Dell Inc

Dell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaint. Please have the customer contact the representative by email at [redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, *.[redacted] has recently contacted the customer regarding...

their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] attempted to contact the customer on three (3) separate occasions. However, they were unable to speak with the customer but they were able to leave a voice mail or message each time stating the purpose of the call and providing their direct contact information. We remain ready to assist her within the terms of her Limited Hardware Warranty should she elect to return our messages.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at:  [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID:[redacted].   Sincerely,   Advanced Resolution GroupIncident ID# 30293901Dell Inc.

Dear Revdex.com, Thank you for the opportunity...

to address the correspondence submitted by [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence.  Our representative processed a credit which will be applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted]. Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has reversed back the charges to the customer’s gift card and also offered a ten percent discount on any order made within the next 30 days.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,   This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution. At this time Dell considers this issue closed.   Sincerely,  Advanced Resolution GroupIncident ID#[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I will reach out to the business as they request.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I informed [redacted] that his resolution was not accepted. I indicated to him that I have tried contacting Dell numerous times to bring this issue up, but he continuously says there was no contact made by me. If Dell used quality parts when repairing my laptop, then I would not have to continue to pursue this. Might I add, that the parts just so happened to fail outside of the warranty period. I will be seeking litigation should Dell continue to provide sub-par, rude, and outsourced customer service; who has absolutely no regard for coming to a resolution with the customer. 
Regards,
[redacted]

Today’s Date: 03/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the agent...

continues to work with the customer towards a resolution. As per Revdex.com a final response is due today, however the agent will continue to work with the customer until the matter is addressed. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Complaint: [redacted]
I am rejecting this response because: I did not order 2 Laptop, Dell sent me 2 Laptop and when I called them and told them what they did, they told me to send back 1 Laptop and I did that, they did not say which Laptop to send back. This is Dell fault and my bill should be credited a return of $173.93 for the FREE Tablet.
Regards,
[redacted]

Dear Revdex.com,   I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted].  Thank you for providing a copy of the customer’s submission.   Our records indicate Dell representative; [redacted] has authorized a...

service call to replace the computer battery to resolve the technical problem the customer had been having with his computer.  Please have the customer contact our representative directly by email at [redacted]@Dell.com if they should need any further assistance in this matter.           Sincerely,   Advanced Resolution Group Incident ID# [redacted] Dell

Dell representative [redacted] is attempting to follow up with the customer as discussed.   At this time we are waiting for the customer to respond so that we can provide additional information and assistances.  Please have the customer contact the representative by email at [redacted]@Dell.com

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative informed him that his Dell system limited hardware warranty expired on...

February 27th, 2015. Our representative also explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warranty.  However, as a onetime goodwill gesture, our representative provided technical assistance. His request for an onsite service and free warranty extension was respectfully denied. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further questions regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

A Dell representative is working with Mr. James Woods to achieve a resolution for his concerns. Our representative may be contacted via e-mail at [redacted].

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative recently contacted [redacted] regarding his concerns. As a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product return. Our representative also followed-up with [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by e-mail at [redacted], in case [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 02/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the agent has confirmed the refund was processed with the customer. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Complaint: [redacted]
I sent the following message on 11/4/2014 to Shawn Arundale per the response from Dell. However, I have yet to receive a reply from him. As I stated in the email copied below, the response was full of false information and Shawn has not clarified this information as requested.
I have received a response from Dell through the Revdex.com. This response is
totally false.
 
First, the cable was purchased in January 2014 NOT December 2011. A return of this cable was requested in February 2014 and was
never fulfilled by Dell's Customer Service Reps.
 
Second, I was never given a $50 courtesy credit. I have never been given
ANYTHING by Dell.
Thanks

Complaint: [redacted]
I am rejecting this response because:[redacted] has not provided an acceptable resolution to this matter, nor has he provided any options to seek alternate resolutions or escalated contacts.  I could not provide proof of my original computer order, the sales agent's name, or her statement that I could use my gift card against the Dell Preferred Account balance that she was forcing me to open up because my order was placed over the phone due to the website's inability to accept my gift cards and because no order confirmation was ever provided.  However, I did include all order number information that I found out after the fact, along with multiple email threads with Dell Sales and Customer Care regarding my orders, so given the "your call will be recorded for security and training purposes" message that is received with every phone call, you would think Dell would be able to track down the necessary information.Via my business contacts I have since been able to be put in touch with [redacted] in Dell Financial Services and he has involved himself in helping to resolve this matter.
Regards,
[redacted]

I consider it closed. I however, will not accept the responses from DELL as being acceptable or resolved. So get Revdex.com to close it if you dont like it

Dear Revdex.com,
 
I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.
 
A Dell representative, [redacted] has recently attempted to contact the customer regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has confirmed the customer has received the replacement check in the customer’s name.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted].  Dell now moves to close this matter regarding Incident ID: [redacted]. 
 
Sincerely,  
 
Advanced Resolution Group
Incident ID# [redacted]
Dell Inc.

Complaint: [redacted]
I am rejecting this response because:  Following the last response the Revdex.com sent to me from the company I in fact contacted the person from the company.  On Tuesday January 27, 2015 I replied directly to the email I received from [redacted] of the company.  She requested some information which I did not have near me as I was working from a remote location due to the winter storms in **.  Again, on February 4, 2015 I sent an email directly to [redacted] with the information that I had in my files which I believe she was looking for.  Since that contact, I have not heard from anyone at all from any location of the company in response.  This is the absolute first time that I have ever seen the name of the person you have listed in the response above.The company has NOT tried to reach back out to me.  They have not presented any solution or resolution to this issue of any kind.At this point the device is working due to the effort of one of the techs I spoke with, however the issue of the fact that it took the company 3 months to address this during which time I was not receiving the services I paid for when I purchased the product which carry an expiration date has not been resolved.  I proposed in my earlier correspondence that the company extend the expiration date of the services by 3 months in order to provide the full one year of service that I paid for.
Regards,
[redacted]