Thank you for the opportunity to address the concerns presented by our customerWe would like to present the followingOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
*** On October 25, 2016, our customer reached out to our hosting teams to inquire on restoring their WordPress website, as a plugin appeared to have wiped out the siteAt this time, the customer was informed that GoDaddy could attempt to restore the content but it there was a restore fee required before GoDaddy can restore the site content.GoDaddy charges a $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Only the hosting files for the customer’s hosting account were able to be restoredHowever, GoDaddy was unable to restore the database for the date requested by our customerOur customer has already connected with GoDaddy hosting teams regarding this and received a full refund for the restore.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 9, 2014, the complainant purchased five domain names for a one year term each, via online transaction. This is for the period ending November 9, 2015.During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 9, 2015, the complainant submitted the information required to cancel the Protected Registration, which can take up to hours to be processed.On November 10, 2015, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:• October 9, 2015• October 24, 2015• November 4, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service functioned as advertised, keeping the domain from being canceled or transferred without proof of identification. The complainant’s Request to Cancel Protected Registration has been processed, and the Protected Registration service has been refunded to the original payment method. If the complainant no longer wishes to continue the domain name registrations, they may cancel those within days of the automatic renewal and contact GoDaddy’s customer care center for a refund.EDUCATION:The complainant may find the following articles helpful:What is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registration:https://support.godaddy.com/help/article/1292/canceling-protected-r...⇄ Policy:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
The business states that they only left me a voicemail message in 2017. That is simply a misstatement of fact. I have email correspondence with a representative of the business where I specifically wrote to cancel the auto renew. Please see the email chain below: Tiffany E A***8/2/17tomewhats a good number to give you a call, you have service alerts on the account we need to talk to you about Tiffany A | Small Business Consultant***
*** *** ***8/2/17toTiffanywhat account does this involve?Tiffany E A***8/2/17tomebillboard property group Tiffany A | Small Business Consultant***
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From: *** *** ***Sent: Wednesday, August 2, 2:15:PMTo: Tiffany E A***Subject: Re: tiffany from godaddyTiffany E A***8/2/17tomecan I give you a call right now?*** ***8/2/17toTiffanyWe have gotten no leads from the internet so if our account is up for renewal, please cancel it.Thank you.Tiffany E A***8/2/17tomeokay, I need to call you to do that or I cant, Tiffany A | Small Business Consultant***
*** From: *** *** ***Sent: Wednesday, August 2, 2:23:PMTo: Tiffany E A***Subject: Re: tiffany from godaddy*** ***8/2/17toTiffanymy number is below. Please call tomorrow morning.ThanksTiffany E A***8/2/17tomeits not going to take long, take two minutes Tiffany A | Small Business Consultant***
***
Thank you for the opportunity to address the complainant’s concerns.The complainant appears to have paid for a domain in the account in question, but is not the listed party on the account The domain in question appears to have renewed on October 12, for a two-year term per the account
preferences, to the complainant’s payment method. Typically, domains automatically renewed for multiple year terms would need to be canceled within five days of renewal to be refund-eligible.RESOLUTION:Our office has connected directly with the complainant, and as a goodwill gesture, refunded the domain renewal in question, and removed the complainant’s payment method from the account Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOn our customer’s March 17, interaction, our customer indicated they were having issues receiving replies after sending over emails per dayDuring the interaction GoDaddy’s support team informed our customer that with these types of mailings their content could be flagged as spamOur customer was provided the steps they needed to take to have the content of the email reviewedOn March 18, 2017, our customer called in indicating they were continually receiving a request within Outlook for a passwordThis is an issue with Outlook itself and can occur regardless of the email providerGoDaddy support teams attempted to assist the customer with the workaround to resolve this issue however, our customer declined any assistance and demanded a refund instead.Our customer was correctly informed that the Office email plan was no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerAll promotional offers provided by GoDaddy contain details and limitations of the offer. Our customer attempted to use a promotion that did not apply to the transaction in question. We will only honor valid promotional offers our customers may receive from GoDaddy.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer,Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I bought this program on July 21, and immediately had issues with emails disappearingI called Godaddy twice for helpThe first time he resynced The second time he did some work on my computer in the outlook pageI immediately lost all of my saved emails in Archive on my Outlook pageI paid over $to get as many replaced by an independent computer repair firm- Boxaid and MicrosoftBoxaid said that they had seen the issue before and to changeI did so and have not lost an email since thenI googled "godaddy disappearing emails" on line and found several pages of people with the same issue- emails disappearingWhen I called Godaddy again, I was told they have a new system for emails and to switch to it(It was years old and made by Microsoft.) They obviously know there is issue and haven't gotten rid of the old email system.Issues with response: I paid for years of service- $I asked for the amount of time not used- $They are not offering a refund but a credit. They are offering one year of service credit, not what I have not used - monthsThey have a defective productThey should give me a complete refundOn the receipt it does not list terms and conditionsHow is someone supposed to remember that? Shouldn't it be required on the receipt? I have had to get a new email service to replace the one I cannot useIt lost valuable emails from my customers and hurt my businessI have also lost emails from a friend who has diedThey are irreplaceableBoxaid examined my computer and told me the issue was with their email system, not my OutlookLike I said I have not lost any emails since thenI believe that having a product that does not work properly and is defective I should get a refund for the unused time
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe agreements are found at:
https://www.godaddy.com/legal-agreements.aspxOn December 11, our customer’s hosting plan expired. GoDaddy did not automatically renew the hosting, per our customer’s account preferences, in a good faith effort to honor its agreements with our customerGoDaddy sent notices post-expiration informing our customer the hosting may be canceled unless action was takenAfter expiration, GoDaddy provided days of service at no cost, and an additional days of service in suspended statusGoDaddy provided days of hosting service in total without payment prior to cancellation on December 31, 2015. On January 1, our customer contacted our support team to request the hosting be reinstated GoDaddy charges $fee to restore website data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and the restore fee charged is not punitive; rather, it helps offset expense incurred performing data recovery work. Our customer is not obligated to pay a restore fee, provided they maintained their own independent backups. It is a customer’s best practice to maintain site backups and is also a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Our customer declined a goodwill gesture reducing the restore fee from $to $with purchase of a new hosting plan. We will honor this offer until January 25, provided our customer purchases a new hosting plan.Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, for a one-year termThis hosting plan was purchased to replace another hosting plan of the same type the complainant had previously utilized and was canceled due to non-paymentUpon cancellation, the email credits provided at no cost with the previous hosting plan were subsequently canceledThis is the same scenario the complainant has recently experienced.On October 19, the complainant had renewed their domain name registration for an additional year. However, the complainant chose not to renew the hosting plan at that timeAdditionally, GoDaddy does not arbitrarily make unauthorized changes to customer accounts, including password changesGoDaddy will assist customers with gaining access to an account when login information may not be known.On December 18, the complainant purchased a new hosting plan for a one-year term. This is for the period ending December 18, We recommend the complainant make note of the expiration to avoid future product renewal problems; account management is a customer responsibility.The complainant may find the following article helpful:Resetting cPanel Email Passwords-https://my.godaddy.com/help/resetting-cpanel-email-passwords-9170Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 8, 2017, our customer contacted GoDaddy with questions regarding a
purchase they were about to makeDuring this interaction, our customer was advised to contact their financial institution after they could not complete their transaction onlineOn February 9, 2017, our customer purchased multiple domains for one year via online transactionOur customer then contacted support to dispute the total they had just paidRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As mentioned in their complaint and to support staff during the interaction on February 9, 2017, our customer entered a promotional code in their shopping cart prior to completing their online transactionAs a result, the price was adjusted, as the promotion associated with the entered code provided different pricing than what was discussed with support staff on February 8, Unfortunately, our customer chose to complete the order with the adjusted pricingSupport staff is unable to retroactively apply a different promotion once an order is processedThe price in our customer’s cart was correct for the code they had entered.We understand there may have been some confusion with the processing of the orderAs a gesture of good faith, GoDaddy has issued a credit to our customer for the requested settlement amountWe encourage our customer to contact support in advance of completing any online orders if they have concerns with the price that is displayed in their shopping cart.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
I cant not believe godaddy can say what they just said with a straight face!godaddy DID NOT provide a service that I paid for, they DID not use any resources, it was not used for hosting as they claimI was sold the service by a GD rep and part of the deal was that GD would move it over This is a real simple issue with a real simple solution! If a multi million dollar corporation wants to take dollars from the little guy and fell good about it, good for you godaddy!I can get my worth on social media! I do not consider this issue resolved!
Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.To reiterate, GoDaddy proactively sent email notifications to our customer which informed them of the pending product renewals. These notices stated the services would be automatically renewed unless further action was takenAccount management is a customer responsibility Our customer had purchased several .CO domain names that are non-refundableUpon contact with our 24/Customer Care teams on May 5, 2015, a refund was provided to our customer for one of thier domain name renewals in accordance with our Refund Policy GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceGoDaddy had provided the appropriate refund and cannot absorb the fees our customer had incurred due to non-action within their account Education:The customer may find the following articles informative.About .co Domain Names -https://support.godaddy.com/help/article/5806Refund Policy -https://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer was provided proper information and opted to continue the build processThe website was live in August of and should our customer wish to make updates they may reach out to our Professional Web Design team to request a quote for the serviceOur customer has already been provided a goodwill gesture for any possible misunderstandingGoDaddy will not provide any further courtesy regarding this productThank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Quick Shopping Cart Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 10, the complainant purchased the Domain Names in question for a two year term via an online transaction. Per the complainant’s account preferences GoDaddy was instructed to automatically renew these domains at the end of the initial two year termPrior to the expiration of this year term, the complaint elected to renew these Domain Names for an additional five years through an online transaction on February 21, 2009.The Domain Names in question renewed on December 11, per the complainant’s account settings.Renewal notices were sent prior to the expiration date on:December 5, 2014November 25, 2014November 11, 2014October 11, 2014September 11, 2014On December 12, the complainant’s Quick Shopping Cart and Shared Hosting account renewed per their account settingsThe complaint contacted our Customer Care Center on December 20, and a full refund for that transaction was processedThe complaint has now requested a refund for the most recent renewal of Domain Names, Quick Shopping Cart and Shared Hosting as an exception to our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the product renewals, GoDaddy proactively sent multiple notices to the complainant; however no action was taken by the complainant. GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. Account management is a customer responsibility.A refund for the most recent renewal of their Quick Shopping Cart and Shared Hosting account has already been provided to the complainant. When domain names are renewed GoDaddy as a registrar must provide payment to the registry for the domains and as such, we are unable to absorb the cost of domain name renewals on the complainant’s behalf.The complainant has previously been provided with refunds in exception to our Refund PolicyThese were addressed on July 4, in Revdex.com Complaint: GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account.EDUCATION:The following URL’s may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:https://support.godaddy.com/help/article/725/managing-renewals-for-prod...⇄ refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyIf the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question. The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Optionshttps://support.godaddy.com/help/article/1525/understanding-go-daddy-auct...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 7, 2017, our customer purchased a Managed WordPress hosting account with
assistance from GoDaddy’s customer care. On multiple occasions in July, our customer has contacted GoDaddy’s customer care with issues publishing their site content.It was found that our customer is utilizing a purchased WordPress theme from a third-party, which appears to be having some technical issues, causing the publishing concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s Customer Care team can assist with ensuring the proper operation of Managed WordPress hosting and other services, however they are unable to troubleshoot coding issues with third-party WordPress themes. Our customer will want to contact the theme’s developers for any potential troubleshooting concerns. Items that GoDaddy’s agents can assist with can be found in our Statement of Support, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=20240Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxBetween October and November 2015, our customer connected with our support teams to discuss restoring and migrating their database from their Windows 4GH hosting plan to a Plesk Windows hosting planOur hosting teams were able to recover a copy of the database from the old hosting plan and have restored it into the customer’s new hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceOur support teams have reached out to the customer to inform them that the database file has been restored to the account and provided the customer steps to re-import it themselves or to have our teams do it on their behalfOur support teams are waiting on the customer’s response before moving forward.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:GoDaddy Universal Terms of Service AgreementGoDaddy Domain Registration AgreementGoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at: ***On January 13, the complainant purchased an Economy Quick Shopping Cart plan for a two year term during an online transactionQuick Shopping Cart is a service which GoDaddy provides where customers may construct an online store to sell their products Quick Shopping Cart customers that wish to accept credit cards as payment must also utilize a Merchant Account.The complainant elected to enter into an agreement with *** *** *** *** as their Merchant Account*** *** *** *** is compatible with GoDaddy’s Quick Shopping Cart and the complainant was under no obligation to contract with them.The complaint cancelled their Quick Shopping Cart on April 28, but appears to still have an agreement in place with *** *** *** ***.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceOur services worked as intended while active.In accordance with our Refund Policy we have provided the complainant with an In-Store Credit equal to the time remaining on their Quick Shopping Cart at the time of cancellation.The complainant opted to utilize *** *** *** *** as a Merchant AccountDisputes between the complainant and *** *** *** *** are a third party dispute to which GoDaddy will not become involved. EDUCATION:The complainant might find the following information useful:GoDaddy’s Refund Policy***The complainant can contact *** *** *** *** utilizing the information on their website: *** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,John M***Office of the CEO - GoDaddy***
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We did contact godaddy in June to cancel the service Apparently, there was a miscommunication because only our domain name was discontinued and not the website When we asked to "cancel" our website, we expected both to be cancelled We did not realize that there would be a separate process for hosting and the domain name since we are not very technical and asked to "cancel the website." Your customer service has been unhelpful and rude It is confusing as to why you would charge once for a year hosting and not allow us to refund it when we're not even using it It is just bad business even though you are "within" your rights to refuse Based on other comments on the Revdex.com site, this "automatic renewal" issue seems to be a recurring issue with other customers as well Maybe you should reconsider your customer service if not your policy altogether
"Working at" something means nothing to a properly functioning business where the lack of support or near zero attention to an issue is an ongoing problemChat and calling support on the telephone is pointless, I need a refund for my services as I get no support at allThe time wasted is hurting my business operations
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the followingOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
*** On October 25, 2016, our customer reached out to our hosting teams to inquire on restoring their WordPress website, as a plugin appeared to have wiped out the siteAt this time, the customer was informed that GoDaddy could attempt to restore the content but it there was a restore fee required before GoDaddy can restore the site content.GoDaddy charges a $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Only the hosting files for the customer’s hosting account were able to be restoredHowever, GoDaddy was unable to restore the database for the date requested by our customerOur customer has already connected with GoDaddy hosting teams regarding this and received a full refund for the restore.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 9, 2014, the complainant purchased five domain names for a one year term each, via online transaction. This is for the period ending November 9, 2015.During the purchase, the complainant opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 9, 2015, the complainant submitted the information required to cancel the Protected Registration, which can take up to hours to be processed.On November 10, 2015, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:• October 9, 2015• October 24, 2015• November 4, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service functioned as advertised, keeping the domain from being canceled or transferred without proof of identification. The complainant’s Request to Cancel Protected Registration has been processed, and the Protected Registration service has been refunded to the original payment method. If the complainant no longer wishes to continue the domain name registrations, they may cancel those within days of the automatic renewal and contact GoDaddy’s customer care center for a refund.EDUCATION:The complainant may find the following articles helpful:What is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registration:https://support.godaddy.com/help/article/1292/canceling-protected-r...⇄ Policy:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
The business states that they only left me a voicemail message in 2017. That is simply a misstatement of fact. I have email correspondence with a representative of the business where I specifically wrote to cancel the auto renew. Please see the email chain below: Tiffany E A***8/2/17tomewhats a good number to give you a call, you have service alerts on the account we need to talk to you about Tiffany A | Small Business Consultant***
*** *** ***8/2/17toTiffanywhat account does this involve?Tiffany E A***8/2/17tomebillboard property group Tiffany A | Small Business Consultant***
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From: *** *** ***Sent: Wednesday, August 2, 2:15:PMTo: Tiffany E A***Subject: Re: tiffany from godaddyTiffany E A***8/2/17tomecan I give you a call right now?*** ***8/2/17toTiffanyWe have gotten no leads from the internet so if our account is up for renewal, please cancel it.Thank you.Tiffany E A***8/2/17tomeokay, I need to call you to do that or I cant, Tiffany A | Small Business Consultant***
*** From: *** *** ***Sent: Wednesday, August 2, 2:23:PMTo: Tiffany E A***Subject: Re: tiffany from godaddy*** ***8/2/17toTiffanymy number is below. Please call tomorrow morning.ThanksTiffany E A***8/2/17tomeits not going to take long, take two minutes Tiffany A | Small Business Consultant***
***
Thank you for the opportunity to address the complainant’s concerns.The complainant appears to have paid for a domain in the account in question, but is not the listed party on the account The domain in question appears to have renewed on October 12, for a two-year term per the account
preferences, to the complainant’s payment method. Typically, domains automatically renewed for multiple year terms would need to be canceled within five days of renewal to be refund-eligible.RESOLUTION:Our office has connected directly with the complainant, and as a goodwill gesture, refunded the domain renewal in question, and removed the complainant’s payment method from the account Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOn our customer’s March 17, interaction, our customer indicated they were having issues receiving replies after sending over emails per dayDuring the interaction GoDaddy’s support team informed our customer that with these types of mailings their content could be flagged as spamOur customer was provided the steps they needed to take to have the content of the email reviewedOn March 18, 2017, our customer called in indicating they were continually receiving a request within Outlook for a passwordThis is an issue with Outlook itself and can occur regardless of the email providerGoDaddy support teams attempted to assist the customer with the workaround to resolve this issue however, our customer declined any assistance and demanded a refund instead.Our customer was correctly informed that the Office email plan was no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerAll promotional offers provided by GoDaddy contain details and limitations of the offer. Our customer attempted to use a promotion that did not apply to the transaction in question. We will only honor valid promotional offers our customers may receive from GoDaddy.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer,Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I bought this program on July 21, and immediately had issues with emails disappearingI called Godaddy twice for helpThe first time he resynced The second time he did some work on my computer in the outlook pageI immediately lost all of my saved emails in Archive on my Outlook pageI paid over $to get as many replaced by an independent computer repair firm- Boxaid and MicrosoftBoxaid said that they had seen the issue before and to changeI did so and have not lost an email since thenI googled "godaddy disappearing emails" on line and found several pages of people with the same issue- emails disappearingWhen I called Godaddy again, I was told they have a new system for emails and to switch to it(It was years old and made by Microsoft.) They obviously know there is issue and haven't gotten rid of the old email system.Issues with response: I paid for years of service- $I asked for the amount of time not used- $They are not offering a refund but a credit. They are offering one year of service credit, not what I have not used - monthsThey have a defective productThey should give me a complete refundOn the receipt it does not list terms and conditionsHow is someone supposed to remember that? Shouldn't it be required on the receipt? I have had to get a new email service to replace the one I cannot useIt lost valuable emails from my customers and hurt my businessI have also lost emails from a friend who has diedThey are irreplaceableBoxaid examined my computer and told me the issue was with their email system, not my OutlookLike I said I have not lost any emails since thenI believe that having a product that does not work properly and is defective I should get a refund for the unused time
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe agreements are found at:
https://www.godaddy.com/legal-agreements.aspxOn December 11, our customer’s hosting plan expired. GoDaddy did not automatically renew the hosting, per our customer’s account preferences, in a good faith effort to honor its agreements with our customerGoDaddy sent notices post-expiration informing our customer the hosting may be canceled unless action was takenAfter expiration, GoDaddy provided days of service at no cost, and an additional days of service in suspended statusGoDaddy provided days of hosting service in total without payment prior to cancellation on December 31, 2015. On January 1, our customer contacted our support team to request the hosting be reinstated GoDaddy charges $fee to restore website data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and the restore fee charged is not punitive; rather, it helps offset expense incurred performing data recovery work. Our customer is not obligated to pay a restore fee, provided they maintained their own independent backups. It is a customer’s best practice to maintain site backups and is also a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Our customer declined a goodwill gesture reducing the restore fee from $to $with purchase of a new hosting plan. We will honor this offer until January 25, provided our customer purchases a new hosting plan.Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, for a one-year termThis hosting plan was purchased to replace another hosting plan of the same type the complainant had previously utilized and was canceled due to non-paymentUpon cancellation, the email credits provided at no cost with the previous hosting plan were subsequently canceledThis is the same scenario the complainant has recently experienced.On October 19, the complainant had renewed their domain name registration for an additional year. However, the complainant chose not to renew the hosting plan at that timeAdditionally, GoDaddy does not arbitrarily make unauthorized changes to customer accounts, including password changesGoDaddy will assist customers with gaining access to an account when login information may not be known.On December 18, the complainant purchased a new hosting plan for a one-year term. This is for the period ending December 18, We recommend the complainant make note of the expiration to avoid future product renewal problems; account management is a customer responsibility.The complainant may find the following article helpful:Resetting cPanel Email Passwords-https://my.godaddy.com/help/resetting-cpanel-email-passwords-9170Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 8, 2017, our customer contacted GoDaddy with questions regarding a
purchase they were about to makeDuring this interaction, our customer was advised to contact their financial institution after they could not complete their transaction onlineOn February 9, 2017, our customer purchased multiple domains for one year via online transactionOur customer then contacted support to dispute the total they had just paidRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As mentioned in their complaint and to support staff during the interaction on February 9, 2017, our customer entered a promotional code in their shopping cart prior to completing their online transactionAs a result, the price was adjusted, as the promotion associated with the entered code provided different pricing than what was discussed with support staff on February 8, Unfortunately, our customer chose to complete the order with the adjusted pricingSupport staff is unable to retroactively apply a different promotion once an order is processedThe price in our customer’s cart was correct for the code they had entered.We understand there may have been some confusion with the processing of the orderAs a gesture of good faith, GoDaddy has issued a credit to our customer for the requested settlement amountWe encourage our customer to contact support in advance of completing any online orders if they have concerns with the price that is displayed in their shopping cart.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
I cant not believe godaddy can say what they just said with a straight face!godaddy DID NOT provide a service that I paid for, they DID not use any resources, it was not used for hosting as they claimI was sold the service by a GD rep and part of the deal was that GD would move it over This is a real simple issue with a real simple solution! If a multi million dollar corporation wants to take dollars from the little guy and fell good about it, good for you godaddy!I can get my worth on social media! I do not consider this issue resolved!
Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.To reiterate, GoDaddy proactively sent email notifications to our customer which informed them of the pending product renewals. These notices stated the services would be automatically renewed unless further action was takenAccount management is a customer responsibility Our customer had purchased several .CO domain names that are non-refundableUpon contact with our 24/Customer Care teams on May 5, 2015, a refund was provided to our customer for one of thier domain name renewals in accordance with our Refund Policy GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceGoDaddy had provided the appropriate refund and cannot absorb the fees our customer had incurred due to non-action within their account Education:The customer may find the following articles informative.About .co Domain Names -https://support.godaddy.com/help/article/5806Refund Policy -https://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer was provided proper information and opted to continue the build processThe website was live in August of and should our customer wish to make updates they may reach out to our Professional Web Design team to request a quote for the serviceOur customer has already been provided a goodwill gesture for any possible misunderstandingGoDaddy will not provide any further courtesy regarding this productThank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Quick Shopping Cart Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 10, the complainant purchased the Domain Names in question for a two year term via an online transaction. Per the complainant’s account preferences GoDaddy was instructed to automatically renew these domains at the end of the initial two year termPrior to the expiration of this year term, the complaint elected to renew these Domain Names for an additional five years through an online transaction on February 21, 2009.The Domain Names in question renewed on December 11, per the complainant’s account settings.Renewal notices were sent prior to the expiration date on:December 5, 2014November 25, 2014November 11, 2014October 11, 2014September 11, 2014On December 12, the complainant’s Quick Shopping Cart and Shared Hosting account renewed per their account settingsThe complaint contacted our Customer Care Center on December 20, and a full refund for that transaction was processedThe complaint has now requested a refund for the most recent renewal of Domain Names, Quick Shopping Cart and Shared Hosting as an exception to our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the product renewals, GoDaddy proactively sent multiple notices to the complainant; however no action was taken by the complainant. GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. Account management is a customer responsibility.A refund for the most recent renewal of their Quick Shopping Cart and Shared Hosting account has already been provided to the complainant. When domain names are renewed GoDaddy as a registrar must provide payment to the registry for the domains and as such, we are unable to absorb the cost of domain name renewals on the complainant’s behalf.The complainant has previously been provided with refunds in exception to our Refund PolicyThese were addressed on July 4, in Revdex.com Complaint: GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account.EDUCATION:The following URL’s may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:https://support.godaddy.com/help/article/725/managing-renewals-for-prod...⇄ refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyIf the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question. The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Optionshttps://support.godaddy.com/help/article/1525/understanding-go-daddy-auct...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 7, 2017, our customer purchased a Managed WordPress hosting account with
assistance from GoDaddy’s customer care. On multiple occasions in July, our customer has contacted GoDaddy’s customer care with issues publishing their site content.It was found that our customer is utilizing a purchased WordPress theme from a third-party, which appears to be having some technical issues, causing the publishing concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s Customer Care team can assist with ensuring the proper operation of Managed WordPress hosting and other services, however they are unable to troubleshoot coding issues with third-party WordPress themes. Our customer will want to contact the theme’s developers for any potential troubleshooting concerns. Items that GoDaddy’s agents can assist with can be found in our Statement of Support, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=20240Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxBetween October and November 2015, our customer connected with our support teams to discuss restoring and migrating their database from their Windows 4GH hosting plan to a Plesk Windows hosting planOur hosting teams were able to recover a copy of the database from the old hosting plan and have restored it into the customer’s new hosting account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceOur support teams have reached out to the customer to inform them that the database file has been restored to the account and provided the customer steps to re-import it themselves or to have our teams do it on their behalfOur support teams are waiting on the customer’s response before moving forward.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:GoDaddy Universal Terms of Service AgreementGoDaddy Domain Registration AgreementGoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at: ***On January 13, the complainant purchased an Economy Quick Shopping Cart plan for a two year term during an online transactionQuick Shopping Cart is a service which GoDaddy provides where customers may construct an online store to sell their products Quick Shopping Cart customers that wish to accept credit cards as payment must also utilize a Merchant Account.The complainant elected to enter into an agreement with *** *** *** *** as their Merchant Account*** *** *** *** is compatible with GoDaddy’s Quick Shopping Cart and the complainant was under no obligation to contract with them.The complaint cancelled their Quick Shopping Cart on April 28, but appears to still have an agreement in place with *** *** *** ***.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceOur services worked as intended while active.In accordance with our Refund Policy we have provided the complainant with an In-Store Credit equal to the time remaining on their Quick Shopping Cart at the time of cancellation.The complainant opted to utilize *** *** *** *** as a Merchant AccountDisputes between the complainant and *** *** *** *** are a third party dispute to which GoDaddy will not become involved. EDUCATION:The complainant might find the following information useful:GoDaddy’s Refund Policy***The complainant can contact *** *** *** *** utilizing the information on their website: *** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,John M***Office of the CEO - GoDaddy***
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We did contact godaddy in June to cancel the service Apparently, there was a miscommunication because only our domain name was discontinued and not the website When we asked to "cancel" our website, we expected both to be cancelled We did not realize that there would be a separate process for hosting and the domain name since we are not very technical and asked to "cancel the website." Your customer service has been unhelpful and rude It is confusing as to why you would charge once for a year hosting and not allow us to refund it when we're not even using it It is just bad business even though you are "within" your rights to refuse Based on other comments on the Revdex.com site, this "automatic renewal" issue seems to be a recurring issue with other customers as well Maybe you should reconsider your customer service if not your policy altogether
"Working at" something means nothing to a properly functioning business where the lack of support or near zero attention to an issue is an ongoing problemChat and calling support on the telephone is pointless, I need a refund for my services as I get no support at allThe time wasted is hurting my business operations