DaBella

Debella Exteriors LLC is claiming I made an online request for an estimate. Not only did I not make the request, I don't even live close to their coverage area. I'm not the National do no call list. I don't even know how they got my cell phone number. They call multiple times a day, for a service I did not request.

I feel this company applied unprofessional sales techniques in quoting a roof for my elderly mother. They came out and gave her a bid to replace the shingles on her house. While the 2 young men were pleasant in manner, they were not in the way they quoted and pressured her. The quote was over $34,000. Part of the quote was $5,000+ to remove 3 layers of shingles. Mom had already inspected her roof and attic and was pretty sure there were only 2 layers of shingles but they convinced her she was wrong. They told her that if she signed a contract within the next 24 hrs they would give her a small discount. They tried hard to get her to sign while they were there, stressing the discount, the busy schedule of roofers in the valley, and her risks of waiting. Mom said she would get back with them and then called two other companies to see what they would charge. The highest bid for 3 levels of shingles was $20,000. She had 2 other companies come out to do in person bids. She found out that she only had 2 layers of shingles and the final cost was $13,000. I feel that DaBella saw an older woman (mom is 80) and thought she was an easy target for overcharging if they did it politely. This makes me irate that they would so grossly misquote and misrepresent the job. Thankfully their quote was way out of her price range so she wasn't tempted to bite. But their tactics really left her stressed and worried financially.

I bought rain gutters from DaBella. The installation was within 3 weeks and the installers were VERY respectful and polite. They cleaned up well and it went seamlessly.

Zane and Aaron were very good at explaining assets of windows and explaining differences. Very patient and efficient. Good job.

When the job was completed nobody told us that the job was done. They left many of their supplies on our driveway. Our driveway was cracked from the heavy trash bin they put on it. There were nails in the driveway. The contractor we complained to said he would turn our driveway into his insurance company. We never got a call from him. The company called us and we voiced our concerns about some of the things. They said they would get back to us and never did. Seems like a great product but after the job is done and they get paid they don’t seem to care. Very poor communication.

Poorly installed roof and took two months after to finally get gutters on after multiple attempts to contact them and resolve the situation.... poor communication if any at all. Do not back their installation....I have been in tears so many times trying to get my home put back together and they have given me nothing but trouble

This company calls me numerous times a day. I have asked them by submitting two online requests to their business to stop calling my number, that however has only increased the calls.

March 23 2018 signed a contract for tub/shower install, construction start estimate 5/18-6/13. 6/6 called to check status, another 4 weeks. 7/23 received call that project start date is 8/6. On 8/6 tub/shower installed, but missing corner shower piece and need to complete wallboard for ceiling light. Installer would be back 8/8. Didn't hear from them again. 8/7 quality control wanted comment for install, let them know about corner piece and hole in ceiling. 8/23 project survey called, sent pictures of unfinished project. 9/3 *** ordering corner piece and try to have someone here by the end of next week. 9/18 Left message for ***, no response. 9/26 called to check status, *** said part hadn't been ordered, another 3 weeks out. 9/28 ***, the general manager, called and said "will not leave us high and dry". 10/15, 10/16, 10/17 left messages. 10/24 *** called letting us know part was in but not install schedule. 11/7 called ***, I want it done by Thanksgiving or ship me the part and I'll do it myself, his response "you are my top priority". 11/8 called ***, he informed me *** has the part and will contact you for the install. As of now I have not heard a peep and I have an open ceiling which is considered a shock and electrical hazard. I will never work with this company again or recommend anyone doing business with them. We signed the contract 8 months ago, install was started 5 months later, it’s now over 3 months later and the job is still not complete. I feel we have been very patient with this company and hope they do the right thing as they do pride themselves on customer service. I have company arriving from out of town and how embarrassing to show off my new shower with a sharp corner and an open unfinished ceiling with exposed wiring.

2 years ago we had Dabella contract for window replacements. I've contacted this company several times with various complaints on install (we also had them install our roof and gutters which had install and leakage issues what were never resolved) it takes them so long to address and contact back that in their "1 year warranty" time frame is expired before getting any attempt to resolution. Their customer service has so much back and forth that the complaint gets passed along or lost in the shuffle. I have sent many letters to this company as well. On this recent complaint with window install this was passed along to alside (which I filed a complaint against as well) alside says the install issue with the windows (which has lead to additional home structural repair due to dry rot) that was not addressed in thg e original install. This existing unaddressed dry rot lead to my walls in my home getting soft which I had to contract another company to replace my exterior walls and properly install the windows that Dabella/ Alside installed improperly. How is a consumer to know the professionals they paid were neglegant in their original install. The dry rot was not originally addressed in the original install (which was contracted that it would be) and the overall improper install lead to additional damages to my home resulting in about $6000 worth or work. We have 5 other windows and a patio door that I feel were not properly installed but dabella said everything was installed right (which from my current work replacement I see these 3 windows were not)

I had a new roof put on in early spring of 2016 from contractors of DaBella’s choosing. It was installed without proper ventilation which resulted in a serious mold issue in my attic and inside my home over time as I was unaware. These contractors are no longer an existing business..so I’m not sure how to hold them accountable? Anyhow, I first called in September of 2017 and it took several phone calls to get someone to call me back and several months to get someone out here to look at it. Their agent, ***, said he was concerned about our health once he looked upstairs. He promised a cleanup crew would be sent over. DaBella had another outside team come out to fix the problem by spraying it and spraying something to inhibit the mold growth. In March of 2018, I had a mold specialist come to double check the work of DaBella’s chosen team. He provided an analyses and photos that prove the job of cleaning was far from sufficient. I have since been in contact with DaBella several times regarding this issue and received one phone call back with a voicemail in May. After returning the call, I was told that I would hear back in a few days to set up an appointment. I never heard back so I called them on 10/29/18 and was informed that the warranty was up on DaBella’s obligation, that the ones who put on the roof no longer exist to contact, but they’d try to help. Once again, no contact until a few days ago after my partner left them a bad review.
Since then, I’ve been told via email that they’ve been calling me, yet..no record of ANY missed call and no messages left for me.

We had a new roof installed starting August and finished in September. In October the roof leaked with the first rain storm . Upon numerous calls and promises to rectify this problem. Nothing has happened. And rain and snow is in the near future. I am afraid that my house will be destroyed, damage has already been done.

We hired DaBella to do an entire exterior renovation project on our 1926 house. We wanted all new siding, all new windows, fascia, soffits, and gutters. We wanted to switch out a few windows for a bay window and do a few small build-ups, but otherwise the project was not supposed to be overly complicated. We were not moving walls or overwhelmingly changing the structure of the house. The initial house call lasted almost seven hours on February 19, 2018. Due to several major complications, incorrect orders, and numerous overlooked details, installation did not actually happen until late July. At one point in the process, we were ready to cancel the entire contract with DaBella: many of the items we had been sold in the original contract were out of the scope of what their installer would do and several of the actual windows we were sold did not actually exist. We did not realize at the time that DaBella is simply a sales organization: our sales representative did not have any actual construction experience or knowledge, and gave us widely inaccurate information and quotes for outside construction work to be done in addition with window install. We were increasingly alarmed when DaBella kept coming back to us and altering the proposed plan to the point where it was not a recognizable form of the original contract. However, the sales representative pulled in a general contractor that was able to work with the installers and provide us with the build-ups, framing and general construction work that we had initially hired DaBella to do. To be fair to DaBella, they introduced us to a fantastic exterior contractor, and the parts of the project that he handled could not have gone more smoothly and we could not have been happier with the end result of his specific portions. DaBella did reimburse us for the cost of his work (albeit several weeks past what was originally promised to us in writing) as they had initially included said work in our contract with them. The actual install was pushed back several days, causing major issues with scheduling, the siding installer smoked while he worked on our property and left cigarette butts all over the yard, the window crew tore screens as they installed and left foam insulation all over the insides of the windows, not bothering to scrape them clean nicely. Five of the windows that were installed were double pane, when we had purchased triple pane windows. One window was measured incorrectly and was the wrong size by twelve inches. The siding installer did considerable damage to the roof while working on the second story of the house: the roofing contractor that was sent to fix the damage was only supposed to be at our home for an hour or so, and ended up having to replace so much of the roof that it took him the better part of a day. Many of the projects that were supposed to be done during the install were not actually communicated to the install team, and so we had to continually ask the installer ourselves to do small items (wrapping window boxes, trimming fascia, etc.) We questioned the actual usefulness of DaBella’s process, as it seemed increasingly obvious that any deviations to an installation plan that were promised to us as part of the contract were actually in no way communicated to the installers. This was especially difficult as not all of the installers spoke English to a level of fluency that was needed for this. Again, we had to manage the entire process ourselves, down to literally calling people on cell phones to translate. One of the most frustrating issues was the gutter install. We had an issue with a back screen door scraping against the previous gutters, and I was assured by two DaBella employees and a representative from their installer that this would be a simple issue to fix: they would just raise the clearance level of the fascia and it would solve the problem. Despite the fact that I raised this issue multiple times, the fascia was measured and the gutters ordered, nobody thought to subtract the difference in the current fascia and the predicted future fascia length to be sure the raised fascia level wouldn’t provide less clearance than the gutters themselves. In fact, while the installer did trim the fascia and the length of the trimmed fascia was adequate, the actual gutters were too long and the door scraped them continually. After weeks of complaints about this, DaBella finally sent out the install team to re-install new gutters that were smaller and would fit with the clearance issues. While this was an acceptable solution, we were rather frustrated that now the fascia had multiple punch points in it from the highly preventable install of the wrong size of gutters in the first place, and that it took us considerable effort and communication with DaBella to get them to remedy the situation in an appropriate manner. We did choose to utilize the financing that DaBella offers so we could continue with smaller house projects in addition to doing this one large project for the year. The sales representative tallied everything correctly in the original forms that we signed, but somehow the actual paperwork between DaBella and the bank was miscalculated and the actual loan amount was off by several hundred dollars. After much backtracking, it turned out to be a simple addition error caused by oversight of the sales representative. It took us several rounds of paperwork to remedy, and to be honest, it would have been much simpler to secure our own financing and go with a company that didn’t offer this option. On August 16, 2018, we signed an addendum with DaBella, giving them exactly 60 days to complete the punch list of items that were done incorrectly during the install. It is now October 19, 2018, and the 60 day window is expired. We still have unresolved punch list items.
I do want to add that it was not as if upper management was not aware of these issues.
We had multiple phone calls, email and even in-person meetings with the General Manager of DaBella-*** in August, and in an August 23 phone call with him, he assured me that all the punch list items would be complete by October 15. And yet the punch list was not resolved by then.
In short, I do not recommend ever working with this company.

We contracted our roofing project with DaBella in the spring of 2017. We had a new roof put on, including gutters. We specifically ordered new gutters so that our gutters will be fixed because one corner of our house needs a new downspout. (Water remains in the gutter and then drips over the end of the gutter down the post, ruining the wood). We were told that the gutters would be fixed. Well, they weren't, and I called last October requesting the repair again. We got nowhere, and someone was supposed to call us back. I've since called 10 more times including calling *** who installed them. We have gotten nothing but a run around with this, and it's rather frustrating. When we placed the order, the salesman was extremely thorough and detailed, so we thought everything would be taken care of. Plus, the entire project was like 25,000. Super frustrating.

I contracted DaBella to fabricate and install a shower at my condo in Beaverton, OR 97003. I was flexible with the installation date and expected it to be installed sometime between 9/15/18 and 10/15/18. I received a call from *** and he came out to do a special measurement of the drain location on 8/16/18. The shower pan needed to be custom made because the drain is in a non-standard place. The condo is on a slab and the HOA prohibits moving the drain/cutting into the slab.
After that, I did not receive another phone call from DaBella. I called the sales guy (***) on 9/19/18, he said he'd look into it and call me the next day - he never called back. I called the main number on 10/2/18 and spoke with *** who told me the product was in, but it needed to be inspected before it could be installed. I awaited a call, none came.
I called on 10/10/18 (10:03am) and asked to speak with a Manager and was connected to ***, Regional Manager. He said he would look into it and call me back - he never did, he had *** call me back. *** said he was the Project Coordinator, but that he was just assigned to the project and didn't have any background on the installation. I called Mr. back on 10/10/18 and left a voice mail. *** called with a little more info. I called Mr. on 10/12/18 and left a voicemail and told him I suspected the custom shower plan was not available and asked what my options are now. I have not received a call back. I just want my deposit money back. I cannot work with contractors who do not communicate. This contract needs to be cancelled immediately and my deposit needs to be returned to me.

Recently we had someone from DaBella come and give us a bid to replace our roof. First the person that came out didn't even have a ladder, so they asked if I had one so they could examine the roof. They then proceeded to give us a quote of $42,000 for a roof replacement, for a job of 33 squares. I made it clear that they were the first company to bid, and that we would be getting other bids. The person said it looked like we had more than one layer of shingles on our roof, which was not true, since my wife built the house, and it was the original roof. The person then said that roofers quit roofing at the end of October, obviously in an effort to try and influence us to make a decision. The second bid came in at less that half of DaBella's bid, for the exact same roofing and underlayment. The second company that came out clearly had a ladder, and got up on the roof, since we had a loose shingle that was on the roof, but was now on our front porch with their business card under it. I would never hire DaBella to do any work, because clearly they are unethical in their business dealings.

My wife would be saying a lot more than I would be here. She was the one that dealt the most with DeBella but I can comment on what she said.

- 1st issue that we had a problem with was that the lead time to get the shower installed was a lot longer than we had expected. We were told that the shower would be available and installed in late June. We signed paperwork back in March/Apr time frame. Not only was the shower not ready in June but it was not even ready/installed until SEPTEMBER! That's over 2-3 months LATER than quoted.
- 2nd issue was that my wife had to call over and over and over to get anyone from the office to call back. When she was able to talk to someone, she got the runaround and never got her question/concerns answered.
- 3rd issue was that the salesperson made it sound like the new shower would have more room than the shower that was being replaced. From all indications, this is not the case. It seems to be the same size. In fact we the issue now we are running into is that the new shower requires a shower curtain (Old shower had a door) that likes to swing in. There is a very little lip on the floor of the new shower that is supposed to stop the water from going outside of the shower floor (which is not really working). We are still getting water on the outside of our shower (the main reason for replacing the old shower).
- The 4th issue was that the seat that we purchased to be installed would have made the shower, even MORE smaller than we wanted so we opted to not install it and get the refund for the purchase. To this day, my wife has been unable to get hold of anyone in the office to get the refund for the seat, yet DeBella didn't skip a beat in sending the 1st bill of the completion of the project.
- 5th issue the customer services (besides the contractor) was horrible. A number of voicemails to the office went unanswered. Refund for the returned part has not been paid back yet.

On 10/3/18 a solicitor came to our door to sell DaBella products / services and left a flyer on our door. My husband who was busy working outside was able to speak with the gentleman as he was walking away, talked for a little bit and told him we are not interested. The gentleman left without incident which was great. About 15 minutes later another male with the same soliciting company walked up to our front door SPIT on our step, turns around and walks away. Obviously what this male did not realize is that we have cameras and have him on video spitting on our steps. What kind of company hires these kind of disrespectful people. My husband was polite to them and they in return disrespect us. I am absolutely disgusted.

We hired DaBella to replace a roof on our home that was in very bad condition. We were already involved in a lawsuit over the roof with our home's previous owners and told DaBella representatives we would need a report from them detailing the condition of the roof at the time of replacement. At all points throughout the sales process we were told this would not be an issue. The salesmen told us, the crew that did the actual replacement told us, and the General Manager that collected payment told us. I made it very clear I was not comfortable paying them when they had not yet completed their part of the bargain, but *** reassured us the report was in the works. After almost two months of jerking us around, he called today to say they would not provide a report. At this point, the evidence of our previous roof's condition is completely destroyed (by DaBella) harming our legal claims and breaching our agreement with them.

March 16th 2018, myself and my partner completed paperwork to do all *** windows, siding, front door and french back door replacement on our home. Per the contract our completion date should have been 5/5/2018. It is now 9/24/2018 and we are still not done and we honestly don't see the end in sight though we know we are close. During this time we have had 4 different project mangers,, changes in sub-contractors and every time this has changed we have not been notified.
The Last week of May *** (siding sub-contractor at the time) without scheduling came out to our home and pulled off all the siding. The 2nd week of June we Reached out to DaBella to figure out when our siding was going to be installed, no response. The last week of June I was finally contacted by *** who at the time was one of the project managers. At this time I was notified that NONE of our windows or doors had been ordered and we were looking at another 6-8 week delay in our project because the materials hadn't been ordered initially after the final measurements. At this time we were also notified that Alside would be the sub-contractor for the whole project as they had had issues with the other company.
We have a 2 year old child and not only did we go through the 3 hottest months in Idaho with out siding but our home is an older home and does not have central heating and air. So our Window units were going 24/7 and finally both quit working this last week and thankfully its now the end of September and colder months ahead.
Instead of this being a home refresh this experience has been absolutely horrendous. Here we are last week of September and I have only been contacted by DaBella now because our financing is expiring. We have not received a refund for $1,910 that was added to our loan for lead paint testing and when I asked about a $90 discrepancy in our #'s I was ignored. When I asked about a discount due to the longevity and experience we've had I was brushed off.

I signed a contract with Da Bella on June 18th, 2018 with installation date of August 21st, 2018. When I had not heard from DaBella by August 20th I contacted them and was informed that they could not come out to install and weren’t quite sure when they could. I was told they would get back to me in two weeks. It is now September 5th. I called yesterday and DaBella could not give me a definite installation date so I cancelled my order and requested a refund. DaBella representative told me someone would call me that day or the next to get my refund back to me.
Well.... I have not heard from them and, yes, I have called them again and left my pertinent information on their answering service. I again requested someone call me and that I just want a refund. The lack of communication this company with its customers is unacceptable.