Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On March 12, 2010, our customer purchased a standard SSL certificate for a 5-year term with assistance from GoDaddy’s customer care. A SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technologyOn February 12, 2015, GoDaddy was instructed to automatically renew the SSL certificate in question for a 3-year term per the customer’s account preferences and did so in a good faith effort to honor its agreements with the customer. GoDaddy sent renewal notices prior to expiration on December 14, and January 13, 2015, informing our customer the expiring SSL would be renewed in accordance with their account settings unless additional action was takenRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customer’s understanding, customers may log into their account at any time and modify renewal preferencesOur customer disabled automatic renewal for the SSL on April 2, 2016.The SSL certificate in question renewed on February 12, 2015, and is non-refundable. Account management, including renewal settings, is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.From time to time, GoDaddy provides promotional offers to its customers for use during
the purchase of new products and the renewal of existing onesSome offers may appear on our website and some may come in the form of emailed couponsThese offers vary and change throughout the yearItems offering a discounted rate also reflect the renewal rate for reference, ensuring our customers are aware of potential future rates. On February 27, 2017, our customer reached out to our 24/Customer Care Center with questions pertaining to the upcoming renewal of five domain names and a current offer for new domain purchasesOur customer indicated they felt they had been overcharged during the initial purchase of five domain names which took place on March 2, Our representatives made every effort to educate our customer with regard to offers and renewal rates.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was not overcharged on their domain name purchaseThis was also not alluded to in any of the recent conversations our customer had with our Customer Care Representatives. Our customer was provided with a discount code and the domain names in question were renewed for an additional yearWe appreciate our customer's candid feedback about our service levels and their concerns have been passed on for review by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe complainants refund has been processed to and accepted by their payment institutionGoDaddy will not involve itself in any dispute between the complainant and that institution. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
better busines bures the answer from this so called compan is a non senseI have provided all the required information and I have th proof that i'm the person who made the paymnt godady is sim ply trying to kep the domain name so I want to adviose them that I they will not relase the registered domain name then they will receive so many online complaints because I will advise pother customers regarding the godaddy.com problems!! this is probably a tricks to keep the registered domain names when they se an interesting domainn name!! thy sell sdomain name for $1,but in the realuty the domain name registration is probably only a method to find nw omain namee that godaddy, nodaddy! good! nodaddy.com ou aleady know that you will have complaints all over the internet if ou do not give us the registered domain name!! ou must be a bunch of geniouses!! our core business is mor probably the complaints the entire worls is making fun of ***, (nodaddy) I have the proof of payment so i'm the person who made the payment and in addition this sy company can also recharge the $1,and the same card number is still working for a $maximum charge!! I will bring this case t the tv and a journalist friend of mine will be also very interestd to write an article about the *** company!!
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 27, 2017, our customer purchased a domain name via an online transaction
During this transaction, our customer accepted the offer for a free one-month GoCentral trialOur customer reached out to GoDaddy support teams later the same day indicating they did not want to spend the amount they would have to pay after the trial was overGoDaddy’s support teams informed our customer he could purchase the GoCentral plan outright for the year to take advantage of the new customer pricing, but our customer declined.Our customer again called on April 27, indicating they were not happy with the limitations with GoCentral and GoDaddy’s support teams offered a free one-month trial of GoDaddy’s other template based builder, Website BuilderAfter using Website Builder our customer called to discuss the difficulties and limits they had with the productOur support teams explained the differences between Website Builder and GoCentral.On April 28, 2017, our customer spoke with a GoDaddy support supervisor to discuss their concerns about Website Builder and indicated they were promised specific pricing when the trial expiredNo such promise pertaining to pricing had been givenRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceBoth Website Builder and GoCentral are proprietary template based web site buildersAs such there will be limitations in what each can doOur customer will need to either pay the pricing for Website Builder upon the end of their trial or cancel it prior to the expiration of the trial.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service• Hosting Agreement• Domain Name Registration Agreement• Domain Name Transfer Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 2015, the complainant purchased a Domain Name transfer with private registration for a one year termAdditionally, the complainant purchased a Hosting plan and an Office email plan, both for a one year term.On May 2015, the complainant worked with our support teams to cancel the products in question and get a refund for the eligible productsThe complainant was refunded for the remaining time left on their email and hosting plans as a goodwill gesture, as both products were not eligible for refunds per our refund policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a Goodwill Gesture, we have refunded all the remaining fees back to the original payment method used per our agreements with the payment providersGoDaddy’s payment processing teams have reviewed the original refund in question and found that the financial institution has not rejected the fundsThe complainant will need to contact them to inquire how they handle funds returned to an account that may have been terminated or when a pre-paid card has been discardedOnly in the event the refund request is denied by the financial institution may GoDaddy issue the refund in the form of a check.EDUCATION:The complainant may find this support article regarding our Refund Policy helpful: https://support.godaddy.com/help/article/8849/refund-policy?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 25, 2015, our customer purchased the domain in question for two years via
an online orderOur customer opted in to our privacy service which masks the registration information required by ICANN.On February 27, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerThis transaction renewed the registration of the domain and the privacy service for two years.On March 2, 2017, our customer contacted GoDaddy to request a full refund of the February 27, transactionOur customer was advised their request would be processed.On March 28, 2017, our customer contacted GoDaddy to check on the status of their refundOur customer was advised the domain was still active within their account and would need to be canceled in order to receive a refundThe domain was removed from our customer’s account and a full refund was issued.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We understand our customer may not have realized the cancellation transaction included the registration of the domain name and privacy serviceIf our customer would like to have the domain reinstated into their account, they will need to contact our support staff and pay the registration fees which were refunded when the domain was removed from their accountThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer and has not entered into any agreements with
GoDaddy.The complainant's dispute is with a third-party that had registered the domain name in question through GoDaddyGoDaddy has no affiliation with the domain name, other than being the Registrar of Record. Domains are sold on a first-come, first-served basis, and GoDaddy does not reserve domain names simply because they may match the name of a particular partyRESOLUTION: The complainant may use any contact information provided via a public Whois lookup to connect with the domain name registrant and resolve their concerns. GoDaddy offers a free Whois lookup at https://who.godaddy.com.If the complainant is unable to come to an amicable resolution with the domain registrant, the complainant may wish to contact their legal counsel for further optionsOur Subpoena Policy and Attorney tips may also help the complainant should they decide to submit legal documentation such as a court orderGoDaddy has a long history of cooperation with law enforcement and working with the court system, from local to international levels.EDUCATION:The complainant may find the following URL useful to continue to attempt to resolve their concerns.Subpoena Policy/Attorney Tips: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAAdditionall...⇄ if the complainant feels they have a claim to the registration of the domain in question, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP).Uniform Domain Name Dispute Resolution Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN&shopper_id...⇄ cannot become involved in this third-party dispute but sincerely hope that the complainant can come to an amicable resolution with the parties involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected]*** ** *** *** *** ***
*** ** ***
Thank you for the opportunity to address the additional concerns presented by our customerGoDaddy stands by its previous response. The offers GoDaddy provides contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. In this case, the mentioned offer our customer was attempting to utilize did not apply to the order in question.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O***Office of the CEO - GoDaddy
I tried to resolve this with your customer service five different times and they could not resolve the issueYou did not address thatDo not tell me to call again when it is obviously not a solutionAlso, I cancelled the service and was charged anywayYou did not address that eitherI need to find a way to resolve thisYou owe me for two months of service that I cancelled and you charged me for anyway! Your customer service line refuses to helpAre you refusing to address this as well?
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On February 14, our customer modified the Registrant contact information associated with their domain name. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the Registrant’s contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 22, our office connected with our customer via phone to discuss their concernsThe 60-day lock has since been removed from our customer’s domainOur customer may find the following article helpful:Transferring domain names to another registrar-***
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
There were errors in the hosting service, and instead of fixing them and upholding Godaddy's agreement, you only tried to sell me more products and refused to help with the situation
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: ***On April 13, during an online transaction the complaint purchased GoDaddy’s Search Engine Visibility productThe complainant’s site is listed in major search engines such as Google and YahooThey can see this online by simply visiting Google or Yahoo and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domainGoogle and Yahoo have both indexed multiple pages for the complainant’s siteIndexing (listing, linking to) the complainant’s website is established by this inspection.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our refund policy we will refund the complainant the cost of their Search Engine Visibility purchasePlease allow to days for this to reflect with their financial institution. The complaint will retain responsibility for cancelling the Search Engine Visibility product.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Getting Familiar with Search Engine Visibility***GoDaddy’s Refund Policy***Canceling Products***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 14, 2014, our customer purchased a Website Builder and two domain names, each for a one-year term This was for a period ending May 14, On May 14, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their Website Builder service for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt, which was May 24, 2015.On May 15, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name registrations, each for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, as before, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and the date of the next renewal attempt, which was May 26, 2015.GoDaddy sent renewal notices prior to the domains’ expiration date on: April 14, (days prior to expiration) May 9, (days prior to expiration)GoDaddy also sent a renewal notice prior to the Website Builder’s expiration date on: May 4, (days prior to expiration)These notices informed the customer their expiring services would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.On May and 26, 2015, respectively, GoDaddy successfully renewed our customer's products per their account preferences, honoring its agreements.Our customer contacted our support staff on August 13, (days after the expiration date of their services), requesting the cancellation and refund for the renewal Per our Refund Policy, certain domain names that automatically renew for a one-year term are only eligible for a refund if they are canceled within days of their expiration date Our customer’s request for a refund for their domain renewals was, therefore, correctly declined Regarding the Website Builder, while the remaining unused months were only to be refunded as an in-store credit within the GoDaddy account, our agent made a one-time exception to the Refund Policy and returned the funds back to our customer’s payment method.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We are happy our agent issued a refund for the unused time on their Website Builder However, GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registrations; consequently, we are unable to refund our customer Therefore, if our customer would like to reactivate either of the domain names they canceled, they may do so at no charge if they are reactivated before September 12, Beyond September 12, 2015, the domain names may be either unavailable or require an additional redemption fee Our office or our 24-hour Customer Care team can assist our customer with reactivating the domains, if they choose to do so.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** *** Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Complainant does not dispute the excellent record keeping of Godaddy Complainant would refer to content of those contacts by Godaddy which would paint a different picture Complainant has consistently requested a return of his $due to personal illness which prevented him from forwarding information to Godaddy Complainant would also state that even when Godaddy did receive multiple photographs and text, that rather than build any part of the site with those materials, Godaddy chose to wait until complainant "was finished" before actually doing any work on the site Complainant would also state that Godaddy's advertising led complainant to believe that Godaddy actually had a design team, when in fact, Godaddy requested not only complainants materials, but could not move forward because complainant did not provide a layout for Godaddy Complainant has been most honest and truthful with Godaddy, and specifically requested a refund on numerous occasions, long before any contracts expired Complainant would close his comments by stating that over the entire period in question, Godaddy has done zero work to the complainant's web site despite having materials in October of 2015, and therefore Godaddy should not be entitled to the $because they have not fulfilled their end of the contract
I am in complete disagreement that should be resolved I told GoDaddy that what they refunded was not acceptable but it was a verbal conversation, not by email I understand that they have stated all this in a contract but if I am not getting my refund, there is NO REASON to not turn the website back on This WRONG!!!! and highway robbery THIS IS NOT OVER!!! ***###-###-####
Thank you for the opportunity to address and bring clarity to the additional concerns presented.Our administrators were able to restore the content for all five websites associated with the hosting plan that was canceled due to non-paymentAs previously stated, hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Furthermore, when our customer’s hosting plan had been canceled, the email forwarding services which they had received with the hosting plan were subsequently canceled Account management is a customer responsibilityThis includes the renewal of products and services in a timely manner and maintaining independent backups of website and database content. Had our customer maintained their own backups, they may have simply purchased a new hosting plan to replace the plan that was canceled and uploaded their properly maintained website files.WordPress provides multiple options to baa website and database contentWe recommend our customer visit https://wordpress.org/ to review their backup options Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On May 4, 2017, our customer purchased GoDaddy’s Web Design service for a one-year
term with a Customer Care representative via phoneThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee)Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Between May 4, and May 30, 2017, our Professional Web Services team worked diligently to provide the website our customer requestedThe website received our customer’s approval to be built on May 12, with no concerns expressed at that time.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 6, 2017, our customer contacted our Professional Web Services team to discuss a refundThey were informed they were no longer eligible for a full refund of the services in question due to the amount of work which had been doneHowever, they were eligible for a 70% refund in accordance with our Refund Policy which can be found here: ***At this time, we are able to provide a refund in the amount of $off of the website design fee and seven months, or $209.93, off of the hosting servicesIf this is acceptable to our customer, they may let us know and we will have the plan in question canceled and the applicable refunds issuedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2013, our customer purchased a Linux Web Hosting plan for one yearThis
service has been renewed annually, most recently on March 26, On this date, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent a renewal notice prior to the expiration date on March 16, 2017.On May 4, 2017, our customer canceled their Linux Web Hosting plan from within their accountOn June 8, 2017, our customer contacted GoDaddy to request a refund for the Linux Web Hosting they had canceled on May 4, Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s refund request was denied as the service in question was canceled outside the window of time in which it was eligible for a refundProducts renewed on an annual basis must be canceled within days of renewal to be refund eligibleWhile their request for a refund was correctly denied, as a onetime exception, GoDaddy has issued a refund for the time remaining on their Linux Web Hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On March 12, 2010, our customer purchased a standard SSL certificate for a 5-year term with assistance from GoDaddy’s customer care. A SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technologyOn February 12, 2015, GoDaddy was instructed to automatically renew the SSL certificate in question for a 3-year term per the customer’s account preferences and did so in a good faith effort to honor its agreements with the customer. GoDaddy sent renewal notices prior to expiration on December 14, and January 13, 2015, informing our customer the expiring SSL would be renewed in accordance with their account settings unless additional action was takenRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customer’s understanding, customers may log into their account at any time and modify renewal preferencesOur customer disabled automatic renewal for the SSL on April 2, 2016.The SSL certificate in question renewed on February 12, 2015, and is non-refundable. Account management, including renewal settings, is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.From time to time, GoDaddy provides promotional offers to its customers for use during
the purchase of new products and the renewal of existing onesSome offers may appear on our website and some may come in the form of emailed couponsThese offers vary and change throughout the yearItems offering a discounted rate also reflect the renewal rate for reference, ensuring our customers are aware of potential future rates. On February 27, 2017, our customer reached out to our 24/Customer Care Center with questions pertaining to the upcoming renewal of five domain names and a current offer for new domain purchasesOur customer indicated they felt they had been overcharged during the initial purchase of five domain names which took place on March 2, Our representatives made every effort to educate our customer with regard to offers and renewal rates.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was not overcharged on their domain name purchaseThis was also not alluded to in any of the recent conversations our customer had with our Customer Care Representatives. Our customer was provided with a discount code and the domain names in question were renewed for an additional yearWe appreciate our customer's candid feedback about our service levels and their concerns have been passed on for review by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe complainants refund has been processed to and accepted by their payment institutionGoDaddy will not involve itself in any dispute between the complainant and that institution. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
better busines bures the answer from this so called compan is a non senseI have provided all the required information and I have th proof that i'm the person who made the paymnt godady is sim ply trying to kep the domain name so I want to adviose them that I they will not relase the registered domain name then they will receive so many online complaints because I will advise pother customers regarding the godaddy.com problems!! this is probably a tricks to keep the registered domain names when they se an interesting domainn name!! thy sell sdomain name for $1,but in the realuty the domain name registration is probably only a method to find nw omain namee that godaddy, nodaddy! good! nodaddy.com ou aleady know that you will have complaints all over the internet if ou do not give us the registered domain name!! ou must be a bunch of geniouses!! our core business is mor probably the complaints the entire worls is making fun of ***, (nodaddy) I have the proof of payment so i'm the person who made the payment and in addition this s
y company can also recharge the $1,and the same card number is still working for a $maximum charge!! I will bring this case t the tv and a journalist friend of mine will be also very interestd to write an article about the *** company!!
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 27, 2017, our customer purchased a domain name via an online transaction
During this transaction, our customer accepted the offer for a free one-month GoCentral trialOur customer reached out to GoDaddy support teams later the same day indicating they did not want to spend the amount they would have to pay after the trial was overGoDaddy’s support teams informed our customer he could purchase the GoCentral plan outright for the year to take advantage of the new customer pricing, but our customer declined.Our customer again called on April 27, indicating they were not happy with the limitations with GoCentral and GoDaddy’s support teams offered a free one-month trial of GoDaddy’s other template based builder, Website BuilderAfter using Website Builder our customer called to discuss the difficulties and limits they had with the productOur support teams explained the differences between Website Builder and GoCentral.On April 28, 2017, our customer spoke with a GoDaddy support supervisor to discuss their concerns about Website Builder and indicated they were promised specific pricing when the trial expiredNo such promise pertaining to pricing had been givenRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceBoth Website Builder and GoCentral are proprietary template based web site buildersAs such there will be limitations in what each can doOur customer will need to either pay the pricing for Website Builder upon the end of their trial or cancel it prior to the expiration of the trial.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service• Hosting Agreement• Domain Name Registration Agreement• Domain Name Transfer Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 2015, the complainant purchased a Domain Name transfer with private registration for a one year termAdditionally, the complainant purchased a Hosting plan and an Office email plan, both for a one year term.On May 2015, the complainant worked with our support teams to cancel the products in question and get a refund for the eligible productsThe complainant was refunded for the remaining time left on their email and hosting plans as a goodwill gesture, as both products were not eligible for refunds per our refund policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a Goodwill Gesture, we have refunded all the remaining fees back to the original payment method used per our agreements with the payment providersGoDaddy’s payment processing teams have reviewed the original refund in question and found that the financial institution has not rejected the fundsThe complainant will need to contact them to inquire how they handle funds returned to an account that may have been terminated or when a pre-paid card has been discardedOnly in the event the refund request is denied by the financial institution may GoDaddy issue the refund in the form of a check.EDUCATION:The complainant may find this support article regarding our Refund Policy helpful: https://support.godaddy.com/help/article/8849/refund-policy?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainantKindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 25, 2015, our customer purchased the domain in question for two years via
an online orderOur customer opted in to our privacy service which masks the registration information required by ICANN.On February 27, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerThis transaction renewed the registration of the domain and the privacy service for two years.On March 2, 2017, our customer contacted GoDaddy to request a full refund of the February 27, transactionOur customer was advised their request would be processed.On March 28, 2017, our customer contacted GoDaddy to check on the status of their refundOur customer was advised the domain was still active within their account and would need to be canceled in order to receive a refundThe domain was removed from our customer’s account and a full refund was issued.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We understand our customer may not have realized the cancellation transaction included the registration of the domain name and privacy serviceIf our customer would like to have the domain reinstated into their account, they will need to contact our support staff and pay the registration fees which were refunded when the domain was removed from their accountThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer and has not entered into any agreements with
GoDaddy.The complainant's dispute is with a third-party that had registered the domain name in question through GoDaddyGoDaddy has no affiliation with the domain name, other than being the Registrar of Record. Domains are sold on a first-come, first-served basis, and GoDaddy does not reserve domain names simply because they may match the name of a particular partyRESOLUTION: The complainant may use any contact information provided via a public Whois lookup to connect with the domain name registrant and resolve their concerns. GoDaddy offers a free Whois lookup at https://who.godaddy.com.If the complainant is unable to come to an amicable resolution with the domain registrant, the complainant may wish to contact their legal counsel for further optionsOur Subpoena Policy and Attorney tips may also help the complainant should they decide to submit legal documentation such as a court orderGoDaddy has a long history of cooperation with law enforcement and working with the court system, from local to international levels.EDUCATION:The complainant may find the following URL useful to continue to attempt to resolve their concerns.Subpoena Policy/Attorney Tips: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAAdditionall...⇄ if the complainant feels they have a claim to the registration of the domain in question, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP).Uniform Domain Name Dispute Resolution Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN&shopper_id...⇄ cannot become involved in this third-party dispute but sincerely hope that the complainant can come to an amicable resolution with the parties involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected]*** ** *** *** *** ***
*** ** ***
Thank you for the opportunity to address the additional concerns presented by our customerGoDaddy stands by its previous response. The offers GoDaddy provides contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. In this case, the mentioned offer our customer was attempting to utilize did not apply to the order in question.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O***Office of the CEO - GoDaddy
I tried to resolve this with your customer service five different times and they could not resolve the issueYou did not address thatDo not tell me to call again when it is obviously not a solutionAlso, I cancelled the service and was charged anywayYou did not address that eitherI need to find a way to resolve thisYou owe me for two months of service that I cancelled and you charged me for anyway! Your customer service line refuses to helpAre you refusing to address this as well?
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On February 14, our customer modified the Registrant contact information associated with their domain name. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the Registrant’s contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 22, our office connected with our customer via phone to discuss their concernsThe 60-day lock has since been removed from our customer’s domainOur customer may find the following article helpful:Transferring domain names to another registrar-***
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
There were errors in the hosting service, and instead of fixing them and upholding Godaddy's agreement, you only tried to sell me more products and refused to help with the situation
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: ***On April 13, during an online transaction the complaint purchased GoDaddy’s Search Engine Visibility productThe complainant’s site is listed in major search engines such as Google and YahooThey can see this online by simply visiting Google or Yahoo and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domainGoogle and Yahoo have both indexed multiple pages for the complainant’s siteIndexing (listing, linking to) the complainant’s website is established by this inspection.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our refund policy we will refund the complainant the cost of their Search Engine Visibility purchasePlease allow to days for this to reflect with their financial institution. The complaint will retain responsibility for cancelling the Search Engine Visibility product.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Getting Familiar with Search Engine Visibility***GoDaddy’s Refund Policy***Canceling Products***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 14, 2014, our customer purchased a Website Builder and two domain names, each for a one-year term This was for a period ending May 14, On May 14, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their Website Builder service for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt, which was May 24, 2015.On May 15, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name registrations, each for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, as before, our customer’s financial institution declined payment Our customer was subsequently informed by email of the failed renewal attempt and the date of the next renewal attempt, which was May 26, 2015.GoDaddy sent renewal notices prior to the domains’ expiration date on: April 14, (days prior to expiration) May 9, (days prior to expiration)GoDaddy also sent a renewal notice prior to the Website Builder’s expiration date on: May 4, (days prior to expiration)These notices informed the customer their expiring services would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.On May and 26, 2015, respectively, GoDaddy successfully renewed our customer's products per their account preferences, honoring its agreements.Our customer contacted our support staff on August 13, (days after the expiration date of their services), requesting the cancellation and refund for the renewal Per our Refund Policy, certain domain names that automatically renew for a one-year term are only eligible for a refund if they are canceled within days of their expiration date Our customer’s request for a refund for their domain renewals was, therefore, correctly declined Regarding the Website Builder, while the remaining unused months were only to be refunded as an in-store credit within the GoDaddy account, our agent made a one-time exception to the Refund Policy and returned the funds back to our customer’s payment method.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We are happy our agent issued a refund for the unused time on their Website Builder However, GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registrations; consequently, we are unable to refund our customer Therefore, if our customer would like to reactivate either of the domain names they canceled, they may do so at no charge if they are reactivated before September 12, Beyond September 12, 2015, the domain names may be either unavailable or require an additional redemption fee Our office or our 24-hour Customer Care team can assist our customer with reactivating the domains, if they choose to do so.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** *** Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Complainant does not dispute the excellent record keeping of Godaddy Complainant would refer to content of those contacts by Godaddy which would paint a different picture Complainant has consistently requested a return of his $due to personal illness which prevented him from forwarding information to Godaddy Complainant would also state that even when Godaddy did receive multiple photographs and text, that rather than build any part of the site with those materials, Godaddy chose to wait until complainant "was finished" before actually doing any work on the site Complainant would also state that Godaddy's advertising led complainant to believe that Godaddy actually had a design team, when in fact, Godaddy requested not only complainants materials, but could not move forward because complainant did not provide a layout for Godaddy Complainant has been most honest and truthful with Godaddy, and specifically requested a refund on numerous occasions, long before any contracts expired Complainant would close his comments by stating that over the entire period in question, Godaddy has done zero work to the complainant's web site despite having materials in October of 2015, and therefore Godaddy should not be entitled to the $because they have not fulfilled their end of the contract
I am in complete disagreement that should be resolved I told GoDaddy that what they refunded was not acceptable but it was a verbal conversation, not by email I understand that they have stated all this in a contract but if I am not getting my refund, there is NO REASON to not turn the website back on This WRONG!!!! and highway robbery THIS IS NOT OVER!!! ***###-###-####
Thank you for the opportunity to address and bring clarity to the additional concerns presented.Our administrators were able to restore the content for all five websites associated with the hosting plan that was canceled due to non-paymentAs previously stated, hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Furthermore, when our customer’s hosting plan had been canceled, the email forwarding services which they had received with the hosting plan were subsequently canceled Account management is a customer responsibilityThis includes the renewal of products and services in a timely manner and maintaining independent backups of website and database content. Had our customer maintained their own backups, they may have simply purchased a new hosting plan to replace the plan that was canceled and uploaded their properly maintained website files.WordPress provides multiple options to baa website and database contentWe recommend our customer visit https://wordpress.org/ to review their backup options Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On May 4, 2017, our customer purchased GoDaddy’s Web Design service for a one-year
term with a Customer Care representative via phoneThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee)Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Between May 4, and May 30, 2017, our Professional Web Services team worked diligently to provide the website our customer requestedThe website received our customer’s approval to be built on May 12, with no concerns expressed at that time.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 6, 2017, our customer contacted our Professional Web Services team to discuss a refundThey were informed they were no longer eligible for a full refund of the services in question due to the amount of work which had been doneHowever, they were eligible for a 70% refund in accordance with our Refund Policy which can be found here: ***At this time, we are able to provide a refund in the amount of $off of the website design fee and seven months, or $209.93, off of the hosting servicesIf this is acceptable to our customer, they may let us know and we will have the plan in question canceled and the applicable refunds issuedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2013, our customer purchased a Linux Web Hosting plan for one yearThis
service has been renewed annually, most recently on March 26, On this date, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent a renewal notice prior to the expiration date on March 16, 2017.On May 4, 2017, our customer canceled their Linux Web Hosting plan from within their accountOn June 8, 2017, our customer contacted GoDaddy to request a refund for the Linux Web Hosting they had canceled on May 4, Their request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s refund request was denied as the service in question was canceled outside the window of time in which it was eligible for a refundProducts renewed on an annual basis must be canceled within days of renewal to be refund eligibleWhile their request for a refund was correctly denied, as a onetime exception, GoDaddy has issued a refund for the time remaining on their Linux Web Hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy