Thank you for the opportunity to address our customer’s additional concernsWe appreciate our customer’s feedback regarding renewal notices received, and their feedback will be shared with our developers for further consideration.The domains in question were renewed in good faith. GoDaddy, as a registrar, has a limited time frame in which it may receive refunds from domain registries for domain registrations or renewals. GoDaddy is unable to receive a refund for the domains in question, and per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On June 13,
our customer reached out to our 24/support teams regarding trouble they were experiencing processing a domain name transferThe domain name was a .FM extension which required an authorization code provided by our ccTLD Processing teamOn June 15, our customer was provided with the correct authorization code and the domain name transfer was requested and completed by our customerRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding, an incorrect authorization code was not intentionally providedCertain domain name extensions require authorization codes not available through our Domain Control CenterThe domain name in question had an expiration date of August 10, The renewal of the domain name was neither required nor suggested by our support representativesThe domain was successfully transferred away and the renewal time with itThank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy does not typically send renewal notices via mail, as these notices are time-sensitive in nature Ultimately, our customer chose the initial purchase term and renewal term of the hosting. At the time of purchase and renewal, our customer had many options available to them such as recording the expiration date in their ledger or calendar. Again, account management is a customer responsibility. While we make a best effort to partner in our customers’ success, our customers must also be responsible for their actions or lack thereof.We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.***Our customers hosting plan expired on October 1, GoDaddy made multiple attempts to renew the hosting plan in questionUnfortunately, these attempts were unsuccessfulOn the twentieth day after expiration, the hosting plan was canceled from our customers’ account for non-payment per the agreements referenced aboveRESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately. Maintaining current website backups are a customer responsibility per our agreementsGoDaddy maintains hosting backups for days after the cancellation of a hosting plan for disaster recovery purposesThese backups may be made available to our customers for a feeAs a courtesy, we offered to waive half of the restoration fee thus reducing the cost to $USD, but our offer was declined by our customer EDUCATION: In the event our customer does not have a backup of the website, they may wish to utilize the resources found at***.org for recovering any website content which may have been archivedThere may also consider searching their local hard drive for any saved contentThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
*** On January 2, our customer purchased a Virtual Private Server (VPS) for a month to month termThis VPS has billed monthly ever since per our customer’s account preferencesWhile unforeseen technical issues may arise from time to time it is a customer responsibility to manage their Virtual Private ServerIn this case, our customer reported an issue on April 13, pertaining to not being able to login to their VPSOn April 14, our server support team sent an email to the customer notifying them that the issue had been resolvedOn June 16, our customer contacted GoDaddy’s customer care team regarding the same issueThe customer stated that they were still unable to login to the VPSWe were able to duplicate the issue but more information was needed from the customerRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer was informed via phone and email in April that more information regarding changes that were made from their end needed to be providedCustomer did not respond to the email from our server team and did not follow up with GoDaddy again for monthsThe Virtual Private Server monthly renewal is currently non-refundableTo resolve the issue, we suggest that the customer reach out to our server support team with the initial requested informationThey can be reached at *** or via chat *** Thank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R*** Office of the CEO - GoDaddy
GoDaddy is again being dishonest when it says customers can change their preferencesAuto renew can only be turned on and offThere is no opportunity to change to a one year renewal, which is what I wantThey are purposely deceptive in sending an e-mail, which states they will charge $per yearThey don't say how many years and you only find this information out laterThen they say there is nothing they can do about itThis is obviously another lieThey try to hide behind terms and conditions, which are many pages long and full of legal jargon
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseWith the information presented in our customer’s original complaint we were unable to locate the charge in questionAs such, it’s possible, that if our customer was recently charged it may have been for a different account that they may have with GoDaddy.Our office has continually attempted to connect and work with our customer to address their concernsWe’ve explained to our customer our goal is to address and resolve their concernsWe would need to connect via phone to review their payment information to locate the charge in question as attempting this via email would not be a safe methodHowever, our customer has refused to work with us and instead indicated that they have no account even though one was provided to the Revdex.comAdditionally, our customer has expressed that they will continue to complain to the Revdex.com and other parties insteadWe are happy to assist and resolve this matter but we need our customer’s cooperation to do so.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantContrary to the complainant’s understanding, the domain and associated Protected Registration service were purchased via online transaction, without the assistance of GoDaddy’s customer care agents As part of the Universal Terms of Service Agreement the complainant acknowledged and agreed to provide government-issued photo identification and, if necessary, government issued business identification for verification of identityThe complainant opted to add the Protected Registration service, the highest level of protection for a domain name that GoDaddy offers, and requires submission of valid identification information by the domain name registrant (as listed within their DomainsByProxy.com account) in order to cancel As part of the same terms of service, the complainant also agreed that a valid payment method must be kept on file if any products or services are active in their account Again, the complainant has been informed what information is required to cancel Protected Registration, and it is the complainant’s responsibility to submit the requested documentation, if they are the domain name registrantOnce this documentation has been received and verified by our Domain Services team, the service may then be canceled. However, unless the registrant completes the cancellation process and provides the proper identification, GoDaddy will continue to honor its terms of service and its agreements in good faith with the registrant of the domain.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
payment was made on october , for both services that the representative asked me to pay there were a charge and another charge of that the representative was suppose to charge on my account which he did as matter fact the representative was trying to get me pay for two years up front which I did not do because I don't like their customer service they are rude my password got changed a month later who change my passwords for both emailsa representative name zack Ctold me they went to update.com to access my account and change all my passwords goddady representatives are liars and try to still money from their customers the representative was supposed to charge about from my debit card on october now if he made a mistake not to charge the right amount on the october it is not my fault they have to blame their workers not me therefore I should not pay for the consequences
Thank you for the opportunity to address and bring clarity to the additional concerns presented.We stand by our previous response As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them Our terms of service do provide a 99.9% uptime guarantee and if not met, we provide 5% of the monthly hosting feeGoDaddy has already provided a full month of service at no additional cost which is more than our agreement offerings.Thank you again for the opportunity to address the additional concerns presented.Kindest regards, KayJay R***Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 23, 2017, our customer activated a free day trial version of GoDaddy’s
website builderOn March 23, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the website builder service and did so in a good faith effort to honor its agreements with our customer.On March 24, 2017, our customer contacted GoDaddy and requested monthly billing instead of annual billing for the website builder serviceOur customer was advised that monthly billing for the website builder was not an optionThey were offered a reduced price for the annual service which they agreed toThe March renewal was refunded to InStore creditThe website builder service was then renewed for one year at the reduced price using the InStore credit fundsThe remaining InStore credit balance was returned to our customer’s original payment method.On April 25, 2017, our customer contacted GoDaddy to cancel the website builder serviceOur customer was issued an InStore credit following the cancellation of the service.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has issued a refund to our customer’s original payment method for the balance of their InStore creditPrior to doing so, a separate service within our customer’s account was automatically renewed per their account preferences using a portion of the InStore credit balanceThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
I understand they were sending renewal notices to an email account I was no longer using However, that does not justify the lack of action when the original auto-renewal call was put in place I did not have access to that email account at the time the notices were sent out
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the issue was quickly identified and resolvedGiven the nature of the intermittent issue, our support representatives provided our customer with alternate hosting optionsThese options were denied by our customerIf our customer has additional hosting related concerns, they should connect with our 24/Professional Hosting Support teams via phone at 480-505-8877.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated in our original response, our customer's agreed to and purchased term for Website Builder ended on July 20, GoDaddy then provided days of live site service without receiving paymentOn July 30, 2016, our customer’s Website Builder was suspended and their domain redirected to a page with a message indicating the site was unavailableOur customer’s content remained on our servers for another days following the service suspensionGoDaddy provided a total of days of service without payment prior to cancellation on August 9, 2016.Additionally, GoDaddy attempted to proactively notify our customer regarding their Website Builder by sending failed billing notification emails on July 20, and July 30, 2016.During interactions following the cancelation of our customers Website Builder, GoDaddy provided several gestures of goodwill to assist our customer in getting their site back on lineUltimately, however, account management is a customer’s responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On August 8, 2015, our customer purchased a bundle of GoDaddy products via online
transaction. This bundle included a domain name, GoDaddy’s Website Builder, and an Office Starter Email plan.On August 8, and 2017, respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew the email plan in question for one year terms and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on July 29, 2017, informing our customer the expiring email plan would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 5, 2017, our customer contacted GoDaddy’s Customer Care team, and was assisted with canceling the email plan. A full refund was provided at that time.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Go Daddy has the ability to retrieve these emails but are refusing to do so I contacted them within days and they had already purged them If they do not cooperate I will subpoena the data
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On June 19, our customer took advantage of an offer for a Cloud Server with
GoDaddy for a 1-month trialHowever, on June 21, our customer’s cloud server was flagged for review by our Verification OfficeOur goal is to reasonably ensure that the server was being used legitimatelyGoDaddy takes customer security and our commitment to preventing fraud very seriously.Our customer tried working with our support teams to resolve the suspensionOur customer has had a renewal for the usage on the server since then and had a charge on August 26, 2017, and September 19, 2017, respectively.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWhile the two most recent charges to the server are outside of the refund policy, as a goodwill gesture, if our customer wishes to cancel the server we will refund the server renewal charges in question. However, our customer’s domain name is no longer eligible for a refundOnce our customer cancels the cloud server from their account they can follow up with us at *** to request the refund.The following information may be helpful to our customer:Refund Policy - ***Delete products in my GoDaddy account - ***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: ***Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the complainantHowever the complainant's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on: • November 25, 2014• December 25, 2014• January 9, 2015• January 19, 2015 GoDaddy also sent notices after the expiration date on:• January 25, 2015• January 29, 2015• February 5, 2015 We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account maintenance is a customer responsibilityGoDaddy did notify the complaint via email after PayPal declined our renewal request for their domain name. EDUCATION: The complainant might find this GoDaddy article on Managing Renewals for Products and Services useful: ***Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards, *** ***
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The hosting account was not associated w/ the domain that I allowed to expire(***) It instead was associated with my other domain, ***You did send me renewal notices for the domainBut no renewal notice was ever sent for my hosting accountThis is because the hosting was not associated w/ the expiring domain
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following
Our customer acknowledged and agreed to the following agreements upon conducting business
with GoDaddy:
• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement
The latest version of these agreements and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On May 4, our customer made a purchase for multiple domain names via an online transaction for a one year termAt this time, our customer had selected to have the domains set for automatic renewal at the end of their current term.GoDaddy sent renewal notices prior to the expiration date on:• February 2, 2015• March 4, 2015• April 3, 2015• April 18, 2015• April 28, 2015Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility.Our customer was also sent confirmation of the transaction in question on:• May 3,
The customer contacted our support staff twice on May 5, to request a refund, at which time they were provided accurate information and advised that they were not eligible for a refund, per our Refund Policy
When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the Registry on behalf of the customerIt is then up to the Registry to decide if they will take back an order, return the funds, and the timeframe in which they would do soIn this case, the .co Registry does not allow for refunds on renewals of this domain name extension as stated in our Refund Policy
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service
GoDaddy has already provided the renewal money to the Registry and as such, we are unable to absorb the cost of our customer’s domain renewals
Education:
The customer might find the following support articles helpful:
Refund Policyhttps://support.godaddy.com/help/article/
Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsWe appreciate our customer’s feedback regarding renewal notices received, and their feedback will be shared with our developers for further consideration.The domains in question were renewed in good faith. GoDaddy, as a registrar, has a limited time frame in which it may receive refunds from domain registries for domain registrations or renewals. GoDaddy is unable to receive a refund for the domains in question, and per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On June 13,
our customer reached out to our 24/support teams regarding trouble they were experiencing processing a domain name transferThe domain name was a .FM extension which required an authorization code provided by our ccTLD Processing teamOn June 15, our customer was provided with the correct authorization code and the domain name transfer was requested and completed by our customerRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding, an incorrect authorization code was not intentionally providedCertain domain name extensions require authorization codes not available through our Domain Control CenterThe domain name in question had an expiration date of August 10, The renewal of the domain name was neither required nor suggested by our support representativesThe domain was successfully transferred away and the renewal time with itThank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy does not typically send renewal notices via mail, as these notices are time-sensitive in nature Ultimately, our customer chose the initial purchase term and renewal term of the hosting. At the time of purchase and renewal, our customer had many options available to them such as recording the expiration date in their ledger or calendar. Again, account management is a customer responsibility. While we make a best effort to partner in our customers’ success, our customers must also be responsible for their actions or lack thereof.We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.***Our customers hosting plan expired on October 1, GoDaddy made multiple attempts to renew the hosting plan in questionUnfortunately, these attempts were unsuccessfulOn the twentieth day after expiration, the hosting plan was canceled from our customers’ account for non-payment per the agreements referenced aboveRESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately. Maintaining current website backups are a customer responsibility per our agreementsGoDaddy maintains hosting backups for days after the cancellation of a hosting plan for disaster recovery purposesThese backups may be made available to our customers for a feeAs a courtesy, we offered to waive half of the restoration fee thus reducing the cost to $USD, but our offer was declined by our customer EDUCATION: In the event our customer does not have a backup of the website, they may wish to utilize the resources found at***.org for recovering any website content which may have been archivedThere may also consider searching their local hard drive for any saved contentThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
*** On January 2, our customer purchased a Virtual Private Server (VPS) for a month to month termThis VPS has billed monthly ever since per our customer’s account preferencesWhile unforeseen technical issues may arise from time to time it is a customer responsibility to manage their Virtual Private ServerIn this case, our customer reported an issue on April 13, pertaining to not being able to login to their VPSOn April 14, our server support team sent an email to the customer notifying them that the issue had been resolvedOn June 16, our customer contacted GoDaddy’s customer care team regarding the same issueThe customer stated that they were still unable to login to the VPSWe were able to duplicate the issue but more information was needed from the customerRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer was informed via phone and email in April that more information regarding changes that were made from their end needed to be providedCustomer did not respond to the email from our server team and did not follow up with GoDaddy again for monthsThe Virtual Private Server monthly renewal is currently non-refundableTo resolve the issue, we suggest that the customer reach out to our server support team with the initial requested informationThey can be reached at *** or via chat *** Thank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R*** Office of the CEO - GoDaddy
GoDaddy is again being dishonest when it says customers can change their preferencesAuto renew can only be turned on and offThere is no opportunity to change to a one year renewal, which is what I wantThey are purposely deceptive in sending an e-mail, which states they will charge $per yearThey don't say how many years and you only find this information out laterThen they say there is nothing they can do about itThis is obviously another lieThey try to hide behind terms and conditions, which are many pages long and full of legal jargon
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseWith the information presented in our customer’s original complaint we were unable to locate the charge in questionAs such, it’s possible, that if our customer was recently charged it may have been for a different account that they may have with GoDaddy.Our office has continually attempted to connect and work with our customer to address their concernsWe’ve explained to our customer our goal is to address and resolve their concernsWe would need to connect via phone to review their payment information to locate the charge in question as attempting this via email would not be a safe methodHowever, our customer has refused to work with us and instead indicated that they have no account even though one was provided to the Revdex.comAdditionally, our customer has expressed that they will continue to complain to the Revdex.com and other parties insteadWe are happy to assist and resolve this matter but we need our customer’s cooperation to do so.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantContrary to the complainant’s understanding, the domain and associated Protected Registration service were purchased via online transaction, without the assistance of GoDaddy’s customer care agents As part of the Universal Terms of Service Agreement the complainant acknowledged and agreed to provide government-issued photo identification and, if necessary, government issued business identification for verification of identityThe complainant opted to add the Protected Registration service, the highest level of protection for a domain name that GoDaddy offers, and requires submission of valid identification information by the domain name registrant (as listed within their DomainsByProxy.com account) in order to cancel As part of the same terms of service, the complainant also agreed that a valid payment method must be kept on file if any products or services are active in their account Again, the complainant has been informed what information is required to cancel Protected Registration, and it is the complainant’s responsibility to submit the requested documentation, if they are the domain name registrantOnce this documentation has been received and verified by our Domain Services team, the service may then be canceled. However, unless the registrant completes the cancellation process and provides the proper identification, GoDaddy will continue to honor its terms of service and its agreements in good faith with the registrant of the domain.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
payment was made on october , for both services that the representative asked me to pay there were a charge and another charge of that the representative was suppose to charge on my account which he did as matter fact the representative was trying to get me pay for two years up front which I did not do because I don't like their customer service they are rude my password got changed a month later who change my passwords for both emailsa representative name zack Ctold me they went to update.com to access my account and change all my passwords goddady representatives are liars and try to still money from their customers the representative was supposed to charge about from my debit card on october now if he made a mistake not to charge the right amount on the october it is not my fault they have to blame their workers not me therefore I should not pay for the consequences
Thank you for the opportunity to address and bring clarity to the additional concerns presented.We stand by our previous response As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them Our terms of service do provide a 99.9% uptime guarantee and if not met, we provide 5% of the monthly hosting feeGoDaddy has already provided a full month of service at no additional cost which is more than our agreement offerings.Thank you again for the opportunity to address the additional concerns presented.Kindest regards, KayJay R***Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 23, 2017, our customer activated a free day trial version of GoDaddy’s
website builderOn March 23, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the website builder service and did so in a good faith effort to honor its agreements with our customer.On March 24, 2017, our customer contacted GoDaddy and requested monthly billing instead of annual billing for the website builder serviceOur customer was advised that monthly billing for the website builder was not an optionThey were offered a reduced price for the annual service which they agreed toThe March renewal was refunded to InStore creditThe website builder service was then renewed for one year at the reduced price using the InStore credit fundsThe remaining InStore credit balance was returned to our customer’s original payment method.On April 25, 2017, our customer contacted GoDaddy to cancel the website builder serviceOur customer was issued an InStore credit following the cancellation of the service.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has issued a refund to our customer’s original payment method for the balance of their InStore creditPrior to doing so, a separate service within our customer’s account was automatically renewed per their account preferences using a portion of the InStore credit balanceThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
I understand they were sending renewal notices to an email account I was no longer using However, that does not justify the lack of action when the original auto-renewal call was put in place I did not have access to that email account at the time the notices were sent out
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the issue was quickly identified and resolvedGiven the nature of the intermittent issue, our support representatives provided our customer with alternate hosting optionsThese options were denied by our customerIf our customer has additional hosting related concerns, they should connect with our 24/Professional Hosting Support teams via phone at 480-505-8877.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated in our original response, our customer's agreed to and purchased term for Website Builder ended on July 20, GoDaddy then provided days of live site service without receiving paymentOn July 30, 2016, our customer’s Website Builder was suspended and their domain redirected to a page with a message indicating the site was unavailableOur customer’s content remained on our servers for another days following the service suspensionGoDaddy provided a total of days of service without payment prior to cancellation on August 9, 2016.Additionally, GoDaddy attempted to proactively notify our customer regarding their Website Builder by sending failed billing notification emails on July 20, and July 30, 2016.During interactions following the cancelation of our customers Website Builder, GoDaddy provided several gestures of goodwill to assist our customer in getting their site back on lineUltimately, however, account management is a customer’s responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On August 8, 2015, our customer purchased a bundle of GoDaddy products via online
transaction. This bundle included a domain name, GoDaddy’s Website Builder, and an Office Starter Email plan.On August 8, and 2017, respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew the email plan in question for one year terms and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to expiration on July 29, 2017, informing our customer the expiring email plan would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 5, 2017, our customer contacted GoDaddy’s Customer Care team, and was assisted with canceling the email plan. A full refund was provided at that time.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Go Daddy has the ability to retrieve these emails but are refusing to do so I contacted them within days and they had already purged them If they do not cooperate I will subpoena the data
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On June 19, our customer took advantage of an offer for a Cloud Server with
GoDaddy for a 1-month trialHowever, on June 21, our customer’s cloud server was flagged for review by our Verification OfficeOur goal is to reasonably ensure that the server was being used legitimatelyGoDaddy takes customer security and our commitment to preventing fraud very seriously.Our customer tried working with our support teams to resolve the suspensionOur customer has had a renewal for the usage on the server since then and had a charge on August 26, 2017, and September 19, 2017, respectively.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWhile the two most recent charges to the server are outside of the refund policy, as a goodwill gesture, if our customer wishes to cancel the server we will refund the server renewal charges in question. However, our customer’s domain name is no longer eligible for a refundOnce our customer cancels the cloud server from their account they can follow up with us at *** to request the refund.The following information may be helpful to our customer:Refund Policy - ***Delete products in my GoDaddy account - ***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: ***Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a Good Faith effort to honor its agreements with the complainantHowever the complainant's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on: • November 25, 2014• December 25, 2014• January 9, 2015• January 19, 2015 GoDaddy also sent notices after the expiration date on:• January 25, 2015• January 29, 2015• February 5, 2015 We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account maintenance is a customer responsibilityGoDaddy did notify the complaint via email after PayPal declined our renewal request for their domain name. EDUCATION: The complainant might find this GoDaddy article on Managing Renewals for Products and Services useful: ***Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards, *** ***
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The hosting account was not associated w/ the domain that I allowed to expire(***) It instead was associated with my other domain, ***You did send me renewal notices for the domainBut no renewal notice was ever sent for my hosting accountThis is because the hosting was not associated w/ the expiring domain
Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following
Our customer acknowledged and agreed to the following agreements upon conducting business
with GoDaddy:
• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement
The latest version of these agreements and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
On May 4, our customer made a purchase for multiple domain names via an online transaction for a one year termAt this time, our customer had selected to have the domains set for automatic renewal at the end of their current term.GoDaddy sent renewal notices prior to the expiration date on:• February 2, 2015• March 4, 2015• April 3, 2015• April 18, 2015• April 28, 2015Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility.Our customer was also sent confirmation of the transaction in question on:• May 3,
The customer contacted our support staff twice on May 5, to request a refund, at which time they were provided accurate information and advised that they were not eligible for a refund, per our Refund Policy
When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the Registry on behalf of the customerIt is then up to the Registry to decide if they will take back an order, return the funds, and the timeframe in which they would do soIn this case, the .co Registry does not allow for refunds on renewals of this domain name extension as stated in our Refund Policy
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service
GoDaddy has already provided the renewal money to the Registry and as such, we are unable to absorb the cost of our customer’s domain renewals
Education:
The customer might find the following support articles helpful:
Refund Policyhttps://support.godaddy.com/help/article/
Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax