Thank you for the opportunity to address the additional concerns presented by our customer.As previously indicated our customer is subject to GoDaddy’s pricingThe *** partnership was a limited time offer for Godaddy customersOur customer may verify the discontinuation of this offer via the *** website: ***Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,KayJay R***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, the product in question is outside of the term of refund eligibility. As a goodwill gesture, GoDaddy would be willing to add a Deluxe Managed WordPress plan back to our customer’s account for the remaining term of months at no cost, to allow our customer to utilize the hosting with another domain if they choose. Again, the product is non-refundable.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have since had my account merged back to my original 1st account (A) and would like GoDaddy to do as stated by providing me with the basic managed *** membership: "If the complainant does not wish to use the Website Builder plan, they can cancel it from Account B, and GoDaddy will provide them with Basic Managed *** hosting for a one-year term in its place as a goodwill gesture."
Regards,
*** ***
I understand that the domain was bought in August as I first tried to pick it up thenI was in the middle of purchasing it when it said it was no longer available right as I was checking outI was searching for other domains to use and ended up buying a .net name instead through register.com though I paid more for that oneWhen I searched for the original .com domain I was first trying to purchase just over a month later, Go Daddy once again had it listed as availableI tried to purchase it againNo success as it was already boughtMy complaint is that when I was first trying to purchase it in August, it was listed as availableIn the middle of trying to check out, it suddenly was no longer availableBut then I conveniently get offered the service to retrieve it from whoever owns it by paying ~$+ commissionAnd according to WHOIS, Go Daddy is the registrar for the nameI had a similar experience years ago with a prior business domain, checked whois after I was not allowed to checkout due to the domain suddenly not being available, and found GoDaddy was the registrar for that one as well purchased interestingly enough on the date I was trying to pick it upJust seems like an awful lot of coincidences here
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant’s statements indicate they enlisted the services of another individual to
manage their products and services with GoDaddy The complainant or a party authorized to act on their behalf acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGo Daddy offers private registration services for select domain names via an affiliate company, Domains by ProxyThis is an aservice which customers may manage; including the cancellation of the service, from within their respective Domains by Proxy accountAccount management is a customer responsibility.The domain name in question was registered via online transaction on June 29, for a one-year term, for the period ending June 29, 2010. On May 25, the complainant, or an authorized party accessing the account on their behalf, renewed the domain name for a year term via online transaction. This renewal extended the domain name’s registration until June 29, 2015.On March 12, the complainant or authorized party added private registration services to the domain name via online transaction. The private registration offered by Domains By Proxy must match the length of the domain’s registration, and was added at a cost of $32.96.On June 24, the complainant or the authorized party manually renewed the domain name registration with associated private registration services for another one-year term. This is for the term ending June 24, 2016.On June 30, 2015, the complainant contacted GoDaddy’s 24/Customer Care Center to dispute the renewal of the private registration service stating they did not have the linformation to cancel the service as the authorized party that managed the complainant’s account was no longer available to contact. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant cancels the private registration service from the respective Domains By Proxy account by August 31, 2015, GoDaddy will refund the most recent private registration renewal fee as a one-time exception to our Refund Policy. Any previous purchase or renewal of private registration services for the domain name are non-refundable.EDUCATION:The complainant may find the following links from GoDaddy’s help center useful:Canceling Private Registration for Your Domain Names:https://www.godaddy.com/help/canceling-private-registration-for-your-domai...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy will sometimes offer promotional items or bundles with new purchases of
certain items, such as domains. In this case, our customer appears to be unhappy with the free addition of month of *** *** email added to the shopping cart when purchasing a new qualifying domain name registration RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has already canceled the *** *** email plan that was included in their most recent domain purchase on July 31, 2016, and therefore should not be billed for its renewalOur customer is under no requirement to purchase/utilize the *** *** plan(s) included in the promotion, and can remove the plan from the shopping cart during the checkout process, by clicking the “Remove” link Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 6, 2016, per our customer's account preferences, GoDaddy was instructed to
not automatically renew a hosting plan and did not in a good faith effort to honor its agreements with our customerGoDaddy sent multiple notices informing our customer the risk of cancellation without further actionAccount management is a customer responsibility.Following expiration, GoDaddy provided days of live site service without paymentGoDady then held the website in suspended status for another days before content was deleted. GoDaddy provided total days of service without payment prior to cancellation.GoDaddy charges a $fee per website to restore data when a customer has not backed up their own contentRestore fees help offset expense incurred performing data recovery workCustomers are not obligated to pay this fee if they maintained independent backups; a responsibility agreed to upon hosting sites with GoDaddyRestores are not a service GoDaddy normally offers and are not guaranteed.On December 19, 2016, our customer contacted GoDaddy and we reduced the restore fee to $as a goodwill gestureWe were only able to restore database content.Our customer then paid to enlist the services of our Expert Services team to migrate content from a different, existing hosting plan our customer hasThis was completed December 20, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concernsAs a goodwill gesture, we have refunded the first restore attempt fee, in the amount of $79.99.Thank you again for the opportunity to address these concerns.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.All third-party (non GoDaddy) software which accompanies our Dedicated or Virtual Dedicated Server products are considered “add-on” optionsGoDaddy is responsible for maintaining the functionality of the server hardware while our customers have the ability to configure the server settings and software to meet their individual needsIssues which may arise as a result of those configurations are to be addressed by our customerIn this case, the issues being encountered are with a third-party software; the server itself is functioning as intendedOur customer will either need to continue working with our 24/Hosting Support teams or with the third-party provider directly to reach a resolution to their concernsThank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer acknowledged the
following agreements:
• Universal Terms of Service Agreement• Domain Name Registration Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
The domain name in question expired on June 1, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and, using the payment method provided by the customer, made multiple attempts to do so in a Good Faith effort to honor its agreements with themUnfortunately, these attempts were unsuccessful.GoDaddy proactively sent multiple notices pre- and post-expiration to the customerFurthermore, on multiple occasions, a member of our customer appreciation team did attempt to connect with our customer via phone to address the failed billingUnfortunately, all of these attempts failed and messages were left.GoDaddy sent renewal notices prior to the expiration date on:• March 9, 2014• March 30, 2014• April 29, 2014• May 17, 2014• May 27, 2014GoDaddy sent notices after the expiration date on:• June 2, 2014• June 6, 2014• June 13, 2014GoDaddy attempted to connect with our customer via phone on:• June 3, 2014• June 4, 2014• June 5, 2014• June 10, 2014• June 11, 2014• June 12, 2014• June 13, 2014GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as updated payment information or the use of a new email addressAccount management is a customer responsibility
Because the domain was not renewed by our customer, it followed the lifecycle for an expired domain and has since been registered by another party
Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.GoDaddy did not sell the domain name to the current registrantAccording to the public Whois directory, registration services appear to be provided by ***
Based on the information provided to us by the customer and our internal investigation, there is no evidence to support their hacking claimTo be clear, the current website’s content, which appears to be the sole basis of our customer’s claim, is not hosted by GoDaddyInstead, our research shows this situation was the result of the customer not taking any action and allowing the domain name to expireAccount management and the renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy
Education:The customer might find the following articles useful.What happens after domain names expire?https://support.godaddy.com/help/article/
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.In June 2017, GoDaddy received chargeback complaints from our account holder’s bankThese complaints told
us the charges in question had not been authorizedAs a result, two of the three services involved were canceledLater, refunds of the charges in question were provided to the account holder’s payment method.While the matter of the chargeback was being addressed, the service in question, which had not been canceled, cycled through the standard expiration and cancellation processThis process includes days of free service before the product is removed from the account if a renewal does not take placeThis service was not set to automatically renew and did not do so in accordance with our customer’s account preferencesThe account holder was provided with three failed billing notifications prior to the cancellation of the plan due to non-paymentRESOLUTION:The account holder will need to purchase a new hosting plan for the website in question and the account holder will have until July 31, to request a recovery of the website contentGiven there is no guarantee the content will still be available we recommend our customer take action as soon as possible.Account management is a customer responsibilityGoDaddy accounts are intended to be used as single user accountsWe urge our customer to review their account and ensure all products and services are set up for renewal in accordance with their wishesThank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***Regarding “special” FTP accounts on our customer’s cPanel shared hosting, these FTP
accounts are created by default for the primary user, used to access visitor logs, and cannot be removed.GoDaddy typically provides promotional pricing for new products in an effort to help customers with a discount in their first year, when they are likely to be starting out in their businessAfter that, we ask customers to pay fair market value for a service that gives them 24/customer support and helps their business be successful.GoDaddy discontinued email support after serious consideration; adding live chat as a support option due to high demand, in hopes of giving a timelier and more personal response to customer concernsRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not provide “certificates” for domain registrations. Our customer can confirm they or their company are a domain’s registrant via any public WHOIS lookup Per our refund policy, our customer’s hosting is refund eligible if canceled within days of purchase. GoDaddy does not reissue receipts after transactions complete; our customer can review them in their account at any time.Additionally, per our terms of service, there must be at least one valid payment method on file if there are active products in an account. Our customer can update these payment details at any time.We appreciate our customer's candid feedback about our service levels. Their concerns will be fully reviewed by our customer care managers in an effort to identify improvement opportunitiesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
RE: Complaint ID # ***Dear Resolution Consultant, A link to the standard or updated “What is Protected
Registration?”, “Cancelling Protected Registration”, and “Refund Policy” does
not address my complaintIt basically says, here is our process, take it or
leave itWe, the mighty Go Daddy, need not tell you anything about the problems
this customer had in trying to cancel the privacy policyWe, the mighty Go Daddy,
need not do anything to ensure this paying customer, that any private information
collected (license, passport, etc.) for the purpose of removing the privacy has
been properly and securely deletedWe need not admit that our customer support
failed to appropriately guide our paying customers on how to make the changes
needed to make on our online systems. We, the mighty Go Daddy, need not admit that in spite of our policy, that
we required this client to send his private information via regular emailWe,
GO DADDY need not bother recognizing that changes in business practices
may make it virtually impossible to remove the privacy policy due to our archaic
practices and lack of communication with clientsThe only information received by the Revdex.com agent and therefore
me, as the customer filing the complaint, is the link to their policiesGo
Daddy’s process, communications (both email and technical support are
disconnected from each other keeping the customer in the dark). None of the problems I encountered and
reported have been addressedThere is no evidence that the complaint or
customer is incorrect, there is only links to the standard/updated policyI‘d rather leave this complaint open and unresolved for any
future victims to realize the kind of company they will be dealing with when
they pay for a service with Go Daddy.Thanks for your consideration,*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am reluctantly selecting "accept", although I think it is terrible service for a business to request I dial a long distance telephone number to resolve my complaint when I have already notified them of my complaint in writingI have called this number, and they were more helpful than *** ***' officeThey instructed me on how to remove the products from my account, which I have done, and refunded my money, which in my opinion, should have been done in response to my complaintThere is no reason I should have had to call them to accomplish this; they had all the pertinent information alreadyNevertheless the matter is resolvedI have been informed that the refund will post to my account 7-days from nowI suppose if there is a problem with this, I will reopen my complaint at that time
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, GoDaddy sent multiple renewal notices prior to the expiration datesThese notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken.GoDaddy’s Universal Terms of Service Agreement, which our customer agreed to upon conducting business with us, clearly discuss our automatic renewal serviceAdditionally, there is a notice on the page where customers submit their order for processing that informs them their product will be automatically renewedThis notice is displayed directly below the button customers click to complete their purchase.We understand our customer has choices, however, as mentioned in our original response, we are past the point in which the registry will return the funds paid for the renewal of the domains in questionAs such, we stand by our original response.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
10/was the first of my knowledge receiving any type of "notification" that my site had been infected by any type of malware10/I made an initial contact with GoDaddy to see what my options were for making my site more secure10/I contacted GoDaddy AGAIN and opted to purchase an SSL certificate and web security for the prevention as well as the removal of Malware. 10/I worked inside my administrative Dashboard and the site "appeared" to be working fine. A few hours later I could not log into my dashboard to make ANY administrative changes to my site and the only difference was the purchase of GoDaddy's "security" products.10/I called tech support and spoke with two or three different representatives until I was finally able to reach someone by the name of Juan A Gutierrez who seemed to be the only one who had a bit of knowledge about my situation. He thought that the reason I could not log in was related to whitelisting IP addresses and URLs . It worked for a time, and then the SAME problem happened again and I was locked out10/I called later that dayand 10/I had the SAME thing happen again and some of the reps would help me get into the dashboard and some wouldn't. I finally called again on 10/and reached someone who gave me a sort of plausible explanation but why make your customers suffer when they could have explained and offered me the RIGHT product RIGHT away versus hazing me and using scared tactics to get me to purchase the other products. If they had offered me the RIGHT product at the RIGHT time, I could have saved time, money, and frustration and STILL had access to my site's admin dashboard--which I STILL don't at this time. They DID NOT uphold their product, guarantee, nor service because the problem is still unresolved and all they care about is money and not me being able to operate my site
Thank you for the opportunity to address our customer's concerns Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 11, 2013, our customer purchased a Linux shared hosting account for a
one year termThe hosting account has renewed on a regular basis since that date.Shared hosting is a common type of web hosting, where the service provider (GoDaddy) hosts many websites on one physical web server Website compromises can be caused in a number of ways, including malware, cross-site scripting, even by customers using weak passwords or using outdated application versions. While GoDaddy has firewalls and numerous other measures in place to protect the health of our network and physical server our customer’s shared hosting is located on, this does not mean that our customer’s site cannot ultimately be compromised RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceMaintaining a secure account and website is ultimately a customer responsibilityAs a goodwill gesture, our office has provided our customer with Deluxe tier Website Security powered by Sucuri for a month term at no costOur customer will be responsible for service renewals beyond this month term should they continue to utilize the service Our customer may also find the following URLs helpful: What is Website Security? https://www.godaddy.com/help/what-is-website-security-Website security lessons learned: https://www.godaddy.com/garage/smallbusiness/secure/website-security-lessons-lea...⇄ Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Mike L***Office of the CEO - GoDaddy
Godaddy has not resolved the technical issue - that they have admitted is their fault The site *** is still not working on Goody's server.Since they have disrupted our business long enough, we moved an IDENTICAL copy of the site *** to a new hosting company ***.Our website immediately worked once it was uploaded to the *** server - as can be seen by visiting the site Hence, this is NOT a problem with our website ***.This is a problem with Godaddy's server - which they have admitted to me via numerous lengthy recorded phone conversations and in writing via emails.In addition, this is a problem that other users have experienced with Godaddy - as is obvious from other Revdex.com complaints filed against Godaddy.Finally, Godaddy did not even bother to attempt to resolve this issue and email me until AFTER I filed a Revdex.com complaint against them, sent them Facebook messages, etc.All we demand is a refund for the money paid for the hosting service we paid for to host *** on Godaddy's server - especially since we had to pay another fee to host on website on *** server We will just have to bite the bullet on the loss of business revenues we have incurred against Godaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address the additional concerns presented by our customer.As previously indicated our customer is subject to GoDaddy’s pricingThe *** partnership was a limited time offer for Godaddy customersOur customer may verify the discontinuation of this offer via the *** website: ***Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,KayJay R***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, the product in question is outside of the term of refund eligibility. As a goodwill gesture, GoDaddy would be willing to add a Deluxe Managed WordPress plan back to our customer’s account for the remaining term of months at no cost, to allow our customer to utilize the hosting with another domain if they choose. Again, the product is non-refundable.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have since had my account merged back to my original 1st account (A) and would like GoDaddy to do as stated by providing me with the basic managed *** membership: "If the complainant does not wish to use the Website Builder plan, they can cancel it from Account B, and GoDaddy will provide them with Basic Managed *** hosting for a one-year term in its place as a goodwill gesture."
Regards,
*** ***
I understand that the domain was bought in August as I first tried to pick it up thenI was in the middle of purchasing it when it said it was no longer available right as I was checking outI was searching for other domains to use and ended up buying a .net name instead through register.com though I paid more for that oneWhen I searched for the original .com domain I was first trying to purchase just over a month later, Go Daddy once again had it listed as availableI tried to purchase it againNo success as it was already boughtMy complaint is that when I was first trying to purchase it in August, it was listed as availableIn the middle of trying to check out, it suddenly was no longer availableBut then I conveniently get offered the service to retrieve it from whoever owns it by paying ~$+ commissionAnd according to WHOIS, Go Daddy is the registrar for the nameI had a similar experience years ago with a prior business domain, checked whois after I was not allowed to checkout due to the domain suddenly not being available, and found GoDaddy was the registrar for that one as well purchased interestingly enough on the date I was trying to pick it upJust seems like an awful lot of coincidences here
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant’s statements indicate they enlisted the services of another individual to
manage their products and services with GoDaddy The complainant or a party authorized to act on their behalf acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGo Daddy offers private registration services for select domain names via an affiliate company, Domains by ProxyThis is an aservice which customers may manage; including the cancellation of the service, from within their respective Domains by Proxy accountAccount management is a customer responsibility.The domain name in question was registered via online transaction on June 29, for a one-year term, for the period ending June 29, 2010. On May 25, the complainant, or an authorized party accessing the account on their behalf, renewed the domain name for a year term via online transaction. This renewal extended the domain name’s registration until June 29, 2015.On March 12, the complainant or authorized party added private registration services to the domain name via online transaction. The private registration offered by Domains By Proxy must match the length of the domain’s registration, and was added at a cost of $32.96.On June 24, the complainant or the authorized party manually renewed the domain name registration with associated private registration services for another one-year term. This is for the term ending June 24, 2016.On June 30, 2015, the complainant contacted GoDaddy’s 24/Customer Care Center to dispute the renewal of the private registration service stating they did not have the linformation to cancel the service as the authorized party that managed the complainant’s account was no longer available to contact. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant cancels the private registration service from the respective Domains By Proxy account by August 31, 2015, GoDaddy will refund the most recent private registration renewal fee as a one-time exception to our Refund Policy. Any previous purchase or renewal of private registration services for the domain name are non-refundable.EDUCATION:The complainant may find the following links from GoDaddy’s help center useful:Canceling Private Registration for Your Domain Names:https://www.godaddy.com/help/canceling-private-registration-for-your-domai...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy will sometimes offer promotional items or bundles with new purchases of
certain items, such as domains. In this case, our customer appears to be unhappy with the free addition of month of *** *** email added to the shopping cart when purchasing a new qualifying domain name registration RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has already canceled the *** *** email plan that was included in their most recent domain purchase on July 31, 2016, and therefore should not be billed for its renewalOur customer is under no requirement to purchase/utilize the *** *** plan(s) included in the promotion, and can remove the plan from the shopping cart during the checkout process, by clicking the “Remove” link Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 6, 2016, per our customer's account preferences, GoDaddy was instructed to
not automatically renew a hosting plan and did not in a good faith effort to honor its agreements with our customerGoDaddy sent multiple notices informing our customer the risk of cancellation without further actionAccount management is a customer responsibility.Following expiration, GoDaddy provided days of live site service without paymentGoDady then held the website in suspended status for another days before content was deleted. GoDaddy provided total days of service without payment prior to cancellation.GoDaddy charges a $fee per website to restore data when a customer has not backed up their own contentRestore fees help offset expense incurred performing data recovery workCustomers are not obligated to pay this fee if they maintained independent backups; a responsibility agreed to upon hosting sites with GoDaddyRestores are not a service GoDaddy normally offers and are not guaranteed.On December 19, 2016, our customer contacted GoDaddy and we reduced the restore fee to $as a goodwill gestureWe were only able to restore database content.Our customer then paid to enlist the services of our Expert Services team to migrate content from a different, existing hosting plan our customer hasThis was completed December 20, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concernsAs a goodwill gesture, we have refunded the first restore attempt fee, in the amount of $79.99.Thank you again for the opportunity to address these concerns.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.All third-party (non GoDaddy) software which accompanies our Dedicated or Virtual Dedicated Server products are considered “add-on” optionsGoDaddy is responsible for maintaining the functionality of the server hardware while our customers have the ability to configure the server settings and software to meet their individual needsIssues which may arise as a result of those configurations are to be addressed by our customerIn this case, the issues being encountered are with a third-party software; the server itself is functioning as intendedOur customer will either need to continue working with our 24/Hosting Support teams or with the third-party provider directly to reach a resolution to their concernsThank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following
Prior to the purchase of products and services our customer acknowledged the
following agreements:
• Universal Terms of Service Agreement• Domain Name Registration Agreement
The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx
The domain name in question expired on June 1, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and, using the payment method provided by the customer, made multiple attempts to do so in a Good Faith effort to honor its agreements with themUnfortunately, these attempts were unsuccessful.GoDaddy proactively sent multiple notices pre- and post-expiration to the customerFurthermore, on multiple occasions, a member of our customer appreciation team did attempt to connect with our customer via phone to address the failed billingUnfortunately, all of these attempts failed and messages were left.GoDaddy sent renewal notices prior to the expiration date on:• March 9, 2014• March 30, 2014• April 29, 2014• May 17, 2014• May 27, 2014GoDaddy sent notices after the expiration date on:• June 2, 2014• June 6, 2014• June 13, 2014GoDaddy attempted to connect with our customer via phone on:• June 3, 2014• June 4, 2014• June 5, 2014• June 10, 2014• June 11, 2014• June 12, 2014• June 13, 2014GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as updated payment information or the use of a new email addressAccount management is a customer responsibility
Because the domain was not renewed by our customer, it followed the lifecycle for an expired domain and has since been registered by another party
Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.GoDaddy did not sell the domain name to the current registrantAccording to the public Whois directory, registration services appear to be provided by ***
Based on the information provided to us by the customer and our internal investigation, there is no evidence to support their hacking claimTo be clear, the current website’s content, which appears to be the sole basis of our customer’s claim, is not hosted by GoDaddyInstead, our research shows this situation was the result of the customer not taking any action and allowing the domain name to expireAccount management and the renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy
Education:The customer might find the following articles useful.What happens after domain names expire?https://support.godaddy.com/help/article/
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer
Kindest Regards
*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.In June 2017, GoDaddy received chargeback complaints from our account holder’s bankThese complaints told
us the charges in question had not been authorizedAs a result, two of the three services involved were canceledLater, refunds of the charges in question were provided to the account holder’s payment method.While the matter of the chargeback was being addressed, the service in question, which had not been canceled, cycled through the standard expiration and cancellation processThis process includes days of free service before the product is removed from the account if a renewal does not take placeThis service was not set to automatically renew and did not do so in accordance with our customer’s account preferencesThe account holder was provided with three failed billing notifications prior to the cancellation of the plan due to non-paymentRESOLUTION:The account holder will need to purchase a new hosting plan for the website in question and the account holder will have until July 31, to request a recovery of the website contentGiven there is no guarantee the content will still be available we recommend our customer take action as soon as possible.Account management is a customer responsibilityGoDaddy accounts are intended to be used as single user accountsWe urge our customer to review their account and ensure all products and services are set up for renewal in accordance with their wishesThank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***Regarding “special” FTP accounts on our customer’s cPanel shared hosting, these FTP
accounts are created by default for the primary user, used to access visitor logs, and cannot be removed.GoDaddy typically provides promotional pricing for new products in an effort to help customers with a discount in their first year, when they are likely to be starting out in their businessAfter that, we ask customers to pay fair market value for a service that gives them 24/customer support and helps their business be successful.GoDaddy discontinued email support after serious consideration; adding live chat as a support option due to high demand, in hopes of giving a timelier and more personal response to customer concernsRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not provide “certificates” for domain registrations. Our customer can confirm they or their company are a domain’s registrant via any public WHOIS lookup Per our refund policy, our customer’s hosting is refund eligible if canceled within days of purchase. GoDaddy does not reissue receipts after transactions complete; our customer can review them in their account at any time.Additionally, per our terms of service, there must be at least one valid payment method on file if there are active products in an account. Our customer can update these payment details at any time.We appreciate our customer's candid feedback about our service levels. Their concerns will be fully reviewed by our customer care managers in an effort to identify improvement opportunitiesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
RE: Complaint ID # ***Dear Resolution Consultant, A link to the standard or updated “What is Protected
Registration?”, “Cancelling Protected Registration”, and “Refund Policy” does
not address my complaintIt basically says, here is our process, take it or
leave itWe, the mighty Go Daddy, need not tell you anything about the problems
this customer had in trying to cancel the privacy policyWe, the mighty Go Daddy,
need not do anything to ensure this paying customer, that any private information
collected (license, passport, etc.) for the purpose of removing the privacy has
been properly and securely deletedWe need not admit that our customer support
failed to appropriately guide our paying customers on how to make the changes
needed to make on our online systems. We, the mighty Go Daddy, need not admit that in spite of our policy, that
we required this client to send his private information via regular emailWe,
GO DADDY need not bother recognizing that changes in business practices
may make it virtually impossible to remove the privacy policy due to our archaic
practices and lack of communication with clientsThe only information received by the Revdex.com agent and therefore
me, as the customer filing the complaint, is the link to their policiesGo
Daddy’s process, communications (both email and technical support are
disconnected from each other keeping the customer in the dark). None of the problems I encountered and
reported have been addressedThere is no evidence that the complaint or
customer is incorrect, there is only links to the standard/updated policyI‘d rather leave this complaint open and unresolved for any
future victims to realize the kind of company they will be dealing with when
they pay for a service with Go Daddy.Thanks for your consideration,*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am reluctantly selecting "accept", although I think it is terrible service for a business to request I dial a long distance telephone number to resolve my complaint when I have already notified them of my complaint in writingI have called this number, and they were more helpful than *** ***' officeThey instructed me on how to remove the products from my account, which I have done, and refunded my money, which in my opinion, should have been done in response to my complaintThere is no reason I should have had to call them to accomplish this; they had all the pertinent information alreadyNevertheless the matter is resolvedI have been informed that the refund will post to my account 7-days from nowI suppose if there is a problem with this, I will reopen my complaint at that time
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, GoDaddy sent multiple renewal notices prior to the expiration datesThese notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken.GoDaddy’s Universal Terms of Service Agreement, which our customer agreed to upon conducting business with us, clearly discuss our automatic renewal serviceAdditionally, there is a notice on the page where customers submit their order for processing that informs them their product will be automatically renewedThis notice is displayed directly below the button customers click to complete their purchase.We understand our customer has choices, however, as mentioned in our original response, we are past the point in which the registry will return the funds paid for the renewal of the domains in questionAs such, we stand by our original response.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
10/was the first of my knowledge receiving any type of "notification" that my site had been infected by any type of malware10/I made an initial contact with GoDaddy to see what my options were for making my site more secure10/I contacted GoDaddy AGAIN and opted to purchase an SSL certificate and web security for the prevention as well as the removal of Malware. 10/I worked inside my administrative Dashboard and the site "appeared" to be working fine. A few hours later I could not log into my dashboard to make ANY administrative changes to my site and the only difference was the purchase of GoDaddy's "security" products.10/I called tech support and spoke with two or three different representatives until I was finally able to reach someone by the name of Juan A Gutierrez who seemed to be the only one who had a bit of knowledge about my situation. He thought that the reason I could not log in was related to whitelisting IP addresses and URLs . It worked for a time, and then the SAME problem happened again and I was locked out10/I called later that dayand 10/I had the SAME thing happen again and some of the reps would help me get into the dashboard and some wouldn't. I finally called again on 10/and reached someone who gave me a sort of plausible explanation but why make your customers suffer when they could have explained and offered me the RIGHT product RIGHT away versus hazing me and using scared tactics to get me to purchase the other products. If they had offered me the RIGHT product at the RIGHT time, I could have saved time, money, and frustration and STILL had access to my site's admin dashboard--which I STILL don't at this time. They DID NOT uphold their product, guarantee, nor service because the problem is still unresolved and all they care about is money and not me being able to operate my site
Thank you for the opportunity to address our customer's concerns Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 11, 2013, our customer purchased a Linux shared hosting account for a
one year termThe hosting account has renewed on a regular basis since that date.Shared hosting is a common type of web hosting, where the service provider (GoDaddy) hosts many websites on one physical web server Website compromises can be caused in a number of ways, including malware, cross-site scripting, even by customers using weak passwords or using outdated application versions. While GoDaddy has firewalls and numerous other measures in place to protect the health of our network and physical server our customer’s shared hosting is located on, this does not mean that our customer’s site cannot ultimately be compromised RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceMaintaining a secure account and website is ultimately a customer responsibilityAs a goodwill gesture, our office has provided our customer with Deluxe tier Website Security powered by Sucuri for a month term at no costOur customer will be responsible for service renewals beyond this month term should they continue to utilize the service Our customer may also find the following URLs helpful: What is Website Security? https://www.godaddy.com/help/what-is-website-security-Website security lessons learned: https://www.godaddy.com/garage/smallbusiness/secure/website-security-lessons-lea...⇄ Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Mike L***Office of the CEO - GoDaddy
Godaddy has not resolved the technical issue - that they have admitted is their fault The site *** is still not working on Goody's server.Since they have disrupted our business long enough, we moved an IDENTICAL copy of the site *** to a new hosting company ***.Our website immediately worked once it was uploaded to the *** server - as can be seen by visiting the site Hence, this is NOT a problem with our website ***.This is a problem with Godaddy's server - which they have admitted to me via numerous lengthy recorded phone conversations and in writing via emails.In addition, this is a problem that other users have experienced with Godaddy - as is obvious from other Revdex.com complaints filed against Godaddy.Finally, Godaddy did not even bother to attempt to resolve this issue and email me until AFTER I filed a Revdex.com complaint against them, sent them Facebook messages, etc.All we demand is a refund for the money paid for the hosting service we paid for to host *** on Godaddy's server - especially since we had to pay another fee to host on website on *** server We will just have to bite the bullet on the loss of business revenues we have incurred against Godaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***