Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?The domain names in question were canceled, however GoDaddy provides a day window in which domain names may be recoveredOnce the domain names in question are awarded to a new owner or are returned to the registry for resale, the contact information will be removedThis was explained to our customer during a call with our Support teams on October 21, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceWe have attempted to make contact via phone and email with our customer to offer a solution, but have yet to hear backIf a response is received, we will work with our customer to resolve this concernEDUCATION:For future reference, the article below discusses the process GoDaddy uses for the handling for expired domain namesWhat happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone
I do NOT have ANY active accounts with GodaddyI have NOT had any active accounts in over yearsThey have kept my paypal information and made an unauthorized bill for a service and product that was NOT mineThe hosting AND domain service for "***" has been handled and paid for by *** *** since 2008! (account email is ***cr is ***) Godaddy's has decision to make an UNAUTHORIZED billing to my bank account is THEFTPure and simple
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous responseGoDaddy's Professional Web Design team built our customer an ecommerce website utilizing our Online Store productContrary to our customer’s understanding, this site was published with their acknowledgementGoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs Our customer was correctly informed that this service is non-refundable, as their site build has been completed.Furthermore our customer has acknowledged that their receipt included a link to the agreements they acknowledged and accepted.Thank you again for the opportunity to address the concerns presented by our customer.Best regards,John M***Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concernsWith the information presented in our customer’s complaint we are unable to locate the charge in questionWith that said, if the customer was recently charged it’s possible they were charged in a different account they may have with
GoDaddy.RESOLUTION:We reached out to our customer via phone but were unsuccessful in connecting with themWe’ve followed up with our customer via email in hopes we can connect with them to address and resolve their concernsHowever, our customer has not been willing to work with us to resolve their concerns If our customer would like to move forward with us so we can address and resolve their concerns they may follow up with us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with a free one page website built by GoDaddy for a one year term Furthermore the complainant remains the Registrant of the Domain Name in question.As previously stated GoDaddy must rely upon its customers to maintain their account contact information, this includes updates to email addresses and/or phone numbersAccount management including product renewals remain a customer responsibility.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer had purchased the domain name in question for a two-year termOur customer had the option to change the renewal term in question before processing the order for the domain name. As a goodwill gesture for the concerns the customer presented to our support staff they were provided a free domain registration for one year.As stated previously we have shared our customer’s suggestion regarding the auto-renewal process with the appropriate parties internallyWe also appreciate our customer’s feedback about their support interactions and will ensure they are shared with our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
I reject the response The time between when I received the link advertisement, and when I clicked on it was just seconds I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed) Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions It is also noteworthy, that the advertising continues at this moment, and is able to be reproduced I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $ I expect to pay for what I ordered, and what I ordered is what I advertised $domain registration for ".us" domains I also order other products included in the $total, that are not in dispute I am only asking for a refund of the disputed amount, by my calculation, $ I still expect to pay approximately $for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire And obviously I am not too concerned about the $(it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear And yes I do want my est$back!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had requested that GoDaddy send me copies of the emails they sent regarding the expiration of the domain nameTo date, I have not received those I have scoured my archives and can find none from them about any issue except for invoicesPlease have them produce copies of the emails regarding the domain expiration
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***
On August 17, 2014, our customer purchased a cPanel hosting plan for five
years
On July 11, 2016, our customer contacted GoDaddy supportDuring this interaction, the customer was advised they could migrate multiple websites that were hosted on a classic hosting plan our customer had previously purchased to the newer cPanel hosting planOur customer indicated they would have this task completed by their web developerAt no time did the customer request GoDaddy to perform the website migrations
On September 1, 2016, during an online chat interaction with GoDaddy support, our customer canceled the hosting plan in question, seemingly in errorGoDaddy did not cancel the hosting plan from our customer’s account; account management is a customer responsibility
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service
Hosting service cancellations cannot be reversedOur customer was advised they would need to purchase a new hosting plan to bring their websites back online
While the canceled hosting was no longer eligible for a refund per our Refund Policy, GoDaddy understands it was not our customer’s intent to cancel the hosting planAs such, an exception to our Refund Policy was made and a credit issued for the time remaining on the canceled hostingGoDaddy also provided an additional credit as a courtesy to mitigate the cost to our customer for setting up their new hosting for the same term as the canceled hosting
Our customer will need to contact our billing team to address the additional billing concerns referenced in their complaint
Thank you again for the opportunity to address the concerns presented by our customer
Kindest regards,
Stephen J***Office of the CEO - GoDaddy
Because GoDaddy promotes very long renewal terms and is constantly emailing me to renew and set everything as auto-renew, I want a pro-rated refund for my urls I wish to cancelIt's ridiculous that I have to pre-pay for a 2-year term again because that's how I set it up in Many of the marketing emails I get from GoDaddy (which are almost daily) try to scare customers into thinking their domains are expiring soonI recently got notices with red lettering saying "Your domains are set to expire." I opened it up, and the urls are not expiring until Ones that I have canceled keep coming to me in emails and on my account in red lettering, pushing me to renew even though I have canceled themGoDaddy definitely pressures customers to set everything to auto-renewThat appears to be a big part of the business plan. That said, I understand that it was my responsibility to cancel, but honestly the number of marketing messages make it difficult to determine which ones are actually due to expire and what is set to auto-renewAnd, the company WILL NOT accept emailed directions for my accountI have to call in each timeIn addition, I am afraid to unsubscribe because I do have two urls I need to keep. Either way, no matter how I got here by not canceling before the company renewed the urlsI should have a right to cancel nowI should not have to pay for two years of a service that I do not wantI notified GoDaddy within a month of the renewal (once I saw the charges) and requested a refund for the $in disputeThis policy is unfair to GoDaddy customersI should have some recourse here vsjust paying for such a long term
I contacted Go Daddy on APRIL 7, -WHY SHOULD I WAIT FOR OVER A MONTH TO GET MY REFUND?THAT IS THE MAIN COMPLAINT AT THIS POINT AND NO ONE AT GO DADDY HAS BOTHETRD TO APOLIGIZE OR EXPLAIN? OR ADMIT FAULT!I DESIRE AN APOLOGY AND COMPENSATION FOR THEM HOLDING FUNDS
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 14, 2016, our customer contacted GoDaddy via phone regarding an email
renewal notice they had received from usThe email service in question hosted email for multiple domainsThis interaction ended with no action taken by the customer, as they expressed they would follow up with their IT team first before deciding on whether to keep the email service referenced in the renewal noticeAt no time did our customer instruct us to not renew their email service.On September 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerAccount management is a customer responsibility.On October 28, 2016, our customer contacted GoDaddy for the first time regarding the renewal of their email serviceAfter reviewing their account with support staff, our customer decided to cancel their email plan and was shown the steps to do soOur customer was advised by our support staff they would be issued a refund despite the product being outside of the refund eligibility periodAs such, the refund request submitted by support staff was denied, per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we have issued a refund to honor the offer made by our support staff.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. The following information may assist in clarifying this matter with our customerOn February 3, 2017, our customer manually renewed the domain names *** and *** for a one-year term each via online transaction at 6:28AM MST on Receipt Number: ***.Our customer manually renewed a hosting plan at 6:30am MST for $then, at 6:37am MST, they manually renewed *** and *** for an additional one-year term on Receipt Number: ***The total of both domain name renewal receipts is $64.68.On February 13, 2017, our customer manually renewed the domain names *** and *** via online transaction for a one-year term each on Receipt Number: ***The total for this order was $32.34.On March 8, 2017, GoDaddy received a chargeback request from our customer's bank in relation to Receipt number is for *** and ***On March 22, GoDaddy received a second chargeback request from our customer's bank for Receipt Number: *** for *** and ***.As a result of these two chargebacks received from our customer's bank, GoDaddy suspended all four domain namesAs previously stated, if our customer would like to recover any of the four domain names in question, they will either need to pay for them along with the $administrative fee per receipt, or connect with their bank with a request to reverse the claims.At this time none of the chargeback claims have been settledThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is the Registrar of record for the domain name, ***, but not the host providerAs
such, GoDaddy has no control over the website contentThe complainant will need to contact Comcast with regard to their concerns as they are the host provider and in control of the website contentThey may wish to visit *** for additional informationRESOLUTION:If the complainant has concern for their safety, they may want to contact their local law enforcement agencyThey may also wish to consult a local attorney for assistance in addressing their legal claims.In the future, if the complainant believes a website or domain is operating in violation of our Terms of Service, we ask they provide more information to the appropriate teams by visiting ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
• Microsoft Office Terms of Use
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On November 20, 2014, the complainant purchased Managed Wordpress Hosting for one year via an online transactionA free domain name registration was included with this purchase at no cost for a one-year termThe complainant then contacted our support teams and purchased a Microsoft Office Email plan for a two-year termDuring the interaction with our support representative, it was explained to the complainant they could cancel the email service at any time and receive a refund for the remaining time on the plan
Refunds are issued in accordance with the terms the complainant agreed toRefund requests made within forty-five days of the purchase date for eligible products are issued to the original payment methodRefunds requested after forty-five days are processed as In-Store credit, available for future GoDaddy purchases
On May 31, 2015, the complainant contacted support staff via online chat to request a refund for the email and hosting service, as they intended to cancel themAs the request was more than forty-five days from the purchase date, the complainant was properly advised that any eligible refund would be issued as an In-Store credit
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
Per the terms the complainant agreed to; when purchased products that include a free domain name are canceled and the domain is not canceled within the window of time permitted by the registry to recoup any fees paid to them by GoDaddy, the list price for the domain name is deducted from the refund amountThe complainant received promotional pricing for the hosting service that resulted in a final cost below the list price for the domainAs such, the complainant is not eligible for any refund of the hosting service
As a one-time exception to our Refund Policy and gesture of goodwill to amicably resolve the matter, GoDaddy will issue a prorated refund for the email service to the original payment method
EDUCATION:
The complainant might find the following support article useful
REFUND POLICY -
https://www.godaddy.com/help/refund-policy-
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** *** Office of the CEO - GoDaddy
*** *** ** *** *** *** *** Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous responseOur customer did agree to the domain consolidation charge in the amount of $As previously advised, the website was shut down due to the chargeback filed by our customer however this was resolved which in turn re-activated the domain names and websitesAt this time we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customerRegards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
this is a special case where our many reports to abuse didn't help.this domain is used to send spam which pretends to look as the I sent itthere is no way to get rid of it.recently they started sending phornogralhic materialsYou must put an end to it
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On March 16, 2015, the hosting account was initially purchased for one year with one of our customer care agentsOn March 16, 2016, GoDaddy was instructed to automatically renew the complainant’s hosting account per their account preferences and did so to honor its agreements with the complainantAccount management is a customer responsibilityOn April 25, 2016, the complainant contacted our support team to request a refund for the renewal transactionRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of servicePer our Refund Policy, the complainant has to cancel the hosting account within days of renewal to receive a full refundThe transaction in question is beyond refund eligibilityWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsTurn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R*** Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s additional concernsWe appreciate the complainant’s concerns, however, the information needed to further investigate has not been submitted via the proper venue. To report spam believed to be coming from our customers, the complainant needs to submit a copy of the email(s), including the message headersOur teams will properly investigate the issue once provided more information. The information needs to be submitted at the following URL: https://supportcenter.godaddy.com/AbuseReportAgain, our teams will properly investigate the issue once provided the requested information Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 11, 2014, our customer purchased an Ultimate cPanel hosting plan for
a one-year term over the phone with a GoDaddy representativeThis plan had been renewed for varying lengths of time until February 11, 2017, when the plan failed billing due to automatic renewal being disabled. On February 19, 2017, our customer contacted our Customer Care Center and renewed the hosting plan for a one month termThe plan came due for renewal on March 11, and failed billing due to automatic renewal being disabled.GoDaddy provided days of service without payment prior to cancellationOur customer did not take action and their service was canceled on March 31, 2017, due to non-paymentGoDaddy does not arbitrarily change settings within its customer’s accountsAccount management is a customer responsibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Hosting Agreement, found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA, which was reviewed and acknowledged by our customer, GoDaddy requires all hosting customer’s to maintain their own local backups of their website contentIf a customer does not have a local backup, we would be able to attempt a content recovery for a fee of $150. Our customer was aware of the recovery requirement and has declined the offer of a content recovery.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?The domain names in question were canceled, however GoDaddy provides a day window in which domain names may be recoveredOnce the domain names in question are awarded to a new owner or are returned to the registry for resale, the contact information will be removedThis was explained to our customer during a call with our Support teams on October 21, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceWe have attempted to make contact via phone and email with our customer to offer a solution, but have yet to hear backIf a response is received, we will work with our customer to resolve this concernEDUCATION:For future reference, the article below discusses the process GoDaddy uses for the handling for expired domain namesWhat happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone
I do NOT have ANY active accounts with GodaddyI have NOT had any active accounts in over yearsThey have kept my paypal information and made an unauthorized bill for a service and product that was NOT mineThe hosting AND domain service for "***" has been handled and paid for by *** *** since 2008! (account email is ***c
r is ***) Godaddy's has decision to make an UNAUTHORIZED billing to my bank account is THEFTPure and simple
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous responseGoDaddy's Professional Web Design team built our customer an ecommerce website utilizing our Online Store productContrary to our customer’s understanding, this site was published with their acknowledgementGoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs Our customer was correctly informed that this service is non-refundable, as their site build has been completed.Furthermore our customer has acknowledged that their receipt included a link to the agreements they acknowledged and accepted.Thank you again for the opportunity to address the concerns presented by our customer.Best regards,John M***Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concernsWith the information presented in our customer’s complaint we are unable to locate the charge in questionWith that said, if the customer was recently charged it’s possible they were charged in a different account they may have with
GoDaddy.RESOLUTION:We reached out to our customer via phone but were unsuccessful in connecting with themWe’ve followed up with our customer via email in hopes we can connect with them to address and resolve their concernsHowever, our customer has not been willing to work with us to resolve their concerns If our customer would like to move forward with us so we can address and resolve their concerns they may follow up with us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with a free one page website built by GoDaddy for a one year term Furthermore the complainant remains the Registrant of the Domain Name in question.As previously stated GoDaddy must rely upon its customers to maintain their account contact information, this includes updates to email addresses and/or phone numbersAccount management including product renewals remain a customer responsibility.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer had purchased the domain name in question for a two-year termOur customer had the option to change the renewal term in question before processing the order for the domain name. As a goodwill gesture for the concerns the customer presented to our support staff they were provided a free domain registration for one year.As stated previously we have shared our customer’s suggestion regarding the auto-renewal process with the appropriate parties internallyWe also appreciate our customer’s feedback about their support interactions and will ensure they are shared with our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
I reject the response The time between when I received the link advertisement, and when I clicked on it was just seconds I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed) Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions It is also noteworthy, that the advertising continues at this moment, and is able to be reproduced I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $ I expect to pay for what I ordered, and what I ordered is what I advertised $domain registration for ".us" domains I also order other products included in the $total, that are not in dispute I am only asking for a refund of the disputed amount, by my calculation, $ I still expect to pay approximately $for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire And obviously I am not too concerned about the $(it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear And yes I do want my est$back!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had requested that GoDaddy send me copies of the emails they sent regarding the expiration of the domain nameTo date, I have not received those I have scoured my archives and can find none from them about any issue except for invoicesPlease have them produce copies of the emails regarding the domain expiration
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***
On August 17, 2014, our customer purchased a cPanel hosting plan for five
years
On July 11, 2016, our customer contacted GoDaddy supportDuring this interaction, the customer was advised they could migrate multiple websites that were hosted on a classic hosting plan our customer had previously purchased to the newer cPanel hosting planOur customer indicated they would have this task completed by their web developerAt no time did the customer request GoDaddy to perform the website migrations
On September 1, 2016, during an online chat interaction with GoDaddy support, our customer canceled the hosting plan in question, seemingly in errorGoDaddy did not cancel the hosting plan from our customer’s account; account management is a customer responsibility
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service
Hosting service cancellations cannot be reversedOur customer was advised they would need to purchase a new hosting plan to bring their websites back online
While the canceled hosting was no longer eligible for a refund per our Refund Policy, GoDaddy understands it was not our customer’s intent to cancel the hosting planAs such, an exception to our Refund Policy was made and a credit issued for the time remaining on the canceled hostingGoDaddy also provided an additional credit as a courtesy to mitigate the cost to our customer for setting up their new hosting for the same term as the canceled hosting
Our customer will need to contact our billing team to address the additional billing concerns referenced in their complaint
Thank you again for the opportunity to address the concerns presented by our customer
Kindest regards,
Stephen J***Office of the CEO - GoDaddy
Because GoDaddy promotes very long renewal terms and is constantly emailing me to renew and set everything as auto-renew, I want a pro-rated refund for my urls I wish to cancelIt's ridiculous that I have to pre-pay for a 2-year term again because that's how I set it up in Many of the marketing emails I get from GoDaddy (which are almost daily) try to scare customers into thinking their domains are expiring soonI recently got notices with red lettering saying "Your domains are set to expire." I opened it up, and the urls are not expiring until Ones that I have canceled keep coming to me in emails and on my account in red lettering, pushing me to renew even though I have canceled themGoDaddy definitely pressures customers to set everything to auto-renewThat appears to be a big part of the business plan. That said, I understand that it was my responsibility to cancel, but honestly the number of marketing messages make it difficult to determine which ones are actually due to expire and what is set to auto-renewAnd, the company WILL NOT accept emailed directions for my accountI have to call in each timeIn addition, I am afraid to unsubscribe because I do have two urls I need to keep. Either way, no matter how I got here by not canceling before the company renewed the urlsI should have a right to cancel nowI should not have to pay for two years of a service that I do not wantI notified GoDaddy within a month of the renewal (once I saw the charges) and requested a refund for the $in disputeThis policy is unfair to GoDaddy customersI should have some recourse here vsjust paying for such a long term
I contacted Go Daddy on APRIL 7, -WHY SHOULD I WAIT FOR OVER A MONTH TO GET MY REFUND?THAT IS THE MAIN COMPLAINT AT THIS POINT AND NO ONE AT GO DADDY HAS BOTHETRD TO APOLIGIZE OR EXPLAIN? OR ADMIT FAULT!I DESIRE AN APOLOGY AND COMPENSATION FOR THEM HOLDING FUNDS
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 14, 2016, our customer contacted GoDaddy via phone regarding an email
renewal notice they had received from usThe email service in question hosted email for multiple domainsThis interaction ended with no action taken by the customer, as they expressed they would follow up with their IT team first before deciding on whether to keep the email service referenced in the renewal noticeAt no time did our customer instruct us to not renew their email service.On September 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerAccount management is a customer responsibility.On October 28, 2016, our customer contacted GoDaddy for the first time regarding the renewal of their email serviceAfter reviewing their account with support staff, our customer decided to cancel their email plan and was shown the steps to do soOur customer was advised by our support staff they would be issued a refund despite the product being outside of the refund eligibility periodAs such, the refund request submitted by support staff was denied, per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we have issued a refund to honor the offer made by our support staff.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. The following information may assist in clarifying this matter with our customerOn February 3, 2017, our customer manually renewed the domain names *** and *** for a one-year term each via online transaction at 6:28AM MST on Receipt Number: ***.Our customer manually renewed a hosting plan at 6:30am MST for $then, at 6:37am MST, they manually renewed *** and *** for an additional one-year term on Receipt Number: ***The total of both domain name renewal receipts is $64.68.On February 13, 2017, our customer manually renewed the domain names *** and *** via online transaction for a one-year term each on Receipt Number: ***The total for this order was $32.34.On March 8, 2017, GoDaddy received a chargeback request from our customer's bank in relation to Receipt number is for *** and ***On March 22, GoDaddy received a second chargeback request from our customer's bank for Receipt Number: *** for *** and ***.As a result of these two chargebacks received from our customer's bank, GoDaddy suspended all four domain namesAs previously stated, if our customer would like to recover any of the four domain names in question, they will either need to pay for them along with the $administrative fee per receipt, or connect with their bank with a request to reverse the claims.At this time none of the chargeback claims have been settledThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is the Registrar of record for the domain name, ***, but not the host providerAs
such, GoDaddy has no control over the website contentThe complainant will need to contact Comcast with regard to their concerns as they are the host provider and in control of the website contentThey may wish to visit *** for additional informationRESOLUTION:If the complainant has concern for their safety, they may want to contact their local law enforcement agencyThey may also wish to consult a local attorney for assistance in addressing their legal claims.In the future, if the complainant believes a website or domain is operating in violation of our Terms of Service, we ask they provide more information to the appropriate teams by visiting ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
• Microsoft Office Terms of Use
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On November 20, 2014, the complainant purchased Managed Wordpress Hosting for one year via an online transactionA free domain name registration was included with this purchase at no cost for a one-year termThe complainant then contacted our support teams and purchased a Microsoft Office Email plan for a two-year termDuring the interaction with our support representative, it was explained to the complainant they could cancel the email service at any time and receive a refund for the remaining time on the plan
Refunds are issued in accordance with the terms the complainant agreed toRefund requests made within forty-five days of the purchase date for eligible products are issued to the original payment methodRefunds requested after forty-five days are processed as In-Store credit, available for future GoDaddy purchases
On May 31, 2015, the complainant contacted support staff via online chat to request a refund for the email and hosting service, as they intended to cancel themAs the request was more than forty-five days from the purchase date, the complainant was properly advised that any eligible refund would be issued as an In-Store credit
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
Per the terms the complainant agreed to; when purchased products that include a free domain name are canceled and the domain is not canceled within the window of time permitted by the registry to recoup any fees paid to them by GoDaddy, the list price for the domain name is deducted from the refund amountThe complainant received promotional pricing for the hosting service that resulted in a final cost below the list price for the domainAs such, the complainant is not eligible for any refund of the hosting service
As a one-time exception to our Refund Policy and gesture of goodwill to amicably resolve the matter, GoDaddy will issue a prorated refund for the email service to the original payment method
EDUCATION:
The complainant might find the following support article useful
REFUND POLICY -
https://www.godaddy.com/help/refund-policy-
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** *** Office of the CEO - GoDaddy
*** *** ** *** *** *** *** Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous responseOur customer did agree to the domain consolidation charge in the amount of $As previously advised, the website was shut down due to the chargeback filed by our customer however this was resolved which in turn re-activated the domain names and websitesAt this time we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customerRegards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
this is a special case where our many reports to abuse didn't help.this domain is used to send spam which pretends to look as the I sent itthere is no way to get rid of it.recently they started sending phornogralhic materialsYou must put an end to it
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On March 16, 2015, the hosting account was initially purchased for one year with one of our customer care agentsOn March 16, 2016, GoDaddy was instructed to automatically renew the complainant’s hosting account per their account preferences and did so to honor its agreements with the complainantAccount management is a customer responsibilityOn April 25, 2016, the complainant contacted our support team to request a refund for the renewal transactionRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of servicePer our Refund Policy, the complainant has to cancel the hosting account within days of renewal to receive a full refundThe transaction in question is beyond refund eligibilityWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsTurn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R*** Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s additional concernsWe appreciate the complainant’s concerns, however, the information needed to further investigate has not been submitted via the proper venue. To report spam believed to be coming from our customers, the complainant needs to submit a copy of the email(s), including the message headersOur teams will properly investigate the issue once provided more information. The information needs to be submitted at the following URL: https://supportcenter.godaddy.com/AbuseReportAgain, our teams will properly investigate the issue once provided the requested information Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 11, 2014, our customer purchased an Ultimate cPanel hosting plan for
a one-year term over the phone with a GoDaddy representativeThis plan had been renewed for varying lengths of time until February 11, 2017, when the plan failed billing due to automatic renewal being disabled. On February 19, 2017, our customer contacted our Customer Care Center and renewed the hosting plan for a one month termThe plan came due for renewal on March 11, and failed billing due to automatic renewal being disabled.GoDaddy provided days of service without payment prior to cancellationOur customer did not take action and their service was canceled on March 31, 2017, due to non-paymentGoDaddy does not arbitrarily change settings within its customer’s accountsAccount management is a customer responsibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Hosting Agreement, found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA, which was reviewed and acknowledged by our customer, GoDaddy requires all hosting customer’s to maintain their own local backups of their website contentIf a customer does not have a local backup, we would be able to attempt a content recovery for a fee of $150. Our customer was aware of the recovery requirement and has declined the offer of a content recovery.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy