Dell Inc

Complaint: [redacted]
I am rejecting this response because:
I have not received a refund.
Regards,
[redacted]

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence. The customer confirms the replacement system has been received and has no issues to...

report. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]@DELL.com. Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:This is not a way for any business to behave. 1)They never reached out to me to try to verify2) I called numerous times to try to find out about my order and was switched from dept to dept but nobody knew what was happening3) I spent in access of 5-6 hours until they even told me that my order has been called back because of verification failure4) When I did spoke to them I mentioned that they can verify now but they refused
Regards,
[redacted]

Dear Revdex.com,I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the submission. A Dell representative [redacted] recently contacted the customer regarding this matter. The representative reviewed...

the details with the customer and explained that cd’s are not sent generally but due to the situation would authorize a credit as a goodwill gesture.  The representative followed up and left a voice message that the credit has posted and will reflect on her next billing statement.The representative can be reached directly by email at [redacted]@Dell.comSincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. Our representative informed her that the item(s) did not qualify for the promotional price. Her...

request for promotional price or free tablet was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support Team Incident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because: The individual in question specifically told me that my laptop could be replaced on our first conversation after three major parts had been replaced three times. Since then I have been told by other IT managers that I had reached a point where my laptop would be replaced should I continue to experience issues, which I have. I was told that despite numerous issues and failures to fix the problems that NO additional warranties NOR full replacement of the faulty laptop would be offered EVER, there has been a great deal of emphasis on the part of *.[redacted], that I would NEVER see his original promise of replacement. I believe that is it Mr. [redacted]'s goal to see this laptop limp to its one year anniversary and then wash his hands of the now EIGHT MONTH long ordeal that I have had to go through with a subpar laptop. I only ask that I receive what I paid for, a full functional and successfully working laptop that does not require days of lost wages and frustration. I am especially disappointed that Dell did not deal with this without the intervention of someone OTHER than Mr. [redacted], who contacted me to notify me that he would continue to refuse to uphold his original statement that after 3 major parts were replaced 3 times that the laptop would be replaced. The motherboard and hard drive have both been replaced three times at the time of this writing.
Regards,
[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has processed the return and refunds of the customer’s order which should reflect within the customers next billing cycle.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted].  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. After further review, our representative issued a depot repair. Our representative also...

followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly by email at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Complaint: [redacted]
I am rejecting this response because: it is impersonal and redundant.  Has not address any of the ongoing complaints and is not adhering to its customer support guarantee.  
Regards,
[redacted]

Dear Revdex.com,As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customer.   Due to a system error we incorrectly advertised that a new Inspiron 15 7548 includes an AMD Radeon R7 M270 4GB DDR3 graphics card.  Instead, the new Inspiron 15 7548 includes an Intel HD Graphics 5500 graphics card.  This error did not affect the pricing of the order, but we understand this may affect a purchase decision.  The customer was offered a $50 credit to his original form of payment for this inconvenience.  The customer declined, so a return has been authorized. The full amount was posted back to the credit card.  The customer had the option of not returning the tablet but if he chooses not to a credit would not have posted for the tablet amount.  Please have the customer contact the representative by emailing at [redacted]@Dell.com with any additional questions or concerns.Advanced Resolution GroupIncident[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative dispatched an exchange and our records indicate it has...

been received. The customer reports that all issues are resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at[redacted]@Dell.com.  Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. . Our representative explained the terms & conditions of the limited hardware warranty,...

which does not cover accidental damage. Our representative also informed her that her Dell system limited hardware warranty expired on December 3rd, 2014. As a gesture of goodwill and in the interest of customer satisfaction, our representative offered out of warranty service at a discounted rate. Please note that Ms. [redacted] elected not to accept our offer of assistance. Her request for a free repair was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 01/20/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the agent is working with the customer regarding charges on a canceled order and their refund. The agent will continue to work with the customer until the matter is resolved. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Today’s Date: 11/13/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer requests...

Dell canceled an order for a television without informing of such. At this time the agent was advised by the customer that another TV was purchased and the matter resolved. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,Thank you for providing a copy of the customer’s follow-up submission.  Customer expressed dissatisfaction with Dell’s response.  We regret any dissatisfaction he may have experienced and appreciate the feedback provided.  Since the date of the original submission, our records indicate the customer was contacted and assisted with his technical issues.  We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at [redacted]@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative explained the terms and conditions of sale and Dell’s limited hardware warranty....

 [redacted]After further review, our representative processed a depot repair and followed-up with Mr. [redacted] to confirm resolution. His request for replacement unit was respectfully denied. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. We remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by email at [redacted]@Dell.com, in case Mr. Marlatt [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.

Complaint: [redacted]
I am rejecting this response because: Dell rep offered $50 to make this go away. This is not satisfactory. I bought a $3,200 computer that is now outside the return period. I tried to return the item because they wont send the rebate that they offered on the product. Also, the $50 rebate they offered does not cover the $150 rebate it is supposed to be. 
This complaint is NOT successfully closed. I need Dell to honor what their representatives say. 
Regards,
[redacted]

Dear Revdex.com,Dell representative, [redacted], is attempting again to reach the customer by phone and email; however to date the customer has not been available.  We remain available to assist the customer but does not do price match but are willing to discuss the customers...

concerns.   Please have the customer contact the representative by email at [redacted]@Dell.comSincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently attempted to contact the customer...

regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted], attempted to contact the customer on three (3) separate occasions.  However, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information. We remain ready to assist her within the terms of her Limited Hardware Warranty should she elect to return our messages.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted].  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a...

coupon. Our representative also followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.  Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.