Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer connected with our support teams on April 15, At that time, our
customer expressed their displeasure with our recent domain control center re-design and why their nameserver change was not processingOur customer informed us they were trying to set their domains to GoDaddy’s parked nameservers, pointing them away from their hosting provider. Our customer was correctly informed there was a known issue with nameservers updating, our customer acknowledged and ended the call.Our customer called again the same day indicating the domains were still not parkedThey were correctly informed that nameserver and DNS changes can take up to hours to propagateOur customer insisted the changes happen immediately or they would begin to cancel products from their accountAfter this interaction, our customer proceeded to cancel the free email credits from their accountOn April 17, 2017, our customer called stating the domains were not parkedOur customer was informed they were and they would need to clear their browser cacheHowever, our customer refused to do so and disconnectedLater the same day, our customer called in stating their email no longer workingOur customer was correctly told this was because the email credits were cancelled and they would need to purchase additional email addresses for their existing plan as no free credits were available RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAt this time our customer’s domains are pointed to third party namservers that appears to be hosting their sitesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
While I appreciate the prompt response, the resolution is not acceptable.One of the GoDaddy reps did mention she would offer me year free hosting. I didn't realize that had happened, it just sounded like a very canned response to try and tamp an bad situation down. I looked into it and the year free hosting is about a $value. Here are the minimum costs my company incurred from GoDaddy's mistakes$web design fee that got us nowhere$payroll$in lost business from emails missed over a 27hr period due to GoDaddy's mistake$IT fee to Kali Systems Inc to verify email problem and get MX records to GoDaddy to input so our email worked again. That is nearly $20,cost to my company! Not to mention the hours of my valuable time lost chasing around all these issues, and still doing it now with this complaint!We are a small company of employees total. $20,is HUGE to us. That is months margin for me! All we asked for is a refund for the web design fee we are not happy with, and did not use. With the countless headaches in the process caused by GoDaddy, and financial cost to our company due to their mistakes, I can't believe a simple refund is such a hassle
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe have reviewed this matter further and would like to present the following.On April 18, our office contacted our customer via phone to discuss the steps needed to cancel the domain name in question and remove the payment method from the account. While our customer was unable to go through the process at that time, instructions were provided via email on the steps to complete the process.On April 20, our customer logged into their account, canceled the domain and removed any payment methods previously provided. As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,*** *** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On multiple occasions in the month of July, the complainant has sent emails to GoDaddy’s Copyright Complaints
department regarding the website in question. In order for the Copyright Complaints department to take action against a website via a Digital Millennium Copyright Act (DMCA) claim, the complainant is required to send specific information, which was not included in all of these emails.We have included links below to GoDaddy’s Trademark and Copyright Infringement Policy and the Digital Millennium Copyright Act which further detail this process:Go Daddy’s Trademark and Copyright Infringement Policy:http://www.godaddy.com/agreements/showdoc.aspx?pageid=TRADMARK_COPYDigita...⇄ Millennium Copyright Act:http://www.copyright.gov/legislation/dmca.pdfRESOLUTION:GoDaddy is committed to assisting intellectual property owners in taking action against IP infringement. Our Copyright Complaints team has worked swiftly and diligently to follow DMCA policies when provided proper notification by the complainant. The complainant has continued to make claims that copyrighted material still exists on the website in question. The complainant will need to continue to work with our Copyright Complaints team by submitting an updated DMCA claim for further reviewThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy is only the registrar of record for the domainOur suggestion, if our customer still wishes to obtain the domain, would be to reach out to the current Registrant individuallyOur customer may find this article helpful: https://www.godaddy.com/help/what-is-the-difference-between-a-registry-registrar...⇄ has refunded the payment associated with the domain in question upon failure of the seller to complete the transactionThe Domain Buy Service is a separate service in which GoDaddy attempts to contact the current registrant of the domain directly to negotiate a sale between buyer and seller. This is not a service we are obligating our customer to purchaseIt was a suggestion as one of the options they had in order to make another attempt to secure the domainThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2017, our customer purchased an Economy cPanel Hosting plan for a
one-year term during a chat with GoDaddy’s Customer Care CenterOn January 26, 2018, they again contacted our Customer Care Center via chat to upgrade their hosting to Ultimate cPanel Hosting for the balance of the term remaining. On February 12, 2018, they called into our Customer Care Center to request the SSL Certificate that would be included in the purchase of a new Ultimate Hosting planAt that time they were properly advised that a hosting upgrade did not include an SSL Certificate. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Later on February 12, 2018, during a call to our Customer Care Center they were provided with a Standard SSL Certificate at no costThis was provided as a one-time courtesy in appreciation for selecting GoDaddy. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 2, 2013, the complainant purchased a domain name transfer for the domain name DRILL-BLOCKS.COMUpon completion of the transfer, a year of registration was added to the domain’s registrationOn July 4, 2014, the domain in question automatically renewed for a one year term per the complainant’s account preferencesOn March 3, 2015, the domain *** was canceled online from within the complainant’s accountThis action voluntarily ended their term of registration for the domainWhile the complainant may have not intended to do so, cancelling the domain name did require action to be taken by the complainant in a timely manner if they wished to recover the domainWe also sent an email notification to the email address on file within the account when a domain name was cancelled.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain *** was not recovered by the complainant in a timely manner, and followed the domain life-cycle after its cancellationThe domain has since been returned to the registryThe complainant would need to attempt to register the domain as a new registration when it becomes publically available.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On January 4, 2018, our customer purchased a GoDaddy Auctions Membership via online
transactionGoDaddy Auctions allows domain owners to sell their domains online and allows end users the opportunity to place bids or “buy now” to obtain said posted domainsOn January 8, 2018, our customer reached out to our Auctions team with their concern about the time zone differences regarding an auction they had bid on, and was advised the auction would not be re-opened.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Pacific Daylight Time (PDT) and Pacific Standard Time (PST) are not the samePacific Standard Time (PST) is the time zone used in the United States of America, Canada, and several other countries during the winter months, while Pacific Daylight Time (PDT) is used by these places during the summerAt the time our customer received the Outbid email, 10:PST /1:28pm EST, our customer had the allotted eight minutes in which they were able to place a counter bidOur customer was informed they had until 10:36am PST/1:36pm EST to place an additional bidOur customer did not do so and the domain name was provided to the Auction winnerThe auction for the desired domain name will not be re-opened and our customer has since purchased a variation of the desired domainOur customer may wish to add a backorder to the desired domain nameIn the event the current owner chooses to allow the domain to expire, our customer will be alerted to the possible availability of the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 21, per our customer's account preferences, GoDaddy was instructed to
automatically renew an expired domain name within our customer’s account, using the payment method our customer associated with the service, and attempted to do so in a good faith effort to honor its agreementsOur customer’s financial institution declined payment.GoDaddy sent notices after the failed renewal attempts on September 21, September 25, and October 2, These notices informed our customer the expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.GoDaddy does provide customers the ability to designate an alternate payment method in the event the primary payment method failsOur customer would have been required to enable the preference within their account settings as GoDaddy simply does not choose an another payment method to use that may exist in an account.The domain was not renewed in a timely manner and entered a redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 1, 2017, our customer recovered the domain by paying the associated redemption fee and 1-year renewal fee.The redemption fee our customer incurred was a direct result of not renewing their service in a timely mannerGoDaddy is declining our customer’s request for extended services at no cost.We suggest our customer make note of the expiration date(s) and review their account preferences to avoid further failed renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 13, 2014, our customer purchased the Website Builder Plan in question for a
one year term during an online transactionThis plan was subsequently automatically renewed per our customers account preferences on August 13, and August 13, GoDaddy did so in a good faith effort to honor its agreements with our customer Customers may, at any time, log into their accounts and modify the automatic renewal preference GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferencesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, which is publicly located here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID , the transaction in question is beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February our customer purchased a hosting account restoreThis service
copies files from our disaster recovery backup servers and places them in the customer’s new hosting accountOnce the restore is completed, the customer is informed of this via emailThe service was completed on February 2017, which is within the timeframe the customer was provided with.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy fulfilled its restore service according to our standard policies and proceduresIn a good faith effort to help our customer recover any missing functionality which may occur from files being moved to a new server, additional instructions are sometimes providedOur customer is welcome to contact our 24/Professional Hosting Services team if the instructions are unclearAs a courtesy, we have refunded a hosting plan purchase that was ultimately unnecessary.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Jesse W***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On September 14,
our customer purchased a Windows Dedicated Server with Fully Managed Services for a two-year term with assistance from GoDaddy’s customer care. On that same date, a migration was started to move content from our customer’s current server to their newly purchased one. This migration completed on September 17, 2015.Our customer contacted GoDaddy’s hosting support teams on multiple occasions in December to address potential missing contentGoDaddy worked vigorously to resolve the technical issues our customer was experiencing.On June 17, 2016, our customer contacted GoDaddy’s support teams due to inability to access email on their server. Our customer’s email services were still operating from their original server, which had been suspended due to non-renewal. GoDaddy’s support teams reactivated the original server, and performed a migration of email content to the new server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A supervisor from GoDaddy’s hosting support teams has connected with our customer and is working to finalize steps of the email migration and ensure all content has been successfully migrated.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I dont accept this resolution for services I never revived or usedI also filed a charge back with my credit card I never signed up for auto renewal this company used shady business tactics and the customer service is worst I ever dealt with
On May 3rd, I attempted to use Godaddy's website to renew my domain because my automatic payment did not work The website told my payment was not complete and resent me to the payment screen again. I then completed the payment through *** button on Godaddy's website (their merchant not mine) I discovered later on May 3rd that I had two exact charges on my account and immediately contacted GoDaddy Customer Support to resolve this The CSR informed me that they took my second payment and applied it to an additional year (My invoice was for the year 2017-at no time did anything update on Godaddy's website to inform me I was paying for an additional year, it was the original invoice on the screen.) The CSR told me this was a "complimentary" service and they were unable to reverse this decision I told him this was unacceptable, to which the CSR hung up on me. On the same day I opened a dispute resolution via Godaddy's merchant *** who sent the request to Godaddy, who never responded, and on May 14th, *** refunded my money. You state on May11th you shut the account down, I was never notified, and my site continued to work until June 23rd when I received emails (attached) informing my site had been cancelled. I contacted Customer Service on the 24th, where I was told that they can't reverse the second year (which I never asked for) And that my site was being held from being transferred until I made the duplicate payment of back plus a administrative fee At this point I need Godaddy to release the hold on the domain account so that I may transfer my services elsewhere as I had requested on the June 24th call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. They have provided a partial refund.Although I'm disappointed that over several months my phone calls and emails went without resolution and my two letters to the CEO went unanswered and I never recieved an apology from him, I find that in order to move on, I'll be satisfied with the partial refund.Part of my job is to recommend web hosting companies to my clients and I serve as a decision-maker and influencerWhen it comes to web hosting, GoDaddy will be the last on my list, if it ever makes it on the list at allAlthough *** was very helpful and did assist in getting a partial refund, Mr*** *** obviously feels it's more important to keep my hard-earned money rather than keep me as a customer
Regards,
*** ***
The attempt to contact them was initiated ON THE DAY OF the billing. I was refused access when they asked for a PIN. They would not tell me what domain I was even calling about. They just asked me for a PIN. The person was not clear what they were referring to nor could I figure out how a four digit number amongst a sea of domains could possibly link me to my account. The account preferences that he speaks of are NOT out in the open and obvious. They are hidden and have to be searched out or you have to have knowledge they are there. When we bought this domain, there was NOTHING indicating this would automatically renew. As I stated, after jumping through their hoops, I was able to gain access and cancel this, which was on day after the billing
Thank you for the opportunity to address the complainant's concernsThe complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainantOn August 20, the account holder, our customer, initiated a Change of Account for the domain name in
question. That change was cancelled and later re-initiated on August 21, The domain name was properly moved out of the initial account and into an account designated by the account holderSeveral requests to move the domain name to various accounts were made and rescinded to our Undo teamThis email activity indicated a possible third party domain name dispute; a situation GoDaddy cannot become involved inBoth parties GoDaddy received emails from were provided correct information with regard to the overall matter and how to move forward RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The complainant is the Registrant of the domain name in question. Similar to a car's title, the person or entity/business listed as the registrant of the domain has certain rights to the domain, provided they can prove their identity with government issued documentation. The complainant would be able to submit a request to changeupdate.com to have the domain name moved to an account of their choosing.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Strange response from Godaddy - I suggest the person who wrote this response talk with their supervisor about failing to notice the refund Godaddy has already processed back to me for their error.]I received it days after lodging a complaint with the *** *** *** *** office
Regards,
*** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx In June our customer purchased three domain names which included free email service GoDaddy no longer provides free email services with the purchase of domain names.On February 16, our customer contacted our customer support for assistance accessing their email via our webmail clientOur customer was informed the problem they experienced was due to invalid login credentialsOur support team offered to assist with a password reset however, the password was not updated by our customer Account management, including security of customer accounts, is the responsibility of our customers. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencingThe email service provided to our customer was functioning as intendedAs such, GoDaddy is unable to provide the requested credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsHosting is a space where customers are able to upload their website contentHow a customer chooses to build their website and which plug-ins are utilized is not within the control of a hosting providerIn this instance, a plused by our customer does not function correctly with the chosen hosting plan.As stated, if the functionality of the Managed WordPress hosting plan does not meet our customer’s needs, we will make a one-time exception to our policy and will migrate the website content to a cPanel plan at no costHowever, the fee paid for the Premium Support is non-refundableAs part of the migration, we will issue a one-time refund to In-Store Credit of the unused time remaining on the Managed WordPress hosting planThese funds can be used toward the purchase of a new cPanel hosting plan or renewals/purchases of other productsAgain, if our customer would like to take this step they will need to connect with our hosting teams for assistanceThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer connected with our support teams on April 15, At that time, our
customer expressed their displeasure with our recent domain control center re-design and why their nameserver change was not processingOur customer informed us they were trying to set their domains to GoDaddy’s parked nameservers, pointing them away from their hosting provider. Our customer was correctly informed there was a known issue with nameservers updating, our customer acknowledged and ended the call.Our customer called again the same day indicating the domains were still not parkedThey were correctly informed that nameserver and DNS changes can take up to hours to propagateOur customer insisted the changes happen immediately or they would begin to cancel products from their accountAfter this interaction, our customer proceeded to cancel the free email credits from their accountOn April 17, 2017, our customer called stating the domains were not parkedOur customer was informed they were and they would need to clear their browser cacheHowever, our customer refused to do so and disconnectedLater the same day, our customer called in stating their email no longer workingOur customer was correctly told this was because the email credits were cancelled and they would need to purchase additional email addresses for their existing plan as no free credits were available RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAt this time our customer’s domains are pointed to third party namservers that appears to be hosting their sitesThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
While I appreciate the prompt response, the resolution is not acceptable.One of the GoDaddy reps did mention she would offer me year free hosting. I didn't realize that had happened, it just sounded like a very canned response to try and tamp an bad situation down. I looked into it and the year free hosting is about a $value. Here are the minimum costs my company incurred from GoDaddy's mistakes$web design fee that got us nowhere$payroll$in lost business from emails missed over a 27hr period due to GoDaddy's mistake$IT fee to Kali Systems Inc to verify email problem and get MX records to GoDaddy to input so our email worked again. That is nearly $20,cost to my company! Not to mention the hours of my valuable time lost chasing around all these issues, and still doing it now with this complaint!We are a small company of employees total. $20,is HUGE to us. That is months margin for me! All we asked for is a refund for the web design fee we are not happy with, and did not use. With the countless headaches in the process caused by GoDaddy, and financial cost to our company due to their mistakes, I can't believe a simple refund is such a hassle
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe have reviewed this matter further and would like to present the following.On April 18, our office contacted our customer via phone to discuss the steps needed to cancel the domain name in question and remove the payment method from the account. While our customer was unable to go through the process at that time, instructions were provided via email on the steps to complete the process.On April 20, our customer logged into their account, canceled the domain and removed any payment methods previously provided. As such, we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,*** *** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On multiple occasions in the month of July, the complainant has sent emails to GoDaddy’s Copyright Complaints
department regarding the website in question. In order for the Copyright Complaints department to take action against a website via a Digital Millennium Copyright Act (DMCA) claim, the complainant is required to send specific information, which was not included in all of these emails.We have included links below to GoDaddy’s Trademark and Copyright Infringement Policy and the Digital Millennium Copyright Act which further detail this process:Go Daddy’s Trademark and Copyright Infringement Policy:http://www.godaddy.com/agreements/showdoc.aspx?pageid=TRADMARK_COPYDigita...⇄ Millennium Copyright Act:http://www.copyright.gov/legislation/dmca.pdfRESOLUTION:GoDaddy is committed to assisting intellectual property owners in taking action against IP infringement. Our Copyright Complaints team has worked swiftly and diligently to follow DMCA policies when provided proper notification by the complainant. The complainant has continued to make claims that copyrighted material still exists on the website in question. The complainant will need to continue to work with our Copyright Complaints team by submitting an updated DMCA claim for further reviewThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy is only the registrar of record for the domainOur suggestion, if our customer still wishes to obtain the domain, would be to reach out to the current Registrant individuallyOur customer may find this article helpful: https://www.godaddy.com/help/what-is-the-difference-between-a-registry-registrar...⇄ has refunded the payment associated with the domain in question upon failure of the seller to complete the transactionThe Domain Buy Service is a separate service in which GoDaddy attempts to contact the current registrant of the domain directly to negotiate a sale between buyer and seller. This is not a service we are obligating our customer to purchaseIt was a suggestion as one of the options they had in order to make another attempt to secure the domainThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2017, our customer purchased an Economy cPanel Hosting plan for a
one-year term during a chat with GoDaddy’s Customer Care CenterOn January 26, 2018, they again contacted our Customer Care Center via chat to upgrade their hosting to Ultimate cPanel Hosting for the balance of the term remaining. On February 12, 2018, they called into our Customer Care Center to request the SSL Certificate that would be included in the purchase of a new Ultimate Hosting planAt that time they were properly advised that a hosting upgrade did not include an SSL Certificate. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Later on February 12, 2018, during a call to our Customer Care Center they were provided with a Standard SSL Certificate at no costThis was provided as a one-time courtesy in appreciation for selecting GoDaddy. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 2, 2013, the complainant purchased a domain name transfer for the domain name DRILL-BLOCKS.COMUpon completion of the transfer, a year of registration was added to the domain’s registrationOn July 4, 2014, the domain in question automatically renewed for a one year term per the complainant’s account preferencesOn March 3, 2015, the domain *** was canceled online from within the complainant’s accountThis action voluntarily ended their term of registration for the domainWhile the complainant may have not intended to do so, cancelling the domain name did require action to be taken by the complainant in a timely manner if they wished to recover the domainWe also sent an email notification to the email address on file within the account when a domain name was cancelled.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain *** was not recovered by the complainant in a timely manner, and followed the domain life-cycle after its cancellationThe domain has since been returned to the registryThe complainant would need to attempt to register the domain as a new registration when it becomes publically available.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On January 4, 2018, our customer purchased a GoDaddy Auctions Membership via online
transactionGoDaddy Auctions allows domain owners to sell their domains online and allows end users the opportunity to place bids or “buy now” to obtain said posted domainsOn January 8, 2018, our customer reached out to our Auctions team with their concern about the time zone differences regarding an auction they had bid on, and was advised the auction would not be re-opened.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Pacific Daylight Time (PDT) and Pacific Standard Time (PST) are not the samePacific Standard Time (PST) is the time zone used in the United States of America, Canada, and several other countries during the winter months, while Pacific Daylight Time (PDT) is used by these places during the summerAt the time our customer received the Outbid email, 10:PST /1:28pm EST, our customer had the allotted eight minutes in which they were able to place a counter bidOur customer was informed they had until 10:36am PST/1:36pm EST to place an additional bidOur customer did not do so and the domain name was provided to the Auction winnerThe auction for the desired domain name will not be re-opened and our customer has since purchased a variation of the desired domainOur customer may wish to add a backorder to the desired domain nameIn the event the current owner chooses to allow the domain to expire, our customer will be alerted to the possible availability of the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 21, per our customer's account preferences, GoDaddy was instructed to
automatically renew an expired domain name within our customer’s account, using the payment method our customer associated with the service, and attempted to do so in a good faith effort to honor its agreementsOur customer’s financial institution declined payment.GoDaddy sent notices after the failed renewal attempts on September 21, September 25, and October 2, These notices informed our customer the expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.GoDaddy does provide customers the ability to designate an alternate payment method in the event the primary payment method failsOur customer would have been required to enable the preference within their account settings as GoDaddy simply does not choose an another payment method to use that may exist in an account.The domain was not renewed in a timely manner and entered a redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 1, 2017, our customer recovered the domain by paying the associated redemption fee and 1-year renewal fee.The redemption fee our customer incurred was a direct result of not renewing their service in a timely mannerGoDaddy is declining our customer’s request for extended services at no cost.We suggest our customer make note of the expiration date(s) and review their account preferences to avoid further failed renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 13, 2014, our customer purchased the Website Builder Plan in question for a
one year term during an online transactionThis plan was subsequently automatically renewed per our customers account preferences on August 13, and August 13, GoDaddy did so in a good faith effort to honor its agreements with our customer Customers may, at any time, log into their accounts and modify the automatic renewal preference GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferencesAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, which is publicly located here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID , the transaction in question is beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February our customer purchased a hosting account restoreThis service
copies files from our disaster recovery backup servers and places them in the customer’s new hosting accountOnce the restore is completed, the customer is informed of this via emailThe service was completed on February 2017, which is within the timeframe the customer was provided with.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy fulfilled its restore service according to our standard policies and proceduresIn a good faith effort to help our customer recover any missing functionality which may occur from files being moved to a new server, additional instructions are sometimes providedOur customer is welcome to contact our 24/Professional Hosting Services team if the instructions are unclearAs a courtesy, we have refunded a hosting plan purchase that was ultimately unnecessary.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Jesse W***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On September 14,
our customer purchased a Windows Dedicated Server with Fully Managed Services for a two-year term with assistance from GoDaddy’s customer care. On that same date, a migration was started to move content from our customer’s current server to their newly purchased one. This migration completed on September 17, 2015.Our customer contacted GoDaddy’s hosting support teams on multiple occasions in December to address potential missing contentGoDaddy worked vigorously to resolve the technical issues our customer was experiencing.On June 17, 2016, our customer contacted GoDaddy’s support teams due to inability to access email on their server. Our customer’s email services were still operating from their original server, which had been suspended due to non-renewal. GoDaddy’s support teams reactivated the original server, and performed a migration of email content to the new server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A supervisor from GoDaddy’s hosting support teams has connected with our customer and is working to finalize steps of the email migration and ensure all content has been successfully migrated.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I dont accept this resolution for services I never revived or usedI also filed a charge back with my credit card I never signed up for auto renewal this company used shady business tactics and the customer service is worst I ever dealt with
On May 3rd, I attempted to use Godaddy's website to renew my domain because my automatic payment did not work The website told my payment was not complete and resent me to the payment screen again. I then completed the payment through *** button on Godaddy's website (their merchant not mine) I discovered later on May 3rd that I had two exact charges on my account and immediately contacted GoDaddy Customer Support to resolve this The CSR informed me that they took my second payment and applied it to an additional year (My invoice was for the year 2017-at no time did anything update on Godaddy's website to inform me I was paying for an additional year, it was the original invoice on the screen.) The CSR told me this was a "complimentary" service and they were unable to reverse this decision I told him this was unacceptable, to which the CSR hung up on me. On the same day I opened a dispute resolution via Godaddy's merchant *** who sent the request to Godaddy, who never responded, and on May 14th, *** refunded my money. You state on May11th you shut the account down, I was never notified, and my site continued to work until June 23rd when I received emails (attached) informing my site had been cancelled. I contacted Customer Service on the 24th, where I was told that they can't reverse the second year (which I never asked for) And that my site was being held from being transferred until I made the duplicate payment of back plus a administrative fee At this point I need Godaddy to release the hold on the domain account so that I may transfer my services elsewhere as I had requested on the June 24th call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. They have provided a partial refund.Although I'm disappointed that over several months my phone calls and emails went without resolution and my two letters to the CEO went unanswered and I never recieved an apology from him, I find that in order to move on, I'll be satisfied with the partial refund.Part of my job is to recommend web hosting companies to my clients and I serve as a decision-maker and influencerWhen it comes to web hosting, GoDaddy will be the last on my list, if it ever makes it on the list at allAlthough *** was very helpful and did assist in getting a partial refund, Mr*** *** obviously feels it's more important to keep my hard-earned money rather than keep me as a customer
Regards,
*** ***
The attempt to contact them was initiated ON THE DAY OF the billing. I was refused access when they asked for a PIN. They would not tell me what domain I was even calling about. They just asked me for a PIN. The person was not clear what they were referring to nor could I figure out how a four digit number amongst a sea of domains could possibly link me to my account. The account preferences that he speaks of are NOT out in the open and obvious. They are hidden and have to be searched out or you have to have knowledge they are there. When we bought this domain, there was NOTHING indicating this would automatically renew. As I stated, after jumping through their hoops, I was able to gain access and cancel this, which was on day after the billing
Thank you for the opportunity to address the complainant's concernsThe complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainantOn August 20, the account holder, our customer, initiated a Change of Account for the domain name in
question. That change was cancelled and later re-initiated on August 21, The domain name was properly moved out of the initial account and into an account designated by the account holderSeveral requests to move the domain name to various accounts were made and rescinded to our Undo teamThis email activity indicated a possible third party domain name dispute; a situation GoDaddy cannot become involved inBoth parties GoDaddy received emails from were provided correct information with regard to the overall matter and how to move forward RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The complainant is the Registrant of the domain name in question. Similar to a car's title, the person or entity/business listed as the registrant of the domain has certain rights to the domain, provided they can prove their identity with government issued documentation. The complainant would be able to submit a request to changeupdate.com to have the domain name moved to an account of their choosing.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Strange response from Godaddy - I suggest the person who wrote this response talk with their supervisor about failing to notice the refund Godaddy has already processed back to me for their error.]I received it days after lodging a complaint with the *** *** *** *** office
Regards,
*** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx In June our customer purchased three domain names which included free email service GoDaddy no longer provides free email services with the purchase of domain names.On February 16, our customer contacted our customer support for assistance accessing their email via our webmail clientOur customer was informed the problem they experienced was due to invalid login credentialsOur support team offered to assist with a password reset however, the password was not updated by our customer Account management, including security of customer accounts, is the responsibility of our customers. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencingThe email service provided to our customer was functioning as intendedAs such, GoDaddy is unable to provide the requested credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsHosting is a space where customers are able to upload their website contentHow a customer chooses to build their website and which plug-ins are utilized is not within the control of a hosting providerIn this instance, a plused by our customer does not function correctly with the chosen hosting plan.As stated, if the functionality of the Managed WordPress hosting plan does not meet our customer’s needs, we will make a one-time exception to our policy and will migrate the website content to a cPanel plan at no costHowever, the fee paid for the Premium Support is non-refundableAs part of the migration, we will issue a one-time refund to In-Store Credit of the unused time remaining on the Managed WordPress hosting planThese funds can be used toward the purchase of a new cPanel hosting plan or renewals/purchases of other productsAgain, if our customer would like to take this step they will need to connect with our hosting teams for assistanceThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy