Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 22, 2016, our customer purchased a domain name and GoDaddy’s Website
Builder, each for a 1-year termPurchases of Website Builder plans include a free Starter Email plan for the first year.On January 22, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plan, each for another 1-year term and did so in a good faith effort to honor its agreements with the customerThe domain registration automatically renewed on January 23, for another 1-year term per our customer's preferences.On February 22, 2017, our customer contacted our Customer Care team with concerns regarding their renewalsOur customer was correctly informed the services were beyond refund eligibility.On March 13, 2017, GoDaddy was notified by our customer’s financial institution a dispute in the form of a chargeback was processed against the recent renewal transactions.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe chargebacks our customer initiated with their financial institution withdrew payments made to GoDaddy. We are unable to consider providing any goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWhile GoDaddy sent expiration notices to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive itWe appreciate our customer’s feedback regarding our refund policy, and will ensure their feedback will be shared with the appropriate parties within our companyAs a goodwill gesture, we have refunded half of the renewal cost of the email plan and additional boxes, a total of $524.51. Renewals of the email plan in the future will be at the current price at that timeThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,*** *** Office of the CEO - GoDaddy
This is just another "bully" attempt by a big corporate to take advantage of the average personI tried several times to pay my monthly fee but It was not letting me, so Godaddy wont not let me pay thenSo they take my files worth thousands of dollars and countless work hours and say " you we have them but you need to pay us $if you want them back"you need to to eithergiving me back my files so I can log on and payORSend me my files that your are keeping and demanding a ransom to get them back I have said from the start I am trying to pay my month fee, I am not paying a ransom for my property. You are legally stealing, you are taking my property and require money ($149) aka a ransom to get it back
Go Daddy states that they sent renewal notices by email in this complaint but when I spoke to Carter and Jeff, they stated they sent renewal noticesI never received ANY renewal noticesIf what they say is true, WHY would I renew my website builder for a domain name that had or would expire soon? Why, when I renewed my website builder, would they not tell me that my domain name would expire soon.Their actions are an attempt to gouge me for more money than the renewal feeIf my domain name is not renewed at the rate, I will file another complaint for the refund of my renewal monies of the website builder.Go Daddy cannot accept a renewal of a website builder for an expired or soon to expire domain name
I am rejecting the businesses response because in the letter it says there is an option for me to restore without a fee, but I was never presented with that option The letter is also not clear about what that option is and is a cookie-cutter, impersonal response I am a consistent customer who runs a small nonprofit I am asking for some type of assistance or customer service courtesy because they are asking me to pay a $fee on a $product There was never an agreement to do that If GoDaddy cares about service and helping their customers, there is something they can do to offset this supposed fee I am rejecting their response
The agreement between GoDaddy and I was not carried out in good faithAgain, no notice was ever given before or at the time of purchase of having to pay for a prior domain owner's unpaid fee'sGoDaddy claims that they have given sufficient notice in their user agreement which consists of fine print and boilerplate clausesAn agreement condition such as the one at issue should be disclosed in a conspicuous manner in a way that it would be easily identifiable and understood by a laymanAs stated before, all of the correspondence I receieved from GoDaddy regarding our agreement states nothibg pertaining to having to pay the previous domain owner's unpaid feesBy continuing this practice, GoDaddy will be free to continue to take advantage of consumers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your referenceI never received any emails they claim to have sent me regarding renewal of the domain, the only email I received was to tell me it was canceledThe irony is now I am receiving emails from them almost daily trying to sell me more domain names . They have been nothing but condescending and unwilling to take any accountability for their mistakes I did not receive any of the renewal emails they claim to have sent Very dishonest company Their response was offensive
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, our customer purchased a Website Builder (WSB) business bundle
which included Office (O365) and Search Engine Visibility (SEV) for a one year term.On May 7, 2016, the Oplan failed billing per our customers request to disable auto renew during a previous interactionOn May 17, 2016, our customer manually renewed their Oplan via an online transaction.Our customer contacted us in June and September to discuss moving their Oemail to a free plan, but was informed they would need to migrate their email firstDuring the September interaction, our customer chose to continue using Ountil it’s expiration in Our customer did request auto renew for SEV be disabled, but did not disable auto-renewal on the WSB at that time.On October 4, we emailed our customer a renewal notice regarding SEV and WSBSEV automatically renewed on October 13, 2016, and WSB automatically renewed on October 14, both for one year terms, per our customer’s account preferencesReceipts were sent informing our customer of these renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our billing department on December 14, 2016, requesting a refund for the above mentioned productsAfter reviewing our customer’s interactions, we issued a refund for unused time on SEVBecause our customer did previously request we disable auto renew for SEV, we have issued a refund for the remaining amount.While WSB is not refund eligible, we have issued a refund as a one-time courtesy and as a gesture of goodwill.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns. We are unable to locate an account with the information provided by the complainantWithout being able to identify a customer account, we are not able to properly investigate the matter to provide clarity or possible
resolutionIf the complainant can provide us with account specific details we will gladly investigate their concerns further. GoDaddy offers a day refund time frame in which our 24/Customer Care Center can be contacted and applicable refunds issuedBased on the comments made by the complainant, they were well outside of our refund time frame when they connected with our support teamsRESOLUTION:Our Refund Policy can be publicly found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the concerns presented the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 14, our customer contacted GoDaddy’s customer care center via phone
requesting assistance using a promotional code during a domain name purchaseGoDaddy provides promotional offers to its customers for use during the purchase of new products and the renewal of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers our customers receive from usThe offer must be entered prior to completing the transaction.Our customer ended the call without allowing our representative to assist themShortly after ending the call our customer purchased their domain names using the promotional code in question via an online transactionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer received a discount greater than the one referenced in their complaintAs such, GoDaddy will not provide additional price adjustments.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between February 2, and February 23, 2017, our customer purchased two WordPress Web
Design packages each for one yearBetween February 2, and July 1, our Professional Web Services team worked diligently to provide the website our customer requestedHowever, during many interactions with our design team, our customer made additional requests outside of GoDaddy’s scope of support, such as extra pages above the agreed and purchased number, and changes to those pages at no costThese continued requests caused delays in the site completion.Each time our design teams reached out to our customer, our customer made a new request, further delaying previously requested changesThis ultimately led to the continued delay of the final build of the siteGoDaddy’s design team informed our customer all requested changes and updates must be submitted before our teams could move forward on the final designGoDaddy’s design team also offered to provide the customer with a multi-domain (UCC) SSL at no cost as a goodwill gesture.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s design teams have gone outside of the scope of support for the product and provided many goodwill gestures over the course of the design buildAs our customer was promised, the aforementioned UCC SSL has been added to the customer’s account If our customer has any additional questions regarding their site build, we suggest they follow up with our design teams.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy Translation: Gracias por la oportunidad de abordar las preocupaciones de nuestros clientes.Al realizar negocio con GoDaddy, nuestro cliente reconoció y aceptó nuestros acuerdos, encontrados en https://www.godaddy.com/legal-agreements.aspx.Entre Febrero y Febrero 23, 2017, nuestro cliente compro dos WordPress Web Design paquete, cada uno por un anoEntre Febrero 2, y Julio 1, nuestro Professional Web Services equipo trabajado diligentemente para proporcionar el Web site que nuestro cliente solicitóSin embargo, durante muchas interacciones con nuestro equipo de diseño, nuestro cliente hizo peticiones adicionales fuera del alcance de GoDaddy's ayuda, tal como páginas adicionales sobre el número convenido y comprado, y cambios a esas páginas sin costeEstas solicitudes continuadas causaron retrasos en la terminación del sitio.Cada vez que nuestros equipos del diseño alcanzaron hacia fuera a nuestro cliente, nuestro cliente hizo una nueva petición, retrasando más lejos cambios previamente solicitadosEsto condujo finalmente al rdo continuo de la construcción final del sitioEl equipo de GoDaddy's diseño informó a nuestro cliente todos los cambios solicitados y las actualizaciones deben presentarse antes de que nuestros equipos pudieran avanzar en el diseño finalEl equipo de GoDaddy's diseño también ofreció ofrecer al cliente un dominio (UCC) SSL sin ningún costo como un gesto de buena voluntad.Resolución:GoDaddy's confirmó sus acuerdos con nuestro cliente de buena fe y honró sus términos de servicio. Los equipos de GoDaddy's diseño han salido del alcance del soporte para el producto y han proporcionado muchos gestos de buena voluntad en el curso de la construcción del diseñoComo nuestro cliente fue prometido, el mencionado UCC SSL se ha agregado a la cuenta del cliente.Si nuestro cliente tiene cualquier pregunta adicional con respecto a su construcción del sitio, sugerimos que sigan con nuestros equipos de diseño.Gracias de nuevo por la oportunidad de abordar las preocupaciones presentadas por nuestro cliente.Saludos más amables,Ken C***Office of the CEO - GoDaddy
From - the beginning of I only used units. I purchased a 2nd unit doubling my original to units. Within months Godaddy was telling me I needed to upgrade to their unlimited plan because my "storage was full". I have been repeatedly told this. To this day, I still have space left and since the filing of my complaint, my emails are going through - because I do have space. In addition, Godaddy wants me to "upgrade" to the new mail version, which would not show me how much storage is left. Thank goodness I was able to go back and see exactly what I have.There is no way in less than one year with using that email for almost everything including legal documents, contracts, business forms, emails, pictures, etcsince 2008, to barely using it this year and have used up the same space. When listing emails it shows exactly how large each email is in the inbox, sent, and every other location. It does not add up to an additional units based on what was used from less than a year ago when I had to purchase this additional storage. They want me to delete storage already included in previous purchases. They have not addresses how old emails are added to the "new" years purchase of space. Emails from - the beginning of were covered in the first as they stated.They do not address why I am constantly told for months now that my storage is used upThey do not address why they had refused to send my emails or why I was constantly getting "hold" emails when there was plenty of storage for those emails to be sent and received. They have not addressed WHY I was told separate times that I HAD to change my website -costing me money when that was never true. It was another lie.They need to address these issues. I supposedly purchased units last year, but now they tell me that is a YEARLY cost - so I only "rented' the additional units I guess. Another deceptive lie they failed to address in their response
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2016, our customer added GoDaddy’s Get Found service to their account
on a one year free trial via an online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so on February 17, in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices prior to the expiration date on:• December 19, 2016• January 18, 2017• February 7, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On March 27, 2017, our customer contacted GoDaddy to cancel and request a refund for the Get Found serviceTheir request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund as our customer was sent multiple renewal notices prior to expiration and their refund request was made after the product in question was no longer eligible for a refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 2015, our customer purchased a Business Managed WordPress plan for a three-year term during a call with GoDaddy Support teams.As with all service providers, GoDaddy experiences unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customersHowever, in this particular case our customer is utilizing a plugin that has been causing the problems they have been experiencingThis plugin creates thousands of lines of transient (junk) data to build up in the database which causes the errors the customer has been getting when accessing their site.While third party plugins can enhance a customer's website, they can also have unexpected and negative effects as not all plugins are created by one person or entityThere is no standardized quality assurance process in place for third party plug in designersPlease understand that GoDaddy has no control over our customer's actions or the due diligence process they may use to determine suitability of any particular plugin.RESOLUTION:Go Daddy has acted in good faith to uphold its agreements with our customer; specifically, providing the customer with a properly functioning hosting planGoDaddy is reaching out to the creators of the Plugin in question to make them aware of the issue and work with them towards a resolution with their plugin.We have attempted to connect with our customer via phone and email but have not heard back from them at this timeWe welcome the opportunity to connect with them to address and bring clarity to this issueOur customer may follow up with us at ###-###-#### or via email at ***@GoDaddy.comThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action is premature and would not resolve my complaint at this time. For your reference, details of the offer I reviewed appear below
Ms*** contacted me and a telephone meeting is scheduled for Tuesday, April at 11:a.m.. In preparation for the meeting I emailed Ms*** (***) copies of the two letters I sent to GoDaddy that received no response (dated December 6, and February 24, 2015). In addition, I have sent her a copy of the return receipt from USPS that shows that the December 6, letter was received and signed for on December 15, 2014 by a GoDaddy representative at the Scottsdale, AZheadquarters.
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe hosting product our customer was provided with (at no cost to them) on July 4, is currently working as intendedAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore, our records indicate that our customer last contacted our Customer Care Center regarding this issue on August 4, We also again advise that if our customer requires technical assistance they can contact our Customer Care Center at *** Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I would like to clarify GoDaddy's response, "The complainant is not a GoDaddy customer and has not entered into any agreements with GoDaddy." While this is true on the surface, the reality is the person we were actively communicating with (ie, requested by the customer - not spam) is a customer of GoDaddy and expects legitimate communications to him to be delivered to him in a timely mannerAlso as a part of the WWW community, GoDaddy entered into an agreement to facilitate the maintenance and usability of the system in such ways as their business affects
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseAs the auto-renewal for the hosting plan was turned on, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerNotices were sent via email prior to the renewal date as well as an email receipt of the renewal chargesAccount management is a customer’s responsibility.Again, GoDaddy cannot take any action to re-activate the hosting until the chargeback is removed or the customer pays the original funds totaling $419.40, plus a $USD administrative feeThis fee is not punitive; rather, it helps offset expenses incurred due to the disputed transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
My main objection is that they tell me to select newel in my preferences, but they will not let you select any term less than the term that you signed up for the domain name Sure, I signed up for a year term when I bought the domain name and that is not because I selected it, but they put that term automatically in the check out box and they essential tricked me to select a two year term They allow me to select a auto renewal of or higher year term, but they will not let the customer select a term less than the year if they bought the domain for that year which they trick the customer to selecting by automatically selecting the term I want their customers to know this method of deceptive sales that they take Plus, I did not appreciate the way that I was treated on the phone by Brian and he is the person that hung up on me when I asked to talk to a supervisor, and also Kyle Leslie refusing to put his supervisor on the phone just giving me excuses The supervisor Mike Deines, took to minutes to get to the phone and then just talked over me and was incredibly rude to me I want Go Daddy to change this policy and set the check out for customers to year and let the customer select the more years from there and they should let the customer change the renewal to a term less than what they originally signed up for I consider this deceptive sales practices, and think that they should be doing what is right for the customer and giving them the right to choose what they need Don't get me wrong; I have enjoyed my time with Go Daddy, but I am patient when big corporations just look at making that extra buck versus doing what is right to retain that customer Retaining that customer should be their top priority
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 22, 2016, our customer purchased a domain name and GoDaddy’s Website
Builder, each for a 1-year termPurchases of Website Builder plans include a free Starter Email plan for the first year.On January 22, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plan, each for another 1-year term and did so in a good faith effort to honor its agreements with the customerThe domain registration automatically renewed on January 23, for another 1-year term per our customer's preferences.On February 22, 2017, our customer contacted our Customer Care team with concerns regarding their renewalsOur customer was correctly informed the services were beyond refund eligibility.On March 13, 2017, GoDaddy was notified by our customer’s financial institution a dispute in the form of a chargeback was processed against the recent renewal transactions.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe chargebacks our customer initiated with their financial institution withdrew payments made to GoDaddy. We are unable to consider providing any goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWhile GoDaddy sent expiration notices to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive itWe appreciate our customer’s feedback regarding our refund policy, and will ensure their feedback will be shared with the appropriate parties within our companyAs a goodwill gesture, we have refunded half of the renewal cost of the email plan and additional boxes, a total of $524.51. Renewals of the email plan in the future will be at the current price at that timeThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,*** *** Office of the CEO - GoDaddy
This is just another "bully" attempt by a big corporate to take advantage of the average personI tried several times to pay my monthly fee but It was not letting me, so Godaddy wont not let me pay thenSo they take my files worth thousands of dollars and countless work hours and say " you we have them but you need to pay us $if you want them back"you need to to eithergiving me back my files so I can log on and payORSend me my files that your are keeping and demanding a ransom to get them back I have said from the start I am trying to pay my month fee, I am not paying a ransom for my property. You are legally stealing, you are taking my property and require money ($149) aka a ransom to get it back
Go Daddy states that they sent renewal notices by email in this complaint but when I spoke to Carter and Jeff, they stated they sent renewal noticesI never received ANY renewal noticesIf what they say is true, WHY would I renew my website builder for a domain name that had or would expire soon? Why, when I renewed my website builder, would they not tell me that my domain name would expire soon.Their actions are an attempt to gouge me for more money than the renewal feeIf my domain name is not renewed at the rate, I will file another complaint for the refund of my renewal monies of the website builder.Go Daddy cannot accept a renewal of a website builder for an expired or soon to expire domain name
I am rejecting the businesses response because in the letter it says there is an option for me to restore without a fee, but I was never presented with that option The letter is also not clear about what that option is and is a cookie-cutter, impersonal response I am a consistent customer who runs a small nonprofit I am asking for some type of assistance or customer service courtesy because they are asking me to pay a $fee on a $product There was never an agreement to do that If GoDaddy cares about service and helping their customers, there is something they can do to offset this supposed fee I am rejecting their response
The agreement between GoDaddy and I was not carried out in good faithAgain, no notice was ever given before or at the time of purchase of having to pay for a prior domain owner's unpaid fee'sGoDaddy claims that they have given sufficient notice in their user agreement which consists of fine print and boilerplate clausesAn agreement condition such as the one at issue should be disclosed in a conspicuous manner in a way that it would be easily identifiable and understood by a laymanAs stated before, all of the correspondence I receieved from GoDaddy regarding our agreement states nothibg pertaining to having to pay the previous domain owner's unpaid feesBy continuing this practice, GoDaddy will be free to continue to take advantage of consumers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your referenceI never received any emails they claim to have sent me regarding renewal of the domain, the only email I received was to tell me it was canceledThe irony is now I am receiving emails from them almost daily trying to sell me more domain names . They have been nothing but condescending and unwilling to take any accountability for their mistakes I did not receive any of the renewal emails they claim to have sent Very dishonest company Their response was offensive
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, our customer purchased a Website Builder (WSB) business bundle
which included Office (O365) and Search Engine Visibility (SEV) for a one year term.On May 7, 2016, the Oplan failed billing per our customers request to disable auto renew during a previous interactionOn May 17, 2016, our customer manually renewed their Oplan via an online transaction.Our customer contacted us in June and September to discuss moving their Oemail to a free plan, but was informed they would need to migrate their email firstDuring the September interaction, our customer chose to continue using Ountil it’s expiration in Our customer did request auto renew for SEV be disabled, but did not disable auto-renewal on the WSB at that time.On October 4, we emailed our customer a renewal notice regarding SEV and WSBSEV automatically renewed on October 13, 2016, and WSB automatically renewed on October 14, both for one year terms, per our customer’s account preferencesReceipts were sent informing our customer of these renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our billing department on December 14, 2016, requesting a refund for the above mentioned productsAfter reviewing our customer’s interactions, we issued a refund for unused time on SEVBecause our customer did previously request we disable auto renew for SEV, we have issued a refund for the remaining amount.While WSB is not refund eligible, we have issued a refund as a one-time courtesy and as a gesture of goodwill.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns. We are unable to locate an account with the information provided by the complainantWithout being able to identify a customer account, we are not able to properly investigate the matter to provide clarity or possible
resolutionIf the complainant can provide us with account specific details we will gladly investigate their concerns further. GoDaddy offers a day refund time frame in which our 24/Customer Care Center can be contacted and applicable refunds issuedBased on the comments made by the complainant, they were well outside of our refund time frame when they connected with our support teamsRESOLUTION:Our Refund Policy can be publicly found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the concerns presented the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 14, our customer contacted GoDaddy’s customer care center via phone
requesting assistance using a promotional code during a domain name purchaseGoDaddy provides promotional offers to its customers for use during the purchase of new products and the renewal of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers our customers receive from usThe offer must be entered prior to completing the transaction.Our customer ended the call without allowing our representative to assist themShortly after ending the call our customer purchased their domain names using the promotional code in question via an online transactionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer received a discount greater than the one referenced in their complaintAs such, GoDaddy will not provide additional price adjustments.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between February 2, and February 23, 2017, our customer purchased two WordPress Web
do continuo de la construcción final del sitioEl equipo de GoDaddy's diseño informó a nuestro cliente todos los cambios solicitados y las actualizaciones deben presentarse antes de que nuestros equipos pudieran avanzar en el diseño finalEl equipo de GoDaddy's diseño también ofreció ofrecer al cliente un dominio (UCC) SSL sin ningún costo como un gesto de buena voluntad.Resolución:GoDaddy's confirmó sus acuerdos con nuestro cliente de buena fe y honró sus términos de servicio. Los equipos de GoDaddy's diseño han salido del alcance del soporte para el producto y han proporcionado muchos gestos de buena voluntad en el curso de la construcción del diseñoComo nuestro cliente fue prometido, el mencionado UCC SSL se ha agregado a la cuenta del cliente.Si nuestro cliente tiene cualquier pregunta adicional con respecto a su construcción del sitio, sugerimos que sigan con nuestros equipos de diseño.Gracias de nuevo por la oportunidad de abordar las preocupaciones presentadas por nuestro cliente.Saludos más amables,Ken C***Office of the CEO - GoDaddy
Design packages each for one yearBetween February 2, and July 1, our Professional Web Services team worked diligently to provide the website our customer requestedHowever, during many interactions with our design team, our customer made additional requests outside of GoDaddy’s scope of support, such as extra pages above the agreed and purchased number, and changes to those pages at no costThese continued requests caused delays in the site completion.Each time our design teams reached out to our customer, our customer made a new request, further delaying previously requested changesThis ultimately led to the continued delay of the final build of the siteGoDaddy’s design team informed our customer all requested changes and updates must be submitted before our teams could move forward on the final designGoDaddy’s design team also offered to provide the customer with a multi-domain (UCC) SSL at no cost as a goodwill gesture.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s design teams have gone outside of the scope of support for the product and provided many goodwill gestures over the course of the design buildAs our customer was promised, the aforementioned UCC SSL has been added to the customer’s account If our customer has any additional questions regarding their site build, we suggest they follow up with our design teams.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy Translation: Gracias por la oportunidad de abordar las preocupaciones de nuestros clientes.Al realizar negocio con GoDaddy, nuestro cliente reconoció y aceptó nuestros acuerdos, encontrados en https://www.godaddy.com/legal-agreements.aspx.Entre Febrero y Febrero 23, 2017, nuestro cliente compro dos WordPress Web Design paquete, cada uno por un anoEntre Febrero 2, y Julio 1, nuestro Professional Web Services equipo trabajado diligentemente para proporcionar el Web site que nuestro cliente solicitóSin embargo, durante muchas interacciones con nuestro equipo de diseño, nuestro cliente hizo peticiones adicionales fuera del alcance de GoDaddy's ayuda, tal como páginas adicionales sobre el número convenido y comprado, y cambios a esas páginas sin costeEstas solicitudes continuadas causaron retrasos en la terminación del sitio.Cada vez que nuestros equipos del diseño alcanzaron hacia fuera a nuestro cliente, nuestro cliente hizo una nueva petición, retrasando más lejos cambios previamente solicitadosEsto condujo finalmente al r
From - the beginning of I only used units. I purchased a 2nd unit doubling my original to units. Within months Godaddy was telling me I needed to upgrade to their unlimited plan because my "storage was full". I have been repeatedly told this. To this day, I still have space left and since the filing of my complaint, my emails are going through - because I do have space. In addition, Godaddy wants me to "upgrade" to the new mail version, which would not show me how much storage is left. Thank goodness I was able to go back and see exactly what I have.There is no way in less than one year with using that email for almost everything including legal documents, contracts, business forms, emails, pictures, etcsince 2008, to barely using it this year and have used up the same space. When listing emails it shows exactly how large each email is in the inbox, sent, and every other location. It does not add up to an additional units based on what was used from less than a year ago when I had to purchase this additional storage. They want me to delete storage already included in previous purchases. They have not addresses how old emails are added to the "new" years purchase of space. Emails from - the beginning of were covered in the first as they stated.They do not address why I am constantly told for months now that my storage is used upThey do not address why they had refused to send my emails or why I was constantly getting "hold" emails when there was plenty of storage for those emails to be sent and received. They have not addressed WHY I was told separate times that I HAD to change my website -costing me money when that was never true. It was another lie.They need to address these issues. I supposedly purchased units last year, but now they tell me that is a YEARLY cost - so I only "rented' the additional units I guess. Another deceptive lie they failed to address in their response
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2016, our customer added GoDaddy’s Get Found service to their account
on a one year free trial via an online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so on February 17, in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices prior to the expiration date on:• December 19, 2016• January 18, 2017• February 7, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On March 27, 2017, our customer contacted GoDaddy to cancel and request a refund for the Get Found serviceTheir request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund as our customer was sent multiple renewal notices prior to expiration and their refund request was made after the product in question was no longer eligible for a refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 2015, our customer purchased a Business Managed WordPress plan for a three-year term during a call with GoDaddy Support teams.As with all service providers, GoDaddy experiences unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customersHowever, in this particular case our customer is utilizing a plugin that has been causing the problems they have been experiencingThis plugin creates thousands of lines of transient (junk) data to build up in the database which causes the errors the customer has been getting when accessing their site.While third party plugins can enhance a customer's website, they can also have unexpected and negative effects as not all plugins are created by one person or entityThere is no standardized quality assurance process in place for third party plug in designersPlease understand that GoDaddy has no control over our customer's actions or the due diligence process they may use to determine suitability of any particular plugin.RESOLUTION:Go Daddy has acted in good faith to uphold its agreements with our customer; specifically, providing the customer with a properly functioning hosting planGoDaddy is reaching out to the creators of the Plugin in question to make them aware of the issue and work with them towards a resolution with their plugin.We have attempted to connect with our customer via phone and email but have not heard back from them at this timeWe welcome the opportunity to connect with them to address and bring clarity to this issueOur customer may follow up with us at ###-###-#### or via email at ***@GoDaddy.comThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action is premature and would not resolve my complaint at this time. For your reference, details of the offer I reviewed appear below
Ms*** contacted me and a telephone meeting is scheduled for Tuesday, April at 11:a.m.. In preparation for the meeting I emailed Ms*** (***) copies of the two letters I sent to GoDaddy that received no response (dated December 6, and February 24, 2015). In addition, I have sent her a copy of the return receipt from USPS that shows that the December 6, letter was received and signed for on December 15, 2014 by a GoDaddy representative at the Scottsdale, AZheadquarters.
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe hosting product our customer was provided with (at no cost to them) on July 4, is currently working as intendedAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore, our records indicate that our customer last contacted our Customer Care Center regarding this issue on August 4, We also again advise that if our customer requires technical assistance they can contact our Customer Care Center at *** Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
You have not addressed my questionI would like a refund for prior to February Anything on my account I would like a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I would like to clarify GoDaddy's response, "The complainant is not a GoDaddy customer and has not entered into any agreements with GoDaddy." While this is true on the surface, the reality is the person we were actively communicating with (ie, requested by the customer - not spam) is a customer of GoDaddy and expects legitimate communications to him to be delivered to him in a timely mannerAlso as a part of the WWW community, GoDaddy entered into an agreement to facilitate the maintenance and usability of the system in such ways as their business affects
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseAs the auto-renewal for the hosting plan was turned on, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerNotices were sent via email prior to the renewal date as well as an email receipt of the renewal chargesAccount management is a customer’s responsibility.Again, GoDaddy cannot take any action to re-activate the hosting until the chargeback is removed or the customer pays the original funds totaling $419.40, plus a $USD administrative feeThis fee is not punitive; rather, it helps offset expenses incurred due to the disputed transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
My main objection is that they tell me to select newel in my preferences, but they will not let you select any term less than the term that you signed up for the domain name Sure, I signed up for a year term when I bought the domain name and that is not because I selected it, but they put that term automatically in the check out box and they essential tricked me to select a two year term They allow me to select a auto renewal of or higher year term, but they will not let the customer select a term less than the year if they bought the domain for that year which they trick the customer to selecting by automatically selecting the term I want their customers to know this method of deceptive sales that they take Plus, I did not appreciate the way that I was treated on the phone by Brian and he is the person that hung up on me when I asked to talk to a supervisor, and also Kyle Leslie refusing to put his supervisor on the phone just giving me excuses The supervisor Mike Deines, took to minutes to get to the phone and then just talked over me and was incredibly rude to me I want Go Daddy to change this policy and set the check out for customers to year and let the customer select the more years from there and they should let the customer change the renewal to a term less than what they originally signed up for I consider this deceptive sales practices, and think that they should be doing what is right for the customer and giving them the right to choose what they need Don't get me wrong; I have enjoyed my time with Go Daddy, but I am patient when big corporations just look at making that extra buck versus doing what is right to retain that customer Retaining that customer should be their top priority