Dell Inc

Today’s Date: 01/28/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states...

continued technical concerns. At this time the customer has advised the agent that Amazon replaced the units battery and no other concerns have been raised. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com should they have any other questions or concerns on the matter. .Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com, Thank you for the opportunity to address...

the correspondence submitted by Ms. [redacted].  A Dell representative recently contacted Ms. [redacted] regarding her concerns. Ms[redacted] is demanding reimbursement for the cost of the repairs, which she incurred locally by a 3rd party service. Our representative informed her of the terms and conditions of sale, which dictate that Dell will have no liability for loss or recovery of data, programs or loss of use of system(s). Dell’s written policies, including as part of the Limited Hardware Warranty also dictate that Dell is not responsible for such compensation. http://content.dell.com/us/en/home/d/solutions/retail-purchaser-e...⇄ request for reimbursement of third party repair cost was respectfully denied. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. F[redacted] has any further concerns regarding this case.    Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 11/17/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the agent has been unable to reach the customer. Dell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] should they still require assistance.
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc

Dear Revdex.com,Our records indicate that Dell representative Sampath has been in contact with the customer the representative has confirmed funds have been placed back on the gift card.   If the customer has any further questions the representative can be reached directly by emailing [redacted]@Dell.com. SincerelyExecutive Support TeamIncident [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Per the terms and conditions of the sale, our representative respectfully...

denied the customer’s request to provide the product at the promotional price. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative has made multiple contact attempts; however, the customer has not responded with the requested information. Our representative remains available and may...

be contacted directly via email at [redacted]@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience.  Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. After further review, our representative issued an onsite service for his Dell system and a...

product return for Bluetooth Mouse order# [redacted]. Please note that the onsite service was completed on April 15th, 2015 and as a goodwill gesture, he was provided a Dell Mouse. Our representative also verified that the credit has been posted to the original form of payment and followed-up to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:If Dell will check my record, on dec 22 14 you will see a message from me.  It clearly stated for *. [redacted] to condescending and rude behavior I never wanted to hear from him again via e-mail or phone.Since then he has called and e-mailed several times, this has been documented and sent to the Revdex.com.To resolve this matter, I would like to speak with Mr . [redacted] or someone whom acts in a professional manner in the U.S. andis familiar with resolving disputes in a civilized and professional manner. Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative contacted the customer regarding the issues described in her correspondence.  Our representative assisted the customer in resubmitting the opt-out form....

 Our representative may be contacted directly via email at [redacted]@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has processed a refund to the customer’s credit card that should appear on his next billing cycle.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted].  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Complaint: [redacted]
You can still go ahead and close the case because dell claims they can/will do nothing more, however the response from dell was ridiculous. They gave about a third of what the original offer they made me miss out on. I actually used to work at dell three years ago for nearly four years and I handled several complaints like this and what we did for the customers was get them decently close and usually beyond what they missed out on. Not a single method that im fairly sure is still available to them was used. However according to mr [redacted] policies have drastically changed and spent most of his time shifting blame around and suggesting I inquire with other departments. He did supposedly talk to other departments but never detailed or forwarded anything, so im pretty sure he just decided to "let me cool off" and make it look like he was doing something.Honestly I had already contacted my bank and filled out most of the paperwork to reverse the transaction that dell fraudulently convinced me to make on my credit account with them. But eventually I decided that it was not worth my time to sort out the issues that would cause and that besides assuaging my personal principles would do no good. So dell or at least this agent obviously doesn't care and while this was a small 1100-2000usd order , I have to replace infrastructure at three sites in two months and well im now taking bids elsewhere that I normally wouldn't. So Mr [redacted] you or your supervisor just caused dell to most likely miss out on a 60-90k order. If you don't believe me id be happy to fax over a copy of HP's current bid on the four servers, san, switches, ect. So this isn't a tatic to get anything more, I would have already mentioned it if it was.Again I guess not to much in the grand scheme of things for the dell who's revenue is in the billions but we do spend about 150k yearly on IT needs which isn't small. So ya I hope I hope the 600-700$ pricing difference was worth losing that. I know I didn't mention the business side of things and only hinted at it, but you know what, I shouldn't have to do that to get treated decently.Dell is sadly apparently not the company I once worked for those years ago.
Regards,
[redacted]

Dell representative, [redacted], is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission.  We remain available to assist and ask that the customer contact the representative at [redacted].

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative...

processed a product return. Our records show that the credit has been posted to the original form of payment. Our representative also followed-up with Mr. [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by e-mail at [redacted]@Dell.com, in case Mr. [redacted] has any further concerns regarding this case.  Sincerely,Executive Support TeamIncident ID: 30120846Dell Inc.

Today’s Date: 04/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. At this time the agent has...

been unable to reach the customer. Dell regrets any inconvenience caused and we ask the customer contact the representative at [redacted]@Dell.com should they stil require assistance.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, Rajesh has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  Rajesh has setup return to depot service to resolve the issues with the customer’s computer.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at:  [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:* See Dell's message if accuracy is in question from this rejection *"Our representative offered to assist the customer; however, the customer has declined to provide any tracking information or discuss the situation."   There was ZERO offer to assist, I was told by [redacted] to call FEDEX and give them my name and they would be able to give me the tracking #. FALSE FEDEX does not collect that information. I told rep [redacted] that it was a prepaid FEDEX label that I received from DELL in a plain business envelope - nothing else was included. That I had to buy a box and bubble wrap out of my own pocket because I ONLY received a return label. I believe rep [redacted] is completely out of order if he stated I did not "discuss the situation". I called and provided the tracking # TWICE on separate occasions in August 2014 - I was told there was nothing else I needed to do on my part. Four months later, Four months of hearing NOTHING from Dell - I discarded the Tracking #I also sent this to [redacted]@dell.com[redacted] Dell | Advanced Resolution GroupPhone +[redacted], Extn: [redacted]  - Told me that i'd have to find the return tracking number myself, after I called DELL twice prior to Septermber giving the reps the tracking # - Why is there no RECORD of these occasions ?- Why am I searching for a tracking# when it was on a DELL PREPAID SHIP LABEL? FedEx has advised me I needed a Tracking# for any kind of help - But [redacted] seems to believe they can look up the information with my NAME I am denied service on a item I still have a warranty on - because DELL cant find the tracking number so my account is suspended - Whatever that means.[redacted] is a smug person with a flippant attitude towards customer resolution. Perhaps get him some customer service skills and some less self importance. Because of [redacted] and all that he is LACKING - I Won't be dealing with Dell again if I can help it.  15+ Years of being a customer. Done----------------Revdex.com - You may close this complaint as NO RESOLUTION ?

Today’s Date: 11/12/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer...

states Dell canceled his order for a Television. The customer wishes the order reinstated. At this time the agent informed the customer that the price was an error and as a result the order was canceled and refunded. The agent offered the customer a $50 discount towards a new order which was rejected by the customer. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any other questions or concerns.
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc

Today’s Date: 12/19/2014Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted] & [redacted], to address the contents of their correspondence. At this time...

the agent has processed the customers refund and advised the customer of such. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com with any questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our records indicate no charges for additional warranty and our...

representative requested more information from the customer. Our representative remains available to assist the customer and may be contacted directly via email at [redacted]@Dell.com. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience.   Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Today’s Date: 10/22/2014
Dear Revdex.com,
Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. Dell regrets any...

inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] .
Sincerely,
Executive Support Team
Incident ID: [redacted]
Dell Inc