Dell Inc

Complaint: ***
I am rejecting this response because:Dell wants me to allow someone remote access to my personal laptop. I have in the past allowed Dell Advanced Tech Support have remote control of a Dell Desktop in and the support tech asked for money, actually $to be sent to them so they could fix the problemsThe tech support stated I had 57,errors and if the computer reached 60,errors it would crash, a hacker was trying to hack into my computer so they would put in a security system to stop the hack, and to upgrade my software so my desktop wouldn't run so slowI asked them to give me their phone number so I could call them back to make sure it wasn't a scam. They refused stating that they were not allowed to do that, so I refused to pay itSo I disconnected the remote control and my desktop crashed anywayI have no trust in Dell support having remote control of my laptopWhat if they crashed my laptop? I received nothing in return for my desktop, I know I wouldn't receive anything if they crash my laptopWhy couldn't they could direct me on how to fix the problem. They don't know what the problem is, even though I've spent many hours on the phone with multiple people explaining the problem I am havingI even found directions on Google explaining how to become the administrator of my own computer and the directions said that if it didn't work more than likely there is something wrong with the computer. I'm VERY DISAPPOINTED WITH DELL, actually I'm DISGUSTED with DELL, their products, and tech support that has had me calling different phone numbers stating that THIS TECH SUPPORT will be able to help me. Haven't found one yet
Regards,
*** ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative confirmed the order has been cancelled and ensured the
Dell Preferred Account was closedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com.Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Dell representative *** will remain the customers’ point of contactThe representative continues to work with the customer but a final resolution has not yet been determined. The representative can be reached directly by email at ***_***@Dell.com

Complaint: ***
I am rejecting this response because: While I admit responsibility for not being able to locate the ID card to activate the MS, I ordered and paid for a computer built in a specific manner. When the computer failed within months of use, I had to send it back to Dell for the repair, as all of their technicians work the same business hours as I do. When the computer was returned to me, I expected it to have the same specifics as when originally ordered and built, but it did not.I simply expect to get what I ordered and paid for and since Dell cannot and will not do so, I would like to return the computer for a full refund
Regards,
*** ***

Dell representative *** has contacted the customer and assisted in getting the warranty updated
At this time we show the warranty does reflect current and waiting for customer to confirm no other problems The representative can be reached directly by email at ***

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative sent the customer’s feedback to the appropriate department
and explained, per our privacy policy, a Dell representative would not provide information to an outside third partyWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that her order was delayed due to product availability issuesShe informed our
representative that she finally did receive the item; however, has sold it to someone elseHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@***, in case she has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because:I replied via e-mail like they are demanding on Thursday and have not heard backWill be keeping this complaint open accordingly
Regards,
*** ***

Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. The terms and conditions of the Gift cards are posted on the below link that is available for all customers to review and are limited to ten promo cards as outlined here: ***. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. At this time Dell considers this issue closedSincerely, Advanced Resolution GroupIncident ID#***Dell Inc

Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed. Please have the customer contact the representative directly by email at ***@Dell.com.
Sincerely,
Executive Support Team
Incident ID#***
Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondence. As a onetime goodwill gesture, our representative offered the
customer a credit on the order and our records indicate the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because: I have been in contact with the Dell Representative via phone, but because it has now been three months since the initial order took place, and many failed attempts with different order numbers have been made, so as I made it extremely clear to the Dell Rep, I am unsure of which order number the initial compensation was grantedAnd as for my request for compensation because of the extreme disrespect of the Dell Chat Associate, I am not asking for money outright - even a Dell Order Credit would be acceptableAlso, Dell must understand that I have a full-time job, and have many other commitments, and do not have a wealth of time during the week to talk to them
Regards,
***

Complaint: ***
I am rejecting this response because: The Dell Representative is the same man that has been assisting me from the escalation team. He did send me a different video card, GTX Nivida, which was not compatible with my computer. Prior to him sending the card, I sent him an email asking about the compatibility with the current power source on my computer. He said there would not be a problem that he checked with the engineers at Dell; however, when the s*ce tech arrived, he put the video card in, immediately received an error message, prompting him to call Dell. He requested a larger power source be sent to power the new Video Card. The technician left my home after reinstalling the old video card and leaving the new Nivida Card saying they would get a new power source and motherboard or it would not workI still have the video card waiting on Dell to send the power source and motherboard. Offering a new unit will not solve the problem because the new unit has a Radeon Rvideo card that was replaced twice on my current unit. The problem from the onset is and has always been the Radeon Rvideo card that I refuse to have replaced for the third time or accept a new unit with the same problematic video card. What was not put in the answer is that he attempted to get me to accept a unit with another video card that had a much lower configuration than my current computer unit. The Representative from Dell has began to bully me with his opinions and take it or leave it attitudeHe told me "well what are you going to do when your Video Card goes out, you are just unreasonable." I am a year old school teacher and don't expect to be treated the way this man is beginning to treat me.
Regards,
*** ***
Copy of email sent on 1/21/regarding the GTX Nivida Card:Sir: I appreciate the phone call last evening informing that anew card was found that you would allow. The card being provided wasdiscussed prior and I was informed that my power supply and motherboard wasinsufficient for the card. Is that true? Is my power supply, 460watts, sufficient for a GTXvideo card? It is a nice card that I wouldrather not losePlease respond by email so I can retain the record. *** ***I asked for confirmation in writing from the Dell Representative but he refuses to put anything in writing to me. He told my by phone that he spoke with Dell Engineers and there would not be a problem but refused to put it in writing. When I spoke to him about the card not working he said, "I gave you what you wanted." He is correct the video card is great and acceptable but it will not work in my unit as it sits. Here again, I feel like I am being bullied and pushed around

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer informed *** that the system is now working fine, so *** has denied the customer’s request for a system exchange. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc

Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience.Dell representative *** contacted the customer and confirmed the orders have been refunded and account has been put on hold for fraud. We remain available to assist and ask that the customer contact the representative ***@Dell.comSincerelyAdvanced Resolution GroupIncident***Dell Inc

Today’s Date: 11/20/2014Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states his Dell order was canceled without permissionAt this time the agent advised the customer the order was canceled due to a pricing errorThe agent advised the customer of the correct price and offered a discount should the customer still wish to purchase the televisionThe customer has declined this offerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Complaint: ***
I am rejecting this response because: I have called several times for resolutions to my concerns with this company the tech is never available and will call me back 2-hrs after I have placed my call is this how dell operates with consumers after purchasing their products you get no service that is not fair I will try to send my concerns to other agencies that help with resolutions with companiesThe call out sourced to India so you have to wait thirty minutes or more before someone answer the phone and then the tech is not available you can not be placed on hold the tech will call you back hrs later dell have that many problems with their computers that it take hrs for someone to reach out to consumers will never buy another dell product
Regard
*** ***

Today’s Date: 11/17/
Dear Revdex.com,
Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states his order was canceled without being informedAt this time the agent advised the customer the order was canceled due to a pricing errorThe agent offered a gift card towards the purchase of another television however the customer has already placed another order and wished to provide feedbackDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** with any other questions or concerns in this matter
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc

Today’s Date: 02/27/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time the agent
has confirmed the credit is being processed and it should post on the customers bank statement within daysThe customer informed the agent that if the credit does not post by Monday she will file another complaintThe agent advised that Dell cannot control the financial institution turn around time for posted credits and regrets any delayDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc

Today’s Date: 02/27/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer states a
dispute regarding a chargeAt this time the customer has advised the agent the matter was addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc