Dell Inc

Complaint: ***
I am rejecting this response because: 1, they have been billing me credit protection without my consent and have not issued me a credit2, Have not refunded me the finance charges3, On April I placed an order for a lens (with a gift card they gave me), they used the gift card, but there is no order for my lensAgain, I have had to decline jobs because of their errorEvery time I have emailed their correspondence it has come back that they are out of the officeIf they don't refund ALL charges because of the credit protection, and finance charges, (Sorry, $a month for not even a $balance, is not even in the ballpark.) I wish they would listen to my complaint!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: You are offering 5% off $for a monitor that was advertised as $If the item was out of stock, you should not have let me purchase it in the first placeI actually verified that the item was in stock before ordering, your system said there were about available at the time of purchaseI was also told by various reps that the order was cancelled due to a 'payment issue', and that it could be reinstated very easily, which was not the case.I do not believe paying $(after the proposed discount) is fair compensation considering that the original monitor was advertised as being $280, in addition to the countless hours I spent dealing with your customer care (or lack thereof)
Regards,
*** ***

Thank you for the opportunity to address the correspondence submitted by Ms*** *** A Dell
representative recently contacted Ms*** and is working with her to achieve an amicable resolution for her concernsDepot service has been issuedOur representative may be contacted directly via e-mail at ***

Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, Ms*** ***Thank you for providing a copy of the customer’s submission from January 2, Our records indicate Ms*** had
spoken with our Customer Care Representative about her concerns on 11/30/and together they agreed upon a credit amountThe crediting process completed on 12/31/Since this matter had been addressed so many months back; this response is being submitted sans customer contactDell sincerely apologizes for any inconvenience or frustration this matter may have caused our customerIf you should have any questions regarding this matter, please feel free to contact me directly by email at ***@Dell.com; I will be happy to assist youSincerely, Executive Support Team Incident ID# *** Dell Inc

Dear Revdex.com,
Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the
feedback Dell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the TV at the price requested by the customer but, for customer satisfaction reasons, offered a five percent (5%) discount toward a future Dell purchase We ask that he contact our representative at *** should there be any further questions regarding this matter
Since the date of the submission,
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Complaint: ***
I am rejecting this response because:A Dell representative told me the refund would be put back in my account last ThursdayI checked my account today and it's not thereNo one was available to help me when I calledThe Complaint # is ***(2)
Regards,
*** ***

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on June 30,
However, as a onetime goodwill gesture and in the interest of customer satisfaction, depot repair was processedPlease note that the repair was delayed due to parts availability issuesOur records show that the repair was completed on October 29th, Our representative took ownership of the case and will followwith Mr*** to confirm resolutionHis request for refund or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative provided technical assistance to the customer and the
customer states all issues are resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

A Dell representative contacted *** *** *** and is working with him to achieve an amicable resolution for his concernsOur representative may be contacted directly by e-mail at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** P.S. There is a mistake on the Dell website regarding the black ink cartridge. In one place it is listed as hi yield and in the other as standard. The customer is not aware that a standard cartridge is being ordered instead of the hi yield. I brought this to the attention of the Dell representative with no results. I felt like I had no choice but to accept this outcome, since Dell was unresponsive in the past before I contacted the Revdex.com

Today’s Date: 12/15/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer states
various technical concerns with her Dell unitAt this time the agent has been unable to reach the customerDell regrets any inconvenience caused and we ask the customer to contact the representative at ***@Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer reiterated dissatisfaction with communication and processing expectations for a recent promotion We regret any dissatisfaction she may have experienced and appreciate the feedback providedDell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and DellGiven that problems do happen on occasions, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Dell policy would prevent our representatives from providing a promotional item outside of the guidelines of the promotion As previously stated, since the date of the original submission, a Dell representative contacted the customer and denied the customer’s request for the promotion As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that the credits for the system and optical drive have been processed to the original
form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Today’s Date: 11/07/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states various technical concerns with their Dell systemAt this time the system is being serviced at a Dell repair facility and the agent continues to update and work with the customerHowever, as required by the Revdex.com, a final response is being submitted todayThe agent will continue to work with the customer until the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the
correspondence submitted by Ms*** ** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms & conditions of the limited hardware warranty, which does not cover accidental damageAs a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Ms*** elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, as a onetime goodwill gesture, offered the
customer an exchange, which was acceptedOur records indicate the order has shipped to the customerWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative confirmed that the ownership has been transferred, depot
service has been performed, and the system has been returned to the customerThe customer has verified the system is in the possession of his neighborsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative informed Ms*** of the Terms & Conditions of Dell’s Limited Hardware
Warranty***“Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). You are responsible for removing any confidential, proprietary or personal information and removable media such as SIM cards, floppy disks, DVDs/CDs or PC Cards regardless of whether a technician is also providing in-home or on-site assistanceWe are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; data or voice charges incurred as a result of failing to remove all SIM cards; or damaged or lost removable mediaPlease, only include the product components requested by the phone technician.”As a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product return for her Dell order# *** and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matter. We regret any
dissatisfaction the customer may have experienced and appreciate the feedback provided. Dell representative confirmed the order shipped and provided tracking information. Due the problems the customer experienced as a one-time exception a goodwill order of monitors were sent at no cost. If the customer has any further questions or concerns the representative can be reached at ***@Dell.com. SincerelyExecutive Support TeamIncident***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently attempted to contact the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** agreed to exchange the customer’s computer and they have confirmed the replacement is working fine and will return the old system. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc