service has been issuedOur representative may be contacted directly by e-mail at ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondence. Our records indicate the credit has been applied to the original forms
of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:I am still getting marketing literature and mail from Dell and no one from Dell has contacted me to fix this situationI never received a call from ***
Regards,
*** ***

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that a product return has been processedOur records show that the credit has been
posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionHer request for compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA return for credit was created and our records indicate credit has been
applied to the original forms of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience. The Dell
representative *** attempted to reach the customer by email and phone but did not receive a response. Our records indicate there was a problem in receiving which caused the delay in processing the credit. At this time we do show the credit has posted in full back to the customer’s credit card. Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter.SincerelyAdvanced Resolution GroupIncident***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative offered onsite service, which was acceptedOur representative provided technical advice concerning a remaining driver issue; however, the customer has
not responded to multiple contacts concerning the resultsOur representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceSincerely, Executive Support TeamIncident ID: ***Dell Inc

Today’s Date: 11/17/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe
customer states a mouse purchased is having techincal concernsAt this time the agent has advised the customer the mouse is over a year outside the warranty period and cannot be replacedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns regarding this matter
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dell representative, ***, is attempting to follow up with the customer by phone and email At this time we are waiting on the customer to respond to him. Please have the customer contact the representative by email at ***@***.com