Dell Inc

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has apologized to the customer for the inconvenience and confirmed he has received his order.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Today’s Date: 01/08/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states...

technical concerns with the unit. At this time the matter is being addressed by the retailer the system was sold through. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, Sneha has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  Sneha has agreed with the customer to have the system returned for a full refund and provided return shipping waybills and instructions.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,Thank you for providing a copy of the customer’s submission.  Customer expressed dissatisfaction with Dell service and support and wants parts replaced.  We regret any dissatisfaction she may have experienced and appreciate the feedback provided.  Since the...

date of the submission, a service dispatch has been processed to replace parts and test that the system is functioning as it was designed.  Subsequently, a Dell representative has attempted to follow up with the customer to verify that the issues are resolved.  To date, there has been no response from the customer to the representative’s follow-up contact attempts.  Should the customer still need assistance, we ask that she contact the representative at [redacted]@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 10/27/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, Joseph Allan Frank, to address the contents of their correspondence. At this...

time the customer has not responded to the agents attempts at contact. Dell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted]@Dell.com should they still require assistance.
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc

Dear Revdex.com,
 
I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.
 
A Dell representative, [redacted] has recently contacted the customer...

regarding their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  The customer has received the replacement tablet and reports it is working fine.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted]. 
 
Sincerely,  
 
Executive Support Team
Incident ID# [redacted]
Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative advised the customer, per the terms and conditions of the sale and the limited warranty, will need to contact the manufacturer of the graphics card for support. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.  Sincerely, Executive Support TeamIncident ID: 29823897Dell Inc.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] ok I order from [redacted] sent a check the check was deposited and my order canceled when I would call about my order from [redacted] I just kept getting transferred I tried  two days then I Revdex.comed dell because they had no ideal about my order or my money like it never existednow [redacted] attempted to fix my order but her pricing is higher than my original pricing on these 3 laptops 
I got emails stating my bank card or credit card was declined and I know I  used a checkthen and emails saying I paided to low not enough  and on my 2nd laptop shipped they didn't give me a tracking number I had fedex call me on a fri I couldn't get my laptop until tues cuz dell didn't give me a tracking number I could have been there waiting fri for fedexlook I bought a 17in dell inspirion in 2010 I am a dell man but this experience was horrible I had to Revdex.com DELL TO FIND MY ORDER AND MY MONEY I DESERVE SOME KIND OF COMPUSATION LIKE A FREE TABLET OR SOMETHING I spent almost 3000$ AND GOT thug like mentality from dell I like samsunng and sony laptops but dell is my favorite what happened to you guys??? at dell??? I am demanding a nice tablet shipped free of charge and free as compusation

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding...

their concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] setup a system exchange for the customer but the customer returned it and decided to keep her original system.  The customer will work with tech support with a few random issues on her repaired original system.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

A Dell representative is continuing to work with [redacted] to achieve an amicable resolution for his concerns. Our representative may be contacted directly by e-mail at [redacted]

Today’s Date: 12/30/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states...

various technical concerns with their Dell unit. At this time the customer received their Dell exchange unit and has confirmed with the agent all is in order. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Complaint: [redacted]
I am rejecting this response because: The front bay of my computer has stop working since the new hard drive installation. 
Regards,
[redacted]

Dear Revdex.com,Dell representative [redacted] has followed up with the customer and authorized an external optical drive be sent.  Our records indicate the items have been delivered the representative has followed up to answer any additional questions.    We ask that she contact the representative at [redacted] for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. An exchange was dispatched to the customer and our records indicate the...

system has been delivered. The customer states the issue has been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr.[redacted] *.[redacted]. A Dell representative recently contacted Mr.[redacted] regarding his concerns. Our representative informed him that his request to opt-out of Dell promotions has...

been processed. Please note that it may take some time for changes to take effect. In the interim, he may continue to receive Dell marketing communications. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr.[redacted] has any further concerns regarding this case.      Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,Our records indicate the representative has attempted to follow up with the customer several times with no response.   The customer is already outside the return period and has been given every opportunity to make a decision.   We ask that the customer contact the representative at [redacted]@[redacted] for any further assistance she may need regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: she was absoultly no help, inregards to her statement that "customer that per the terms of Dell’s limited hardware warranty troubleshooting over the phone must be performed before any service can be issued", this was done twice by Dell so called customer support, she is just giving a run around and ignoring that this printer is under warranty and has to be fixed or replaced by Dell. after numerouse contacts with them i'm in a point that they at this point do or say anything to deny to repair the printer. Very poor quality service, horrible customer support, it seems they are third party support team from overseas that even their over internet phone lines are so bad that you cant hear the conversation, I'm not sure if Dell is aware of the problem, I asked them so many times to provide me an address to send the printer for repair and they ignore my request. We are also filing a complaint with the attorney general office for Warranty fraud.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Today’s Date: 11/07/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets...

any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc