Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the three year duration of time was selected by our customerOur customer also did not report any concerns pertaining to the hosting plan during the allotted day window provided for refundThis service is available for use within our customer’s GoDaddy account until November 11, and is not eligible for refundThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their billing inquiry, we are unable to locate a corresponding account with the information provided by the complainantThe information provided
did allow us to locate an account within our system. However, there have been no transactions made within this particular account.Without being able to identify the associated customer account where the billing has occurred, we are unable to provide clarity or possible resolutionRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs the information we would require to locate the account in question is too sensitive for email, we have made multiple attempts to connect with the complainant via phone and have been unsuccessfulThe complainant may contact our office via phone, and we are happy to attempt to work with them to identify the account and address their billing inquiry referenced in their complaint.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ 85260###-###-#### (Phone)
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s account currently has multiple domains in their shopping cart displaying at the advertised price for the specified domain name extension. If there are other pricing concerns our customer has experienced, they may contact us directly at [email protected] and our office will investigate these concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On August 16, 2005, our customer purchased a domain name for ten years via an online
order.On August 12, 2015, our customer renewed their domain for two years via an online order.On August 17, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• July 17, 2017• August 1, 2017• August 11, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On August 17, 2017, our customer contacted GoDaddy to request a shorter renewal term and was advised that the term for a domain registration cannot be reduced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with the terms our customer agreed to, domain names that automatically renew will do so for a period equivalent to the length of the original domain name registration.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the registry on their behalfOnce a domain is renewed with the registry, we are unable to reduce the renewal termAs such, GoDaddy will not be providing the requested refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 14, 2015, our customer purchased a domain name registration for a 1-year
term via online transaction.For applicable domains, GoDaddy makes the first of three billing attempts the day after expiration, explained at https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700.On June 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed the domain in question for a 1-year term in good faith effort to honor its agreements with our customer.On June 15, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain in question for another 1-year term in good faith effort to honor its agreements with our customerAfter each successful renewal, an order confirmation was sent via email to our customer containing detailsThis extended the registration of the domain to June 14, 2018.Several hours after the automatic renewal transaction, our customer accessed their GoDaddy account and manually renewed the domain registration and a web hosting service, each for a 1-year termThis extended the registration of the domain to June 14, 2019.Our customer contacted our Customer Care team on June 16, requesting a refund for the second transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy renewed the domain per our customer's account preferences and notified our customer following the transactionRefund requests will only be processed in accordance with GoDaddy's Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Hello,On the phone with the GoDaddy customer service rep (his name was "Joheb") mentioned that he did not see any notification that was sent to me. Can you please explain why this information was provided to me on the phone, if it was not accurate?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
When customer registers any domain with godaddy they automatically set the option to renew the domain and it does so automatically I did not know about this until it was too late I did not take ANY ACTION on my part to renew the domain It is not my fault that I don't know how their system works.This is a very poor business practice by forcing customer to do things they do not want I am very unhappy with the service and will probably never recommend the service to any of my friends and family
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]They don't address my complaint They don't address their customer service being rude and unhelpful This arrogant response is totally demonstrative of what my complaint is all about.
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, and January 28, 2016, our customer registered their domain names
publicly via online transaction.On February 21, 2016, and April 2, 2016, our customer processed purchases adding Private Registration to the two domain names in question via online transactions.On January 29, 2017, per our customers account preferences, the two domain names and Private Registration in question automatically renewed for one-year terms.On February 4, 2018, our customer processed a purchase to renew the two domain names in question via online transaction for additional one-year termsOur customer later contacted our care center requesting a refund for Private RegistrationOur agent attempted to assist our customer; however, our customer was unable to provide the security PIN to validate access to their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability to assist in validating their account and cancel Private Registration.In accordance with our Refund Policy, our customer is still eligible to receive a refund for their latest renewal; they will need to cancel the Private Registration service no later than March 6, For our customer’s convenience, we have provided the following link to assist them:Cancel Private Registration - https://www.godaddy.com/help/cancel-private-registration-1625?Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee DeMaria Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer was advised on May 13, that they would need to cancel their hosting service within thirty days in order to receive a refundThe hosting service in question is still active in our customer’s accountWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereofThey are correct in that they contacted GoDaddy in June Unfortunately these interactions, dated June and 18, occurred outside the thirty day period in which they were eligible for a refundWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can you please provide more assistance in locating the account where the recurrent monthly charges are coming from? I am happy to provide you with whatever information is useful
Regards,
*** *** *** ***
Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November
13, 2015, the complainant registered the domain in question via online transaction for a 1-year termOn February 8, our records show a user accessed the complainant’s GoDaddy account using proper login credentials and renewed the domain for an additional 9-year term.Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or notCustomers must keep their account information secure; including without limitation, their cr/Username and passwordGoDaddy also offers Two-Factor Authentication, a no-cost security feature that may prevent unauthorized account access. The complainant was not utilizing this service.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We strongly encourage the complainant to utilize best practices to secure their GoDaddy account and services withinAs a one-time exception, GoDaddy has reactivated the complainant’s domainFuture refunds will only be provided in accordance with our refund policy.The complainant may find the following articles useful: Enable Two-Factor Authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Lock Down A Compromised Account:https://www.godaddy.com/help/lock-down-a-compromised-account-6966Refund Policy: https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspxOn July 15, our customer purchased a domain name via an online transaction for a two year term; at that time, GoDaddy offered a credit for a free Linux shared hosting plan to use with the domain nameOn December 18, our customer activated this free hosting planThe domain name associated with this free hosting plan was most recently renewed by our customer on July 16, 2014.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsA notice was sent to our customer’s contact email on March 23, advising that GoDaddy would no longer offer this particular hosting service effective April 30, 2016.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer has been provided with a customer-specific code for an Economy cPanel hosting plan for a one year term at no chargeShould they require assistance in redeeming this code and migrating their content they can contact our Customer Care team at 480-505-8877.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant's concerns.The complainant does not appear to be a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On September 24, 2017, the complainant contacted GoDaddy’s Customer Care regarding a charge
to their payment method which they did not recognize. At the time, our Customer Care and payment verification teams reviewed the transaction and considered the charge legitimate.RESOLUTION:Our office has connected directly with the complainant via phone to discuss their concerns. As a goodwill gesture, we have refunded the charge in question to the complainant’s payment method, and removed the associated product from the customer account where the charge took place.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.They forgot to say that it took Godaddy days to cancel what they could and should have done in hour meanwhile I was unable to transfer my domain name away from this company.Anyway, it's done now.Thanks for your help
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsContrary to our customer’s understanding, GoDaddy’s customer care team offered to merge our customer’s multiple GoDaddy accounts during an interaction on July 21, 2016, which our customer accepted. Additionally, our customer care team confirmed renewal dates of domains in the merged account.Again, the domains in question are non-refundable GoDaddy uses a third-party check processing company, Certegy Check Services, Incfor check transactionsIn these transactions, Certegy supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer GoDaddy processed our customer’s refund on August 26, Certegy may hold those funds for up to days while Certegy determines if there are outstanding claims to those fundsIf Certegy finds an outstanding claim, all or part of the refund will be applied to what is owedOtherwise, the funds are released back to our customer’s financial institution by the 11th day.If our customer did not receive the funds by the 11th day after the processed refund, they will need to contact Certegy directlyWe have provided their contact information below for our customer’s convenience:Certegy Contact Info:U.Sand Canada Customer Care###-###-####***Our customer can utilize the Paynet Transaction ID for the original order and refund, which has been provided to them by our office via email.All applicable refunds have been processed by GoDaddy. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found a***On March 3,
2016, several domains expired within our customer’s accountPer our customer’s account preferences, GoDaddy was instructed to automatically renew the domains utilizing their associated payment method and attempted to do so in a good faith effort to honor its agreements with our customer; their financial institution declined payment(s).While GoDaddy sent expiration notices via email to the customer before and after the expiration date, GoDaddy has no control over what happens to the notice after it leaves our systemIf a customer changes their email address, we have no way of knowing the new one is unless they inform us by updating their accountAccount management is a customer responsibilityOn April 14, our customer contacted our Chat support team and was properly informed the domains may be recovered with applicable redemption fees from within the customer accountThe customer stated they will recover the domains online and ended the interactionRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur office has been unsuccessful in connecting with our customer. As a one-time exception, our office will reduce the $redemption fee, allowing our customer to redeem each domain for $plus the cost of a one-year registration renewalOur customer must contact our office directly while the domains are still in an eligible status to reasonably ensure the customer is able to recover the domains. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer was specifically advised at the time of purchase that they would need to take action in order to avoid future renewals of the service in questionOur customer did not take the required action and the service was renewed in accordance with their account preferencesThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 9, the complainant purchased GoDaddy’s Get Found service for a five year term during a call with our Customer Care Center. On March 12, the complainant next contacted our Hour Customer Care Center with questions regarding their Get Found serviceAt that time the complainant requested a refund in full. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the three year duration of time was selected by our customerOur customer also did not report any concerns pertaining to the hosting plan during the allotted day window provided for refundThis service is available for use within our customer’s GoDaddy account until November 11, and is not eligible for refundThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their billing inquiry, we are unable to locate a corresponding account with the information provided by the complainantThe information provided
did allow us to locate an account within our system. However, there have been no transactions made within this particular account.Without being able to identify the associated customer account where the billing has occurred, we are unable to provide clarity or possible resolutionRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs the information we would require to locate the account in question is too sensitive for email, we have made multiple attempts to connect with the complainant via phone and have been unsuccessfulThe complainant may contact our office via phone, and we are happy to attempt to work with them to identify the account and address their billing inquiry referenced in their complaint.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ 85260###-###-#### (Phone)
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s account currently has multiple domains in their shopping cart displaying at the advertised price for the specified domain name extension. If there are other pricing concerns our customer has experienced, they may contact us directly at [email protected] and our office will investigate these concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On August 16, 2005, our customer purchased a domain name for ten years via an online
order.On August 12, 2015, our customer renewed their domain for two years via an online order.On August 17, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:• July 17, 2017• August 1, 2017• August 11, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On August 17, 2017, our customer contacted GoDaddy to request a shorter renewal term and was advised that the term for a domain registration cannot be reduced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with the terms our customer agreed to, domain names that automatically renew will do so for a period equivalent to the length of the original domain name registration.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying/renewing the domain(s) from the registry on their behalfOnce a domain is renewed with the registry, we are unable to reduce the renewal termAs such, GoDaddy will not be providing the requested refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 14, 2015, our customer purchased a domain name registration for a 1-year
term via online transaction.For applicable domains, GoDaddy makes the first of three billing attempts the day after expiration, explained at https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700.On June 15, 2016, per our customer’s account preferences, GoDaddy automatically renewed the domain in question for a 1-year term in good faith effort to honor its agreements with our customer.On June 15, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain in question for another 1-year term in good faith effort to honor its agreements with our customerAfter each successful renewal, an order confirmation was sent via email to our customer containing detailsThis extended the registration of the domain to June 14, 2018.Several hours after the automatic renewal transaction, our customer accessed their GoDaddy account and manually renewed the domain registration and a web hosting service, each for a 1-year termThis extended the registration of the domain to June 14, 2019.Our customer contacted our Customer Care team on June 16, requesting a refund for the second transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy renewed the domain per our customer's account preferences and notified our customer following the transactionRefund requests will only be processed in accordance with GoDaddy's Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Hello,On the phone with the GoDaddy customer service rep (his name was "Joheb") mentioned that he did not see any notification that was sent to me. Can you please explain why this information was provided to me on the phone, if it was not accurate?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
When customer registers any domain with godaddy they automatically set the option to renew the domain and it does so automatically I did not know about this until it was too late I did not take ANY ACTION on my part to renew the domain It is not my fault that I don't know how their system works.This is a very poor business practice by forcing customer to do things they do not want I am very unhappy with the service and will probably never recommend the service to any of my friends and family
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]They don't address my complaint They don't address their customer service being rude and unhelpful This arrogant response is totally demonstrative of what my complaint is all about.
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 27, and January 28, 2016, our customer registered their domain names
publicly via online transaction.On February 21, 2016, and April 2, 2016, our customer processed purchases adding Private Registration to the two domain names in question via online transactions.On January 29, 2017, per our customers account preferences, the two domain names and Private Registration in question automatically renewed for one-year terms.On February 4, 2018, our customer processed a purchase to renew the two domain names in question via online transaction for additional one-year termsOur customer later contacted our care center requesting a refund for Private RegistrationOur agent attempted to assist our customer; however, our customer was unable to provide the security PIN to validate access to their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability to assist in validating their account and cancel Private Registration.In accordance with our Refund Policy, our customer is still eligible to receive a refund for their latest renewal; they will need to cancel the Private Registration service no later than March 6, For our customer’s convenience, we have provided the following link to assist them:Cancel Private Registration - https://www.godaddy.com/help/cancel-private-registration-1625?Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee DeMaria Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer was advised on May 13, that they would need to cancel their hosting service within thirty days in order to receive a refundThe hosting service in question is still active in our customer’s accountWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereofThey are correct in that they contacted GoDaddy in June Unfortunately these interactions, dated June and 18, occurred outside the thirty day period in which they were eligible for a refundWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can you please provide more assistance in locating the account where the recurrent monthly charges are coming from? I am happy to provide you with whatever information is useful
Regards,
*** *** *** ***
Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November
r/Username and passwordGoDaddy also offers Two-Factor Authentication, a no-cost security feature that may prevent unauthorized account access. The complainant was not utilizing this service.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We strongly encourage the complainant to utilize best practices to secure their GoDaddy account and services withinAs a one-time exception, GoDaddy has reactivated the complainant’s domainFuture refunds will only be provided in accordance with our refund policy.The complainant may find the following articles useful: Enable Two-Factor Authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Lock Down A Compromised Account:https://www.godaddy.com/help/lock-down-a-compromised-account-6966Refund Policy: https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
13, 2015, the complainant registered the domain in question via online transaction for a 1-year termOn February 8, our records show a user accessed the complainant’s GoDaddy account using proper login credentials and renewed the domain for an additional 9-year term.Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or notCustomers must keep their account information secure; including without limitation, their c
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspxOn July 15, our customer purchased a domain name via an online transaction for a two year term; at that time, GoDaddy offered a credit for a free Linux shared hosting plan to use with the domain nameOn December 18, our customer activated this free hosting planThe domain name associated with this free hosting plan was most recently renewed by our customer on July 16, 2014.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsA notice was sent to our customer’s contact email on March 23, advising that GoDaddy would no longer offer this particular hosting service effective April 30, 2016.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer has been provided with a customer-specific code for an Economy cPanel hosting plan for a one year term at no chargeShould they require assistance in redeeming this code and migrating their content they can contact our Customer Care team at 480-505-8877.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant's concerns.The complainant does not appear to be a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On September 24, 2017, the complainant contacted GoDaddy’s Customer Care regarding a charge
to their payment method which they did not recognize. At the time, our Customer Care and payment verification teams reviewed the transaction and considered the charge legitimate.RESOLUTION:Our office has connected directly with the complainant via phone to discuss their concerns. As a goodwill gesture, we have refunded the charge in question to the complainant’s payment method, and removed the associated product from the customer account where the charge took place.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.They forgot to say that it took Godaddy days to cancel what they could and should have done in hour meanwhile I was unable to transfer my domain name away from this company.Anyway, it's done now.Thanks for your help
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsContrary to our customer’s understanding, GoDaddy’s customer care team offered to merge our customer’s multiple GoDaddy accounts during an interaction on July 21, 2016, which our customer accepted. Additionally, our customer care team confirmed renewal dates of domains in the merged account.Again, the domains in question are non-refundable GoDaddy uses a third-party check processing company, Certegy Check Services, Incfor check transactionsIn these transactions, Certegy supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer GoDaddy processed our customer’s refund on August 26, Certegy may hold those funds for up to days while Certegy determines if there are outstanding claims to those fundsIf Certegy finds an outstanding claim, all or part of the refund will be applied to what is owedOtherwise, the funds are released back to our customer’s financial institution by the 11th day.If our customer did not receive the funds by the 11th day after the processed refund, they will need to contact Certegy directlyWe have provided their contact information below for our customer’s convenience:Certegy Contact Info:U.Sand Canada Customer Care###-###-####***Our customer can utilize the Paynet Transaction ID for the original order and refund, which has been provided to them by our office via email.All applicable refunds have been processed by GoDaddy. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found a***On March 3,
2016, several domains expired within our customer’s accountPer our customer’s account preferences, GoDaddy was instructed to automatically renew the domains utilizing their associated payment method and attempted to do so in a good faith effort to honor its agreements with our customer; their financial institution declined payment(s).While GoDaddy sent expiration notices via email to the customer before and after the expiration date, GoDaddy has no control over what happens to the notice after it leaves our systemIf a customer changes their email address, we have no way of knowing the new one is unless they inform us by updating their accountAccount management is a customer responsibilityOn April 14, our customer contacted our Chat support team and was properly informed the domains may be recovered with applicable redemption fees from within the customer accountThe customer stated they will recover the domains online and ended the interactionRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur office has been unsuccessful in connecting with our customer. As a one-time exception, our office will reduce the $redemption fee, allowing our customer to redeem each domain for $plus the cost of a one-year registration renewalOur customer must contact our office directly while the domains are still in an eligible status to reasonably ensure the customer is able to recover the domains. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer was specifically advised at the time of purchase that they would need to take action in order to avoid future renewals of the service in questionOur customer did not take the required action and the service was renewed in accordance with their account preferencesThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 9, the complainant purchased GoDaddy’s Get Found service for a five year term during a call with our Customer Care Center. On March 12, the complainant next contacted our Hour Customer Care Center with questions regarding their Get Found serviceAt that time the complainant requested a refund in full. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax