DaBella

I purchased 6 windows from said company, they moved the brackets that hold the awning from the stud to a spot that was just siding. last week we has a major storm and it pulled the awning away from the house in 2 places out of the 4 that hold it. the awning had come apart to the point I had to remove a few slats that were just hanging and banging against the house. the awning is in complete disrepair and the sun is heating up the living room because I have no awning to block the sun.
.it took me a entire week to finally reach the person I needed to talk to.

The windows that were installed in January of 2019 were not installed correctly. They do not close completely and therefore they are not secure. My wife has been threatened by an individual and it is extremely important for me to get this matter resolved as soon as possible. We have a no-contact order against the individual that will be expiring soon.
I tried reaching out to the business directly and I have not heard back from them.

On May 28th 2019 I signed a Contract with DaBella in front of their Representative, which was completed following a home visit on the same day. A deposit for the amount of $3,900.00 was made on that day, being May 28th 2019.
On June 21st I received a text from a representative informing me that the project could not be undertaken as the windows as per the contract could not be obtained, even though I had been charged an additional fee for the specific windows required. Further communication eventuated between myself and members of the Phoenix Office of DaBella. The Manager assured me he was attempting resolution by looking at other companies to supply what was expected but all to no avail. With an apology for being unable to fulfill the contract, I was told that I would receive a refund, and the paperwork would commence to enable this. However, as of this date, being July 30th 2019 I have not received a refund or any further communication from DaBella.

After signing a contract with DaBella on April 27, 2019, we are still waiting for installation. We made a deposit of $2,650.00
as written into the contract. Now we just found out that the contractor assigned to us is on the cusp of severing ties with
DaBella due to ongoing issues of not being paid for work completed. With this kind of negative animosity between the two parties
we are done with DaBella. On my contractor's advice, we are firing DaBella. With my wife's recent diagnosis of
Secondary Progressive Multiple Sclerosis, we cannot afford this type of stress and ill will.

Called DaBella for an estimate on roof work and by the end of meeting I was upset and angry.
The sleazy, used car salesman analogy others have used for them is perfect.
Called for other estimates the same day, but they came out first which is likely since being a larger company they have reps answering the phone and salesmen ready to pounce.
Because it didn't even occur to me that I would be pressured to sign the day of estimate
(of course I'm getting multiple opinions and estimates - this is not an impulse buy or something I can drive home in today) I naively admitted that they were the first estimators to come out.
They must've taken this as a cue to quote a high estimate (more than twice others I've received).
The real issue became that they then knew they had to close before they left.
Looking back I wonder why I didn't kick them out earlier, but I had endured it so far to get an estimate so I let it play out.
There is a sales tactic "creating a stressful situation" and they employed this. I already had roof issues and now am dealing with contractors and different opinions. A high estimate creates financial stress. The appointment took 2 1/2 hours - was mentally drained by it. They sent 2 sale reps and this creates a sense of obligation/guilt at the time they have spent with you. Then extreme high pressure to close before they will leave, and even resorting to bullying at end by insulting my reasons for not signing right away.
They gave me monthly financed options of 8 or 12 years before giving estimate total. Salesman insistently kept saying "Is this OK". I told him repeatedly to give me estimate total before I would discuss anything about financing. They then wanted to know if this meant I was paying cash. Eventually salesman handwrote in estimate amount and the financed 8/12 amounts now with an actual interest rate. Again they started with the insistent "is this OK?" I told them repeatedly "I'm not deciding on or signing anything today". They then made a limited time offer on one color of shingle and even called office for approval just like car dealer. I was told particular shingle might be sold out by tomorrow. Other one told me as last ditch effort "What will it take for me to go to bat for you"? Would've been humorous if I wasn't upset.
Job listings on their website confirm salesmen and even call center employees are on commission.
As they surely know you will find little recourse for this kind of treatment other than writing reviews online. Trying to keep this short but there are other details I could add.

Got a great free estimate from ***!, with in a week a new roof!, with a lifetime guarantee!!, so far so good!!, and no more leaks!!, ALL smiles!!, good work people at Debella!!, THANK YOU ***!!

the contract signed in mid February of 2019 has not been completed as of June/28/2019. the job was a shower remodeling to include an acrylic shower wrap. new fixtures, and glass walls and door. the company contracted out all of the work to other companies. Although a mold problem did come up it was remediated in exactly 2 hours time. three months have been spent just waiting for the company to start, after many communications as to why. delay after delay insued. the contract stated that the work be done so that the shower be functional when completed. they demanded their money even though there are no shower doors. they say that because they outsource the doors that it is that companies and our responsibility to pay for them and their job is done. they say they have no further responsibility even though we have no working shower.

I’m writing this on behalf of my mother-in-law, ***, and the experience that she had with Dabella Exteriors. Her roof was done two years ago, but my wife and I bought over the house about a year ago and we are now realizing just how she was taken advantage of by this company. *** is a russian migrant woman, 68 years of age, and clearly had no understanding of the industry. The headache she had with this company and the sheer cost of it is absolutely shocking to say the least. What’s even more shocking is a Dabella salesman (sent by one of the experts) showed up at our door just recently trying to sell us a “new” roof because it looked like we needed one, and it should cost somewhere between 15,000-17,000 from what he could see. We told him that Dabella did this roof two years ago and he was surprised and thought it couldn’t be the same company. Yes, it was, and they charged her 37,500 for that sad looking roof! That conversation led us to contacting Dabella to see if any compensation can be made for the spotty work that they did. I had a few phone conversations about getting things fixed, but unfortunately, we have not heard back from them. Why did it take so long to get this addressed? Because *** didn't fully understand just how bad and overpriced the job actually was until others and Dabella themselves pointed it out. So, not only did she get bad customer care, but the job itself did not meet the standards of a quality roof. Dabella lacks customer service, integrity, and professionalism as a company. Here’s a run down of what happened in *** words…
I was quoted 37,500 for a beautiful new roof- Spoke to *** & ***. I was promised that if something wasn’t right that they would come and redo the roof with no questions asked, and that the roof would take only 4-5 days to complete.
Started off with a BAD crew. They worked only a few hours a day, spent much of the time sitting under the tree, smoking, relaxing, talking, laughing. They would come late and leave early (1 or 2’clock), wouldn’t show some days. They were loud when working and very rough. Roof dust was getting all over my house because of the unprofessional manner in which they were working. Honestly, they appeared like they were on drugs or doing pot. Roof took 3 1/2 weeks!!!
I Specifically asked and stressed to them about making sure the roof was complete in a timely manner due to rain concerns because my roof has no attic. They promised that it would be handled quickly and efficiently. Not only did they not do anything in a timely manner, the rains did come and my roof was not covered properly. I came home and it was raining in my house! It was a disaster!
While they were working on the roof, they broke the pipe to my furnace, broke all three skylights, and damaged the water heater. I called *** at least twice a day and the company itself, and I called *** (crew’s boss) for help in regards to all these matters. Nothing was getting done and when they did work they broke things or did them very sloppy. *** was irritated by the complaints and showed disregard to the issues. Skylights were fixed, but had to wait an extra week for the order to come in.
Once the roof was fixed, I had *** come and take a look at the job that was done. He could see clearly that it was not up to par. So he had another crew come in and fix the lower part of the roof where mistakes were made. This crew was much better and fixed the first crew’s mistakes. At the end of the day, the roof is just okay...obviously, since Dabella showed up again trying to sell us a new roof. As long as this roof continues to look the way it does, Dabella's name is on the line. Anyone one with some knowledge of construction and finds out the price immediately questions the reputation of the company. At least if the roof was beautiful we could come to terms with the price, but sadly, we can't.

Very knowledgeable. Answered my questions quickly and honestly. *** & *** were great to work with. Superior product. :)

I had to give a one star rating because zero isn't an option. If, after reading this review, you still choose to do business with these guys, well, that's on you. There are two things at the top of my list of qualities I'm looking for when doing business with someone. Honesty and communication. DaBella seems to possess neither. I took time off because we were scheduled to have our siding replaced on Monday. At 9:45 am, I called the office because the crew, who were supposed to start t 8-8:30 hadn't arrived. "Oh? Let me check on that and I'll get back to you." A few minutes later, I get a call from the contractor explaining that he got hung up on another job, but should be able to get to us on Wednesday, maybe Thursday. He thought we knew because he left a message to that effect with DaBella 's office on Friday. I certainly expressed my displeasure because when I'm spending sixteen grand, taking time off work, there's and expectation of communication. He later showed up at our home to? placate me? Nice guy, though. Professional. Apologetic. So on Wednesday, I call to confirm Thursdays start. Same lady. Same "Let me get back to you". Same call from contractor. Again, NOT a DaBella employee, but whatever, right? Well, the job ISN'T starting on Thursday, but can we park our old, red demo truck in front of your house and the guys will start tearing off the old siding Thursday evening or Friday. Maybe. And that's when I asked how they would re-attach the five awnings over our windows. Even though two salesmen and an estimator walked around the house, they all failed to mention that putting holes in the siding would VOID the sidings warranty. So I guess we have a decision to make. As far as the external conduit housing the wiring for the hot tub? It was suggested the I could hire an electrician to re-route the wiring. I left a message for a call back from the Meridian offices G.M, Brandon at 12:45 Wednesday. At 10:30am Thursday, I stopped by their office because of no callback from him. I advised the lady at the front desk that I wasn't happy with their company and wished to cancel the job.I was told I couldn't cancel. I insisted and asked to speak to the corporate office. l was given a slip of paper and called the corporate office in Oregon (They SAID it was corporate) and spoke with Tyma? The jist of that conversation? Sure, Mr. We can cancel that for you. But we're going to charge to 8 grand for that. Read your contract! So the bottom line is, DaBella can schedule you whenever they want, cancel the appointment without notification, get the contractor to call when it should be them and not provide critical information about voiding warranties, but the CUSTOMER is contractually bound.Today is Saturday. We'll see what happens Monday as I enter into a second week dealing with this company. In my 65 years, this is my worst customer experience ever.

On 5/18 *** and *** came to our home for a free quote. *** then pressed for a sale. I made it clear that the originally price quote as too high for me. I told *** “NO” several times. He and I continue back and forth over price. *** repeatedly spoke to the ‘boss’ on the phone supposedly discussing my lower offer versus the higher price *** proposed for the same work. Eventually *** and I agreed on a price and I signed a contract with Da Bella for 2 windows. I paid $390 for 25% and set a date in August to start construction on 8/10/19 for a total amount of 1,560.00.
ate Cancellation: I understand I have (3) business days to cancel this Agreement, as described on the bottom of the other side of this Agreement. I
understand that if I cancel this agreement after those three (3) days, Contractor does not have to allow that. I understand that if Contractor does let me
cancel, however, that I will have to pay the Contractor a minimum of 33% of the purchase price in order to cover the Contractor’s labor, administrative and
material costs.
ate Cancellation: I understand I have (3) business days to cancel this Agreement, as described on the bottom of the other side of this Agreement. I
understand that if I cancel this agreement after those three (3) days, Contractor does not have to allow that. I understand that if Contractor does let me
cancel, however, that I will have to pay the Contractor a minimum of 33% of the purchase price in order to cover the Contractor’s labor, administrative and
material costs.
ate Cancellation: I understand I have (3) business days to cancel this Agreement, as described on the bottom of the other side of this Agreement. I
understand that if I cancel this agreement after those three (3) days, Contractor does not have to allow that. I understand that if Contractor does let me
cancel, however, that I will have to pay the Contractor a minimum of 33% of the purchase price in order to cover the Contractor’s labor, administrative and
material costs.
Why was it cancelled? *** supposedly had authorization from their “boss” to agree to my price for the work. We signed the contract with De Bella in good faith after *** met our price TO EARN OUR BUSINEES. *** repeated this phrase during the presentation and negotiations. De Bella used up nearly an hour of our time with sales pitch and product demonstration including the high pressure to sign with De Bella. We have the check. But, we cannot get that time back. We now find out on 6/17 that De Bella actually can’t do the work for the price we signed for. Why was it cancelled? Why did the *** lead us to believe the contract was valid? When was our contract cancelled? Who cancelled the contract? Why was there no notice of cancellation? Only a check in the mail with no explanation was. Why did we have to call De Bella for an answer? We’re still waiting to hear from the decision maker who cancelled the contract. What happened to customer service? What happened to ‘Good Faith’? Why would I do business with De Bella? I am sorry De Bella can’t afford to do the work at the price *** agreed to. We were very up front with *** and *** form the start that our price was within my budget and could not afford anything more. *** could have said no and save us the time and aggravation. Instead, he pursued the deal at the price and never told us there was a problem at anytime. Why?

Amazing products with incredible warranties. Also, let me just add that they offering financing which made updating our biggest asset, feasible. We originally just had our slider and windows redone with double pane as double hung. We applied for the Avista Rebate and received money back since the U Factor was more energy efficient. Can I point out that it has literally cut my electricity bill in HALF?! I like the feature where they pop out so I don’t have to get a ladder to clean them. I can do it from inside my home. The pop out locks are nice when we want our windows cracked at night so we don’t have to worry about someone trying to break in. The warranty, which covers anything our home insurance won’t, was a huge selling point because it is a double lifetime warranty which means we can transfer for it to the next home owner.
We liked their product so much that we had *** come out and sell us some covered gutters and *** siding which also comes with a warranty. It is reassuring knowing that the installers have to be factory trained by the manufacturer so we done it is being done properly. The business has been around for many years which gave me confidence in their product. Next, a roof! Maybe one day, they will do fencing ;)

I would leave a 0 star rating if I could, a minus star would be more accurate..
While the sales pitch was very impressive when it came time to do the work they tried to change the terms of the contract. The contract I signed included a 50 year non prorated golden pledge warranty. right before they were to do the install I was told that not only were they not going to install the roof venting but they would only be able to provide the 25 year systems plus limited warranty. I tried to work with them to find a reasonable solution but my calls were dodged, not returned in a timely fashion, and when I finally got ahold of someone I got more song and dance.
After several weeks I asked that the contract be terminated because not only had they not provided the agreed upon addendum regarding my roof top antennas, they could not provide the warranty that was specified in the contract.
I was told that they would review the refund request during the following week. I provided two weeks for them to get back to me and still nothing. I reached out again and get no response.
They talk a nice talk but do not follow up and dodge the issues. they have been holding my $12,000 deposit for over 6 weeks at this point.

Sales Rep. Joshua S came today to our home to give us a bid on a new shower install. He did a great job doing his presentation and answered all our questions. He was very patient and took his shoes off when he entered our home which shocked me. He was respectful, polite and friendly. I hope the install goes just as great.

Worst sales experience my wife and I have ever had. Going to a sleazy used car dealership would have been more pleasant. None of our questions were answered, all we got was sales talking points and the information we requested was avoided. From the start of the process all the sales person was interested in is how much of a monthly payment we could afford, before he had even priced out the job. His cell phone did not work at our location so he asked for our wifi password saying he couldn't make the contacts he need to correctly do the bid if I didn't give it to him. I gave it to him and when he left we were so uncomfortable with him having it we change the password. We have a 1300 sq ft house and to re-roof it and re-side 1/3 of the house they wanted $45,000, but not to worry we could make payments, after we had already told him we were not going to finance this work several times. I could go on and on, but I hope you get the message, it is my opinion you stay completely away from this company, Dabella. The only reason this guy gets 1 star is because I could not post this review without it!

Debella Exteriors LLC has contacted me via phone calls, voice mails and text messages incessantly for the last 4 days claiming I made a request for a windows estimate on a home in Vancouver, WA. Not only did I not make the request, I have not lived in Vancouver, WA since 2010. I don't even know how they got my cell phone number, though I suspect it may have something to do with the mass hacking of school systems that happened in Clark County WA. They call multiple times a day, spam my voicemail and text messages, for a service I did not request.

When initially meeting they insisted they would work with our insurance to make sure our insurance would cover most of the cost. Once the work was done and the insurance wanted an itemized lists of materials and expenses dabella refused to give it. They will tell you they don't give out prices they spend on materials and labor, just block prices. So how exactly are you coming up with this number without knowing how much your materials and labor will be? Uh huh... They also don't do it themselves. The people they hired only sent TWO people to do an entire house and garage, who I'm fairly certain were illegal because they refused to talk to the cops after their truck was stolen in front of my house. They outsource the work so you're better off going directly to a roofing company and saving some money too. Now we're out 20k we couldn't afford. We got a whole $300 from our insurance because dabella is shady and makes promises they can't keep.

A door to door salesman came offering free roofing inspections to see what condition our roof was in. He came at us with a $22,000 bid for a single story, gable roof of 2000sqft. We declined his offer, and contacted our insurance company because the damage was extensive. The insurance adjuster came out and performed an inspection. The adjuster informed us that the person on the roof was up there lifting up and ripping off our shingles down one side of the roof. The adjuster now wants to launch an investigation into this salesman and the company.

I signed a contract with DeBella to replace my roof and do gutters. In the contract, it allowed for 3 business days to cancel by signing the cancellation page and mailing it in or delivering it to the address in the contract. I went to *** and and spent $28.74 to send the contract to them so that it would make it there in time only to be called the next at night by *** who informed me that they are no longer at that address, they had moved! I don't know why you would have a contract that doesn't even have your correct address on it and then to cancel you have to send a cancelation page to an incorrect address. It cost me $57.48 to *** it down there and then to get it back. I paid $26 to fax a copy down which they receievd and they did cancel the job but their faulty practice of keeping an incorrect address on their contract not only seems dishonest but it cost me money. I would never use this company and I would tell people not to use them as well. Not to mention when I spoke to the Customer Supervisor she was condesending and before she let me finish telling her why I felt that they were at fault she defensivley told me why she wasn't going to refund my money.

We had DaBella Sales Representative *** visit us yesterday and he had a very pleasant, clear and well done presentation. He listened well to our questions and concerns. If the project new roof will be like his presentation then there will be another happy customer with a new DaBella roof.