Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this that is not at all trueI've spoken to them via emailMy issue is still not resolvedThat is a lie
Regards,
*** ***
Customer support did inform me that my IP address was blacklisted for an unknown reason, and surmised that this was possibly due to past login attempts with invalid credentialsHowever, they manually whitelisted me in their system and still found that the system was blacklisting my IP in errorThe customer support representative told me that GoDaddy did not know how to solve the issue. The customer service representative did suggest getting a new IP address but there are two issues with this: (1) When asked if this would fix my issue, the customer service representative said that there was no guarantee that this error would not occur again(2) Why should I as a customer request a new IP address from my ISP when GoDaddy is the one giving me faulty service and not making any effort to provide me with the services I paid for? That is an absolutely absurd requestThis is a common issue with GoDaddy that they have refused to fix: https://www.godaddy.com/community/Managing-Web-Hosting/Unable-to-access-SSH/td-p...⇄ is just one of many threads I found of customers dealing with this issue with the most help being -- "make your ISP fix our issue"And yes, I asked your Customer Care representative to cancel all billable services which he told me he didHowever, minutes later I checked my account and found that auto-renew was still activated and had to disable it myselfThis is something you should check, as I have read a lot about Godaddy doing this exact same thing to other customers -- that is truly fraudulent.I fully intend to maintain my complaintThis is highly dishonest behavior by such a large companyI have already moved on to a new hosting provider and will be switching my domain over as soon as I canI have been a GoDaddy customer for years and will be switching all of my accounts over during the Holiday seasonYou have lost a customer for life and the many referrals that would have come with that
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 26, the complainant purchased GoDaddy’s Economy Windows Shared Hosting for a one year term. This hosting account has automatically renewed annually per the complainant’s account preferences, with the most recent renewal occurring on January 26, 2015.Additionally, on January 26, the complainant also registered a domain name for a one year term. This domain has also automatically renewed annually per the complainant’s account preferences. Per the complainant’s account preferences, GoDaddy was instructed to automatically renewed the domain in question on January 26, 2015, and attempted to do so in a good faith effort to honor its agreements with the complainant, however the complainant’s financial institution declined payment. Prior to the domain’s expiration, GoDaddy proactively sent multiple notices to the complainant on the following dates:• October 28, 2014• November 27, 2014• December 27, 2014• January 11, 2015• January 21, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant first wishes to recover their content from their shared hosting account, they have days from the date of renewal to cancel the hosting account in question to receive a refund to their payment method. The complainant can contact our customer support team once canceled to request a refund.EDUCATION:As the domain is expired, the complainant’s website would not currently display live. However the complainant is able to recover their content via GoDaddy’s Hosting Control Panel, or via use of a third party FTP (file-transfer protocol) client and the hosting account’s IP address.The following articles from our help center may be useful to the complainant in accessing their content on their shared hosting account:Backing up Your Shared Hosting Accounthttps://support.godaddy.com/help/article/8480/backing-up-your-shared-host...⇄ can I download my shared hosting backups?https://support.godaddy.com/help/article/3382/where-can-i-download-my-sh...⇄ to Your Hosting Account with FileZilla (FTP)https://support.godaddy.com/help/article/104/connecting-to-your-hosting-acc...⇄ Your Hosting Account’s IP Addresshttps://support.godaddy.com/help/article/5232/finding-your-hosting-accoun...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 14, 2014, our customer purchased a Website Builder and two domain names, each for a one-year term This was for a period ending May 14, On May 14, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their Website Builder service for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt, which was May 24, 2015.On May 15, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name registrations, each for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, as before, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and the date of the next renewal attempt, which was May 26, 2015.GoDaddy sent renewal notices prior to the domains’ expiration date on: April 14, (days prior to expiration) May 9, (days prior to expiration)GoDaddy also sent a renewal notice prior to the Website Builder’s expiration date on: May 4, (days prior to expiration)These notices informed the customer their expiring services would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.On May and 26, 2015, respectively, GoDaddy successfully renewed our customer's products per their account preferences, honoring its agreements.Our customer contacted our support staff on August 13, (days after the expiration date of their services), requesting the cancellation and refund for the renewal Per our Refund Policy, certain domain names that automatically renew for a one-year term are only eligible for a refund if they are canceled within days of their expiration date Our customer’s request for a refund for their domain renewals was, therefore, correctly declined Regarding the Website Builder, while the remaining unused months were only to be refunded as an in-store credit within the GoDaddy account, our agent made a one-time exception to the Refund Policy and returned the funds back to our customer’s payment method.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We are happy our agent issued a refund for the unused time on their Website Builder However, GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registrations; consequently, we are unable to refund our customer Therefore, if our customer would like to reactivate either of the domain names they canceled, they may do so at no charge if they are reactivated before September 12, Beyond September 12, 2015, the domain names may be either unavailable or require an additional redemption fee Our office or our 24-hour Customer Care team can assist our customer with reactivating the domains, if they choose to do so.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** *** Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The self serving cookie cutter response sent by GoDaddy does not address the core issueGoDaddy has without consent used my credit card information on file to initiate an unauthorized transactionThis predatory business practice appears at best to be unethical and the lack of engagement by GoDaddy to actively resolve the issue serves to evidence their seemingly lack of interest in consumer rights.Best Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by the complainant; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name
Registration AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 25, 2013, the complainant purchased the two domain names in question via online transaction, each for a one-year term. The complainant subsequently manually renewed these domains on May 4, for an additional one-year term, extending the expiration of these domain names to November 25, 2015.On November and 27, 2015, respectively, GoDaddy was instructed to automatically renew the domain names in question per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy does not arbitrarily change the automatic renewal setting on our customers’ behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant canceled the domain names within days of the renewal date, GoDaddy has provided a refund of $total to the original payment method, in accordance with our refund policy.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs the attached image of the renewal notification indicates, renewal is $per year for the .org domain name in questionThe attachment also indicates there is privacy associated with that domain, hence the additional feeA renewal length of two years is not required for this domain extensionAs previously stated, until our customer added privacy services to their domain name, their personal information was publicly listed on the WhoIs database in accordance with ICANN (Internet Corporation for Assigned Names and Numbers) policy.GoDaddy takes its customers' privacy very seriouslyOther than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantThe complainant is attempting to gain control of the domain in question from a third-party, a GoDaddy customer who appears to have registered the domain on the complainant’s behalf. The complainant has initiated the Change of Account process for this domain, however they have not submitted all the required information. On June 15, 2015, our Domain Services team clarified to the complainant via email what information is still required before this process can be completed. As a courtesy, this email has been resent to the complainant on June 29, 2015. Our office has attempted to connect directly with the complainant as well, leaving a voicemail detailing the information still required.Once the information is submitted to, and accepted by our Domain Services team, the domain name can be moved to an account that the complainant controls. The complainant will want to complete this process as expeditiously as possible to avoid possible cancellation of the domain name in question, as it appears to have lapsed into a redemption period according to public WHOIS information.Our office is willing to waive the redemption fee to renew the domain as a one-time exception once the account change process has been completed, however the complainant will be responsible for the cost of the domain’s registration renewal. This offer is ultimately dependent on the complainant’s completion of this process in a timely fashion.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainantDomains are sold on a
first-come, first-served basisThe complainant claims that GoDaddy has "front run" a domain name the complainant has attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”We encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium ListingsPremium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where the domain is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current registrant to inquire about a possible sale and/or transfer of the domainWe sincerely hope that the complainant can either amicably resolve their concerns with the current registrant or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***
*** ** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
***On December 26, 2015, January 23, 2016, February 25, 2016, and March 31, 2016, respectively, our customer was advised by their assigned representative via email of their upcoming domain renewalsThese notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility. On April 18, 2016, GoDaddy was instructed to automatically renew the domains in question for a three year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customerA receipt was emailed to our customer at that time. On April 22, 2016, our customer contacted their GoDaddy representative to request time be removed from the domain names in question and a refund provided. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customerWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy- *** Managing Renewals * ***
Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M***Office of the CEO - GoDaddy
your process of cancellation is incredibly complex and not properly explained for a customer to understandIt is obvious that your company does this to confuse the client and lock the client into your agreementIn December I had spent two hours on the phone with two different representatives who gave me completely different informationAnd both representatives proceeded to make a sale instead of assisting me with my chief complaint - how to cancel a domain nameI do not trust your business and as an employee in the office of the CEO, I am surprised that you also exhibit low ethical standards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had the same CC payment for other products on my account and they were all fine with no issues. in addition, we are in 2015, and less than a month of removing of $15,of code and work, you are unable to recover. This say a lot of GoDaddy business processes and company. The customer service agent keep saying to me that we have over Million customers to manage to minimize my complaint. Million can be ZERO with this approach. To move forward and get my sites back up, I called GoDaddy on July 17, to repurchase the same product back on my account. I paid $179.95, but now GoDaddy is charging me $for the same product. This is a 25% increase of the same product, and less than a month of cancellation. IS THIS FAIR? Being in the position I'm in, I went ahead and purchased it anyway
Regards,
* ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: ***On January 29, via an online transaction in the customer account, the complainant purchased a one month term of Website Builder Business Plus, and also purchased a domain name with private registration for a one year term. Later this same day, the complainant purchased an additional month term to add to the Website Builder in question during an interaction with GoDaddy’s 24/Customer Care Center.On January 28, and January 30, 2015, respectively, GoDaddy was instructed to automatically renew the products in question per the complainant’s account preferences. GoDaddy did so in a good faith effort to honor its agreements with the complainantAccount management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration dates on:• October 30, 2014• November 30, 2014• December 30, 2014• January 14, 2015• January 24, 2015On February 6, 2015, the complainant contacted GoDaddy’s Customer Care to dispute the renewal of the products in question. Our customer care agent offered a refund for the domain and private registration in question in accordance with our refund policy. The complainant did not take action to cancel the domain, private registration, or Website Builder at this time.On February 28, 2015, GoDaddy attempted to automatically renew the Website Builder in question per the complainant’s account preferences, however the complainant’s financial institution declined this transaction. Two additional attempts to automatically renew the product were attempted on March 10, and March 20, 2015. As these attempts failed, the Website Builder was canceled after the third failed billing attempt.GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe complainant may also, at any time, log into their account and modify this preferenceGoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On May 4, 2015, the complainant contacted GoDaddy’s Customer Care to again dispute the renewal of the domain, private registration, and Website Builder. Despite these products being outside of refund eligibility, our customer care supervisors provided the complainant with goodwill gesture by refunding$for their domain name and private registration.As a final exception to GoDaddy’s refund policy, we have provided the complainant with a refund of the complainant’s Website Builder $renewal from January 28, 2015. This refund has been sent to the complainant’s original payment method and they may need to allow to business days for their financial institution to process this credit.EDUCATION:Any refunds requested by the complainant in the future will be provided in accordance with GoDaddy’s refund policy, available at the link below:Refund Policy:***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,Mike L***Office of the CEO - GoDaddy***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: ***.Contrary to the complainant’s understanding, their GoDaddy account has not been merged with any other accountThe complainant appears to have enabled 2-Step Authentication on their customer account, used as an added layer of security. This requires any account holder who enables it to provide a numeric code along with their validation information to access the account. As the complainant was no longer receiving the necessary codes to access their customer account, our customer care team provided the complainant with the information to have the Two Step Authentication removed. This process involves providing requested verification information.As with all service providers, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messages. One of GoDaddy’s goals is to balance our responsibility as a service provider to help eliminate spam from entering our system, while at the same time providing our end users with optionsRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has provided the requested verification information, Two Step Authentication has been removed from the complainant’s account, and they should be able to access it at any time. As such, we believe the complainant’s concerns to be resolved.EDUCATION:If the complainant experiences any further issues logging into their account, GoDaddy offers account and password retrieval options via our website. Our 24/customer care team is also happy to assist the complainant via phone at ***-***-***.If the complainant is nearly exceeding the disk space allotted for their Webmail, they can delete and purge email messages after logging into the email account, or can choose to access their GoDaddy customer account and purchase additional disk space Additionally, if the complainant is concerned for their account security, we recommend they follow widely accepted best practices such as resetting their password, updating their PIN, and not providing account information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by the complainantWe have reviewed this matter and
would like to present the following.The complainant acknowledged and agreed to the following
agreements upon conducting
business with GoDaddy:* GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in
questionOur research, along with the complainant's statement indicate this is
a dispute between third partiesShould the complainant believe they have a
legal right to domain name registrations within an account they do not have
access, they may wish to review and utilize the Uniform Domain Name Dispute
Resolution Policy (UDRP)This policy has been adopted by GoDaddy and is based
upon the best practice recommendations of the Internet Corporation for Assigned
Names and Numbers (ICANN)Additional information regarding this policy may be
found at the link below.http://www.godaddy.com/agreements/ShowDoc.aspx?pageid=uniform_domainAltern...⇄ the complainant can pursue this matter
further through the court system.RESOLUTION:GoDaddy has upheld its agreements in good faith with the
complainant and honored its terms of serviceGoDaddy worked with the
complainant to regain access to certain domain names, however no action was
taken by the complainantGoDaddy takes its commitment to consumer protection
very seriouslyFurthermore, GoDaddy does not arbitrarily change the ownership
of accounts; account management and security preferences are a customer
responsibility.GoDaddy cannot become involved in this third-party dispute
and hopes the complainant can resolve their concerns with the parties involvedThank you again for the opportunity to address and bring
clarity to the concerns presented by the complainant.Kindest
regards,*** ***
*** ** *** *** - [email protected]*** ** *** *** *** ***
*** ** ***
Thank you for the opportunity to address the complainant's concerns.Our customer acknowledged and accepted GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: ***On March 26, 2016, the complainant, acting as the
account holder’s authorized representative, purchased Email Essentials plans for two year terms during a call to our Customer Care CenterDuring this call, the complainant was properly advised of, acknowledged, and agreed to GoDaddy’s Refund Policy for this product. On July 22, 2016, the complainant cancelled the Email Essentials plans in question and requested a refundThat request was denied per GoDaddy's Refund Policy Resolution:GoDaddy upheld its agreements with the account holder in good faith and honored its terms of service. The products the complainant purchased while acting as the account holder’s authorized representative worked as intended and were cancelled outside of our day refund timeframe therefore the transaction is non-refundableIf the complainant wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance.The complainant may find the following information useful for future reference:Refund Policy:***
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO -GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our original responseOur support teams were not contacted to address any issues with setting up the serverAdditionally, our customer was provided a notification the server would not be eligible for a refund upon cancelationOur customer was also correctly informed by support the product was outside of our refund policy.The chargebackour customer made with their payment provider withdrew the payment made to GoDaddy and prevented GoDaddy from being able to consider providing a refundWith that said, GoDaddy has been notified the chargeback has been found in our customer’s favor and the funds have been returned to their account with their payment providerAs such there are no additional refunds GoDaddy can provide. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed the additional details that have been provided and would like to present the following.On June 28, 2015, our customer contacted our office via email stating they had not received the commission payment scheduled for June 25, GoDaddy issued the payment in question, along with email notification to our customer, on June 30, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest Regards,*** *** Office of the CEO - GoDaddy ***@GoDaddy.com *** ** *** *** *** *** Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our office has been unable to locate any emails from our customer. Furthermore,
after serious consideration, GoDaddy discontinued email-based support in April 2014. Due to a high demand, GoDaddy added live chat in hopes of giving a timelier and personal response to customer concerns On June 6, 2017, our customer contacted GoDaddy’s Customer Care to assist in removing multiple free trial instances of GoCentral, a template-based website builder product. Our agents were able to assist in removing the unwanted trials, and also assisted our customer in renewing their GoCentral trial for a one-month term. Our customer is now requesting payment methods be removed from their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer appears to have a number of payment methods associated to their account. While they must keep at least one valid payment method on file while active products are in the account, they can use the steps at the link below to remove any unwanted payment methods:Delete a payment method:https://www.godaddy.com/help/delete-a-payment-method-26383As a goodwill gesture for any confusion experienced, we have extended our customer’s GoCentral product for a two month term at no charge.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
To GoDaddy,Your customer rep tried to charge me $to look further into the problemHe tried to sell me on it by saying GoDaddy would be cheaper than having someone else look into the matterWhen I asked for a supervisor, I was on hold for ten minutesI'm not even sure if it was a supervisor who got on the line or someone who pretended to be one because he was of no help at allIf a customer cannot see her site after you make an update, it is up to you as the host to resolve itI pay you to host my siteI should not have to pay additional money to you or to a web designer to fix a problem you causedI was not happy with my old GoDaddy site, but was assured by your company that if I switched to your WordPress-supported site, everything would be greatIt's notI expect a refund in the amount you deem fair for the time my site was not visible to anyoneI expect help from you should future problems arise, not a runaround.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this that is not at all trueI've spoken to them via emailMy issue is still not resolvedThat is a lie
Regards,
*** ***
Customer support did inform me that my IP address was blacklisted for an unknown reason, and surmised that this was possibly due to past login attempts with invalid credentialsHowever, they manually whitelisted me in their system and still found that the system was blacklisting my IP in errorThe customer support representative told me that GoDaddy did not know how to solve the issue. The customer service representative did suggest getting a new IP address but there are two issues with this: (1) When asked if this would fix my issue, the customer service representative said that there was no guarantee that this error would not occur again(2) Why should I as a customer request a new IP address from my ISP when GoDaddy is the one giving me faulty service and not making any effort to provide me with the services I paid for? That is an absolutely absurd requestThis is a common issue with GoDaddy that they have refused to fix: https://www.godaddy.com/community/Managing-Web-Hosting/Unable-to-access-SSH/td-p...⇄ is just one of many threads I found of customers dealing with this issue with the most help being -- "make your ISP fix our issue"And yes, I asked your Customer Care representative to cancel all billable services which he told me he didHowever, minutes later I checked my account and found that auto-renew was still activated and had to disable it myselfThis is something you should check, as I have read a lot about Godaddy doing this exact same thing to other customers -- that is truly fraudulent.I fully intend to maintain my complaintThis is highly dishonest behavior by such a large companyI have already moved on to a new hosting provider and will be switching my domain over as soon as I canI have been a GoDaddy customer for years and will be switching all of my accounts over during the Holiday seasonYou have lost a customer for life and the many referrals that would have come with that
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 26, the complainant purchased GoDaddy’s Economy Windows Shared Hosting for a one year term. This hosting account has automatically renewed annually per the complainant’s account preferences, with the most recent renewal occurring on January 26, 2015.Additionally, on January 26, the complainant also registered a domain name for a one year term. This domain has also automatically renewed annually per the complainant’s account preferences. Per the complainant’s account preferences, GoDaddy was instructed to automatically renewed the domain in question on January 26, 2015, and attempted to do so in a good faith effort to honor its agreements with the complainant, however the complainant’s financial institution declined payment. Prior to the domain’s expiration, GoDaddy proactively sent multiple notices to the complainant on the following dates:• October 28, 2014• November 27, 2014• December 27, 2014• January 11, 2015• January 21, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant first wishes to recover their content from their shared hosting account, they have days from the date of renewal to cancel the hosting account in question to receive a refund to their payment method. The complainant can contact our customer support team once canceled to request a refund.EDUCATION:As the domain is expired, the complainant’s website would not currently display live. However the complainant is able to recover their content via GoDaddy’s Hosting Control Panel, or via use of a third party FTP (file-transfer protocol) client and the hosting account’s IP address.The following articles from our help center may be useful to the complainant in accessing their content on their shared hosting account:Backing up Your Shared Hosting Accounthttps://support.godaddy.com/help/article/8480/backing-up-your-shared-host...⇄ can I download my shared hosting backups?https://support.godaddy.com/help/article/3382/where-can-i-download-my-sh...⇄ to Your Hosting Account with FileZilla (FTP)https://support.godaddy.com/help/article/104/connecting-to-your-hosting-acc...⇄ Your Hosting Account’s IP Addresshttps://support.godaddy.com/help/article/5232/finding-your-hosting-accoun...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 14, 2014, our customer purchased a Website Builder and two domain names, each for a one-year term This was for a period ending May 14, On May 14, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their Website Builder service for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt, which was May 24, 2015.On May 15, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name registrations, each for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, as before, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and the date of the next renewal attempt, which was May 26, 2015.GoDaddy sent renewal notices prior to the domains’ expiration date on: April 14, (days prior to expiration) May 9, (days prior to expiration)GoDaddy also sent a renewal notice prior to the Website Builder’s expiration date on: May 4, (days prior to expiration)These notices informed the customer their expiring services would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.On May and 26, 2015, respectively, GoDaddy successfully renewed our customer's products per their account preferences, honoring its agreements.Our customer contacted our support staff on August 13, (days after the expiration date of their services), requesting the cancellation and refund for the renewal Per our Refund Policy, certain domain names that automatically renew for a one-year term are only eligible for a refund if they are canceled within days of their expiration date Our customer’s request for a refund for their domain renewals was, therefore, correctly declined Regarding the Website Builder, while the remaining unused months were only to be refunded as an in-store credit within the GoDaddy account, our agent made a one-time exception to the Refund Policy and returned the funds back to our customer’s payment method.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We are happy our agent issued a refund for the unused time on their Website Builder However, GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registrations; consequently, we are unable to refund our customer Therefore, if our customer would like to reactivate either of the domain names they canceled, they may do so at no charge if they are reactivated before September 12, Beyond September 12, 2015, the domain names may be either unavailable or require an additional redemption fee Our office or our 24-hour Customer Care team can assist our customer with reactivating the domains, if they choose to do so.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** *** Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The self serving cookie cutter response sent by GoDaddy does not address the core issueGoDaddy has without consent used my credit card information on file to initiate an unauthorized transactionThis predatory business practice appears at best to be unethical and the lack of engagement by GoDaddy to actively resolve the issue serves to evidence their seemingly lack of interest in consumer rights.Best Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by the complainant; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name
Registration AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 25, 2013, the complainant purchased the two domain names in question via online transaction, each for a one-year term. The complainant subsequently manually renewed these domains on May 4, for an additional one-year term, extending the expiration of these domain names to November 25, 2015.On November and 27, 2015, respectively, GoDaddy was instructed to automatically renew the domain names in question per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy does not arbitrarily change the automatic renewal setting on our customers’ behalf; account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant canceled the domain names within days of the renewal date, GoDaddy has provided a refund of $total to the original payment method, in accordance with our refund policy.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs the attached image of the renewal notification indicates, renewal is $per year for the .org domain name in questionThe attachment also indicates there is privacy associated with that domain, hence the additional feeA renewal length of two years is not required for this domain extensionAs previously stated, until our customer added privacy services to their domain name, their personal information was publicly listed on the WhoIs database in accordance with ICANN (Internet Corporation for Assigned Names and Numbers) policy.GoDaddy takes its customers' privacy very seriouslyOther than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantThe complainant is attempting to gain control of the domain in question from a third-party, a GoDaddy customer who appears to have registered the domain on the complainant’s behalf. The complainant has initiated the Change of Account process for this domain, however they have not submitted all the required information. On June 15, 2015, our Domain Services team clarified to the complainant via email what information is still required before this process can be completed. As a courtesy, this email has been resent to the complainant on June 29, 2015. Our office has attempted to connect directly with the complainant as well, leaving a voicemail detailing the information still required.Once the information is submitted to, and accepted by our Domain Services team, the domain name can be moved to an account that the complainant controls. The complainant will want to complete this process as expeditiously as possible to avoid possible cancellation of the domain name in question, as it appears to have lapsed into a redemption period according to public WHOIS information.Our office is willing to waive the redemption fee to renew the domain as a one-time exception once the account change process has been completed, however the complainant will be responsible for the cost of the domain’s registration renewal. This offer is ultimately dependent on the complainant’s completion of this process in a timely fashion.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainantDomains are sold on a
first-come, first-served basisThe complainant claims that GoDaddy has "front run" a domain name the complainant has attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”We encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium ListingsPremium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where the domain is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current registrant to inquire about a possible sale and/or transfer of the domainWe sincerely hope that the complainant can either amicably resolve their concerns with the current registrant or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***
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Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
***On December 26, 2015, January 23, 2016, February 25, 2016, and March 31, 2016, respectively, our customer was advised by their assigned representative via email of their upcoming domain renewalsThese notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility. On April 18, 2016, GoDaddy was instructed to automatically renew the domains in question for a three year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customerA receipt was emailed to our customer at that time. On April 22, 2016, our customer contacted their GoDaddy representative to request time be removed from the domain names in question and a refund provided. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customerWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy- *** Managing Renewals * ***
Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M***Office of the CEO - GoDaddy
your process of cancellation is incredibly complex and not properly explained for a customer to understandIt is obvious that your company does this to confuse the client and lock the client into your agreementIn December I had spent two hours on the phone with two different representatives who gave me completely different informationAnd both representatives proceeded to make a sale instead of assisting me with my chief complaint - how to cancel a domain nameI do not trust your business and as an employee in the office of the CEO, I am surprised that you also exhibit low ethical standards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had the same CC payment for other products on my account and they were all fine with no issues. in addition, we are in 2015, and less than a month of removing of $15,of code and work, you are unable to recover. This say a lot of GoDaddy business processes and company. The customer service agent keep saying to me that we have over Million customers to manage to minimize my complaint. Million can be ZERO with this approach. To move forward and get my sites back up, I called GoDaddy on July 17, to repurchase the same product back on my account. I paid $179.95, but now GoDaddy is charging me $for the same product. This is a 25% increase of the same product, and less than a month of cancellation. IS THIS FAIR? Being in the position I'm in, I went ahead and purchased it anyway
Regards,
* ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: ***On January 29, via an online transaction in the customer account, the complainant purchased a one month term of Website Builder Business Plus, and also purchased a domain name with private registration for a one year term. Later this same day, the complainant purchased an additional month term to add to the Website Builder in question during an interaction with GoDaddy’s 24/Customer Care Center.On January 28, and January 30, 2015, respectively, GoDaddy was instructed to automatically renew the products in question per the complainant’s account preferences. GoDaddy did so in a good faith effort to honor its agreements with the complainantAccount management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration dates on:• October 30, 2014• November 30, 2014• December 30, 2014• January 14, 2015• January 24, 2015On February 6, 2015, the complainant contacted GoDaddy’s Customer Care to dispute the renewal of the products in question. Our customer care agent offered a refund for the domain and private registration in question in accordance with our refund policy. The complainant did not take action to cancel the domain, private registration, or Website Builder at this time.On February 28, 2015, GoDaddy attempted to automatically renew the Website Builder in question per the complainant’s account preferences, however the complainant’s financial institution declined this transaction. Two additional attempts to automatically renew the product were attempted on March 10, and March 20, 2015. As these attempts failed, the Website Builder was canceled after the third failed billing attempt.GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe complainant may also, at any time, log into their account and modify this preferenceGoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On May 4, 2015, the complainant contacted GoDaddy’s Customer Care to again dispute the renewal of the domain, private registration, and Website Builder. Despite these products being outside of refund eligibility, our customer care supervisors provided the complainant with goodwill gesture by refunding$for their domain name and private registration.As a final exception to GoDaddy’s refund policy, we have provided the complainant with a refund of the complainant’s Website Builder $renewal from January 28, 2015. This refund has been sent to the complainant’s original payment method and they may need to allow to business days for their financial institution to process this credit.EDUCATION:Any refunds requested by the complainant in the future will be provided in accordance with GoDaddy’s refund policy, available at the link below:Refund Policy:***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,Mike L***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: ***.Contrary to the complainant’s understanding, their GoDaddy account has not been merged with any other accountThe complainant appears to have enabled 2-Step Authentication on their customer account, used as an added layer of security. This requires any account holder who enables it to provide a numeric code along with their validation information to access the account. As the complainant was no longer receiving the necessary codes to access their customer account, our customer care team provided the complainant with the information to have the Two Step Authentication removed. This process involves providing requested verification information.As with all service providers, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messages. One of GoDaddy’s goals is to balance our responsibility as a service provider to help eliminate spam from entering our system, while at the same time providing our end users with optionsRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has provided the requested verification information, Two Step Authentication has been removed from the complainant’s account, and they should be able to access it at any time. As such, we believe the complainant’s concerns to be resolved.EDUCATION:If the complainant experiences any further issues logging into their account, GoDaddy offers account and password retrieval options via our website. Our 24/customer care team is also happy to assist the complainant via phone at ***-***-***.If the complainant is nearly exceeding the disk space allotted for their Webmail, they can delete and purge email messages after logging into the email account, or can choose to access their GoDaddy customer account and purchase additional disk space Additionally, if the complainant is concerned for their account security, we recommend they follow widely accepted best practices such as resetting their password, updating their PIN, and not providing account information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by the complainantWe have reviewed this matter and
would like to present the following.The complainant acknowledged and agreed to the following
agreements upon conducting
business with GoDaddy:* GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in
questionOur research, along with the complainant's statement indicate this is
a dispute between third partiesShould the complainant believe they have a
legal right to domain name registrations within an account they do not have
access, they may wish to review and utilize the Uniform Domain Name Dispute
Resolution Policy (UDRP)This policy has been adopted by GoDaddy and is based
upon the best practice recommendations of the Internet Corporation for Assigned
Names and Numbers (ICANN)Additional information regarding this policy may be
found at the link below.http://www.godaddy.com/agreements/ShowDoc.aspx?pageid=uniform_domainAltern...⇄ the complainant can pursue this matter
further through the court system.RESOLUTION:GoDaddy has upheld its agreements in good faith with the
complainant and honored its terms of serviceGoDaddy worked with the
complainant to regain access to certain domain names, however no action was
taken by the complainantGoDaddy takes its commitment to consumer protection
very seriouslyFurthermore, GoDaddy does not arbitrarily change the ownership
of accounts; account management and security preferences are a customer
responsibility.GoDaddy cannot become involved in this third-party dispute
and hopes the complainant can resolve their concerns with the parties involvedThank you again for the opportunity to address and bring
clarity to the concerns presented by the complainant.Kindest
regards,*** ***
*** ** *** *** - [email protected]*** ** *** *** *** ***
*** ** ***
Thank you for the opportunity to address the complainant's concerns.Our customer acknowledged and accepted GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: ***On March 26, 2016, the complainant, acting as the
account holder’s authorized representative, purchased Email Essentials plans for two year terms during a call to our Customer Care CenterDuring this call, the complainant was properly advised of, acknowledged, and agreed to GoDaddy’s Refund Policy for this product. On July 22, 2016, the complainant cancelled the Email Essentials plans in question and requested a refundThat request was denied per GoDaddy's Refund Policy Resolution:GoDaddy upheld its agreements with the account holder in good faith and honored its terms of service. The products the complainant purchased while acting as the account holder’s authorized representative worked as intended and were cancelled outside of our day refund timeframe therefore the transaction is non-refundableIf the complainant wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance.The complainant may find the following information useful for future reference:Refund Policy:***
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO -GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our original responseOur support teams were not contacted to address any issues with setting up the serverAdditionally, our customer was provided a notification the server would not be eligible for a refund upon cancelationOur customer was also correctly informed by support the product was outside of our refund policy.The chargebackour customer made with their payment provider withdrew the payment made to GoDaddy and prevented GoDaddy from being able to consider providing a refundWith that said, GoDaddy has been notified the chargeback has been found in our customer’s favor and the funds have been returned to their account with their payment providerAs such there are no additional refunds GoDaddy can provide. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed the additional details that have been provided and would like to present the following.On June 28, 2015, our customer contacted our office via email stating they had not received the commission payment scheduled for June 25, GoDaddy issued the payment in question, along with email notification to our customer, on June 30, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest Regards,*** *** Office of the CEO - GoDaddy ***@GoDaddy.com *** ** *** *** *** *** Scottsdale, AZ ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our office has been unable to locate any emails from our customer. Furthermore,
after serious consideration, GoDaddy discontinued email-based support in April 2014. Due to a high demand, GoDaddy added live chat in hopes of giving a timelier and personal response to customer concerns On June 6, 2017, our customer contacted GoDaddy’s Customer Care to assist in removing multiple free trial instances of GoCentral, a template-based website builder product. Our agents were able to assist in removing the unwanted trials, and also assisted our customer in renewing their GoCentral trial for a one-month term. Our customer is now requesting payment methods be removed from their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer appears to have a number of payment methods associated to their account. While they must keep at least one valid payment method on file while active products are in the account, they can use the steps at the link below to remove any unwanted payment methods:Delete a payment method:https://www.godaddy.com/help/delete-a-payment-method-26383As a goodwill gesture for any confusion experienced, we have extended our customer’s GoCentral product for a two month term at no charge.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
To GoDaddy,Your customer rep tried to charge me $to look further into the problemHe tried to sell me on it by saying GoDaddy would be cheaper than having someone else look into the matterWhen I asked for a supervisor, I was on hold for ten minutesI'm not even sure if it was a supervisor who got on the line or someone who pretended to be one because he was of no help at allIf a customer cannot see her site after you make an update, it is up to you as the host to resolve itI pay you to host my siteI should not have to pay additional money to you or to a web designer to fix a problem you causedI was not happy with my old GoDaddy site, but was assured by your company that if I switched to your WordPress-supported site, everything would be greatIt's notI expect a refund in the amount you deem fair for the time my site was not visible to anyoneI expect help from you should future problems arise, not a runaround.Sincerely,*** ***