Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 28, 2016, our customer purchased a Website Builder plan for a one-year term
via online transaction as well as a domain name; they received a Starter Email plan free with the purchase of the new domain nameOn July 28, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and Starter Email plans and did so in a good faith effort to honor its agreements with our customerA renewal reminder email was sent to our customer on July 18, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibilityGoDaddy also sent an order confirmation email on July 28, 2017.Our customer contacted our 24/Customer Care Center on September 5, to request a refundAt that time, the order in question was past refund eligibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 10, 2017, a chargeback claim was initiated against the order in question, withdrawing funds paid to GoDaddyAs a result, we are unable to provide goodwill gestures in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.The domain in question expired February 5, Per our customer’s account
preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment.GoDaddy sent notices after the expiration and failed renewal attempts on:February 6, 2017February 10, 2017February 17, 2017These notices informed our customer their expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.After the expiration date, GoDaddy (at our own expense) provided a 42-day grace period for our customer to redeem their domainThe domain followed the expiration life-cycle and was canceled for non-paymentUpon contact with our Customer Care team on March 28, 2017, our customer was properly informed the domain was acquired by another partyThe new registrant listed the domain for sale via GoDaddy Auctions.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 28, 2017, our customer has since purchased the domain from the registrant via GoDaddy AuctionsDetails regarding the auctions purchase process may be viewed at https://www.godaddy.com/help/understanding-godaddy-auctions-payment-transactions...⇄ is unable to absorb the cost our customer paid to re-purchase the domainWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following
Prior to the purchase of a GoDaddy Auctions membership and utilizing their services, our customer
acknowledged the following agreements:
• Go Daddy Universal Terms of Service Agreement
• Go Daddy Auctions Membership Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:
***
Our customer sold multiple domains via GoDaddy Auctions and has been in contact with our Auctions team to update the payee informationAt this time, GoDaddy has issued the payment and the customer should receive this within 5-business days
RESOLUTION:
GoDaddy upheld its agreements with our customer and honored its terms of serviceGoDaddy has issued the payment directly to our customer
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer
Best Regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** AZ ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 13, 2017, our customer processed an online transaction to purchase a premium
domain via GoDaddy’s websiteOn April 18, 2017, a second attempt was made to obtain the domain on behalf of our customer, as the initial transaction was unsuccessfulOur second attempt was also unsuccessful.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did not experience a system errorOur attempts to obtain the domain in question were unsuccessful because the domain was no longer owned by the party who had listed it for sale via our websiteUnlike new domain registrations, which are obtained from a registry, a premium domain is owned by a third party who has chosen to list it for sale through a domain name aftermarket provider such as GoDaddyGoDaddy has refunded in full the fees paid by our customer to acquire the domain in questionThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On March 8, 2017, GoDaddy received a request with the required documentation to remove
Two-Factor Authentication from the account in question. Two-Factor Authentication requires that the authorized party provide a numeric code received via text message along with their validation information to access the accountOn March 11, 2017, GoDaddy disabled Two-Factor Authentication per the request received on March 8, 2017.On March 15, 2017, Two-Factor Authentication was re-enabled for the account in question by our customer or another party with account access.On September 5, 2017, settings were adjusted within the account by our customer or a party with account accessThis could only be done if Two-Factor Authentication was successfully completed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has not received any additional requests to disable Two-Factor Authentication since the original request on March 8, If our customer wishes to have this feature disabled and is unable to do so from within their account, they will need to complete a new request using the instructions at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On October 4, 2015, our customer purchased the domain name in question for a two-year
term via online transaction and opted to add Protected Registration, the highest level of protection for a domain GoDaddy offersThis premium, aservice protects against the cancellation, expiration, or transfer of a domain; the domain cannot be cancelled or transferred until the service is removed.On October 1, 2017, our customer contacted GoDaddy’s Customer Care to cancel the domain in question, and were informed of the steps to remove Protected RegistrationAfter adding Two-Factor Authentication, required to cancel Protected Registration, our customer was informed to call back in hours to finalize the process.Our customer did not contact GoDaddy after the hours elapsed and on October 5, 2017, the domain automatically renewed in accordance with their account settings.Our customer contacted GoDaddy’s support teams on October 13, 2017, and was correctly informed the domain was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility and the Protected Registration has functioned as advertisedTo cancel, our customer can follow these instructions: ***.Once removed, our customer may connect with our support teams to request a refund for the Protected Registration, provided they cancel the service from their domain within days of the renewal date. Again, the domain is no longer refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 8, 2008, our customer purchased GoDaddy’s Website Builder for a five-year
term with assistance from our customer care team. Later that same day, our customer contacted our care team again, and renewed for an additional five-year term, extending the total period purchased to ten years. As part of the Website Builder purchase, one free credit for a Workspace Email box was included, a credit our customer currently utilizes.GoDaddy no longer offers free email credits with the purchase of a Website Builder planWhen credits were offered, there were storage and box limitations specific to product offerings. This information can be reviewed by our customer by visiting archival sites such as Archive.org.As we no longer offer free email credits with Website Builder purchases or renewals, our customer will not have the option to add free credits to their existing account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer requires additional Workspace emails, they would need to purchase those emails. They can do so by contacting our customer care center at any time. GoDaddy will be unable to provide further free email credits to our customer associated to their products.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As previously stated; our Protected Registration service, which the complainant had opted to add to their domain registration, protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceledAs the complainant provided the documentation required to cancel this service, the service was removed and the domain name, successfully transferred to another registrar.As such, we consider this matter closed.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
At no point in time have I ever said that the issues and problems have been rectifiedI have over 70+ hours of talk time with godaddy customer care agents in the last weeks to fix the problems they have caused (I have an additional 20+ yours of my own time trying to fix the problems they have caused) They said that I said the problem had been fixed on 2/21??? On 2/I had over 10+ hours of talk time with one of their agents, I got off the phone with that agent after AM in the morning and the problem still existed when I returned to the office at AM on 2/I spoke to that agent every single day since 2/(except on 2/25) for multiple hours each day because of the issues and problems that godaddy has caused (I was on the phone with that agent for a couple hours just yesterday)So for Godaddy to say the problem was fixed on 2/is incorrect and if they pull my folder that they have on me, they will see the number of times I've called and continue to keep calling
GoDaddy charged a credit card number that I no longer haveI am not sure how they were able to process a credit card that was replaced with a new credit card numberIt appears this is fraud if they charged a invalid account number
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseFollowing the expiration of our customer’s domain name on February 4, 2017, GoDaddy sent failed billing notifications informing our customer their domain was at risk of being cancelled should no action be taken.On February 8, 2017, GoDaddy automatically parked our customer’s domain on our servers as an additional attempt to alert our customer to the expired status of their domain nameOn March 17, 2017, our customer’s domain name was cancelled from their account due to non-paymentIn total, GoDaddy provided a 42-day grace period in which our customer held the ability to redeem and renew their domainAccount management is a customer responsibility.While GoDaddy does participate in card updater services, it is with regard to expired payment methodsOur customer added a new card number to their account and therefore the service does not applyIn addition, our customer did not opt to make the new payment method an alternate payment method which prevented GoDaddy from charging the new card for payment.Again, if our customer still wishes to reacquire the domain name in question, they are welcome to contact the owner directly in an attempt to negotiate a lower sale price or they are welcome to utilize a buy back service such as our Domain Buy Service in an attempt to negotiate the purchase of the name on their behalf.As the domain was legitimately acquired by another party, GoDaddy must decline our customer’s request of directly providing the domain to them.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concerns. Upon contact with our Customer Care team on June 28, 2017, our customer had been repeatedly provided correct information pertaining to the domain name in question and additional fees incurred due to not renewing in a timely mannerWe stand by our office’s previous response.A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registrationAt the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendarProduct expiration dates are also prominently displayed within our customer's account.Our customer chose to disable the automatic renewal preference associated with the domain nameFurthermore, despite multiple emails sent to our customer to inform of the service expiration, our customer did not take prompt action to renew the service. As a one-time exception and gesture of goodwill, GoDaddy had reduced the redemption fee from $USD to $USD and our customer recovered their domain nameThe redemption fee is non-refundable. Account management is a customer responsibilityWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereofGoing forward, we recommend our customer renew their products and services on time to avoid loss of service for non-payment.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 30, 2017, our customer purchased a Premium Business Hosting plan for a month
term via the GoDaddy websiteOn July 29, 2017, our customer renewed this plan online for an additional month term.On December 30, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting plan in question and attempted to do so in good faith to honor its agreements however, our customer's financial institution declined paymentGoDaddy proactively notified our customer of the failed renewals, providing ten days of service at no cost following expirationGoDaddy provided an additional ten days of service in a suspended statusIn total, GoDaddy provided days of service without payment prior to cancellationOur customer did not take action and the service was canceled on January 19, 2018, due to nonpaymentAccount management is a customer responsibility.On February 1, our customer contacted GoDaddy’s Customer Care Center for the 1st timeAt that time they declined to purchase a restoration of their hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer has maintained their own independent site backups, they will only need to purchase a new hosting account to upload their content toIf our customer wishes to have GoDaddy attempt to restore their site, they will need to contact our support teams at ###-###-#### in a timely manner to move forward. As a one-time courtesy, GoDaddy will reduce the restore fee from $to $as a gesture of goodwill. Thank you again for the opportunity to address the concerns presented by our customerKindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 17, 2016, our customer purchased a Managed WordPress hosting plan for a
three-year termOn August 4, 2016, our customer contacted GoDaddy support teams via chat regarding intermittent loading issues with their siteOur customer was informed that hosting support was currently not available via chat, but were available by phoneHowever, there was no follwith GoDaddy’s hosting support teams until August 11, During that interaction, our customer was informed that there was a known issue that was causing the intermittent downtime and access to the WordPress dashboard of customer’s sites and that GoDaddy's technical support staff were working diligently and vigorously to resolve the technical issues our customer experiencedOn August 17, 2016, our customer again contacted GoDaddy again with the same issue and was informed that this was a known issue and it was again being worked on.GoDaddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all technical issues our customer was experiencing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy has identified and addressed the known issue that was causing the downtime the customer experienced from continuing to occur.As a gesture of goodwill for the issues experienced in the first month of their hosting plan, a month was added to it at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On April 30, our customer opted to add GoDaddy’s Protected Registration service to three domains. This premium, aservice is the highest level of protection for a domain that GoDaddy offers and protects against the cancellation, expiration, or transfer of a domainDomains which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by submitting a valid government issued ID, Business ID if applicable, and signed form to our Domain Services Department.On May 6, GoDaddy renewed the three domains and associated Protected Registration Service, each for a one-year term, in a good faith effort to honor its agreements with our customerThe Protected Registration Services were canceled and refunded on May 15, after our customer provided the required documentationOur customer remained responsible for the cancellation of the domains; Account management is a customer responsibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service functioned as advertised, keeping the domains from being canceled without proper identificationOur office connected with our customer via phone. As a one-time exception we canceled the domains on our customer’s behalf and submitted a refund in the amount of $for the remainder of the May 6, renewal transaction. Further refunds will be provided in accordance with our Refund PolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous responseAs our customers partial chargeback of the most recent renewal of their GoCentral Online Store is still in place, we have cancelled the product and processed a refund for the time remaining. Due to limitations related to the chargeback, this refund must be processed via checkCheck delivery can take 6-weeks.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
GoDaddy canned response is not acceptableI have repeatedly asked GoDaddy for: A list of the e-mails that were lost during Monday's incidentA root causeRemuneration None of these three items have been provided, or even acknowledged by GoDaddy, which speaks to their amateur customer service. This complaint is not resolved
None of my accounts are set to auto-renewNo notification was providedIf it was provided, it may have been lumped under spamI called on several occasions in to ensure that you would stop autonrenewing, per my choice and preference to NEVER auto-renew, and I was assured that all was set to terminate our relationship.It is NOT in good faithYou have made it impossible for me to resolve, as I must make a phone call that costs more than the item in order to resolve itI believe you are making these requests because you believe it will be ignored, but enough is enough! Let me talk to someone ONLINE and stop forcing me to go through EVEN MORE HOOPSI do not want any business relationship with you, and all of my accounts with you are cancelled for a long time nowREMOVE MY NAME AND PAYMENT INFORMATION FROM YOUR DATABASEI DO NOT TRUST YOU AT ALLThis is not the first time you have failed to respect my choice not to auto-renewThis appears to be a systematic way for GoDaddy to "earn" income fraudulently
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The In-Store Credit within our customer’s account, in the amount of $has been returned to the original payment is to a canceled credit card so that need that corrected by sending out an check like I asked forAlso I paid a year service for Search Engine Visibility v(annual)
Term: year(s)
Name: http://***/
Item number: 1401-
Quantity: 1but I canceled the auto renew for$$- $$for search engine visibility and did not auto renew and still was charge again Search Engine Visibility v- Renewal (annual)
Term: year(s)
Name: http://***/
Item number: 31401-
Quantity:
$$- - $and which I asked for a refund on and still have not received the $yet ( check needs to be sent out since credit card is canceled). please explain how you can sell a product search engine visibility and after a year and several months of having the service for *** *** that it does not show up in any search engines and why I should have to pay the first year service of $for a service that does not work or help me? waiting for my check $80.78
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 28, 2016, our customer purchased a Website Builder plan for a one-year term
via online transaction as well as a domain name; they received a Starter Email plan free with the purchase of the new domain nameOn July 28, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and Starter Email plans and did so in a good faith effort to honor its agreements with our customerA renewal reminder email was sent to our customer on July 18, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibilityGoDaddy also sent an order confirmation email on July 28, 2017.Our customer contacted our 24/Customer Care Center on September 5, to request a refundAt that time, the order in question was past refund eligibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 10, 2017, a chargeback claim was initiated against the order in question, withdrawing funds paid to GoDaddyAs a result, we are unable to provide goodwill gestures in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.The domain in question expired February 5, Per our customer’s account
preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment.GoDaddy sent notices after the expiration and failed renewal attempts on:February 6, 2017February 10, 2017February 17, 2017These notices informed our customer their expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.After the expiration date, GoDaddy (at our own expense) provided a 42-day grace period for our customer to redeem their domainThe domain followed the expiration life-cycle and was canceled for non-paymentUpon contact with our Customer Care team on March 28, 2017, our customer was properly informed the domain was acquired by another partyThe new registrant listed the domain for sale via GoDaddy Auctions.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 28, 2017, our customer has since purchased the domain from the registrant via GoDaddy AuctionsDetails regarding the auctions purchase process may be viewed at https://www.godaddy.com/help/understanding-godaddy-auctions-payment-transactions...⇄ is unable to absorb the cost our customer paid to re-purchase the domainWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following
Prior to the purchase of a GoDaddy Auctions membership and utilizing their services, our customer
acknowledged the following agreements:
• Go Daddy Universal Terms of Service Agreement
• Go Daddy Auctions Membership Agreement
The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:
***
Our customer sold multiple domains via GoDaddy Auctions and has been in contact with our Auctions team to update the payee informationAt this time, GoDaddy has issued the payment and the customer should receive this within 5-business days
RESOLUTION:
GoDaddy upheld its agreements with our customer and honored its terms of serviceGoDaddy has issued the payment directly to our customer
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer
Best Regards,
*** ***
Office of the CEO - GoDaddy
***
*** ** *** *** *** ***
*** AZ ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 13, 2017, our customer processed an online transaction to purchase a premium
domain via GoDaddy’s websiteOn April 18, 2017, a second attempt was made to obtain the domain on behalf of our customer, as the initial transaction was unsuccessfulOur second attempt was also unsuccessful.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did not experience a system errorOur attempts to obtain the domain in question were unsuccessful because the domain was no longer owned by the party who had listed it for sale via our websiteUnlike new domain registrations, which are obtained from a registry, a premium domain is owned by a third party who has chosen to list it for sale through a domain name aftermarket provider such as GoDaddyGoDaddy has refunded in full the fees paid by our customer to acquire the domain in questionThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On March 8, 2017, GoDaddy received a request with the required documentation to remove
Two-Factor Authentication from the account in question. Two-Factor Authentication requires that the authorized party provide a numeric code received via text message along with their validation information to access the accountOn March 11, 2017, GoDaddy disabled Two-Factor Authentication per the request received on March 8, 2017.On March 15, 2017, Two-Factor Authentication was re-enabled for the account in question by our customer or another party with account access.On September 5, 2017, settings were adjusted within the account by our customer or a party with account accessThis could only be done if Two-Factor Authentication was successfully completed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has not received any additional requests to disable Two-Factor Authentication since the original request on March 8, If our customer wishes to have this feature disabled and is unable to do so from within their account, they will need to complete a new request using the instructions at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On October 4, 2015, our customer purchased the domain name in question for a two-year
term via online transaction and opted to add Protected Registration, the highest level of protection for a domain GoDaddy offersThis premium, aservice protects against the cancellation, expiration, or transfer of a domain; the domain cannot be cancelled or transferred until the service is removed.On October 1, 2017, our customer contacted GoDaddy’s Customer Care to cancel the domain in question, and were informed of the steps to remove Protected RegistrationAfter adding Two-Factor Authentication, required to cancel Protected Registration, our customer was informed to call back in hours to finalize the process.Our customer did not contact GoDaddy after the hours elapsed and on October 5, 2017, the domain automatically renewed in accordance with their account settings.Our customer contacted GoDaddy’s support teams on October 13, 2017, and was correctly informed the domain was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility and the Protected Registration has functioned as advertisedTo cancel, our customer can follow these instructions: ***.Once removed, our customer may connect with our support teams to request a refund for the Protected Registration, provided they cancel the service from their domain within days of the renewal date. Again, the domain is no longer refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 8, 2008, our customer purchased GoDaddy’s Website Builder for a five-year
term with assistance from our customer care team. Later that same day, our customer contacted our care team again, and renewed for an additional five-year term, extending the total period purchased to ten years. As part of the Website Builder purchase, one free credit for a Workspace Email box was included, a credit our customer currently utilizes.GoDaddy no longer offers free email credits with the purchase of a Website Builder planWhen credits were offered, there were storage and box limitations specific to product offerings. This information can be reviewed by our customer by visiting archival sites such as Archive.org.As we no longer offer free email credits with Website Builder purchases or renewals, our customer will not have the option to add free credits to their existing account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer requires additional Workspace emails, they would need to purchase those emails. They can do so by contacting our customer care center at any time. GoDaddy will be unable to provide further free email credits to our customer associated to their products.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As previously stated; our Protected Registration service, which the complainant had opted to add to their domain registration, protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceledAs the complainant provided the documentation required to cancel this service, the service was removed and the domain name, successfully transferred to another registrar.As such, we consider this matter closed.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
At no point in time have I ever said that the issues and problems have been rectifiedI have over 70+ hours of talk time with godaddy customer care agents in the last weeks to fix the problems they have caused (I have an additional 20+ yours of my own time trying to fix the problems they have caused) They said that I said the problem had been fixed on 2/21??? On 2/I had over 10+ hours of talk time with one of their agents, I got off the phone with that agent after AM in the morning and the problem still existed when I returned to the office at AM on 2/I spoke to that agent every single day since 2/(except on 2/25) for multiple hours each day because of the issues and problems that godaddy has caused (I was on the phone with that agent for a couple hours just yesterday)So for Godaddy to say the problem was fixed on 2/is incorrect and if they pull my folder that they have on me, they will see the number of times I've called and continue to keep calling
GoDaddy charged a credit card number that I no longer haveI am not sure how they were able to process a credit card that was replaced with a new credit card numberIt appears this is fraud if they charged a invalid account number
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseFollowing the expiration of our customer’s domain name on February 4, 2017, GoDaddy sent failed billing notifications informing our customer their domain was at risk of being cancelled should no action be taken.On February 8, 2017, GoDaddy automatically parked our customer’s domain on our servers as an additional attempt to alert our customer to the expired status of their domain nameOn March 17, 2017, our customer’s domain name was cancelled from their account due to non-paymentIn total, GoDaddy provided a 42-day grace period in which our customer held the ability to redeem and renew their domainAccount management is a customer responsibility.While GoDaddy does participate in card updater services, it is with regard to expired payment methodsOur customer added a new card number to their account and therefore the service does not applyIn addition, our customer did not opt to make the new payment method an alternate payment method which prevented GoDaddy from charging the new card for payment.Again, if our customer still wishes to reacquire the domain name in question, they are welcome to contact the owner directly in an attempt to negotiate a lower sale price or they are welcome to utilize a buy back service such as our Domain Buy Service in an attempt to negotiate the purchase of the name on their behalf.As the domain was legitimately acquired by another party, GoDaddy must decline our customer’s request of directly providing the domain to them.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concerns. Upon contact with our Customer Care team on June 28, 2017, our customer had been repeatedly provided correct information pertaining to the domain name in question and additional fees incurred due to not renewing in a timely mannerWe stand by our office’s previous response.A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registrationAt the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendarProduct expiration dates are also prominently displayed within our customer's account.Our customer chose to disable the automatic renewal preference associated with the domain nameFurthermore, despite multiple emails sent to our customer to inform of the service expiration, our customer did not take prompt action to renew the service. As a one-time exception and gesture of goodwill, GoDaddy had reduced the redemption fee from $USD to $USD and our customer recovered their domain nameThe redemption fee is non-refundable. Account management is a customer responsibilityWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereofGoing forward, we recommend our customer renew their products and services on time to avoid loss of service for non-payment.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 30, 2017, our customer purchased a Premium Business Hosting plan for a month
term via the GoDaddy websiteOn July 29, 2017, our customer renewed this plan online for an additional month term.On December 30, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting plan in question and attempted to do so in good faith to honor its agreements however, our customer's financial institution declined paymentGoDaddy proactively notified our customer of the failed renewals, providing ten days of service at no cost following expirationGoDaddy provided an additional ten days of service in a suspended statusIn total, GoDaddy provided days of service without payment prior to cancellationOur customer did not take action and the service was canceled on January 19, 2018, due to nonpaymentAccount management is a customer responsibility.On February 1, our customer contacted GoDaddy’s Customer Care Center for the 1st timeAt that time they declined to purchase a restoration of their hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer has maintained their own independent site backups, they will only need to purchase a new hosting account to upload their content toIf our customer wishes to have GoDaddy attempt to restore their site, they will need to contact our support teams at ###-###-#### in a timely manner to move forward. As a one-time courtesy, GoDaddy will reduce the restore fee from $to $as a gesture of goodwill. Thank you again for the opportunity to address the concerns presented by our customerKindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 17, 2016, our customer purchased a Managed WordPress hosting plan for a
three-year termOn August 4, 2016, our customer contacted GoDaddy support teams via chat regarding intermittent loading issues with their siteOur customer was informed that hosting support was currently not available via chat, but were available by phoneHowever, there was no follwith GoDaddy’s hosting support teams until August 11, During that interaction, our customer was informed that there was a known issue that was causing the intermittent downtime and access to the WordPress dashboard of customer’s sites and that GoDaddy's technical support staff were working diligently and vigorously to resolve the technical issues our customer experiencedOn August 17, 2016, our customer again contacted GoDaddy again with the same issue and was informed that this was a known issue and it was again being worked on.GoDaddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all technical issues our customer was experiencing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy has identified and addressed the known issue that was causing the downtime the customer experienced from continuing to occur.As a gesture of goodwill for the issues experienced in the first month of their hosting plan, a month was added to it at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On April 30, our customer opted to add GoDaddy’s Protected Registration service to three domains. This premium, aservice is the highest level of protection for a domain that GoDaddy offers and protects against the cancellation, expiration, or transfer of a domainDomains which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by submitting a valid government issued ID, Business ID if applicable, and signed form to our Domain Services Department.On May 6, GoDaddy renewed the three domains and associated Protected Registration Service, each for a one-year term, in a good faith effort to honor its agreements with our customerThe Protected Registration Services were canceled and refunded on May 15, after our customer provided the required documentationOur customer remained responsible for the cancellation of the domains; Account management is a customer responsibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service functioned as advertised, keeping the domains from being canceled without proper identificationOur office connected with our customer via phone. As a one-time exception we canceled the domains on our customer’s behalf and submitted a refund in the amount of $for the remainder of the May 6, renewal transaction. Further refunds will be provided in accordance with our Refund PolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous responseAs our customers partial chargeback of the most recent renewal of their GoCentral Online Store is still in place, we have cancelled the product and processed a refund for the time remaining. Due to limitations related to the chargeback, this refund must be processed via checkCheck delivery can take 6-weeks.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
GoDaddy canned response is not acceptableI have repeatedly asked GoDaddy for: A list of the e-mails that were lost during Monday's incidentA root causeRemuneration None of these three items have been provided, or even acknowledged by GoDaddy, which speaks to their amateur customer service. This complaint is not resolved
None of my accounts are set to auto-renewNo notification was providedIf it was provided, it may have been lumped under spamI called on several occasions in to ensure that you would stop autonrenewing, per my choice and preference to NEVER auto-renew, and I was assured that all was set to terminate our relationship.It is NOT in good faithYou have made it impossible for me to resolve, as I must make a phone call that costs more than the item in order to resolve itI believe you are making these requests because you believe it will be ignored, but enough is enough! Let me talk to someone ONLINE and stop forcing me to go through EVEN MORE HOOPSI do not want any business relationship with you, and all of my accounts with you are cancelled for a long time nowREMOVE MY NAME AND PAYMENT INFORMATION FROM YOUR DATABASEI DO NOT TRUST YOU AT ALLThis is not the first time you have failed to respect my choice not to auto-renewThis appears to be a systematic way for GoDaddy to "earn" income fraudulently
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The In-Store Credit within our customer’s account, in the amount of $has been returned to the original payment is to a canceled credit card so that need that corrected by sending out an check like I asked forAlso I paid a year service for Search Engine Visibility v(annual)
Term: year(s)
Name: http://***/
Item number: 1401-
Quantity: 1but I canceled the auto renew for$$- $$for search engine visibility and did not auto renew and still was charge again Search Engine Visibility v- Renewal (annual)
Term: year(s)
Name: http://***/
Item number: 31401-
Quantity:
$$- - $and which I asked for a refund on and still have not received the $yet ( check needs to be sent out since credit card is canceled). please explain how you can sell a product search engine visibility and after a year and several months of having the service for *** *** that it does not show up in any search engines and why I should have to pay the first year service of $for a service that does not work or help me? waiting for my check $80.78
Regards,
*** ***