The problem is all of the lies that were told me for two monthsI was told at first there was a backup but, I would have to pay to have it restoredSo I called back a couple of days later to talk to someone else then was told that I was within the thirty days of the moving so that it would not be a charge to have it restoredNext I was told that sorry they could not find a backup sorryThat was it nothing was done, I asked to speak with a supervisor or manager and was told that I would have to hold on after waiting after talking on the phone for an hour with a customer support person and I didn't have the time, so I ask if they could call me back and he said not they don't do that I would have to wait or call back laterI called back later and waited then there was some kind of excuse that the supervisor was busy and would call me back and I asked they do that? And this guy says sureI waited for a call then nothingI have been calling and asking to speak with a supervisor for over a month and never have I talked to one or have they CALLED AT ALL but, I was told they wouldThen I spoke with one person that actually was some help and did what they said they would doI had to ask for compensation it was not offered to me for my time, trouble and for then losing my data because of incompetenceI had asked about compensation many times before for all of my time wasted and my site being down for so long and all they said was sorryThey did send an email saying sorry but, enjoy percent off your next purchase? When I got the two years free was the only time someone did anything and I was going to be content with that but, the next day the site was still not working after whatever they did and I had to call back againIt was down for three more days after they gave me the two years free so I had to deal with them over the phone for hours again trying to get this fixedPlease see attachments!!!
MsH***,On September 5th, when I called GoDaddy, the said services were cancelled by the customer service representatives so that I could apply for a refund and these services are no longer available to me Then on Wednesday, September 6th, I was notified via email that the refund was declined So, I have no services, which I do not want and never used, and no refund I tried again working with the customer service representatives to address the issue with no resolution or cooperation; therefore, I was forced to dispute the charge with my credit card provider While I understand your Terms of Service, does it seem fair to charge a customer for something that they never used and that you have since cancelled? I am simply asking that in fairness, you provide a partial refund for the remaining months of the month term for which I was charged This is what most, if not all businesses would do In an effort to work with you, I have cancelled the dispute with AMEX (see attached screenshot), giving you the opportunity to "provide goodwill gestures", as referenced in your response I am happy to talk with you to further explain the situation, if that would be helpful! Thank you!***
The complaint said nothing of a website builder. The customer has been at GoDaddy years. The email, which is part of PugPetite's domain name is not ariving when it is sent or showing up during those times our phone is active, but after our phone shuts off
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements can be found at: ***On May 7, 2013, the complainant purchased an Economy tier Linux shared hosting plan for a two year term. This payment was for the service period ending May 7, 2015.On May 7, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting service in question for an additional two year term totaling $and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.GoDaddy sent a renewal notice to the complainant prior to the expiration date on April 27, 2015, that indicated the service would be automatically renewed unless additional actions were taken.The complainant’s account preferences instructed GoDaddy to automatically renew the hosting account in question utilizing the checking account supplied to usGoDaddy utilizes a third-party check processing company, *** Check Services, Incfor check transactionsIn a transaction such as this, *** will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the complainant.The complainant contacted GoDaddy’s Customer Care Center after the automatic renewal on May 7, 2015, and requested to remove and refund year of availability from the hosting account in questionThe requested time was removed, and the complainant was refunded $to their checking account originally used in the transaction.On May 14, the complainant contacted GoDaddy’s Customer Care Center again to notify us they had not received the funds in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.While GoDaddy has already processed the complainant’s refund on May 7, 2015, *** may hold those funds for up to daysDuring that time *** determines if they have any outstanding claims to those funds, such as if a sale from a different company that was processed through *** was still owedIf *** finds they have an outstanding claim, all or part of the refund will be applied to what is owedOtherwise, the funds typically would be released back to the complainant’s financial institution by the 11th day.EDUCATION:If the complainant does not receive the funds by the 11th day after the processed refund, they will need to contact *** directlyWe have provided their contact information below for the complainant’s convenience:*** *** ***
*** *** *** *** ***
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***The complainant might also find the following support article helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Services***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***
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Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 27, 2014, our customer created two GoDaddy accounts. Within one of those accounts; via an online transaction, our customer purchased a domain name registration for a one-year termThere are no transactions within the second accountOn July 18, 2015, our customer contacted our support staff for assistance with renewing their domain name for an additional year. During this interaction; our support staff assisted our customer with accessing the correct account and subsequently renewing their service via an online transaction.On September 29, 2015, our customer, or someone with account access, successfully accessed the account containing the domain name in question.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our office was unsuccessful in connecting with our customer via the phone information provided.The domain name our customer had purchased is functioning as intended. Based on the customer’s complaint and our research, it seems they may have accessed the account they had created which contains no productsWe encourage our customer to contact our support staff for assistance in accessing the correct accountAdditionally, they may request a deactivation of the account that does not contain any products. This may help alleviate any future misunderstandings with accessing their products.Education:The customer might find the following articles useful.RESET YOUR GODADDY PASSWORD-https://www.godaddy.com/help/reset-your-godaddy-password-8FIND YOUR GODADDY CR-https://www.godaddy.com/help/find-your-godaddy-src="/themes/revdex/img/bad-mouth.png">R-https://www.godaddy.com/help/fin...⇄ class="spam2smile">CR-19121FORWARDING YOUR DOMAIN NAME-https://www.godaddy.com/help/forwarding-your-domain-name-12123Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsWe stand by our original responseOur customer was correctly informed during the October 25, interaction the product in question was no longer refund eligible.Our customer contacted us through social media on October 26, and after reviewing the account, our customer was offered a refund in the form of an in-store credit as a gesture of goodwillOur customer never responded to this offer.The chargeback inquiry received on October 31, from our customers financial institution withdrew payment made to GoDaddy. We are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous response. Refunds for canceled products within the associated account were refunded to In-Store Credit, available for future purchases with GoDaddyOur customer has since utilized In-Store Credit to purchase additional products and services. Those services remain active within our customer’s accountOur customer may view all purchase and refund receipts for the associated GoDaddy account within their Order History by using the instructions within our support article at https://www.godaddy.com/help/find-your-godaddy-receipts-***Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary HochbergOffice of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at:
https://www.godaddy.com/legal-agreements.aspxOn March 5, 2014, our customer purchased a domain for a 1-year term, via online transaction.On March 6, 2015, GoDaddy was instructed to automatically renew the domain for an additional one year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with themGoDaddy sent renewal notices prior to the expiration date on:• February 3, 2015• February 28, 2015These notices informed our customer their domain would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On April 15, 2015, our customer contacted our Billing team regarding a transaction within an account other than the one containing the aforementioned domainThe information provided by our customer during this interaction was not sufficient to locate an account associated with the disputed transaction in question.On March 6, 2016, GoDaddy was again instructed to renew the domain for a 1- year term per our customer’s preferencesRenewal notices were sent prior to the expiration date on:• February 4, 2016• February 29, 2016Our customer contacted our Billing team on March 11, and requested refunds for the two renewal transactions RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer received a full refund for the March 6, transaction. Per our Refund Policy, GoDaddy is unable to provide a refund for the transactionThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
if godaddy checks their requests they will see that I actually contacted their company in September via online chat to dispute the amountI also rang their officeThis dispute has been ongoing since September for two bill cycles - September and October. They have NOT addressed the fact that days is NOT sufficient time for a customer to receive their credit card transaction bill and turn around and dispute erroneous chargesNor have they addressed the fact that my previous email had a bounce back on it stating that this account was now closedThey had my other email account but failed to bill me through gmail and emailed me via EarthLinkIt is not my fault that they have no staff representive managing email bounce backsI have NOT used their services for a considerable time they sent an invoice for a service I don't require to an inactive emailThey need to change their policies the majority of companies have a 10-day policydays is too short a window. godaddy needs to activate a better business model Their answer has not addressed any of my original concerns and they are still placing the onus on the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy representative falsely represented there product Getfound at the point of sale stating it would be in full function within 7-daysTwo other Godaddy representatives representative similarly did same shortly thereafter.There are several other misrepresentations regarding this product and lack of information needed to set up the get found product, causing several hours on the phone with Godady representatives.To Revdex.com: The only way for either party to prove Godaddy misrepresented their product would be to listen to the audio recordings, if there are anyOtherwise is would be a guess.In March of 2015, I was speaking to Godaddy representative ***I was transferred to a supervisor named *** who agreed to refund me the whole amount if paid, or a credit of one monthHe convince me to waitI did.Recently I asked for a month credit due to it taking longer than represented from startThe product is still not functioning as promised, so I am requiring two things:1) A full refund; 2) Speak to *** *** about the way it was sold to me.Godaddy, you have nothing to support to Revdex.com you misrepresented your product! So don't try unless you provide a recording to both Revdex.com and meIf you provide me with a written statement from the person who initially sold me the Getfound product, he will likely lie, if there is no such recording.Godaddy prevents costomers from complaining to managementThey don't care if their product is misrepresentedIf they cared, they would have a customer service department to help smooth out issues of misrepresentation, etc.*** ** ***,***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 18, 2017, a domain name canceled from our customer's accountAlong
with that domain name, all associated free products and services canceled, as wellThe domain name presented by our customer was utilizing domain name forwarding through one of the free creditsAs a result, the forwarding ceased to function.On January 21, 2017, our customer connected with our 24/Customer Care teams stating one of their websites was downUpon review, a Supervisor found several issues with how our customer had set up their domain name including having it pointed to a domain name which was not hostedThe Supervisor walked our customer through adding the correct IP address and the desired website immediately resolvedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Customer Care Supervisor assisted our customer by explaining how the domain name should have been properly set upThere were several concerns pertaining to DNS settings and hosting which our customer had no knowledge ofDuring the interaction our Customer Care Supervisor resolved the immediate concern and educated our customer on how to manage their hosting plan, upload website files, and add DNS recordsGiven our customers concerns, they may wish to employ a trusted friend or website developer to review their desired domain name functionality, as well as the overall security of their hosting planOur customer also needs to properly work with our customer care representatives so a quick resolution can be provided to all concernsGoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIt appears the complainant’s concerns are regarding two specific transactions: an automatic renewal of Certified Domain and Business Registration add-ons on September 26, 2015, and automatic renewal of two domain names on November 25, 2015. The complainant contacted GoDaddy’s customer care center on November 25, regarding these charges, however they disconnected the call prior to our care team discussing recent renewals and potential refunds, effectively limiting GoDaddy’s ability to assist them.On September 26, 2013, the complainant purchased a domain name registration via online transaction for a one year term, and at that time opted to include Certified Domain services for a two year term and Business Registration aservices for a one year term. A Certified Domain lets visitors know that GoDaddy has formally certified the domain’s registration by validating the domain and its registrant’s credentials, and provides visible evidence in the form of the Domain Origination Certified seal. Business Registration is a service that provides a customized business listing in GoDaddy’s Whois listings for a customer’s domain name, including business name, logo, links, phone, address, operating hours, and directions to the business in question.On September 26, 2014, the domain in question and its associated Business Registration aautomatically renewed for a one year term per the complainant’s account preferences. Subsequently, on September 26, 2015, GoDaddy was instructed to automatically renew the Certified Domain and Business Registration add-ons in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date informing the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On November 24, 2014, the complainant registered the two domain names in question via online transaction, each for a one year term. On November 25, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with the customerGoDaddy sent renewal notices prior to the expiration date on:• September 25, 2015• October 25, 2015• November 9, 2015• November 20, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As the Business Registration and Certified Domain aservices automatically renewed more than days prior, these products would only be eligible for refund to In-Store Credit per our Refund Policy, a total of $9.98.If the complainant cancels the two domain names which renewed on November 25, within days of the automatic renewal (January 8, 2016), these domains would be eligible for refund back to the original payment method, a total of $47.16. If the domains are canceled more than days from the renewal date, they would be only eligible for refund to In-Store Credit. The complainant may contact our customer care center to request eligible refunds after canceling these products.As with any other service provider, GoDaddy is strategically organized to meet customer needs at various levels. As such, we are unable to honor the complainant’s request for a singular point of contact or account manager for their concerns. Additionally, GoDaddy is unable to compensate customers for time spent managing their own customer accounts. Account management, including renewal of domains or services is solely a customer responsibility and the complainant agreed to this upon doing business with GoDaddy.EDUCATION:The complainant may find the following help articles useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Managing Renewals for Products and Services:https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ Products in Your Account:https://www.godaddy.com/help/cancel-products-in-your-account-7468What are Certified Domains?:https://www.godaddy.com/help/what-are-certified-domains-1532What is Business Registration?:https://www.godaddy.com/help/what-is-business-registration-963Busi...⇄ Registration FAQ:https://www.godaddy.com/help/business-registration-faq-964Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerGoDaddy stands by its previous response. The verification information was not received in a timely manner. As such the account was administratively locked, and the transaction refunded. GoDaddy takes customer security and our commitment to preventing fraud very seriously If our customer has further concerns regarding this account, transaction, or wish to try to recover the domain in question, they will need to continue to correspond with our Verification Office via email at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I've changed security code several times @ GoDaddy request according to their instructions, still thinking it's something on my end, immediately after I changed my code the site builder design was sabotaged againNone had the new code I just made none had the web address it was never published on the netI didn't worry about it much I thought it'll work itself out -it hasn't- I published it to the net- its only gotten worst more blatantAs I spoke to several reps over the last mths or so I REALIZED godaddy's the culprit when, following their instructions on phone I made minor adjustments to the design, hit publish to add to the site, those adjustments were either not made or there were other design issues that occurred which, amidst the fan running unusually high and the cpu processing in over drive, took about min to make minor design change, save it, and hit publish and minfor changes to finally publish, originally it took over min to publishI witnessed the font change colors into midnight blue by itself and add/remove/change around content when page resettedI witnessed mouse pointer move/disappear by itself on the screen with the rep on the same page as me, trying to convince me that site is fineAfter they realize people were w/me, witnessing the process, they changed their tune to claim it was a security breach I need to again change codeI said we've been on the phone and on site together who could have could have done that while I’m logged inI recorded the conversations, design changes, results, and suggestionsIn real time video and audio, design changes were/weren't being made to site when published on net even w/the rep on the phoneIt prompted me to call Revdex.com for a resolution to notify the publicChanges are still happening to site exa lot of extra white space at the bottom/the number shows up on some pages/images are missing/etcI haven't signed into godaddy since trying to resolve these problems a few of days ago
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On January 28, our customer purchased a GB Virtual Private Server (VPS) for one month through their account onlineThis VPS has billed monthly ever since per our customer’s account preferencesWhile unforeseen technical issues may arise from time to time it is a customer responsibility to manage their Virtual Private ServerIn this case, our customer reported an issue on April 14, pertaining to a website not resolvingIt was determined the issue was related to the site content having been placed on both a shared hosting account and the VPS in questionThe IP address for the domain was updated and the site became functionalOn April 22, our customer reported additional issues with their VPSIt was determined their disc capacity (server memory) had been reached and a large backup file needed to be removed to regain access to the serverInstruction on how to do this was provided to our customerRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding the disc space issue was not an error made on GoDaddy’s sideWhile outside our Scope of Support, we removed this file as a onetime courtesy, at no charge, and service was returned to the VPS.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,Terri H***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 11, 2011, the complainant purchased the domain in question via online transaction for a one year term. On August 12, 2012, August 12, 2013, and August 12, 2014, respectively, GoDaddy was instructed to automatically renew the domain in question each time for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant On August 12, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question for a one year term and attempted to do so utilizing the payment method associated with the product; however, the payment was declined.A domain's expiration date is not arbitrarily set by GoDaddyThe complainant chose the initial date of registration, the term of registration and renewal. At the time of purchase and renewal the complainant had many options available to them such as recording the expiration date in their ledger or calendarWhile GoDaddy proactively sent expiration notices, the complainant admittedly disregarded them. GoDaddy was unable to contact the complainant via phone, as the complainant had opted into GoDaddy’s Do Not Call list On the day a domain name expires, in this case August 11, 2015, the complainant’s agreed and purchased term of domain registration endedAt that time, GoDaddy, at our own expense provided the customer with a day grace period to renew or redeem the name; however the complainant did not take action until after the domain name was legitimately acquired by another party via backorder.Ultimately, account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddyWhile we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy will not pay to acquire the domain in question on the complainant’s behalf, as the domain was acquired by another party via legitimate means. The complainant has multiple options to re-acquire the domain in question, including utilizing domain backorders or attempting to purchase the domain directly from the current registrant.If the complainant believes the current registrant is using the domain name to infringe upon their rights, and is not able to amicably resolve the matter with the registrant of the domain, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below.EDUCATION:The complainant may find the following articles from GoDaddy’s website and help center useful for future reference:Uniform Domain Name Dispute Resolution Policy (UDRP):https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAINUpda...⇄ Payment Methods For Renewing Products:https://www.godaddy.com/help/updating-payment-methods-for-renewing-prod...⇄ I renew my domain name after it expires? - https://my.godaddy.com/help/can-i-renew-my-domain-name-after-it-expires-609What happens after domain names expire? - https://my.godaddy.com/help/what-happens-after-domain-names-expire-6700Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer has been provided a full refund for the domain transfer transactionAs such there are no additional refunds available to our customerWe appreciate our customer’s feedback regarding email supportAfter serious consideration, GoDaddy discontinued email supportDue to high demand, GoDaddy instead added live chat as a support optionThere may be times where our customer care center may experience higher than call or chat volume, which may lead to longer wait times for support than normalWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industryThank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10790957, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Go Daddy has many complaints like mine because they are unethicalEverything they said is true and written in small print If they are OPEN and in LARGE print ask if someone wants to "auto renew" then the consumer can make that decision I never saw it, never knew it was there and therefore was trapped by their ploy As far as "emails they sent" - they were considered spam as I was not using their service for years, and had no interest in their product That is partly my fault, but it is increasingly difficult to sort through unwanted, unsolicited emails that clog everyones email folders This company is VERY VERY BAD Stay clear of this company
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 16, 2008, our customer purchased domain names and GoDaddy’s Website
Builder, each for two year terms, via online transactionWebsite Builder is a proprietary, do-it-yourself, template based product to construct a websiteBetween August and August 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question upon expiration for two year terms and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple notices pre-expiration to our customer. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenFurthermore, GoDaddy sent order confirmation notices following each transaction. Account management is a customer responsibilityOn August 26, 2016, our customer contacted GoDaddy’s customer care to request refunds for the latest product renewal transactions. Our customer canceled the Website Builder and was refunded the same day. The domains in question are not refund-eligibleThe automatic renewal preference on the domains have been disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been provided all applicable refunds totaling $195.41. If these funds have not been credited to our customer, they would need to contact their financial institution to determine the status of these funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy.The latest version of these agreements can be found at:
***On December 28, our customer purchased domains names; five for year each and one for yearsPer our customer's account preferences, GoDaddy was instructed to automatically renew domain names on December 29, and domain names December 30, GoDaddy did so in a good faith effort to honor its agreements with the customerThe remaining domain name had not come due for renewal.On January 10, our customer purchased a Website Builder Personal plan for yearPer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on January 20, and did so in a good faith effort to honor its agreements with the customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding none of their products started as a free trial or were billing on a monthly basisOur customer accessed their account and canceled all products and services on April 18, 2016, at which time they also requested an account deactivationAt this time the account in question is empty and locked.None of the transactions which have taken place within the account are eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
The problem is all of the lies that were told me for two monthsI was told at first there was a backup but, I would have to pay to have it restoredSo I called back a couple of days later to talk to someone else then was told that I was within the thirty days of the moving so that it would not be a charge to have it restoredNext I was told that sorry they could not find a backup sorryThat was it nothing was done, I asked to speak with a supervisor or manager and was told that I would have to hold on after waiting after talking on the phone for an hour with a customer support person and I didn't have the time, so I ask if they could call me back and he said not they don't do that I would have to wait or call back laterI called back later and waited then there was some kind of excuse that the supervisor was busy and would call me back and I asked they do that? And this guy says sureI waited for a call then nothingI have been calling and asking to speak with a supervisor for over a month and never have I talked to one or have they CALLED AT ALL but, I was told they wouldThen I spoke with one person that actually was some help and did what they said they would doI had to ask for compensation it was not offered to me for my time, trouble and for then losing my data because of incompetenceI had asked about compensation many times before for all of my time wasted and my site being down for so long and all they said was sorryThey did send an email saying sorry but, enjoy percent off your next purchase? When I got the two years free was the only time someone did anything and I was going to be content with that but, the next day the site was still not working after whatever they did and I had to call back againIt was down for three more days after they gave me the two years free so I had to deal with them over the phone for hours again trying to get this fixedPlease see attachments!!!
MsH***,On September 5th, when I called GoDaddy, the said services were cancelled by the customer service representatives so that I could apply for a refund and these services are no longer available to me Then on Wednesday, September 6th, I was notified via email that the refund was declined So, I have no services, which I do not want and never used, and no refund I tried again working with the customer service representatives to address the issue with no resolution or cooperation; therefore, I was forced to dispute the charge with my credit card provider While I understand your Terms of Service, does it seem fair to charge a customer for something that they never used and that you have since cancelled? I am simply asking that in fairness, you provide a partial refund for the remaining months of the month term for which I was charged This is what most, if not all businesses would do In an effort to work with you, I have cancelled the dispute with AMEX (see attached screenshot), giving you the opportunity to "provide goodwill gestures", as referenced in your response I am happy to talk with you to further explain the situation, if that would be helpful! Thank you!***
The complaint said nothing of a website builder. The customer has been at GoDaddy years. The email, which is part of PugPetite's domain name is not ariving when it is sent or showing up during those times our phone is active, but after our phone shuts off
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements can be found at: ***On May 7, 2013, the complainant purchased an Economy tier Linux shared hosting plan for a two year term. This payment was for the service period ending May 7, 2015.On May 7, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting service in question for an additional two year term totaling $and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.GoDaddy sent a renewal notice to the complainant prior to the expiration date on April 27, 2015, that indicated the service would be automatically renewed unless additional actions were taken.The complainant’s account preferences instructed GoDaddy to automatically renew the hosting account in question utilizing the checking account supplied to usGoDaddy utilizes a third-party check processing company, *** Check Services, Incfor check transactionsIn a transaction such as this, *** will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the complainant.The complainant contacted GoDaddy’s Customer Care Center after the automatic renewal on May 7, 2015, and requested to remove and refund year of availability from the hosting account in questionThe requested time was removed, and the complainant was refunded $to their checking account originally used in the transaction.On May 14, the complainant contacted GoDaddy’s Customer Care Center again to notify us they had not received the funds in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.While GoDaddy has already processed the complainant’s refund on May 7, 2015, *** may hold those funds for up to daysDuring that time *** determines if they have any outstanding claims to those funds, such as if a sale from a different company that was processed through *** was still owedIf *** finds they have an outstanding claim, all or part of the refund will be applied to what is owedOtherwise, the funds typically would be released back to the complainant’s financial institution by the 11th day.EDUCATION:If the complainant does not receive the funds by the 11th day after the processed refund, they will need to contact *** directlyWe have provided their contact information below for the complainant’s convenience:*** *** ***
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***The complainant might also find the following support article helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Services***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***
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Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with![]( "src=")
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R-19121FORWARDING YOUR DOMAIN NAME-https://www.godaddy.com/help/forwarding-your-domain-name-12123Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 27, 2014, our customer created two GoDaddy accounts. Within one of those accounts; via an online transaction, our customer purchased a domain name registration for a one-year termThere are no transactions within the second accountOn July 18, 2015, our customer contacted our support staff for assistance with renewing their domain name for an additional year. During this interaction; our support staff assisted our customer with accessing the correct account and subsequently renewing their service via an online transaction.On September 29, 2015, our customer, or someone with account access, successfully accessed the account containing the domain name in question.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our office was unsuccessful in connecting with our customer via the phone information provided.The domain name our customer had purchased is functioning as intended. Based on the customer’s complaint and our research, it seems they may have accessed the account they had created which contains no productsWe encourage our customer to contact our support staff for assistance in accessing the correct accountAdditionally, they may request a deactivation of the account that does not contain any products. This may help alleviate any future misunderstandings with accessing their products.Education:The customer might find the following articles useful.RESET YOUR GODADDY PASSWORD-https://www.godaddy.com/help/reset-your-godaddy-password-8FIND YOUR GODADDY C
Thank you for the opportunity to address our customer’s additional concernsWe stand by our original responseOur customer was correctly informed during the October 25, interaction the product in question was no longer refund eligible.Our customer contacted us through social media on October 26, and after reviewing the account, our customer was offered a refund in the form of an in-store credit as a gesture of goodwillOur customer never responded to this offer.The chargeback inquiry received on October 31, from our customers financial institution withdrew payment made to GoDaddy. We are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous response. Refunds for canceled products within the associated account were refunded to In-Store Credit, available for future purchases with GoDaddyOur customer has since utilized In-Store Credit to purchase additional products and services. Those services remain active within our customer’s accountOur customer may view all purchase and refund receipts for the associated GoDaddy account within their Order History by using the instructions within our support article at https://www.godaddy.com/help/find-your-godaddy-receipts-***Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary HochbergOffice of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at:
https://www.godaddy.com/legal-agreements.aspxOn March 5, 2014, our customer purchased a domain for a 1-year term, via online transaction.On March 6, 2015, GoDaddy was instructed to automatically renew the domain for an additional one year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with themGoDaddy sent renewal notices prior to the expiration date on:• February 3, 2015• February 28, 2015These notices informed our customer their domain would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On April 15, 2015, our customer contacted our Billing team regarding a transaction within an account other than the one containing the aforementioned domainThe information provided by our customer during this interaction was not sufficient to locate an account associated with the disputed transaction in question.On March 6, 2016, GoDaddy was again instructed to renew the domain for a 1- year term per our customer’s preferencesRenewal notices were sent prior to the expiration date on:• February 4, 2016• February 29, 2016Our customer contacted our Billing team on March 11, and requested refunds for the two renewal transactions RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer received a full refund for the March 6, transaction. Per our Refund Policy, GoDaddy is unable to provide a refund for the transactionThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
if godaddy checks their requests they will see that I actually contacted their company in September via online chat to dispute the amountI also rang their officeThis dispute has been ongoing since September for two bill cycles - September and October. They have NOT addressed the fact that days is NOT sufficient time for a customer to receive their credit card transaction bill and turn around and dispute erroneous chargesNor have they addressed the fact that my previous email had a bounce back on it stating that this account was now closedThey had my other email account but failed to bill me through gmail and emailed me via EarthLinkIt is not my fault that they have no staff representive managing email bounce backsI have NOT used their services for a considerable time they sent an invoice for a service I don't require to an inactive emailThey need to change their policies the majority of companies have a 10-day policydays is too short a window. godaddy needs to activate a better business model Their answer has not addressed any of my original concerns and they are still placing the onus on the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GoDaddy representative falsely represented there product Getfound at the point of sale stating it would be in full function within 7-daysTwo other Godaddy representatives representative similarly did same shortly thereafter.There are several other misrepresentations regarding this product and lack of information needed to set up the get found product, causing several hours on the phone with Godady representatives.To Revdex.com: The only way for either party to prove Godaddy misrepresented their product would be to listen to the audio recordings, if there are anyOtherwise is would be a guess.In March of 2015, I was speaking to Godaddy representative ***I was transferred to a supervisor named *** who agreed to refund me the whole amount if paid, or a credit of one monthHe convince me to waitI did.Recently I asked for a month credit due to it taking longer than represented from startThe product is still not functioning as promised, so I am requiring two things:1) A full refund; 2) Speak to *** *** about the way it was sold to me.Godaddy, you have nothing to support to Revdex.com you misrepresented your product! So don't try unless you provide a recording to both Revdex.com and meIf you provide me with a written statement from the person who initially sold me the Getfound product, he will likely lie, if there is no such recording.Godaddy prevents costomers from complaining to managementThey don't care if their product is misrepresentedIf they cared, they would have a customer service department to help smooth out issues of misrepresentation, etc.*** ** ***,***
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 18, 2017, a domain name canceled from our customer's accountAlong
with that domain name, all associated free products and services canceled, as wellThe domain name presented by our customer was utilizing domain name forwarding through one of the free creditsAs a result, the forwarding ceased to function.On January 21, 2017, our customer connected with our 24/Customer Care teams stating one of their websites was downUpon review, a Supervisor found several issues with how our customer had set up their domain name including having it pointed to a domain name which was not hostedThe Supervisor walked our customer through adding the correct IP address and the desired website immediately resolvedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Customer Care Supervisor assisted our customer by explaining how the domain name should have been properly set upThere were several concerns pertaining to DNS settings and hosting which our customer had no knowledge ofDuring the interaction our Customer Care Supervisor resolved the immediate concern and educated our customer on how to manage their hosting plan, upload website files, and add DNS recordsGiven our customers concerns, they may wish to employ a trusted friend or website developer to review their desired domain name functionality, as well as the overall security of their hosting planOur customer also needs to properly work with our customer care representatives so a quick resolution can be provided to all concernsGoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIt appears the complainant’s concerns are regarding two specific transactions: an automatic renewal of Certified Domain and Business Registration add-ons on September 26, 2015, and automatic renewal of two domain names on November 25, 2015. The complainant contacted GoDaddy’s customer care center on November 25, regarding these charges, however they disconnected the call prior to our care team discussing recent renewals and potential refunds, effectively limiting GoDaddy’s ability to assist them.On September 26, 2013, the complainant purchased a domain name registration via online transaction for a one year term, and at that time opted to include Certified Domain services for a two year term and Business Registration aservices for a one year term. A Certified Domain lets visitors know that GoDaddy has formally certified the domain’s registration by validating the domain and its registrant’s credentials, and provides visible evidence in the form of the Domain Origination Certified seal. Business Registration is a service that provides a customized business listing in GoDaddy’s Whois listings for a customer’s domain name, including business name, logo, links, phone, address, operating hours, and directions to the business in question.On September 26, 2014, the domain in question and its associated Business Registration aautomatically renewed for a one year term per the complainant’s account preferences. Subsequently, on September 26, 2015, GoDaddy was instructed to automatically renew the Certified Domain and Business Registration add-ons in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date informing the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On November 24, 2014, the complainant registered the two domain names in question via online transaction, each for a one year term. On November 25, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with the customerGoDaddy sent renewal notices prior to the expiration date on:• September 25, 2015• October 25, 2015• November 9, 2015• November 20, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As the Business Registration and Certified Domain aservices automatically renewed more than days prior, these products would only be eligible for refund to In-Store Credit per our Refund Policy, a total of $9.98.If the complainant cancels the two domain names which renewed on November 25, within days of the automatic renewal (January 8, 2016), these domains would be eligible for refund back to the original payment method, a total of $47.16. If the domains are canceled more than days from the renewal date, they would be only eligible for refund to In-Store Credit. The complainant may contact our customer care center to request eligible refunds after canceling these products.As with any other service provider, GoDaddy is strategically organized to meet customer needs at various levels. As such, we are unable to honor the complainant’s request for a singular point of contact or account manager for their concerns. Additionally, GoDaddy is unable to compensate customers for time spent managing their own customer accounts. Account management, including renewal of domains or services is solely a customer responsibility and the complainant agreed to this upon doing business with GoDaddy.EDUCATION:The complainant may find the following help articles useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Managing Renewals for Products and Services:https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ Products in Your Account:https://www.godaddy.com/help/cancel-products-in-your-account-7468What are Certified Domains?:https://www.godaddy.com/help/what-are-certified-domains-1532What is Business Registration?:https://www.godaddy.com/help/what-is-business-registration-963Busi...⇄ Registration FAQ:https://www.godaddy.com/help/business-registration-faq-964Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerGoDaddy stands by its previous response. The verification information was not received in a timely manner. As such the account was administratively locked, and the transaction refunded. GoDaddy takes customer security and our commitment to preventing fraud very seriously If our customer has further concerns regarding this account, transaction, or wish to try to recover the domain in question, they will need to continue to correspond with our Verification Office via email at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I've changed security code several times @ GoDaddy request according to their instructions, still thinking it's something on my end, immediately after I changed my code the site builder design was sabotaged againNone had the new code I just made none had the web address it was never published on the netI didn't worry about it much I thought it'll work itself out -it hasn't- I published it to the net- its only gotten worst more blatantAs I spoke to several reps over the last mths or so I REALIZED godaddy's the culprit when, following their instructions on phone I made minor adjustments to the design, hit publish to add to the site, those adjustments were either not made or there were other design issues that occurred which, amidst the fan running unusually high and the cpu processing in over drive, took about min to make minor design change, save it, and hit publish and minfor changes to finally publish, originally it took over min to publishI witnessed the font change colors into midnight blue by itself and add/remove/change around content when page resettedI witnessed mouse pointer move/disappear by itself on the screen with the rep on the same page as me, trying to convince me that site is fineAfter they realize people were w/me, witnessing the process, they changed their tune to claim it was a security breach I need to again change codeI said we've been on the phone and on site together who could have could have done that while I’m logged inI recorded the conversations, design changes, results, and suggestionsIn real time video and audio, design changes were/weren't being made to site when published on net even w/the rep on the phoneIt prompted me to call Revdex.com for a resolution to notify the publicChanges are still happening to site exa lot of extra white space at the bottom/the number shows up on some pages/images are missing/etcI haven't signed into godaddy since trying to resolve these problems a few of days ago
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On January 28, our customer purchased a GB Virtual Private Server (VPS) for one month through their account onlineThis VPS has billed monthly ever since per our customer’s account preferencesWhile unforeseen technical issues may arise from time to time it is a customer responsibility to manage their Virtual Private ServerIn this case, our customer reported an issue on April 14, pertaining to a website not resolvingIt was determined the issue was related to the site content having been placed on both a shared hosting account and the VPS in questionThe IP address for the domain was updated and the site became functionalOn April 22, our customer reported additional issues with their VPSIt was determined their disc capacity (server memory) had been reached and a large backup file needed to be removed to regain access to the serverInstruction on how to do this was provided to our customerRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding the disc space issue was not an error made on GoDaddy’s sideWhile outside our Scope of Support, we removed this file as a onetime courtesy, at no charge, and service was returned to the VPS.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,Terri H***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 11, 2011, the complainant purchased the domain in question via online transaction for a one year term. On August 12, 2012, August 12, 2013, and August 12, 2014, respectively, GoDaddy was instructed to automatically renew the domain in question each time for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant On August 12, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question for a one year term and attempted to do so utilizing the payment method associated with the product; however, the payment was declined.A domain's expiration date is not arbitrarily set by GoDaddyThe complainant chose the initial date of registration, the term of registration and renewal. At the time of purchase and renewal the complainant had many options available to them such as recording the expiration date in their ledger or calendarWhile GoDaddy proactively sent expiration notices, the complainant admittedly disregarded them. GoDaddy was unable to contact the complainant via phone, as the complainant had opted into GoDaddy’s Do Not Call list On the day a domain name expires, in this case August 11, 2015, the complainant’s agreed and purchased term of domain registration endedAt that time, GoDaddy, at our own expense provided the customer with a day grace period to renew or redeem the name; however the complainant did not take action until after the domain name was legitimately acquired by another party via backorder.Ultimately, account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddyWhile we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy will not pay to acquire the domain in question on the complainant’s behalf, as the domain was acquired by another party via legitimate means. The complainant has multiple options to re-acquire the domain in question, including utilizing domain backorders or attempting to purchase the domain directly from the current registrant.If the complainant believes the current registrant is using the domain name to infringe upon their rights, and is not able to amicably resolve the matter with the registrant of the domain, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below.EDUCATION:The complainant may find the following articles from GoDaddy’s website and help center useful for future reference:Uniform Domain Name Dispute Resolution Policy (UDRP):https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAINUpda...⇄ Payment Methods For Renewing Products:https://www.godaddy.com/help/updating-payment-methods-for-renewing-prod...⇄ I renew my domain name after it expires? - https://my.godaddy.com/help/can-i-renew-my-domain-name-after-it-expires-609What happens after domain names expire? - https://my.godaddy.com/help/what-happens-after-domain-names-expire-6700Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer has been provided a full refund for the domain transfer transactionAs such there are no additional refunds available to our customerWe appreciate our customer’s feedback regarding email supportAfter serious consideration, GoDaddy discontinued email supportDue to high demand, GoDaddy instead added live chat as a support optionThere may be times where our customer care center may experience higher than call or chat volume, which may lead to longer wait times for support than normalWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industryThank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10790957, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Go Daddy has many complaints like mine because they are unethicalEverything they said is true and written in small print If they are OPEN and in LARGE print ask if someone wants to "auto renew" then the consumer can make that decision I never saw it, never knew it was there and therefore was trapped by their ploy As far as "emails they sent" - they were considered spam as I was not using their service for years, and had no interest in their product That is partly my fault, but it is increasingly difficult to sort through unwanted, unsolicited emails that clog everyones email folders This company is VERY VERY BAD Stay clear of this company
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 16, 2008, our customer purchased domain names and GoDaddy’s Website
Builder, each for two year terms, via online transactionWebsite Builder is a proprietary, do-it-yourself, template based product to construct a websiteBetween August and August 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question upon expiration for two year terms and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple notices pre-expiration to our customer. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenFurthermore, GoDaddy sent order confirmation notices following each transaction. Account management is a customer responsibilityOn August 26, 2016, our customer contacted GoDaddy’s customer care to request refunds for the latest product renewal transactions. Our customer canceled the Website Builder and was refunded the same day. The domains in question are not refund-eligibleThe automatic renewal preference on the domains have been disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been provided all applicable refunds totaling $195.41. If these funds have not been credited to our customer, they would need to contact their financial institution to determine the status of these funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy.The latest version of these agreements can be found at:
***On December 28, our customer purchased domains names; five for year each and one for yearsPer our customer's account preferences, GoDaddy was instructed to automatically renew domain names on December 29, and domain names December 30, GoDaddy did so in a good faith effort to honor its agreements with the customerThe remaining domain name had not come due for renewal.On January 10, our customer purchased a Website Builder Personal plan for yearPer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on January 20, and did so in a good faith effort to honor its agreements with the customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding none of their products started as a free trial or were billing on a monthly basisOur customer accessed their account and canceled all products and services on April 18, 2016, at which time they also requested an account deactivationAt this time the account in question is empty and locked.None of the transactions which have taken place within the account are eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy