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DaBella

3495 NE Aloclek Dr, Hillsboro, Oregon, United States, 97124

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DaBella Reviews (%countItem)

I met with *** today to discuss residing my house. He was very thorough in sharing information about the company, showing me the product and then walking through the bid. I appreciate his willingness to get me the best deal he can, but I like to have at least three bids to make sure I’m making a good decision. The company is definitely a good company and has a good reputation. I will definitely use them if the other bids are even close or not as good of a product.

DaBella Response • Feb 21, 2019

We appreciate your time. Thank you for having us out and let us know if we can help!

and *** inspected the roof and attic space of our house and garage, and were very friendly and open about what repairs were needed and the options they could provide. They were also up front about pricing and financing options, and were very flexible with payment plans. Lots of good information and amazing customer service! Thanks guys!

DaBella Response • Feb 20, 2019

We're excited to get a great roof over your head. We look forward to working with you!

I wish I could leave zero stars.

About a year ago a sales rep was walking door to door in my neighborhood offering to set appointment for bids. I foolishly set an appointment, two men showed up at my house about a week later, they were extremely rude with their sales pitch and quoted me an astronomical amount for my roof--I obviously went with another company. Since then, I get daily calls from their company (sometimes more than once a day), I either ignore the call or answer it to tell them to stop calling me...I have repeatedly chosen the latter and still annoying phone calls.

DaBella Response • Feb 19, 2019

Hello ***,

I apologize for the frustration you are feeling towards our company. Thank you for letting us know that you no longer wish to be called. You have been added as of yesterday to our DNC (Do Not Call List).You will no longer be contacted by our company. Again, I am so sorry that our company made unwanted calls to you. Take Care -

Customer Response • Feb 19, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

came to our appointment on time, equipped with all information and materials he needed and one of the most positive and upbeat attitudes it’s been my pleasure to encounter. *** took all the time I needed to explain how a roof is installed, the various quality components used in his firm’s construction and patiently, how their products differ from the norm, and cheerfully and competently answered every question I had. After explaining all these things, he then willingly went into the various funding options, reviewed my individual situation and came up with a dynamite funding option for me. At no time did I feel pressured, talked down to or as if smoke was being blown in my direction. I only wish every company representative I have dealt with were as personable, competent and a downright pleasure to deal with. If *** sells anything else in his life, I hope it’s something I need and he comes to sell to me.

DaBella Response • Feb 18, 2019

We look forward to getting a great roof over your head. Thank you for the opportunity and the feedback!

Great job thanks to *** our rep and also the crew who built our great roof and our wrap-around bath. Increased value of our home with excellent results. We continue to share with our friends and family. Thanks again Dabella

DaBella Response • Feb 13, 2019

Congratulations on your new roof and bath! Thank you for the feedback and we wish you the best.

& *** were very polite and respectful. I am very excited to get my new bathtub. I dont think I would of been able to do this without DaBella. This company has been an absolute pleasure to work with!

DaBella Response • Feb 14, 2019

We're so appreciative that you took the time to review us. Thank you!

We have not yet had our roof put on as of yet, but wanted to take the opportunity to point out two individuals who I thought did a great job in setting it all up for us. They answered our questions and concerns. No hard sales pitch and really liked the feeling from both *** and ***. My wife and I were of course concerned about cost, as you know, complete roof jobs are enough to get your hair standing on end. But working with them, a way was found that works for us, so that our investment and home are protected.
It's not easy to trust someone with this, but thus far, we feel we are in good hands.
We are looking forward to doing a review after the work is completed.

DaBella Response • Feb 13, 2019

We can't wait to get this roof started for you. Thank you for the feedback and don't hesitate to contact us with any questions you have.

I SIGNED A CONTRACT, TO RE-ROOF MY HOUSE, 3 MONTHS DOWN THE ROAD. THE REP TALKED ME INTO FINANCING THE PROJECT, TO GET THE BEST DEAL. I GAVE HIM ALL OF MY FINANCIAL INFORMATION AND WAS ASSURED THAT MY CARD WOULD NOT BE CHARGED, UNTIL PRIOR TO BEGINNING THE WORK! AFTER RETHINKING THE DEAL, AND FURTHER RESEARCH, I FELT THAT $17000.00, TO RE-ROOF A 2100 SQ FOOT HOUSE, THAT WOULD TAKE $6000.00 IN MATERIALS AND 3 DAYS TO COMPLETE WAS NOT ACCEPTABLE! I CALLED THE REP, WITH NO RESPONSE AND THE COMPANY, TO CANCEL THE ORDER! THE COMPANY REP, TOLD ME THAT I HAD TO CALL THE REP! I E-MAILED THE REP, WITHIN 72 HOURS, TO CANCEL THE PROJECT! TODAY, WHILE CHECKING MY ACCOUNT INFORMATION, I LEARNED THAT THE COMPANY HAD CHARGED MY ACCOUNT THE $500.00 DOLLARS, TO FINANCE MY PROJECT! I RECEIVED NO MATERIALS OR SERVICES, EXCEPT THE FREE QUOTE! I CALLED MY BANK AND DISPUTED THE CHARGE AND STOPPED PAYMENT! I INFORMED MY BANK, THAT THERE MIGHT BE A CASE OF INTERSTATE BANK FRAUD, SINCE, THEY ARE IN OREGON AND I LIVE IN IDAHO! BUYER, BE AWARE!

DaBella Response • Feb 12, 2019

I apologize for the misunderstanding. We ran the card following our normal business practices after 72 hours of signing the contract. It appears you may have had difficulty reaching us prior to the card being run. We have ensured your $500 deposit was credited back to your account.

I had a very sweet gal by the name of *** stop by my house. She was inquiring about new windows. It struck my attention so she offered a free quote by Dabella. I said sure if the quote was free. She said absolutely. She scheduled for *** and *** to come do a quote. These two men are amazing! They helped me in every aspect I was wanting for windows. I gave them several questions and they answered them all. The best part of the company they represent are pricing, lifetime guarantee, custom made windows for what I desired, and overall they made us feel very comfortable knowing we had chose the right place. I give them a 5 out 5 rating because they are the best if you decide you need new windows. I also had to change a window at the last second and they were more than willing to work with us and do what we wanted. They are very customer oriented and will only do what you desire. They are the best! They are so nice and friendly. Please I recommend *** and *** from Dabella to do your next home window project for you. They are phenomenal! Please do your business with Dabella they will never let you down. Thank you so much Dabella! We are very excited to use your product and services to upgrade our home!. Thank you. Ask for *** and ***! *** was a very good sales rep too.????????. I will give more feedback too!.

DaBella Response • Feb 12, 2019

This warms our hearts to see. Thank you for the kind words and we can't wait to get started on these windows for you!

We had our windows replaced and they did a really great job. It took about half a day to replace 11 windows. Very professional, cleaned up after they were finished and the windows are awesome. I recommend them if you need windows or siding. They will be replacing our siding in March.

DaBella Response • Feb 07, 2019

Anything for a member of our DaBella family! Thank you for having us back out again and we hope to get this done quick so that you can get to enjoying your new siding too!

and *** did a great job explaining the roof system and I can’t wait for the new roof to be installed!

DaBella Response • Feb 07, 2019

Thank you so much for the kind words and we can't wait to get this roof started for you!

They did a great job but were in a hurry on their cleanup also just got my warranty registration and it stated they used 23 Squares and I was quoted 29 so where is the other 6 squares? And shouldn’t I get a refund for those squares? Also it stated they put on Timberline American Harvest when they actually put on Alaskan Sand.. is my warranty any good?

DaBella Response • Feb 11, 2019

We're glad you enjoy the roof! To clarify, Timberland American Harvest is the type of shingle and Alaskan Sand is the color you chose. This means the warranty still holds. The actual squares for your roof are 26.6 leaving 2.4 squares for waste. Thank you for the feedback, we will make that more clear in the future for customers.

DaBella Response • Feb 11, 2019

To be clear, waste is a normal part of the roofing process and all jobs include waste.

and *** were extremely helpful and knowledgeable about the roof we had installed. *** and his crew made the construction quick and easy. Only hiccup was with *** wanting payment 1 month earlier than signed contract date because the guys came and finished job earlier than expected..highly recommended this company.

DaBella Response • Feb 04, 2019

We're sorry about that misunderstanding and are glad that we could impress you in every other aspect of the job. Thanks again and enjoy your new roof!

Supposed to be only 60-90 minutes appointment but ended up being 5 hours, but *** was very patient and answered all the questions we had. He seemed well trained , he sure knows what he is talking about! He never rushed the procedures. We haven't gotten the installation yet but we are looking forward seeing our 50 years warranty new roof!
Only the reason I minused one star was because the guy who came to our front door first asked my email address to send me the company information , which I never received it yet and also *** gift card no matter what our decision is (even if we decided not to go with DaBella), which I am still waiting for. But other than that seems great company!

DaBella Response • Feb 01, 2019

Thank you for the review! Please don't worry about the *** card because it takes a bit to process the information internally and order them. As for the company information, we know that we give that in far greater detail during the estimate!
If you haven't gotten your *** card within a week, please let *** know so that we can track it down.
Thanks again!

DaBella is awesome! My roofing consultant *** was extremely helpful even though DaBella couldn’t repair my metal roof. Even after they realized that they couldn’t do my roof he stayed and answered my questions for an hour just to help me understand what was going on with my roof and what I should look out for. They may not do my roof but I will reach out to them about other projects I do in the future.

DaBella Response • Feb 01, 2019

We'll be ready to help when that day comes! Thank you for taking the time to write us a review.

from DaBella has been great to work with. He has been very responsive and the project is going as planned.

DaBella Response • Feb 04, 2019

Thank you for the kind words and we wish you the best!

Dabella Exteriors LLC, *** Rated: by ***
I was looking to find a reputable roofing company to replace my aging roof; when I received a call from ***. We talked and I decided to have him come out and take a look at my roof. Immediately, I noticed he was very easy to speak to. He first took a good look at my roof and actually saw a couple problems that I didn’t know about.
Several years ago; we had a terrible windy, rain storm that damaged many roofs in my area.
Unfortunately, the representative from my insurance company did not agree that my roof should be replaced. They did pay for water damage in my garage.
*** thoroughly inspected my roof and this is when he found the reason that the water ended up damaging my garage. The previous wild storm had actually tore off my steel patio planks. One flew over the house and ended up in my driveway. As it went over the house; damage was done by the heavy steel plank to the whirly bird. He explained this to
Me. The insurance representative should have inspected my roof closer and found this. So each time, we have had heavy rain and wind; more damage was done to my garage drywall ceiling. This past year, my drywall started breaking and just missed hitting my cars parked inside my garage.
*** explained in depth about how their company uses the best materials and guarantee all their work and materials. He really went out of his way to find a way for me to qualify for this premium roof from Dabella. He explained how the company started and that they really are proud to offer a high quality roof that will outlast many of their competitors. He explained in detail about how they use the best materials and workmanship.
In my case, I was not able to qualify to have this roof installed at this time. My financial status is stalled, due to some medical issues. Once I am able to work a full-time job; I plan to call *** and allow Dabella to install a new and secure roof that will last a very long time. Having a new strong roof will also help lower my utility costs.
I would recommend *** to come and review your roof and explain how this company does a thorough job and uses the best quality materials. I am sure you will be happy with your new roof from Dabella Exteriors; and more.
Ms.

DaBella Response • Feb 04, 2019

That's such an inspiring review! Thank you for the kind words and if we can help you out with anything else in the future, please let us know.

was great at presenting the siding and window products. We initially wanted to side one side of the house but after consulting with *** we decided to side half the house and replace also half the windows. We plan on doing the other half later on. *** has been very communicative throughout the process.

DaBella Response • Feb 04, 2019

We're so happy that we could help you out with your home. Thank you so much for choosing DaBella!

was a tremendous sales representative. He was very professional and informative. We had him out to do an inspection on our siding. He was very knowledgeable and I would highly recommend this company.

DaBella Response • Feb 04, 2019

That's so awesome, thank you for having us out to look at your home as well!

provided a great introduction to the window products DaBella uses. The products are awesome and *** made it easy to select the right products to fit my needs. I worked with *** to coordinate my new roof and it turned out great. I expect nothing less with the replacement windows I'll be getting.

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Address: 3495 NE Aloclek Dr, Hillsboro, Oregon, United States, 97124

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