DaBella

We Hired DaBella in Meridian Idaho to replace our roof and gutters, the roof was started on June 11, 2018 today is August 29,2018 its still not done. We had several problems, some of the vent caps were the wrong kind and size, I had to ask why they were installed, Some of the drip edge was not installed correctly, A vent pipe was broken and not repaired, Roof Vents were not installed, trash was not picked up from neighbors lawn or from my house. The contractor said they were doing a detailed cleanup when they were finished, I arrived home after the text to find whole bundles of shingles, ridge caps, ridge vents, drip edges and metal valley sections propped up against my fence. The contractor wanted me to sign the paper work when he was supposedly done but I didn't not knowing if everything was complete. We still do not have the gutters installed yet. The salesman was going to get us money back for all the troubles that we have had, we haven't heard anything about that yet. If DaBella wanted a house where everything has gone wrong it been ours. I would not hire them again.

Through either incompetence or dishonesty, DaBella's sales staff neglected to include over $6,000 of necessary work in their estimate. In the sales pitch we were told we would have to pay for any additional plywood sheets that needed to be replaced, but after an inspection of our roof including looking at the underside from the attic, the sales people did not mention any possibility that the entire roof might need to be re-sheeted. The sales people also assured us that DaBella is not the kind of company that quotes a price, tears off your roof, and then jacks the price up. The roofers came out and tore off the roof and then told us the whole roof needed re-sheeting and it would cost an additional $6,357 dollars (increasing the price of the project by 30%). Either the salespeople were incompetent in not realizing the possibility of needing an entire re-sheeting, or they were dishonest in not informing us the price could go up $6,000 until after the roof was already off. If this was an honest mistake, it was their mistake, and we should not have to pay for it.

The sales reps for Dabella were all very friendly and not pushy

CONTRACTED THIS COMPANY ON 4/13/2018' , INSTALL NEW SHOWER , $8,100.00. MADE $500.00 DEPOSIT , TOLD WOULD BE APPROX. [1] MO. . WAITED , CALLED , TOLD RUNNING BEHIND , SAID OK. WAITED SOME MORE , CALLED , SAME STORY , RUNNING BEHIND , SAID OK. I DECIDE TO EMAIL MAIN OFFICE INSTEAD OF CALLING , EMAIL SITE NO GOOD !! I CALLED 800' # , LEFT MESSAGE ON WHAT WAS GOING ON ETC. , GOT CALL FROM MAN SAYING HE WAS INSTALLER , AGAIN , RUNNING BEHIND ETC. , SHOULD BE SOON , SAID OK !! GOT CALL WEEK OR SO AGO , GOT US SET FOR WED. 7/11/2018' FOR INSTALLATION , GREAT !!!! GOT UP EARLY , MADE SURE PATH ALL CLEAR FOR WORKER'S , WAITED & WAITED , NO SHOW !! I CALL 800'# , WHAT'S GOING ON , GET MANAGER , SAY'S " WE DON'T SHOW ANYTHING FOR INSTALL ?!??! I WAS VERY MAD , HUNG UP !!!! NOW MY WIFE HAS BEEN SICK , IN & OUT HOSPITAL & I HAD RE-SCHEDULED DR'S APPT'S SO WE WOULD BE HOME TODAY FOR THIS INSTALL !! WE HAVE CALLER I.D. , ANSWERING MACHINE FOR HOME & CELL'S , NO CALL'S , NOTHING !!!!!!!!! I WISHED I WOULD OF NEVER SIGNED WITH THIS COMPANY , PATHETIC !!!!!!

We hired Dabella Exteriors to put our new roof. Even before I had a bad experienced from them when their sales person knocking on the door even our house said no soliciting and because my husband is the one in the house he opened the door and made an appointment from them because we need a new roof. We let them to discuss their products for almost 3 hours and the sales person was good but don't accept any no for and for an answers. So instead we said yes even their prices was so high the cost of our roof and the gutters was in $15k. We thought their service was good because we paid a lot from them because we don't like any frustrations. First they always gave a wrong information, the company is very unorganize. They left their stuff in front of our house and dump truck for almost 10days after they worked on our roof though this one was resolved because we called the *** disposal. Our second concern was the missing flashing and their trash on our patio roof. The project manager said take a picture and send to them but they don't give any action instead she said in the future the rain will washed them off. How come the rain will washed of the shingles and big nails. Its been a month the flashing was not installed yet. Third the warranty, we didn't receive any warranty from gaf,which is on their brochure the contractors will register our warranty. We are not sure what is going on because 4 weeks ago we kept calling them they dont answers the phone even we left a message. I reviewed in *** maps and the manager respond said he will let one of their people to call us and resolve the problem but it's been more than a month we don't hear from them. The project manager Jodi is very unprofessional because she is mad at me for writing a reviews and she wants me to delete my reviews.I gave her a chance so I deleted, then after that she never talked to us. We felt after we gave our money they dont care us anymore as their customer who trusted them.

We had *** redo our windows in out home, we have been waiting for two months for a broken window pane to be replaced.
Also they did not install them as promised by our salesman and out patio door id not what we ordered, it is a smaller size than'
the original door. I am very dissatisfied with the company and would not recommend them to anyone.

I WAS RECENTLY QUOTED FOR WORK ON (2) BATHROOMS IN MY HOME BY ***. THE SALES REP WAS WELL SPOKEN AND EVEN WITH HIS LIMITED TIME WITH THE COMPANY HE WAS VERY KNOWLEDGEABLE. I AM LOOKING AT A JOB (6) MONTHS FROM NOW AND IF THE SERVICE IS ANYTHING LIKE THE SALES STAFF, I WOULDN'T GO ANYWHERE ELSE.

Zane and Jordan have been so great through the process. They worked with me on a limited income and found something that fit in my budget. The finished all of the Siding/Facia/soffit/Proch Ceiling. During the process we found out that the Garage shed needed to be to torn down and Zane/Jordan/Jesse came by on a Sunday for 5 hours and helped dispose of all the things in the shed so the house could be prepared for siding. They have been in constant communication with me and I love the house and am so excited that I have a company who cares more about the customer than the bottom line. I would recommend them to everyone!

My mother and I purchased windows and sliding doors. They were installed in January of 2018. The sliding doors had issue's the minute they were put in the house. It took a month before anyone responded to my phone calls about fixing the doors. They sent out a representative who told us we needed new doors. When the installers came back a month later we were told oh no there were replacement parts that needed to be ordered. So I scheduled again. I am 3 hours into waiting and have called the office to find out where the installers are and no one is returning my calls again. I wouldn't recommend this company to anyone and am glad I didn't when they asked the first time. Once they get your money, which they make you finance with a bank, your history and they don't care if there product is right or not. Do not use this company!!!

Recently, I had the opportunity to meet one of DaBella sales representatives, *** who was working in the Ridgefield area. My wife committed to a free estimate unbeknownst to me but we proceeded with limited time. Unfortunately we were not able to complete the estimate so we agreed to reschedule. At the second meeting, he brought ***. The two of them were very professional, courteous, and most importantly were not overbearing in sales. They laid out all the options including redoing a bath which I didn’t realize the company offered until they both explained the nature of the company. It seems that Da Bella provides services beyond roofing. I appreciate their friendliness and professionalism and am still considering their proposal.

daBella employees, *** and ***, have been very thorough and helpful working with us.
They spent many hours with us, aiding us in decisions that are so important to us. We appreciated their expertise, patience, and professionalism.

Sometime in late Sept 2017 two nice young men contacted me at my home promoting DaBella & I accepted to be contacted for a roof estimate. I received a phone call the next day to schedule for an inspection and estimate. A few days later a very nice young man came, did the inspection, gave me an estimate, arranged financing, typed it up on his notebook, said he would email me a copy (never happened). About a week later '***' from *** of Salem, Oregon, contacted me to check out my roof to make sure he knew what was to be done and items needed, where supplies could be placed, removing old shingles, tree branches, brush, grape vines, etc. Told me they would arrive 2nd week in Nov to remove old roof and put on my DaBella roof. In the meantime, I removed all the limbs, brush, grapevines so it would be all ready when they came. They never came. *** left no contact info. I called the number and cell # on DaBella business card left with me. Nobody called back with the exception of a man demanding how I got his number. He knew the man who left the card, but said that was not the DaBella rep's cell number, but his, but he would pass along my message. Day before Thanksgiving I called the DaBella landline number on the card, getting a voice mail out-going message to leave a message, left message that if I did not get a call back, I was going to file a dispute with my credit card company, and that I would be writing a negative review. Nobody called back. I filed the dispute and got my down payment back.Now I am keeping my word to write a negative review. What nice people to get you to sign, and then treat you with such disrespect. My roof is still leaking this winter, but I will look elsewhere next spring for a reliable roofer who shows up on the scheduled date, or at least returns your phone calls,and having left you with the proper contact info. Be forewarned.

It is 7 pm and the reve' exterior sales rep just knocked on my door with a clipboard in his hand. He proceeded to tell my husband that his company has received numerous complaints from my neighbors about the appearance of my house. My husband knew he was lying because all of my neighbors know that we are putting new siding on in a couple of months when it warms up. My husband told him that we were not interested and the salesman insisted that we take his sale flyer. I'm not happy with the scare tactic, nor am I particularly pleased that he interrupted our dinner to lie to us about our neighbors. Furthermore, someone in a neighborhood near the Boise Airport would not call a siding company in Meridian to try and heckle a neighbor. I am incredibly displeased at the bold-faced LIE this man told. Is there no accountability anymore? Even if we hadn't already chosen a different company to go with when we have the work done, there is no way that I would even consider this company for any work on my home after what happened. I guess *** is more than just a clever name!

Well this review concerns the company, not the subcontractor who did a great job installing our hardie-plank siding. So after our request for an estimate, they send 2 guys out, they seem to know their product inside and out and walk you through the whole spiel. The details they offered on the steps how they're doing it sold me. I knew they're expensive, but you get what you pay for, right? WRONG! The project was supposed to take 5 days, give or take and totally understand that. We signed the contract in the beginning of October with the plan to start the project in mid-December. Payment start 60 days post project completion, which was their BIG SLOGAN.
Despite the check tech coming after the sales guys came, both didn't measure the soffit and "assumed", well that assumption went south, they had the wrong soffit. Well the beginning of December came and went, I called to learn, and the "material" was on back-order..... so the project started in the Christmas week..... Only now to learn, the soffit was on back-order too, this would eventually take another 3 weeks, actually it took 6 weeks. Long story short, a 5 day project turned in to a 2 month affair. My endless calls to the sales guy, or his manager, where all just leading to get this company pushed along. Their promises, if any been lip services at best. To make matters worse, the company which dropped the dumpster, did totally ignore the international sign for "keep out" by disregarding that the gate was close and chained, they opened it anyway, retrieved the dumpster and left. No, no one was home at the time, so adding invasion of privacy to this mess. So I paid a premium price for a mediocre service, they aren't worth the paper they're printed on. Only the subcontractor and his crew made this project a success, the house looks nice, they delivered a great craftsmanship. The company? Absent at best and full of it. If you want to get joked around, and frankly taken for a sucker, go ahead and hire them, you'll get more from them than you're bargaining for.

Yesterday a DeBella Exteriors door-to-door saleskid comes up to me the second I pull into my driveway. I politely tell him "No thank you" and start walking to my front door. He keeps following me and again I tell him "No thank you", and he STILL follows me and just talks over me. I now full on stop walking to my door, tell him as firmly as possible again "No thank you" while looking him in the eyes, and he still comes closer and continues to talk over me. I start to get my keys in my door and he is now only 10' from me. I shout at him "NO THANK YOU!" and he finally stops, looks at me and then slowly walks away. I waited until he was a good distance then went inside my house and locked the door. This is most definitely not ok, especially when it's a strange man following a woman he doesn't know while that woman is clearly telling him back off and he's not listening. I called DeBella's a little after this incident and described to them what happened, and told them that they need to retrain their door-to-door sales people, because this was completely unacceptable. They said they would take care of it and they seemed sincere so I thought that was the end of it.
Then, around 7:45 last night, we get a knock at the door. All of our outside lights were off at this point, we're in the middle of dinner, and it's full dark. I turn on our porch light, and see it's another DeBella salesman. I figure he's here to apologize for the incident earlier so I turn on the outside light and open the door. I was wrong. He's literally here for the SAME EXACT REASON as the guy from earlier, to ask us about our "roofing needs". I can't believe this company, first one salesman harasses me the second I get home, then a 2nd one comes by late at night (for solicitors) the same day. This is not good business practice in my opinion, and they need to be talked to by someone higher up then a mad neighbor, because obviously they don't care. Please take care of this so no one else is harassed like I was. Thank you.

Reve secured my loan at the beginning of October and it took them almost 8 weeks to make me an appointment with *** Tracy , who I thought was a plumber. Dec 1-Dec 4 they did crappy job installing my bathtub and damaged my property.
January 16 2018 a month and a half later *** : 1) rubbed few scratches with scratch removal stuff , then just left me the scratch removal kit and advised me to do it myself 2) Patched 4 holes in a wall 3) Unscrewed/ re-screwed 2 screws holding the metal rod.4)Re-caulked the corners around bathtub and the ugly cut corner on the bottom and helped me with the coat hanger, he was not hired to do this but I helped them hauling waste away before and provided my shovel.
I mentioned to him my wife said something about water pressure the issue that did not bother me to which *** had a genius solution he unscrewed my shower head and ripped off the black filter.
I asked *** to put the filter with flow restrictor back into shower head .He said he did and yet he did not.
I tried contacting Reve’s Manager *** about the situation. We talked and I emailed her pictures. Will see if it helps .Fed up with this company and its workers. Almost sounds like it is time to notify potential customers and authorities and move on. I just do not feel like buying a new moen shower head on my own since the one I head initially was fully functional , not sure I have enough time for lengthy litigation and not very inspired to rub off the scratches from brand new material in my spare time.

I made the mistake of contacting Dabella Exteriors for a quote through the web. When I talked to them by phone, I concluded they were not the company for me, and politely told them so. Ever since, I have been bombarded with multiple daily advertising calls from their company, and no amount of requests gets them to take me off their cold call list. Never contact these so-called contractors. They will harass you constantly, and you can't get rid of them.

Ordered Windows 9/16/17. Have been in contact with the company and told a manager would contact us today by 5. No contact. We have not been given an explanation. Their contract calls for contact with the customer if they could not provide service within 60 days. We contacted them after 2 1/2 months and were told install would be at the end of December 2017. Today is 1/3/18 and still no Windows.

STAY AWAY- HIGHWAY ROBBERY. First off, I will state that *** and *** were thorough, helpful, and professional (although deceptive). This is a review of the company and their sales tactics.They came to my home to provide a re-shingle estimate. They were currently running a promotion, and their quote was over $17,000 AFTER the promotion for a base-level architectural shingle. I had some quotes from other companies, between $7400 for a base level product, and $12000 for the top-level product. I told them, and they laughed and stated that I couldn't even go to the supply store down the street and buy basic shingles for $7000. Because they seemed to know the product well, I believed them. The warranty they included also sounded appealing. They offered an additional discount (I must also add: all discounts were only valid that night) and I nervously signed the contract. I couldn't sleep well that night, and just felt like something was wrong. The next day, I decided to do some research. Turns out, the non- prorated warranty they sold heavily doesn't cover wear and tear. After 40 years, what else would cause a roof to need repair or replacement than wear and tear? I also looked into the price of basic shingles. About $2000- $3000 for my roof. Just like that, I knew I had been made a chump to these guys so they could make their sale. I contacted *** to seek answers, and to see if I could cancel. No surprise, I didn't hear back from him. Thank God, I took a look into the contract I had signed, and found I could back out of the contract after x number of hours. This was my saving grace. I canceled the contract, sent it to ***, and had to call them numerous times to make sure they got my voided contract. If I had waited for *** to contact me back, I would have been locked into this grimy deal. In the end, I hired another company, who installed their Gold level package for about half the price of ***'s initial quote, with an outstanding warranty to match. I feel sorry for the people who have hired these guys. Sure, they probably got a great product, but this is robbery, plain and simple. I don't know how they are still in business. Do your research, contact other companies, don't believe everything you're told, and KEEP AWAY AT ALL COSTS.

Dabella sales rep came to my home in Aug 2017 to quote for window replacement. The sales rep viewed the home & windows and gave a quote for 7 windows. I told him that the house had 8 windows including one small bathroom window. He repeated 7 windows and I said plus the bathroom window. He began impatient and said that the quote was for whole house window replacement. The quote was a one time only quote and had to be accepted at the time of the sales call. I accepted the quote upon the reps statement that all house windows were included. A month later I emailed the sales rep to advise that no one had been out to the house to measure the windows and that I had not received a copy of the contract and that my debit card had not been charged for the deposit. Within a few days someone (from Allsides) came out to the house to measure the windows. The windows were installed (by Allsides) on Nov 17, 2017. Seven windows were installed: 6 main windows and the small bathroom window. Missing is a bedroom window. I sent an email to DaBella on 11/17 to advise that there was a problem. On Monday Nov 20th I finally received the copy of the contract which clearly showed a total of 7 windows which included the small bathroom window. If I had received a copy of the contract in a timely manner pursuant to Oregon law, I would have cancelled the contract and gotten estimates from other contractors. There is absolutely no way that I would have approved a contract for all the windows in the house EXCEPT FOR MY BEDROOM WINDOW.