Dell Inc

Dear Revdex.com,Our records indicate that Dell representative Henryetta has been in contact with the customer in regards to this situation. After further review of the account a full refund has been processed for the extended warranty. This credit will be applied back to the credit card on 2/21/for the full amount.Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter.Sincerely Advanced Resolution GroupIncident***Dell Inc

Complaint: ***
I am rejecting this response because: if an item is advertised on the website it should be made available to the consumer or it is plain advertisement!
Regards,
*** ***

Today’s Date: 04/15/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states physical
damage to unit and wishes to service the unit as in warrantyAt this time the agent advised the customer the extended warranty does not include accidental damageThe agent explained the warranty conditions and the customer paid the service repairDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceThe customer reports that the issue has been resolvedWe regret the
dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Today’s Date: 12/22/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customers credit has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** with any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur records indicate the credit has been applied to the original form of
payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the out of warranty status of the system, our representative
respectfully denied the customer’s request for an exchange, refund or creditWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered a 10% discount on a future order. The customer will contact *** when she finds a good promotion. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Executive Support Team
Incident ID# ***
Dell Inc

Thank you for providing a copy of the customer’s correspondence. A Dell representative is working with *** *** to achieve a resolution for their concernsOur representative may be contacted via e-mail at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks to Revdex.com and Dell for resolving the issue
Regards,
*** ***

Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued replacement Ink cartridgesOur records show that the replacement cartridges were delivered on November 24th, Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has dispatched depot service for the customer’s tablet and the charging issue has been resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com,
As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer. The representative has confirmed the system is working as designed and the issue the customer is facing has to do with 3rd party software. The representative has recommended to contact the manufacturer of the software or the option of a software contract.
The representative can be reached directly by email at ***@Dell.com
Sincerely
Executive Support Team
Incident
***Dell Inc

Complaint: ***
I am rejecting this response because:that it is not a software issues because it also happen on internet explorer and coohan also when I call technical all they say is thAT I HAVE SOMEONE ELSE I AM TO BEEN TALK TO AND I DO NOT KNOW WHO THIS PERSON IS OR DO THEY TRANSFER THE PHONE TO THAT PERSON OR DEPARTMENT ALL I AM GETTING IS THE RUN AROUND AND DELL NEEDS TO STEP UP AND SAY ENOUGH IS ENOUGH AND SHOW INTEREST IN THIS MATTER AND THEY DO NOT
Regards,
*** ***

Today’s Date: 04/10/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
technical concerns with their Dell unitAt this time the agent has refunded the customers extended warranty as the part is out of stock to service this unitDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Dell representative, *** is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at ***@***.com

Dear Revdex.com,
Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for his computer purchase We regret any miscommunication which may have occurred and appreciate the
feedback Dell records indicate the customer purchased the computer on-line via Dell’s Outlet for refurbished computers with a one year warranty which expired on December 13, As the customer indicated, there is a call logged on January 4, 2013, in which he reported a scratch on the cover At that time our representative discussed that Dell Outlet computers are refurbished and logged that the customer was provided the telephone number for technical support The representative also logged that the customer was provided the contact information for customer service if he was dissatisfied with his purchase and wanted to return it for a refund There are no subsequent calls logged under the account until November,
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s request for compensation as no technical issues were diagnosed before the warranty expired in For customer satisfaction reasons, the representative offered a discount to the out of warranty repair charges if the customer wanted to purchase this service Should the customer want to accept the representative’s offer for a discount, we ask that he contact the representative within ten days from this response at ***@Dell.com for any further assistance he may need regarding this matter
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondencePer the terms and conditions of the sale and the limited warranty, our
representative respectfully denied the customer’s request for creditOur representative offered the customer technical assistance, which was declinedOur representative, also, offered the customer a discount on the purchase of a new system, which was also declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed
a product returnOur representative will also follwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:
Despite the fact that I have "exhausted" all support options for the product, I am still filling a complaint given the fact that product is NOT working or functioning as intended, despite its premium price tag and fact that it is less than years since I purchased itFor a $1000+ item, this is an unsatisfactory response from Dell supportMy suggestion for an appropriate resolution would be a product exchange for a functioning product.
Regards,
*** ***