Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On March 19, 2016, our customer purchased domain name registrations, and renewed domain name registrations, each for a one-year term via online transaction. After this purchase completed, our customer received a discount code via email to utilize for their next purchase.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transaction.After our customer received this email, they contacted GoDaddy’s Customer Consultation and Care Center to attempt to apply this discount to their previous purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Discount codes are unable to be applied to orders after a transaction has completed. As such, we are unable to provide our customer with the requested refund/discount. The discount code our customer received is available for use on a future qualifying purchase.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 22, 2015, our customer purchased a Workspace Email plan for a one-year term
with help from GoDaddy’s Customer Care. Our customer renewed this plan for another one-year term on July 12, 2016, and for a two-year term on July 21, 2017. Both transactions were assisted by our Customer Care team.In November 2017, our customer contacted GoDaddy’s Customer Care, believing emails they were receiving were disappearing from their account. During the troubleshooting process, it was determined the email service was functioning correctly, as test emails were received and viewable via Webmail. The issue was found to be with the email client our customer was utilizing.On November and 20, 2017, our customer contacted GoDaddy requesting a pro-rated refund on their Workspace Email, and were informed the product was outside of refund eligibility, per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, our office has provided a refund of one year of the Workspace Email, totaling $119.88, as In-Store Credit available for future purchases with GoDaddy.Future refunds will be provided in accordance with GoDaddy’s Refund Policy: ***We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe stand by our previous responseOn October 9, 2015, following the successful automatic renewal of domain name registrations per our customer's account preferences, GoDaddy sent an email confirmation to them which contained the itemized details of this transaction Approximately ten hours later our customer made the decision to manually process additional renewalsOur customer has since transferred all domain names to another registrar and the time added to the domains during the October 9, renewals accompanied them to that registrarGoDaddy paid the registry for this time and cannot be expected to provide further refunds to our customerThere are no applicable refunds available to our customer. As such, we believe this matter is closed.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's
concerns
Upon conducting business with GoDaddy, our customer
acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx
On July 25, 2017, our customer contacted
GoDaddy’s
Customer Care as they were unable to view their site and was informed their
hosting plan had been canceled two days prior for non-payment
On July 3, 2017, our customer’s hosting services expired
Per their account preferences, GoDaddy attempted to renew the service in a good
faith effort to honor its agreements with our customer, however, their
financial institution declined payment.
GoDaddy sent multiple notices to inform our customer the hosting may be
canceled unless action was taken
After expiration, GoDaddy provided days of hosting
service without payment prior to cancellation
GoDaddy charges $fee per website to restore data on
occasions where a customer has not backed up their own contentHosting
restores are not a service GoDaddy regularly offers, may take to days to
complete, and are not guaranteedRestore fees are not punitive; rather, they
help offset expense incurred performing data recovery workCustomers are not
obligated to pay a restore fee provided they maintained their own independent
backups; a responsibility agreed to upon hosting sites with GoDaddy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good
faith and honored its terms of service
If our customer wishes to have GoDaddy restore their site,
they will need to contact our support teams to move forward with a restore
request
Thank you again for the opportunity to address the concerns
presented by our customer
Kindest regards,
John M***
Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 14, 2017, our customer purchased GoDaddy’s GoCentral Online Store package
for a one-year term. GoCentral Online Store is a proprietary, do-it-yourself, template based product to construct a website and store.On May 3, our customer contacted our 24/Customer Care Center stating they had received an email containing a discount code for use with a future purchaseOur customer stated they wanted us to retroactively discount the GoCentral plan they purchasedOur customer was correctly informed we cannot retroactively apply discountsOur customer was informed the only way to apply the discount would be if they cancelled their current plan and re-purchased itRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOn May 16, 2017, our customer contacted our support teams and was properly informed the service was beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at https://x.co/refundpolicyKindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry
Following our original response, our office had the opportunity to speak with our customerAfter listening to their concerns, GoDaddy extended another hosting account they have with us, along with their email service, for one additional year at no cost
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.We have reviewed this matter and would like to present the followingGoDaddy has entered into no agreements with the complainantDomains are sold on a
first-come, first-served basis.GoDaddy does not and never has participated in domain name “front-running”, which is the act of registering domain names after a registration search is doneWe encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium ListingsPremium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where it is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current owner (Registrant) to inquire about a possible sale and/or transfer of the domain.We sincerely hope that the complainant can either amicably resolve their concerns with the current Registrant (owner) or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerGoDaddy fixed the customer’s contact form by disabling a shadow-effect feature that was causing the trouble. As we mentioned previously, this feature will be fixed in a future update.On June 30, 2015, we explained to the customer: “When you add or edit your website's buttons, shapes, text boxes, and other elements, you can select to modify the element's settings. (Just select the element, then click on the little cog/gear icon to get to the settings. Some elements also have an Advanced Settings link, as well. For those elements that support the feature, you can chose a shadow effect which will give your site a perception of depth by placing a shadow gradient around the individual elements. (You likely did not even notice this since your website has a black background and does not show the shadow effect as well as a website with a lighter background.)As for why it was working previously but not now, it is likely that a recent update to the application that re-renders the site in the mobile environment is having a conflict with the feature.”As mentioned above, because the customer’s website is utilizing a black background, the shadow effect is not even visible to viewers of the site. Therefore, we have advised our customer not to re-enable the shadow effect else they may cause their contact form to stop working once again.I hope this has brought some understanding to the concerns presented by our customer.Kindest regards,*** *** Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 3, 2017, our customer manually renewed *** and
*** via online transaction for a one-year term.On February 12, or customer manually renewed *** and *** via online transaction for a one-year term.Our customer filed chargeback claims with their financial institution on March 8, and March 22, Once a chargeback claim is received, we suspend the products and services involved due to the funds having been returned to the financial institution involved.If our customer would like to recover the domain names in question, they will need to either pay for the items and associated administration fees or connect with their financial institution to have the claims withdrawn, thus allowing us to revert the domain names to the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.This information was provided to our customer via a prior Revdex.com complaints and Rebuttal; Number ***At this time, the chargeback claim has not been resolved and GoDaddy has not heard from our customer’s financial institutionThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Several attempts to get my site up and running took well over a week and well over hours of my billable timeTo which they required me to by the wordpress managed hosted service - being told several times by several layers of their support organization that it would fix all my woesafter week they finally got the site up and running only to be told that the site they demanded be migrated to the new service they made me buy could not be migrated over and I would have to do the migration myself -- several promises for help later I finally abandoned hope of migrationThe unbillable hours I expended cost me well over yrs of what the godaddy service costMy client was retiring so I finally left all alone until she retiredMy complete and utter dissatisfaction is well documented in Godaddys service records and attempts to put contract policies in the way of pure unmitigated lack of service is a discredit to the aggravation and costs I had to incurI am simply asking for a refund of unused services per their policy based on lack of service in the form of credit card refund not store credit.
Regards,
*** ***
Godaddy did not send an email to us on May 10thIn fact Godaddy failed to notifiy us at allThey have made this claim to us several times and we have asked them to submit proof and they ignored our requestI will accept the resolution to this matter if they can provide concrete proof that an email was actually sent to us on May 10th giving us notice as they so claim
Their response doesn't make any senseThey never even contacted meThis has nothing to do with CPanel hosting, and the backups have nothing to do with a cancelled planMy plan is still active, and I paid for daily backups, so why do I also need to keep my own? Just another example of why GoDaddy doesn't care about their customersHad they taken the time to contact me about the issue, they might have known what was going on
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has expressed a desire to access the content that is in a third parties GoDaddy account.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously and cannot arbitrarily provide access to the content in question. Furthermore this is a dispute between third parties to which GoDaddy cannot become involvedEDUCATION:The following URL will allow the complainant to reference our Privacy Policy: https://www.godaddy.com/Agreements/Privacy.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
I do not accept this responseI have been a customer of GoDaddy since I have never filed a claimTheir policy is unfair and only protects their best interests and not their long term customers'.sincerely,Denise Steele
Revdex.com:
Thank you for the responseI had already stated that "I understand your terms and conditions will state that renewal pricing is different" and that I was ok with itSo copying and pasting your standard template reply just to satisfy Revdex.com guidelines is pretty lame customer servicePerhaps you get so many Revdex.com complaints that you can't answer them personally.I'm happy with the price of the renewal - my primary dispute is that it's not fair or concise to display "promotional" or "new product" prices to customers who LOG IN TO THEIR ACCOUNT and then click RENEWSeems reasonable to me.Note to Revdex.com - if you really want to provide a great service, perhaps you should consider requiring businesses to give individual responses rather than copy/paste templates
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, GoDaddy has no record of contact with our support team to discuss our hosting services prior to the customer's online purchaseThe hosting service is in fact being used and is working as intended, evidenced by the site that is still being hosted by our customerThe second site our customer was attempting to host was not meant for the hosting they had purchasedGoDaddy wants to ensure they have the right product for their needs, not upsellOur customer is correct in that the hosting was not canceled, as they took no action on their part to cancel the service after being correctly advised it was no longer eligible for a refundAccount management, including the cancellation of unwanted products, is a customer responsibility.In an effort to resolve this matter amicably, GoDaddy will make a onetime exception to our refund policy and provide a credit for the time remaining on the current plan once it is canceled by our customerThey may use this credit towards any transaction within the GoDaddy account in question. After canceling the hosting service, our customer should contact support to have the credit applied to their account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy does not have access to information such as a customer’s social security number, and has specific security policies in place. GoDaddy’s agents are not able to access customer accounts without validation. In this case, our customer was unable to validate the account in question on October 12, 2016, and stated they would follow the changeupdate.com update process to gain access to the account. These steps were not followedOur customer did not contact our support team again until November 27, 2016, at which time, they validated the account, and were informed the products were no longer refundable, as it had been in excess of days since renewal.GoDaddy renewed the products in question in good faith, and attempted to proactively notify the customer prior to renewal. While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof. Account management, including renewal settings, are a customer responsibility Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, GoDaddy did not make the permissions change to the hosting directory that caused the issue our customer experiencedGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced.GoDaddy's technical support staff worked diligently to resolve the technical issues our customer experienced.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 10, the complainant contacted our Customer Care Center to purchase a cPanel Hosting plan with the stated intention to migrate websites to it from earlier versions of GoDaddy’s Shared HostingThe plan they purchased during this call was an Unlimited cPanel Hosting for a year term.During the course of the migrations the complainant discovered their websites were not fully compatible with our cPanel Hosting productThey have now requested to be refunded of the years of their plan.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The cPanel Hosting plan functioned as expected.If the complainant agrees to reduce the term of their cPanel Hosting plan to one year, GoDaddy will as an exception to our Refund Policy, process a refund of years of the original purchase priceThe complainant can take advantage of this offer by contacting this office directly EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future.Getting Started with Hosting (cPanel)https://support.godaddy.com/help/article/8794/getting-started-with-hosti...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On March 19, 2016, our customer purchased domain name registrations, and renewed domain name registrations, each for a one-year term via online transaction. After this purchase completed, our customer received a discount code via email to utilize for their next purchase.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transaction.After our customer received this email, they contacted GoDaddy’s Customer Consultation and Care Center to attempt to apply this discount to their previous purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Discount codes are unable to be applied to orders after a transaction has completed. As such, we are unable to provide our customer with the requested refund/discount. The discount code our customer received is available for use on a future qualifying purchase.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 22, 2015, our customer purchased a Workspace Email plan for a one-year term
with help from GoDaddy’s Customer Care. Our customer renewed this plan for another one-year term on July 12, 2016, and for a two-year term on July 21, 2017. Both transactions were assisted by our Customer Care team.In November 2017, our customer contacted GoDaddy’s Customer Care, believing emails they were receiving were disappearing from their account. During the troubleshooting process, it was determined the email service was functioning correctly, as test emails were received and viewable via Webmail. The issue was found to be with the email client our customer was utilizing.On November and 20, 2017, our customer contacted GoDaddy requesting a pro-rated refund on their Workspace Email, and were informed the product was outside of refund eligibility, per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, our office has provided a refund of one year of the Workspace Email, totaling $119.88, as In-Store Credit available for future purchases with GoDaddy.Future refunds will be provided in accordance with GoDaddy’s Refund Policy: ***We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe stand by our previous responseOn October 9, 2015, following the successful automatic renewal of domain name registrations per our customer's account preferences, GoDaddy sent an email confirmation to them which contained the itemized details of this transaction Approximately ten hours later our customer made the decision to manually process additional renewalsOur customer has since transferred all domain names to another registrar and the time added to the domains during the October 9, renewals accompanied them to that registrarGoDaddy paid the registry for this time and cannot be expected to provide further refunds to our customerThere are no applicable refunds available to our customer. As such, we believe this matter is closed.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's
concerns
Upon conducting business with GoDaddy, our customer
acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx
On July 25, 2017, our customer contacted
GoDaddy’s
Customer Care as they were unable to view their site and was informed their
hosting plan had been canceled two days prior for non-payment
On July 3, 2017, our customer’s hosting services expired
Per their account preferences, GoDaddy attempted to renew the service in a good
faith effort to honor its agreements with our customer, however, their
financial institution declined payment.
GoDaddy sent multiple notices to inform our customer the hosting may be
canceled unless action was taken
After expiration, GoDaddy provided days of hosting
service without payment prior to cancellation
GoDaddy charges $fee per website to restore data on
occasions where a customer has not backed up their own contentHosting
restores are not a service GoDaddy regularly offers, may take to days to
complete, and are not guaranteedRestore fees are not punitive; rather, they
help offset expense incurred performing data recovery workCustomers are not
obligated to pay a restore fee provided they maintained their own independent
backups; a responsibility agreed to upon hosting sites with GoDaddy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good
faith and honored its terms of service
If our customer wishes to have GoDaddy restore their site,
they will need to contact our support teams to move forward with a restore
request
Thank you again for the opportunity to address the concerns
presented by our customer
Kindest regards,
John M***
Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 14, 2017, our customer purchased GoDaddy’s GoCentral Online Store package
for a one-year term. GoCentral Online Store is a proprietary, do-it-yourself, template based product to construct a website and store.On May 3, our customer contacted our 24/Customer Care Center stating they had received an email containing a discount code for use with a future purchaseOur customer stated they wanted us to retroactively discount the GoCentral plan they purchasedOur customer was correctly informed we cannot retroactively apply discountsOur customer was informed the only way to apply the discount would be if they cancelled their current plan and re-purchased itRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOn May 16, 2017, our customer contacted our support teams and was properly informed the service was beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at https://x.co/refundpolicyKindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry
Following our original response, our office had the opportunity to speak with our customerAfter listening to their concerns, GoDaddy extended another hosting account they have with us, along with their email service, for one additional year at no cost
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.We have reviewed this matter and would like to present the followingGoDaddy has entered into no agreements with the complainantDomains are sold on a
first-come, first-served basis.GoDaddy does not and never has participated in domain name “front-running”, which is the act of registering domain names after a registration search is doneWe encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium ListingsPremium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where it is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current owner (Registrant) to inquire about a possible sale and/or transfer of the domain.We sincerely hope that the complainant can either amicably resolve their concerns with the current Registrant (owner) or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerGoDaddy fixed the customer’s contact form by disabling a shadow-effect feature that was causing the trouble. As we mentioned previously, this feature will be fixed in a future update.On June 30, 2015, we explained to the customer: “When you add or edit your website's buttons, shapes, text boxes, and other elements, you can select to modify the element's settings. (Just select the element, then click on the little cog/gear icon to get to the settings. Some elements also have an Advanced Settings link, as well. For those elements that support the feature, you can chose a shadow effect which will give your site a perception of depth by placing a shadow gradient around the individual elements. (You likely did not even notice this since your website has a black background and does not show the shadow effect as well as a website with a lighter background.)As for why it was working previously but not now, it is likely that a recent update to the application that re-renders the site in the mobile environment is having a conflict with the feature.”As mentioned above, because the customer’s website is utilizing a black background, the shadow effect is not even visible to viewers of the site. Therefore, we have advised our customer not to re-enable the shadow effect else they may cause their contact form to stop working once again.I hope this has brought some understanding to the concerns presented by our customer.Kindest regards,*** *** Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 3, 2017, our customer manually renewed *** and
*** via online transaction for a one-year term.On February 12, or customer manually renewed *** and *** via online transaction for a one-year term.Our customer filed chargeback claims with their financial institution on March 8, and March 22, Once a chargeback claim is received, we suspend the products and services involved due to the funds having been returned to the financial institution involved.If our customer would like to recover the domain names in question, they will need to either pay for the items and associated administration fees or connect with their financial institution to have the claims withdrawn, thus allowing us to revert the domain names to the account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.This information was provided to our customer via a prior Revdex.com complaints and Rebuttal; Number ***At this time, the chargeback claim has not been resolved and GoDaddy has not heard from our customer’s financial institutionThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Several attempts to get my site up and running took well over a week and well over hours of my billable timeTo which they required me to by the wordpress managed hosted service - being told several times by several layers of their support organization that it would fix all my woesafter week they finally got the site up and running only to be told that the site they demanded be migrated to the new service they made me buy could not be migrated over and I would have to do the migration myself -- several promises for help later I finally abandoned hope of migrationThe unbillable hours I expended cost me well over yrs of what the godaddy service costMy client was retiring so I finally left all alone until she retiredMy complete and utter dissatisfaction is well documented in Godaddys service records and attempts to put contract policies in the way of pure unmitigated lack of service is a discredit to the aggravation and costs I had to incurI am simply asking for a refund of unused services per their policy based on lack of service in the form of credit card refund not store credit.
Regards,
*** ***
Godaddy did not send an email to us on May 10thIn fact Godaddy failed to notifiy us at allThey have made this claim to us several times and we have asked them to submit proof and they ignored our requestI will accept the resolution to this matter if they can provide concrete proof that an email was actually sent to us on May 10th giving us notice as they so claim
Their response doesn't make any senseThey never even contacted meThis has nothing to do with CPanel hosting, and the backups have nothing to do with a cancelled planMy plan is still active, and I paid for daily backups, so why do I also need to keep my own? Just another example of why GoDaddy doesn't care about their customersHad they taken the time to contact me about the issue, they might have known what was going on
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has expressed a desire to access the content that is in a third parties GoDaddy account.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously and cannot arbitrarily provide access to the content in question. Furthermore this is a dispute between third parties to which GoDaddy cannot become involvedEDUCATION:The following URL will allow the complainant to reference our Privacy Policy: https://www.godaddy.com/Agreements/Privacy.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ
I do not accept this responseI have been a customer of GoDaddy since I have never filed a claimTheir policy is unfair and only protects their best interests and not their long term customers'.sincerely,Denise Steele
Revdex.com:
Thank you for the responseI had already stated that "I understand your terms and conditions will state that renewal pricing is different" and that I was ok with itSo copying and pasting your standard template reply just to satisfy Revdex.com guidelines is pretty lame customer servicePerhaps you get so many Revdex.com complaints that you can't answer them personally.I'm happy with the price of the renewal - my primary dispute is that it's not fair or concise to display "promotional" or "new product" prices to customers who LOG IN TO THEIR ACCOUNT and then click RENEWSeems reasonable to me.Note to Revdex.com - if you really want to provide a great service, perhaps you should consider requiring businesses to give individual responses rather than copy/paste templates
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, GoDaddy has no record of contact with our support team to discuss our hosting services prior to the customer's online purchaseThe hosting service is in fact being used and is working as intended, evidenced by the site that is still being hosted by our customerThe second site our customer was attempting to host was not meant for the hosting they had purchasedGoDaddy wants to ensure they have the right product for their needs, not upsellOur customer is correct in that the hosting was not canceled, as they took no action on their part to cancel the service after being correctly advised it was no longer eligible for a refundAccount management, including the cancellation of unwanted products, is a customer responsibility.In an effort to resolve this matter amicably, GoDaddy will make a onetime exception to our refund policy and provide a credit for the time remaining on the current plan once it is canceled by our customerThey may use this credit towards any transaction within the GoDaddy account in question. After canceling the hosting service, our customer should contact support to have the credit applied to their account.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy does not have access to information such as a customer’s social security number, and has specific security policies in place. GoDaddy’s agents are not able to access customer accounts without validation. In this case, our customer was unable to validate the account in question on October 12, 2016, and stated they would follow the changeupdate.com update process to gain access to the account. These steps were not followedOur customer did not contact our support team again until November 27, 2016, at which time, they validated the account, and were informed the products were no longer refundable, as it had been in excess of days since renewal.GoDaddy renewed the products in question in good faith, and attempted to proactively notify the customer prior to renewal. While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof. Account management, including renewal settings, are a customer responsibility Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, GoDaddy did not make the permissions change to the hosting directory that caused the issue our customer experiencedGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced.GoDaddy's technical support staff worked diligently to resolve the technical issues our customer experienced.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 10, the complainant contacted our Customer Care Center to purchase a cPanel Hosting plan with the stated intention to migrate websites to it from earlier versions of GoDaddy’s Shared HostingThe plan they purchased during this call was an Unlimited cPanel Hosting for a year term.During the course of the migrations the complainant discovered their websites were not fully compatible with our cPanel Hosting productThey have now requested to be refunded of the years of their plan.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The cPanel Hosting plan functioned as expected.If the complainant agrees to reduce the term of their cPanel Hosting plan to one year, GoDaddy will as an exception to our Refund Policy, process a refund of years of the original purchase priceThe complainant can take advantage of this offer by contacting this office directly EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future.Getting Started with Hosting (cPanel)https://support.godaddy.com/help/article/8794/getting-started-with-hosti...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax