Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 6, 2017, our customer purchased an Ultimate Managed WordPress plan for a
3-year termWith GoDaddy’s Managed WordPress offering, GoDaddy handles the WordPress install, daily backups, and software updates to WordPressHowever, GoDaddy does not upload site content on their behalfGoDaddy’s support teams can guide our customer through the process, but we cannot do it for themSince purchasing the plan, our customer has regularly asked for assistance that is outside GoDaddy’s scope of supportGoDaddy’s Customer Care has attempted to assist our customer to the best of their abilities while also honoring our agreed scope of supportGoDaddy is a solutions-based business; our customer was informed of our more specialized assistance available via our WordPress Premium SupportThis is a service beyond our general Statement of Support, and does incur costsOn March 10, 2018, our customer contacted our Customer Care to request a refund, and their concerns were escalated for our billing teams to reviewOn March 11, 2018, our customer was informed that their hosting was not eligible for a refund per the Refund Policy agreed to at the time of purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs outlined previously, we are unable to provide our customer a refund per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotFor reference, GoDaddy’s Statement of Support as outlined in our agreements can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Both domains were to be handled in exactly the same way with regard to transfer and parking/pointing.GoDaddy has failed to do this with one of the domainsBoth are supposed to be parked with GoDaddy.I have requested GoDaddy make the appropriate corrections and they have failed to do so.Consequently, the failure to park the domain properly is resulting in attempts by third-party companies to sell my domain.See the attachments to see the correct domain handling and the incorrect
Regards,
*** ***
Thank you for the opportunity to address the additional concerns presented by the complainant.As previously stated, GoDaddy does not and never has participated in domain name “front-running”.The domain the complainant has referred to, sexexercise.com, has never been registered through GoDaddy or any of its affiliates. Contrary to the complainant’s understanding, registration dates of domains are not able to be changed arbitrarily by customers or by registrars such as GoDaddyAgain, GoDaddy will not provide the complainant with any of the domains they have mentioned in their original complaint or rebuttal. We again encourage the complainant and any of our customers to purchase any available domains they desire at the time they show as available for registration, as domains are sold on a first-come, first-served basis.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThese agreements are found at:
https://www.godaddy.com/legal-agreements.aspxOn December 16, our customer’s hosting plan expiredPer their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method; the financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided days of hosting service without payment prior to cancellation due to non-payment on January 5, Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceOur customer has since purchased a new hosting plan for a one-month term. As a gesture of goodwill, GoDaddy reduced the restore fee from $to $and completed the restore of customer’s websitesAs such, GoDaddy is denying the requested refundWe recommend our customer make note of their expiration date and back up their site content to avoid future issues; account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the transactions in the amounts of $and $were found to be validOur customer, or authorized party, accessed the associated GoDaddy account and purchased GoDaddy services via online transactions.Upon contact with our billing team, our customer received the applicable refund for canceled servicesOur customer was not provided a refund for services they chose to retain Our customer has been provided all applicable refunds, per our Refund Policy. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 26, 2008, our customer purchased an Economy Hosting Plan for a 2-year term
via online transaction.Between the dates of April 26, and April 26, 2014, the Economy Hosting Plan was regularly renewed for 2-year terms.GoDaddy’s support teams did not speak with the customer regarding the April 26, renewal or automatic renewal settingsOn June 10, 2014, our customer logged into their GoDaddy account and manually renewed the domain name that was associated with the hosting plan in questionImmediately following the domain renewal, our customer disabled the auto renewal feature for the domain nameOn April 26, 2016, the Economy Hosting Plan automatically renewed for another 2-year term.On November 29, 2016, our customer contacted our customer support teams requesting a refund for the April 26, renewal transaction.RESOLUTION:Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on March 24, and April 11, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the concerns presented.Kindest regards,Johnee D***Office of the CEO - GoDaddy
I did adjust my settings so the URL would renew one year at a time and they magically were reset to the original setting of years...and I was charged for a year renewalWhat will prevent GoDaddy from changing my renewal setting to years after I change it to year?
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 18, our customer contacted our Customer Care team for assistance with a new domain name registration. The promotional code which our customer had provided to our support agent was not a valid code and was not associated with any valid offer. As such, a discount was not applied to the transaction.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
The response has no good intention to solve the problemThey had no faith at any level at all.1) It's their fault that caused serious problems to my domains and email box, I called their support to apply store credit on the day when I renew the domain, there's two domain on that day, the other one applied store credit.2) I have not using the stored credit for a long time, the address was not even correct, it's unauthorized transaction.3) I was forced to pay for the administration fees by GoDaddy out of no service.4) I've used email box *** since 2007, there's no reason to delete my emailbox, I requested many times to give that emailbox back to me since we have a lot of members on the website, how could a company delete a mailbox without give it back acted on 'FAITH'?5) It's not the first time Godaddy had bad service, I experienced blackmail, service down, no tech support, lost domain records etcWhen I called them, they said, 'I don't know."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 28, 2016, our customer registered the domain in question via online transaction.On October 6, 2016, our customer contacted GoDaddy to request a refund for the domainIn accordance with our Refund Policy, their request was denied as it was made well past the time in which the domain was eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying or renewing the domain(s) from the Registry on behalf of the customer. It is then up to the Registry to decide if they will take back an order and the time frame in which they would do soIn this case, GoDaddy has already provided the money to the Registry and we are unable to recoup these fundsThe transfer of a domain's remaining registration term to a different domain is not permitted.Per the terms our customer agreed to, it is a customer responsibility to ensure domains they register do not infringe the legal rights of any third partyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On October 13, our customer purchased an Economy cPanel Hosting Plan for a year term during a call to GoDaddy’s Customer Care Center On March 2, they contacted our customer support team and requested to upgrade this hosting plan to Deluxe cPanel Hosting. On March 7, our customer contacted GoDaddy to dispute the upgrade of their hosting plan and requested a Business Website Builder plan at no cost as replacement to the hosting plan they had purchasedWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website and not compatible with the website the customer is hosting on their cPanel Hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.While GoDaddy does not offer free Business Website Builder plans, we previously offered a free Personal Website Builder credit with each domain name purchased A Personal Website Builder plan for the domain name in question is active in our customer’s account. Should our customer wish to downgrade their cPanel Hosting plan by April 1, we will process a refund for the cost of that upgrade after the downgrade has been completed.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is my account and has been since October I have followed the process completely and they still refuse to follow through on their end?
Regards,
*** ***
I NEVER RECEIVED ANY SUCH REPLY AND TODAY (5/16/2016) WAS THE FIRST TIME I EVER SAW IT. Go Daddy claims that they have no responsibility in this matter yet each day that I had the issue I was forced to acknowledge a pscreen that required me to choose as to whether or not I wanted forwarding of my emails In other words whatever Go Daddy attempted to use with Microsoft Outlook did not work and forced me to seek help elsewhere The fact is Go Daddy does not have competent personnel to assist in this matter and I’m fairly certain that other people have had the same issue. I find it disgraceful that the Revdex.com would allow a vendor to do this to anyone with some form of compensation Despite the fact that I spent a full day of my time to resolve the matter all I asked for was what I had to pay in cash to resolve the issue, not my time Yet the Revdex.com sees fit to side with a vendor So Much for justice By the way I still do not have email forwarding from my website to my personal email Go Daddy has NEVER resolved the root cause of the problem. Kind Regards, *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of these agreements can be found at: ***On May 9, 2015, our customer purchased a hosting plan via an online transaction for a one month termThis was for the period ending June 9, 2015.On June 9, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with our customerHowever, the customer's financial institution declined payment and the customer was subsequently notified of the failed transaction by email.GoDaddy provided ten days of service to our customer at no cost following expiration before the site was suspendedGoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationUltimately, our customer did not take action and their service was canceled on June 29, due to non-paymentOur customer did not contact our support staff regarding this matter until June 30, 2015.The customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their contentWebsite restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up.Account management, including on time payments and data backups, is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.If the customer does not have their own backups on hand GoDaddy can attempt to restore the site for themThe cost for this service is normally $150.00, however, as a onetime exception, we will reduce this fee down to $The fee for this service is not punitive, but one to offset GoDaddy's labor and services costIf the customer wishes to accept this offer, they may contact our office directly.Education:The customer might find the following articles useful.Back up Your Website*** *** *** *** *** *** ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxPer our customer’s account preferences, GoDaddy was instructed to automatically renew their services and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility.Additionally, multiple reminders were sent via email to our customer prior to the renewal dateThese notices stated that the expiring items would be renewed automatically in accordance with their account settings.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.The registry that controls the domain extension our customer has registered does not permit refunds on canceled domainsAs such, GoDaddy will not be issuing a refund for the domain in question.Education:The customer might find the following articles useful.About .it Domain Names -https://support.godaddy.com/help/article/5358/about-it-domain-namesGoDaddy Refund Policy -https://support.godaddy.com/help/article/8849/refund-policy?locale=enManaging Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: ***On July 10, 2014, the complainant purchased the Website Builder Business plan for a one-year term during an online transaction.On May 14, 2015, the complainant spoke with a support supervisor about the issues they had been experiencingAs a gesture of goodwill, the complainant was offered three months to be added to their Website Builder planThis would extend the expiration from July 10, to October 10, and do so at no cost to themHowever, the complainant declined the offer.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customersThe complainant had three separate issues with their Website Builder and GoDaddy’s teams worked quick to resolve each issueFurthermore, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceIn appreciation to the complainant for their time as a GoDaddy customer and for the issues they experienced, we would like to again extend the offer of adding the three months to the Website Builder plan in question and will do so at no cost to the complainantThis would take the expiration on the plan out to October 10, 2015.Should the complainant wish to take advantage of this offer, they may follow up with us via email at ***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014; per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain names referenced by our customer upon expiration and attempted to do so in a good faith effort to honor its agreements with them. However, our customer’s financial institution declined payment(s). Contrary to our customer’s understanding, GoDaddy proactively sent multiple notices pre- and post-expiration to our customerGoDaddy sent renewal notices prior to the expiration date on:• August 12, 2014• September 11, 2014• October 11, 2014• October 26, 2014• November 5, 2014GoDaddy also sent renewal notices after the expiration date on:• November 11, 2014• November 15, 2014• November 22, 2014These notices informed the customer their expired items were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.Furthermore, GoDaddy also attempted to connect with our customer via phone on November 12, to discuss the failed billing transaction and was unsuccessfulThe domain names correctly followed the expiration life-cycle, were canceled due to non-payment, and have since been acquired by another party.On June 18, our customer contacted our support teams and requested a refund of one-year of their hosting plan, associated with one of the domain names referenced above. Per our Refund Policy, our customer was offered a refund of 4-months, equal to the time remaining on the hosting plan once that plan had been canceled. Our customer declined the refund On November 14, 2015; per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan in question upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice prior to the expiration date on November 4, to inform our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On November 30, our customer contacted our support teams and received a full refund for the latest hosting plan renewal transaction. There are no further refunds applicable within our customer’s account.Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services -https://my.godaddy.com/help/managing-renewals-for-products-and-services-725Refu...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 13, 2014, our customer purchased a domain name registration and a Website Builder plan, each for a one-year term via an online transaction. This was for the period ending September 13, 2015. Website Builder is a proprietary, web-based tool GoDaddy offers to construct a website. Our customer utilized an introductory offer to receive the Website Builder plan at a discounted price.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in question. The promotion our customer received stipulates the special introductory pricing was valid for the initial purchase term only and product renewal pricing subject to change.On September 11, our customer contacted our Customer Care teams via a Chat option. Our customer care properly advise our customer of their product renewal pricing. Our customer chose to cancel their services RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our customer has canceled their domain name registration and Website Builder planAs such we feel this matter may be closed. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy***NHayden RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 24, 2016, our customer purchased an Email Essentials email plan for a
one-month termPer our customer's account preferences, GoDaddy was instructed to automatically renew the email plan on a monthly basis and did so in a good faith effort to honor its agreements with our customer however, on August 24, 2017, our customer's financial institution declined payment GoDaddy sent courtesy failed billing notifications to our customer on August 24, 2017, September 2, 2017, and September 13, On September 13, the plan was canceled from the account due to non-paymentAccount management and data backup is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 19, 2017, our customer submitted a request to have Two-Step Authentication removed from their accountTwo-Step Authentication is an extra security feature a customer can enableWhen a customer attempts to access their account or make changes, they must enter a security code which is sent via text message to the mobile phone number of their choosingOur customer was informed their request to remove the Two-Step Authentication service must come from the email address listed on the accountAt this time, our customer needs to follow those steps and re-submit the cancellation formOnce received, the service can be removed and a new email plan purchasedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 6, 2017, our customer purchased an Ultimate Managed WordPress plan for a
3-year termWith GoDaddy’s Managed WordPress offering, GoDaddy handles the WordPress install, daily backups, and software updates to WordPressHowever, GoDaddy does not upload site content on their behalfGoDaddy’s support teams can guide our customer through the process, but we cannot do it for themSince purchasing the plan, our customer has regularly asked for assistance that is outside GoDaddy’s scope of supportGoDaddy’s Customer Care has attempted to assist our customer to the best of their abilities while also honoring our agreed scope of supportGoDaddy is a solutions-based business; our customer was informed of our more specialized assistance available via our WordPress Premium SupportThis is a service beyond our general Statement of Support, and does incur costsOn March 10, 2018, our customer contacted our Customer Care to request a refund, and their concerns were escalated for our billing teams to reviewOn March 11, 2018, our customer was informed that their hosting was not eligible for a refund per the Refund Policy agreed to at the time of purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs outlined previously, we are unable to provide our customer a refund per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotFor reference, GoDaddy’s Statement of Support as outlined in our agreements can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Both domains were to be handled in exactly the same way with regard to transfer and parking/pointing.GoDaddy has failed to do this with one of the domainsBoth are supposed to be parked with GoDaddy.I have requested GoDaddy make the appropriate corrections and they have failed to do so.Consequently, the failure to park the domain properly is resulting in attempts by third-party companies to sell my domain.See the attachments to see the correct domain handling and the incorrect
Regards,
*** ***
Thank you for the opportunity to address the additional concerns presented by the complainant.As previously stated, GoDaddy does not and never has participated in domain name “front-running”.The domain the complainant has referred to, sexexercise.com, has never been registered through GoDaddy or any of its affiliates. Contrary to the complainant’s understanding, registration dates of domains are not able to be changed arbitrarily by customers or by registrars such as GoDaddyAgain, GoDaddy will not provide the complainant with any of the domains they have mentioned in their original complaint or rebuttal. We again encourage the complainant and any of our customers to purchase any available domains they desire at the time they show as available for registration, as domains are sold on a first-come, first-served basis.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThese agreements are found at:
https://www.godaddy.com/legal-agreements.aspxOn December 16, our customer’s hosting plan expiredPer their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method; the financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided days of hosting service without payment prior to cancellation due to non-payment on January 5, Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceOur customer has since purchased a new hosting plan for a one-month term. As a gesture of goodwill, GoDaddy reduced the restore fee from $to $and completed the restore of customer’s websitesAs such, GoDaddy is denying the requested refundWe recommend our customer make note of their expiration date and back up their site content to avoid future issues; account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the transactions in the amounts of $and $were found to be validOur customer, or authorized party, accessed the associated GoDaddy account and purchased GoDaddy services via online transactions.Upon contact with our billing team, our customer received the applicable refund for canceled servicesOur customer was not provided a refund for services they chose to retain Our customer has been provided all applicable refunds, per our Refund Policy. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 26, 2008, our customer purchased an Economy Hosting Plan for a 2-year term
via online transaction.Between the dates of April 26, and April 26, 2014, the Economy Hosting Plan was regularly renewed for 2-year terms.GoDaddy’s support teams did not speak with the customer regarding the April 26, renewal or automatic renewal settingsOn June 10, 2014, our customer logged into their GoDaddy account and manually renewed the domain name that was associated with the hosting plan in questionImmediately following the domain renewal, our customer disabled the auto renewal feature for the domain nameOn April 26, 2016, the Economy Hosting Plan automatically renewed for another 2-year term.On November 29, 2016, our customer contacted our customer support teams requesting a refund for the April 26, renewal transaction.RESOLUTION:Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on March 24, and April 11, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the concerns presented.Kindest regards,Johnee D***Office of the CEO - GoDaddy
I did adjust my settings so the URL would renew one year at a time and they magically were reset to the original setting of years...and I was charged for a year renewalWhat will prevent GoDaddy from changing my renewal setting to years after I change it to year?
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 18, our customer contacted our Customer Care team for assistance with a new domain name registration. The promotional code which our customer had provided to our support agent was not a valid code and was not associated with any valid offer. As such, a discount was not applied to the transaction.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
The response has no good intention to solve the problemThey had no faith at any level at all.1) It's their fault that caused serious problems to my domains and email box, I called their support to apply store credit on the day when I renew the domain, there's two domain on that day, the other one applied store credit.2) I have not using the stored credit for a long time, the address was not even correct, it's unauthorized transaction.3) I was forced to pay for the administration fees by GoDaddy out of no service.4) I've used email box *** since 2007, there's no reason to delete my emailbox, I requested many times to give that emailbox back to me since we have a lot of members on the website, how could a company delete a mailbox without give it back acted on 'FAITH'?5) It's not the first time Godaddy had bad service, I experienced blackmail, service down, no tech support, lost domain records etcWhen I called them, they said, 'I don't know."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
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Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 28, 2016, our customer registered the domain in question via online transaction.On October 6, 2016, our customer contacted GoDaddy to request a refund for the domainIn accordance with our Refund Policy, their request was denied as it was made well past the time in which the domain was eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying or renewing the domain(s) from the Registry on behalf of the customer. It is then up to the Registry to decide if they will take back an order and the time frame in which they would do soIn this case, GoDaddy has already provided the money to the Registry and we are unable to recoup these fundsThe transfer of a domain's remaining registration term to a different domain is not permitted.Per the terms our customer agreed to, it is a customer responsibility to ensure domains they register do not infringe the legal rights of any third partyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On October 13, our customer purchased an Economy cPanel Hosting Plan for a year term during a call to GoDaddy’s Customer Care Center On March 2, they contacted our customer support team and requested to upgrade this hosting plan to Deluxe cPanel Hosting. On March 7, our customer contacted GoDaddy to dispute the upgrade of their hosting plan and requested a Business Website Builder plan at no cost as replacement to the hosting plan they had purchasedWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website and not compatible with the website the customer is hosting on their cPanel Hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.While GoDaddy does not offer free Business Website Builder plans, we previously offered a free Personal Website Builder credit with each domain name purchased A Personal Website Builder plan for the domain name in question is active in our customer’s account. Should our customer wish to downgrade their cPanel Hosting plan by April 1, we will process a refund for the cost of that upgrade after the downgrade has been completed.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is my account and has been since October I have followed the process completely and they still refuse to follow through on their end?
Regards,
*** ***
I NEVER RECEIVED ANY SUCH REPLY AND TODAY (5/16/2016) WAS THE FIRST TIME I EVER SAW IT. Go Daddy claims that they have no responsibility in this matter yet each day that I had the issue I was forced to acknowledge a pscreen that required me to choose as to whether or not I wanted forwarding of my emails In other words whatever Go Daddy attempted to use with Microsoft Outlook did not work and forced me to seek help elsewhere The fact is Go Daddy does not have competent personnel to assist in this matter and I’m fairly certain that other people have had the same issue. I find it disgraceful that the Revdex.com would allow a vendor to do this to anyone with some form of compensation Despite the fact that I spent a full day of my time to resolve the matter all I asked for was what I had to pay in cash to resolve the issue, not my time Yet the Revdex.com sees fit to side with a vendor So Much for justice By the way I still do not have email forwarding from my website to my personal email Go Daddy has NEVER resolved the root cause of the problem. Kind Regards, *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of these agreements can be found at: ***On May 9, 2015, our customer purchased a hosting plan via an online transaction for a one month termThis was for the period ending June 9, 2015.On June 9, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with our customerHowever, the customer's financial institution declined payment and the customer was subsequently notified of the failed transaction by email.GoDaddy provided ten days of service to our customer at no cost following expiration before the site was suspendedGoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationUltimately, our customer did not take action and their service was canceled on June 29, due to non-paymentOur customer did not contact our support staff regarding this matter until June 30, 2015.The customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their contentWebsite restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up.Account management, including on time payments and data backups, is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.If the customer does not have their own backups on hand GoDaddy can attempt to restore the site for themThe cost for this service is normally $150.00, however, as a onetime exception, we will reduce this fee down to $The fee for this service is not punitive, but one to offset GoDaddy's labor and services costIf the customer wishes to accept this offer, they may contact our office directly.Education:The customer might find the following articles useful.Back up Your Website*** *** *** *** *** *** ***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,Stephen J***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the
following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxPer our customer’s account preferences, GoDaddy was instructed to automatically renew their services and did so in a good faith effort to honor its agreements with the customerGoDaddy provides customers full control over the automatic renewal feature from within their accountAccount management is a customer responsibility.Additionally, multiple reminders were sent via email to our customer prior to the renewal dateThese notices stated that the expiring items would be renewed automatically in accordance with their account settings.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.The registry that controls the domain extension our customer has registered does not permit refunds on canceled domainsAs such, GoDaddy will not be issuing a refund for the domain in question.Education:The customer might find the following articles useful.About .it Domain Names -https://support.godaddy.com/help/article/5358/about-it-domain-namesGoDaddy Refund Policy -https://support.godaddy.com/help/article/8849/refund-policy?locale=enManaging Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: ***On July 10, 2014, the complainant purchased the Website Builder Business plan for a one-year term during an online transaction.On May 14, 2015, the complainant spoke with a support supervisor about the issues they had been experiencingAs a gesture of goodwill, the complainant was offered three months to be added to their Website Builder planThis would extend the expiration from July 10, to October 10, and do so at no cost to themHowever, the complainant declined the offer.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customersThe complainant had three separate issues with their Website Builder and GoDaddy’s teams worked quick to resolve each issueFurthermore, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceIn appreciation to the complainant for their time as a GoDaddy customer and for the issues they experienced, we would like to again extend the offer of adding the three months to the Website Builder plan in question and will do so at no cost to the complainantThis would take the expiration on the plan out to October 10, 2015.Should the complainant wish to take advantage of this offer, they may follow up with us via email at ***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014; per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain names referenced by our customer upon expiration and attempted to do so in a good faith effort to honor its agreements with them. However, our customer’s financial institution declined payment(s). Contrary to our customer’s understanding, GoDaddy proactively sent multiple notices pre- and post-expiration to our customerGoDaddy sent renewal notices prior to the expiration date on:• August 12, 2014• September 11, 2014• October 11, 2014• October 26, 2014• November 5, 2014GoDaddy also sent renewal notices after the expiration date on:• November 11, 2014• November 15, 2014• November 22, 2014These notices informed the customer their expired items were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.Furthermore, GoDaddy also attempted to connect with our customer via phone on November 12, to discuss the failed billing transaction and was unsuccessfulThe domain names correctly followed the expiration life-cycle, were canceled due to non-payment, and have since been acquired by another party.On June 18, our customer contacted our support teams and requested a refund of one-year of their hosting plan, associated with one of the domain names referenced above. Per our Refund Policy, our customer was offered a refund of 4-months, equal to the time remaining on the hosting plan once that plan had been canceled. Our customer declined the refund On November 14, 2015; per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan in question upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice prior to the expiration date on November 4, to inform our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On November 30, our customer contacted our support teams and received a full refund for the latest hosting plan renewal transaction. There are no further refunds applicable within our customer’s account.Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services -https://my.godaddy.com/help/managing-renewals-for-products-and-services-725Refu...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 13, 2014, our customer purchased a domain name registration and a Website Builder plan, each for a one-year term via an online transaction. This was for the period ending September 13, 2015. Website Builder is a proprietary, web-based tool GoDaddy offers to construct a website. Our customer utilized an introductory offer to receive the Website Builder plan at a discounted price.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in question. The promotion our customer received stipulates the special introductory pricing was valid for the initial purchase term only and product renewal pricing subject to change.On September 11, our customer contacted our Customer Care teams via a Chat option. Our customer care properly advise our customer of their product renewal pricing. Our customer chose to cancel their services RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our customer has canceled their domain name registration and Website Builder planAs such we feel this matter may be closed. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy***NHayden RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On July 24, 2016, our customer purchased an Email Essentials email plan for a
one-month termPer our customer's account preferences, GoDaddy was instructed to automatically renew the email plan on a monthly basis and did so in a good faith effort to honor its agreements with our customer however, on August 24, 2017, our customer's financial institution declined payment GoDaddy sent courtesy failed billing notifications to our customer on August 24, 2017, September 2, 2017, and September 13, On September 13, the plan was canceled from the account due to non-paymentAccount management and data backup is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On September 19, 2017, our customer submitted a request to have Two-Step Authentication removed from their accountTwo-Step Authentication is an extra security feature a customer can enableWhen a customer attempts to access their account or make changes, they must enter a security code which is sent via text message to the mobile phone number of their choosingOur customer was informed their request to remove the Two-Step Authentication service must come from the email address listed on the accountAt this time, our customer needs to follow those steps and re-submit the cancellation formOnce received, the service can be removed and a new email plan purchasedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy