Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has purchased multiple domain names since creating their account with
GoDaddyBetween February 9, 2017, and February 25, 2016, our customer called into support to inquire why their sites were downDuring these interactions, our customer was informed the domains in question had forwarding enabled and were set to forward the domain to itselfSetting up forwarding in this manner will cause the page to loop upon loading the domain name instead of resolving to the websiteThe forwarding was enabled from the customer’s end from within their account, meaning that either our customer or someone with access to their account made the changes to forwarding.Upon connecting with our support teams to inquire why their sites were not resolving they were correctly informed what steps they needed to take to remove forwarding and update their DNSRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe have not been able to locate a complaint via social media from our customerIf they have any further feedback they wish to share they may send it to us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantBased on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concernsOur office attempted to reach the complainant via the phone information they had
provided and have been unsuccessful.Should the complainant provide more detailed information to our office directly via *** such as the specific domain in question, our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn April 2, 2017, our customer contacted GoDaddy and was unable to complete the
required security validation into their accountOur customer was provided the necessary steps to have their email address updated which would allow them to receive a password reset emailThis process requires account holders to email their request to have their email address updated to GoDaddy along with proof of their identityOur customer emailed GoDaddy to request their email address be updated on April 2, RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOn April 5, 2017, GoDaddy updated our customers email address on their account after receiving the required verification information from themOur customer has since been able to update their password and log into their accountThank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseGoDaddy followed up with our customer via email to inform them of the Domain Buy statusEmails were sent to the email address on file for our customer’s accountOur Domain Buy Service agents attempted to connect with the registrant of the domain in question however, they were unsuccessful in connecting with the registrant.GoDaddy will stop attempting to broker a sale after days if there is no contact with the owner of the domainAs a courtesy to our customer, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.As GoDaddy has not been able to connect with the domain registrant, the claim has been closedPer GoDaddy’s Refund Policy the Domain Buy service is non-refundableOur Domain Buy Service agents provided the service as offered, and we are unable to provide the customer with their requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The answer from GoDaddy is based off of a premise, because they said that my account preference was changed by someone with access to my accountThis is not trueIt was never changedWe believe that this was a glitch from GoDaddy's systemIt is concerning that the company would rather blame the customer with an unverified claim than simply take responsibility and offer a resolution that rewards their long-term customers (such as myself) for any inconvenienceEven if a glitch in their system is not to blame, this is what truly exceptional customer service teams in corporations do
Thank you for the opportunity to address concerns presented by our customerWe would like to present the followingOur customer acknowledged and agreed to GoDaddy’s agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On October 22, our customer purchased our Website Design Service for two years, Logo Design for one year, and Private Registration Services for an existing domain name for one yearPart of the Website Design service also included a non-refundable build feeThe website and logo were built to our customers specifications and satisfactionRESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of serviceAs a courtesy, our customer was provided a full refund for the Website Design Service despite it being outside our refund policyOur Logo Design and Website Design Build Fee are not refundableThank you again for the opportunity to address the concerns presented by our customerKindest regards, Terri H*** Office of the CEO - GoDaddy
I understand that I agreed to renew and had my business been doing better, it wouldn't have been a problem, but I had just deposited the money to pay my USDA loan and then this came through and forced me to have to pay a $NSF fee I do wish to cancel, the website was and is not easy to navigate as I have tried to cancel via the web I have also tried the chat line, and would have done online chat, but that is not available.So this is a complaint to say there are issues with your business and that I want my complete refund as I don't have the money to support having a domain, a website that is incompatible with my business, and email that half the time didn't work and I was constantly having to reset my password.I look forward to seeing my refund for all three products in my bank account by Feb 1, 2017.Thank you
While I do not disagree with the facts as stated by GoDaddy, I have explained, many times, to their people that the person that was originally the registrant is not longer connected to this businessI have asked what I can do to become qualified to cancel this website (that I am no longer using.) I have received several recommendations, mostly related to cancelling my credit card and not allowing godaddy to charge me (note: THIS RECOMMENDATION WAS FROM THEIR PEOPLE!)I simply need to cancel this accountThe registrant is no longer in the picture and has not been for over six yearsThere must be a way for this account to be cancelledI cannot believe that GoDaddy will simply continue to charge me for an account I no longer want --forever I am merely trying to do the right thingGo daddy employees have told me the only people that can fix this are the people in charge of a special department -- but that department DOES NOT talk to anyone in person. I have tried all of the recommended steps and continue to get the email that says they will not help me They certainly had no trouble charging my credit card over these past years!Perhaps a live person can reach out to me and we con resolve this issue. Bob G***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 19, 2017, our customer purchased a cPanel hosting plan for a 3-month
termPer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on February 19, 2017, and May 19, 2017, and did so in a good faith effort to honor its agreements with our customerGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care team on May 22, They were properly informed the renewal transaction was non-refundable, per GoDaddy’s Refund Policy, publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The response from the CEO is completely wrong.We asked to reassign the c-panel to ***.Two websites were moved onto the *** c-panel in late July Why would I cancel a plan that was already paid for to pay more? This is ludicrous
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseGoDaddy was instructed to automatically renew the Website Builder and Starter email plan in accordance with the customer’s renewal settingsGoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.No action was taken to address this billing until March 14, at which point the products in question were outside the timeframe for a refundAdditionally, as a chargeback had been processed against the order in question, it has withdrawn funds from GoDaddyWe are unable to consider providing any goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response totally sidesteps the complaint To put is simply, I have no proof that anything was done on my behalf! All I want is a transcript that proves that something was done
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concerns. We have thoroughly reviewed the interaction between our customer and our customer care team following their cancellation of the planOur customer had indicated they were unhappy with the website they had constructed and canceled the service. Our office attempted to discuss the concerns and events that transpired with our customerHowever, our customer declined to speak with us and ended contact. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 10, 2017, our customer purchased a WordPress Premium Service Subscription
(WPPS)During correspondence with regard to their website, it was determined our customer’s request was not able to be completed due to customizations they had built into their website.On May 11, 2017, our customer requested a refund and was instructed to cancel their WPPS subscription before we could issue the refundOur customer did not cancel the service.On June and July 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerAccount management is a customer responsibility.On July 14, 2017, our customer contacted our support center regarding their websiteDuring this interaction our customer was advised their WPPS subscription was still active and they demanded a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided a refund for the most recent renewal and was properly informed the other transactions were no longer refund eligible.As a gesture of goodwill, we have provided an additional refund of the June 10, renewalAll other refunds will be provided in accordance with our Refund PolicyFor our customer’s convenience, they may wish to review our refund policy located here:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_I...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Dear Dispute
Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by our customer. We have reviewed this matter and would like to present the following.As our Verification Office did not receive the requested
information, the fees were refunded back to the original payment methods used
per our agreements with the payment providersThe financial institution has
not rejected the fundsThe complainant will need to contact them to inquire
how they handle funds returned to an account that may have been terminated or
when a pre-paid card has been discardedOnly in the event the refund request
is denied by the financial institution may GoDaddy issue the refund in the form
of a check.Our Verification team processed a refund for the charges in
question on October 17, in the amount of $This refund was credited
to the payment method usedThank you again for the opportunity to address and bring clarity
to the concerns presented by the complainant.Kindest regards, *** *** Office of the CEO - GoDaddy *** *** ** *** *** *** *** Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsContrary to our customer’s understanding the domain name in question was not renewedGoDaddy sent six renewal reminder and failed billing notifications between July 8, and August 24, GoDaddy provided its customer a window of days after the date of expiration in which to renew the domain name in questionThey neither renewed the domain name nor contact GoDaddy's 24/customer care teams to discuss the domain name until August 26, By that time the domain name was no longer available for recoveryAccount management is solely a customer responsibility.Our customer has the option to either reach out to the current domain name owner in an attempt to negotiate the purchase of the domain, or utilize a domain brokerage service such as GoDaddy’s Domain Buy Service to reach out to the current owner on their behalfInformation pertaining to GoDaddy’s Domain Buy Service can be found here: https://www.godaddy.com/domains/domain-broker.aspxThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 18, 2014, our customer registered a domain name via online purchase, for
a 3-year term.GoDaddy provides customers with full control over renewal preferencesCustomers may, at any time, log into their account and modify those preferencesOur customer disabledautomatic renewal January 15, 2015.On May 18, 2017, per our customer's account preferences, GoDaddy did not automatically renew the domain upon expiration in good faith effort to honor agreements with our customer.GoDaddy sent multiple renewal notices prior to the expiration date between February 16, 2017, and May 12, GoDaddy also sent notices after the expiration date on May 18, May 22, and May 29, These notices informed our customer their expired item was at risk of cancellation unless additional action was taken.Our customer did not contact our Customer Care teams until June 28, to recover the domainAs our customer had not renewed the domain in a timely manner, an $redemption fee plus standard renewal fees were required if the customer chose to recoverRedemption fees are explained within GoDaddy’s Domain Name Registration Agreement our customer had acknowledged.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy reduced the redemption fee to $and our customer has recovered the domainRedemption fees are non-refundable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 9, 2016, our customer purchased a domain from an expired domain auction f
via an online transaction. That same day, our customer contacted our support teams to cancel and refund the purchase. During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction siteDomains purchased in an expired domain auction require the auction bid, plus the cost of a one year domain registration renewal, to be paid after winning the auction RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Customers are expected to pay for a domain name upon auction close, and are obligated to complete the transactionIf a customer does not, they may be charged an administrative fee, or be permanently banned from utilizing GoDaddy Auctions in any manner.Our Auctions team has canceled the domain transaction in question, and have refunded our customer as a one-time courtesy. In the future, we encourage our customer to carefully review their shopping cart prior to completing a transaction to avoid a potential ban from GoDaddy Auctions.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On June 17, 2016,
our customer or an authorized party acting on their behalf processed an online transaction that included two domains and a hosting planThe two domains were purchased for ten year termsThe hosting plan was purchased for three yearsPrior to completing any transaction, customers are able to review and adjust the term length for domain registrations and hosting plans in their shopping cart.On June 24, 2016, our customer contacted our Billing teamDuring this interaction they explained their intent to purchase the hosting and three domains for a one year term.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer does have an option related to the hosting serviceWithin thirty days from the date of purchase, our customer may cancel the three year hosting plan and receive a refund by contacting our support staffThey can then purchase a new hosting plan at the desired termShould our customer proceed with this option, any content already uploaded to the existing hosting plan would need to be uploaded again to the new hosting plan.Our customer’s domain names are non-refundable in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J*** Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has purchased multiple domain names since creating their account with
GoDaddyBetween February 9, 2017, and February 25, 2016, our customer called into support to inquire why their sites were downDuring these interactions, our customer was informed the domains in question had forwarding enabled and were set to forward the domain to itselfSetting up forwarding in this manner will cause the page to loop upon loading the domain name instead of resolving to the websiteThe forwarding was enabled from the customer’s end from within their account, meaning that either our customer or someone with access to their account made the changes to forwarding.Upon connecting with our support teams to inquire why their sites were not resolving they were correctly informed what steps they needed to take to remove forwarding and update their DNSRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe have not been able to locate a complaint via social media from our customerIf they have any further feedback they wish to share they may send it to us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantBased on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concernsOur office attempted to reach the complainant via the phone information they had
provided and have been unsuccessful.Should the complainant provide more detailed information to our office directly via *** such as the specific domain in question, our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn April 2, 2017, our customer contacted GoDaddy and was unable to complete the
required security validation into their accountOur customer was provided the necessary steps to have their email address updated which would allow them to receive a password reset emailThis process requires account holders to email their request to have their email address updated to GoDaddy along with proof of their identityOur customer emailed GoDaddy to request their email address be updated on April 2, RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOn April 5, 2017, GoDaddy updated our customers email address on their account after receiving the required verification information from themOur customer has since been able to update their password and log into their accountThank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseGoDaddy followed up with our customer via email to inform them of the Domain Buy statusEmails were sent to the email address on file for our customer’s accountOur Domain Buy Service agents attempted to connect with the registrant of the domain in question however, they were unsuccessful in connecting with the registrant.GoDaddy will stop attempting to broker a sale after days if there is no contact with the owner of the domainAs a courtesy to our customer, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.As GoDaddy has not been able to connect with the domain registrant, the claim has been closedPer GoDaddy’s Refund Policy the Domain Buy service is non-refundableOur Domain Buy Service agents provided the service as offered, and we are unable to provide the customer with their requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The answer from GoDaddy is based off of a premise, because they said that my account preference was changed by someone with access to my accountThis is not trueIt was never changedWe believe that this was a glitch from GoDaddy's systemIt is concerning that the company would rather blame the customer with an unverified claim than simply take responsibility and offer a resolution that rewards their long-term customers (such as myself) for any inconvenienceEven if a glitch in their system is not to blame, this is what truly exceptional customer service teams in corporations do
Thank you for the opportunity to address concerns presented by our customerWe would like to present the followingOur customer acknowledged and agreed to GoDaddy’s agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On October 22, our customer purchased our Website Design Service for two years, Logo Design for one year, and Private Registration Services for an existing domain name for one yearPart of the Website Design service also included a non-refundable build feeThe website and logo were built to our customers specifications and satisfactionRESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of serviceAs a courtesy, our customer was provided a full refund for the Website Design Service despite it being outside our refund policyOur Logo Design and Website Design Build Fee are not refundableThank you again for the opportunity to address the concerns presented by our customerKindest regards, Terri H*** Office of the CEO - GoDaddy
I understand that I agreed to renew and had my business been doing better, it wouldn't have been a problem, but I had just deposited the money to pay my USDA loan and then this came through and forced me to have to pay a $NSF fee I do wish to cancel, the website was and is not easy to navigate as I have tried to cancel via the web I have also tried the chat line, and would have done online chat, but that is not available.So this is a complaint to say there are issues with your business and that I want my complete refund as I don't have the money to support having a domain, a website that is incompatible with my business, and email that half the time didn't work and I was constantly having to reset my password.I look forward to seeing my refund for all three products in my bank account by Feb 1, 2017.Thank you
While I do not disagree with the facts as stated by GoDaddy, I have explained, many times, to their people that the person that was originally the registrant is not longer connected to this businessI have asked what I can do to become qualified to cancel this website (that I am no longer using.) I have received several recommendations, mostly related to cancelling my credit card and not allowing godaddy to charge me (note: THIS RECOMMENDATION WAS FROM THEIR PEOPLE!)I simply need to cancel this accountThe registrant is no longer in the picture and has not been for over six yearsThere must be a way for this account to be cancelledI cannot believe that GoDaddy will simply continue to charge me for an account I no longer want --forever I am merely trying to do the right thingGo daddy employees have told me the only people that can fix this are the people in charge of a special department -- but that department DOES NOT talk to anyone in person. I have tried all of the recommended steps and continue to get the email that says they will not help me They certainly had no trouble charging my credit card over these past years!Perhaps a live person can reach out to me and we con resolve this issue. Bob G***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 19, 2017, our customer purchased a cPanel hosting plan for a 3-month
termPer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on February 19, 2017, and May 19, 2017, and did so in a good faith effort to honor its agreements with our customerGoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our Customer Care team on May 22, They were properly informed the renewal transaction was non-refundable, per GoDaddy’s Refund Policy, publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The response from the CEO is completely wrong.We asked to reassign the c-panel to ***.Two websites were moved onto the *** c-panel in late July Why would I cancel a plan that was already paid for to pay more? This is ludicrous
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseGoDaddy was instructed to automatically renew the Website Builder and Starter email plan in accordance with the customer’s renewal settingsGoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.No action was taken to address this billing until March 14, at which point the products in question were outside the timeframe for a refundAdditionally, as a chargeback had been processed against the order in question, it has withdrawn funds from GoDaddyWe are unable to consider providing any goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response totally sidesteps the complaint To put is simply, I have no proof that anything was done on my behalf! All I want is a transcript that proves that something was done
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concerns. We have thoroughly reviewed the interaction between our customer and our customer care team following their cancellation of the planOur customer had indicated they were unhappy with the website they had constructed and canceled the service. Our office attempted to discuss the concerns and events that transpired with our customerHowever, our customer declined to speak with us and ended contact. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 10, 2017, our customer purchased a WordPress Premium Service Subscription
(WPPS)During correspondence with regard to their website, it was determined our customer’s request was not able to be completed due to customizations they had built into their website.On May 11, 2017, our customer requested a refund and was instructed to cancel their WPPS subscription before we could issue the refundOur customer did not cancel the service.On June and July 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerAccount management is a customer responsibility.On July 14, 2017, our customer contacted our support center regarding their websiteDuring this interaction our customer was advised their WPPS subscription was still active and they demanded a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided a refund for the most recent renewal and was properly informed the other transactions were no longer refund eligible.As a gesture of goodwill, we have provided an additional refund of the June 10, renewalAll other refunds will be provided in accordance with our Refund PolicyFor our customer’s convenience, they may wish to review our refund policy located here:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_I...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Dear Dispute
Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by our customer. We have reviewed this matter and would like to present the following.As our Verification Office did not receive the requested
information, the fees were refunded back to the original payment methods used
per our agreements with the payment providersThe financial institution has
not rejected the fundsThe complainant will need to contact them to inquire
how they handle funds returned to an account that may have been terminated or
when a pre-paid card has been discardedOnly in the event the refund request
is denied by the financial institution may GoDaddy issue the refund in the form
of a check.Our Verification team processed a refund for the charges in
question on October 17, in the amount of $This refund was credited
to the payment method usedThank you again for the opportunity to address and bring clarity
to the concerns presented by the complainant.Kindest regards, *** *** Office of the CEO - GoDaddy *** *** ** *** *** *** *** Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsContrary to our customer’s understanding the domain name in question was not renewedGoDaddy sent six renewal reminder and failed billing notifications between July 8, and August 24, GoDaddy provided its customer a window of days after the date of expiration in which to renew the domain name in questionThey neither renewed the domain name nor contact GoDaddy's 24/customer care teams to discuss the domain name until August 26, By that time the domain name was no longer available for recoveryAccount management is solely a customer responsibility.Our customer has the option to either reach out to the current domain name owner in an attempt to negotiate the purchase of the domain, or utilize a domain brokerage service such as GoDaddy’s Domain Buy Service to reach out to the current owner on their behalfInformation pertaining to GoDaddy’s Domain Buy Service can be found here: https://www.godaddy.com/domains/domain-broker.aspxThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
I do not accept this response, since the sales representative told me that they were experiencing a computer glitch in their billing system
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 18, 2014, our customer registered a domain name via online purchase, for
a 3-year term.GoDaddy provides customers with full control over renewal preferencesCustomers may, at any time, log into their account and modify those preferencesOur customer disabledautomatic renewal January 15, 2015.On May 18, 2017, per our customer's account preferences, GoDaddy did not automatically renew the domain upon expiration in good faith effort to honor agreements with our customer.GoDaddy sent multiple renewal notices prior to the expiration date between February 16, 2017, and May 12, GoDaddy also sent notices after the expiration date on May 18, May 22, and May 29, These notices informed our customer their expired item was at risk of cancellation unless additional action was taken.Our customer did not contact our Customer Care teams until June 28, to recover the domainAs our customer had not renewed the domain in a timely manner, an $redemption fee plus standard renewal fees were required if the customer chose to recoverRedemption fees are explained within GoDaddy’s Domain Name Registration Agreement our customer had acknowledged.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy reduced the redemption fee to $and our customer has recovered the domainRedemption fees are non-refundable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 9, 2016, our customer purchased a domain from an expired domain auction f
via an online transaction. That same day, our customer contacted our support teams to cancel and refund the purchase. During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction siteDomains purchased in an expired domain auction require the auction bid, plus the cost of a one year domain registration renewal, to be paid after winning the auction RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Customers are expected to pay for a domain name upon auction close, and are obligated to complete the transactionIf a customer does not, they may be charged an administrative fee, or be permanently banned from utilizing GoDaddy Auctions in any manner.Our Auctions team has canceled the domain transaction in question, and have refunded our customer as a one-time courtesy. In the future, we encourage our customer to carefully review their shopping cart prior to completing a transaction to avoid a potential ban from GoDaddy Auctions.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: ***On June 17, 2016,
our customer or an authorized party acting on their behalf processed an online transaction that included two domains and a hosting planThe two domains were purchased for ten year termsThe hosting plan was purchased for three yearsPrior to completing any transaction, customers are able to review and adjust the term length for domain registrations and hosting plans in their shopping cart.On June 24, 2016, our customer contacted our Billing teamDuring this interaction they explained their intent to purchase the hosting and three domains for a one year term.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer does have an option related to the hosting serviceWithin thirty days from the date of purchase, our customer may cancel the three year hosting plan and receive a refund by contacting our support staffThey can then purchase a new hosting plan at the desired termShould our customer proceed with this option, any content already uploaded to the existing hosting plan would need to be uploaded again to the new hosting plan.Our customer’s domain names are non-refundable in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J*** Office of the CEO - GoDaddy