Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On June 30, 2015, our customer purchased the two domains in question for a 2-year term
each via an online transactionOn June and July 1, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices to the email address on file prior to the expiration date on:• May 1, 2017• May 31, 2017• June 24, 2017• June 25, 2017These notices informed our customer their expiring domains would be renewed in accordance with their account settings unless additional action was takenGoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.On July 20, 2017, our customer contacted GoDaddy to request a refund of the renewal transactionsTheir request was denied in accordance with our Refund Policy Additionally, we have no record of the interaction our customer references for March of RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsIf our customer does not wish to continue their domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registrationThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
This company is full of fake newsAfter talking with the supervisor I was promised that a manager will return my call within regular business hours which this never ever happenedThere was multiple accounts for some reason under my name and the supervisor was totally confused about this and just didn't know what's flying, but kept repeating the same thing without even listening or replying to my questions and concernsAll reps simply acted very unprofessional and without any training or knowledge.3.The fact of the matter is that I was able to bid and even received a counter offer and all of a sudden after a few days all the info just disappeared and when asked to search all that info based on the domain name they claimed that didn't find anything, while in fact I have emails received proving the opposite, of course they are trying to lie this as this would prove and show the disarray with their organizationIt's not a hidden fact that this company has complaints on a daily basis to the Revdex.com, so this proves itself what history they have and what service they provide and if they really strive and care to cater to their customerThe mere fact that they never replied to my inquiry which was sent to [email protected], also proves that their acts and service is simply not in line with their wordsTHe mere fact they didn't go out of their way efen after a Revdex.com complaint and at least offer that a senior manager should contact me one and one and try to resolve it, also proves how eager they to try to satisfy their cusstmenrs
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, the complainant purchased the domain in question via online transaction for a year term. This is for the period ending August 26, 2015.Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did not do so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.The complainant manually renewed the domain in question on September 7, via online transaction, during the domain’s renewal grace period. After the transaction had completed, the complainant contacted GoDaddy’s customer care center and stated did not receive a 10% discount option for their domain’s renewal as found on the expired domain’s parked page.During this interaction with GoDaddy’s support, the complainant also stated they attempted to utilize a different discount code, found on a third-party website, during the renewal process. This would have removed any previous discounts or promotional codes that had been applied, and GoDaddy has no way to recover or review what discount code or promotion was originally added to the shopping cart GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, our office has refunded the customer 10% off their domain renewal back to their original payment method, a total of $7.59. For future reference, if the complainant does not see an intended discount after utilizing a valid GoDaddy discount code or link, we recommend that the complainant contact our support team prior to completing the transaction. Again, we will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionEDUCATION:The complainant may find the following help article useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
As stated in GoDaddy's email, GoDaddy:Allowed us to purchase a domain name through their domain name buying serviceImplied that the price would remain at $Sold us renewals on two occasion for and years respectively (Documents attached)Held onto our money ($359.91) for the year purchase and never notified us that the sale had not gone throughOvercharged us by $for a one year renewal and never notified us until a Revdex.com complaint was filedLeft us on hold with no solution for several hoursOnly presented a legitimate response after the Revdex.com complaint was filedIncreased the price of the yearly domain renewal from $to $costing us $per year indefinitelyA man from the CEO's office contacted us to let us know the best solution they could give was one year ($249.99) for freeAs we said in this complaint this is not the solution we wantI acknowledged that this was the best he could do and was glad there was some effort to understand the problemAt the end of the day, this is still not the solution we wantWe purchased years for $The purchase went through and the sale was confirmed (Documents attached) and several months of no issues until I personally double checked to see that the domain was not held. While we are grateful for the attempt at resolution, the only fair solution is years at $However at this point we have transfered to a new domain companyThe difference is $(If you include the years purchased before this it would be $2940)We would be willing to settle this for $paid to *** *** in Demotte INIn light of the plurality of mistakes, over-charges, extortionist price increases, and failed notifications we feel this is a generous and reasonable compromise. Sincerely,*** *** *** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn February 17, our customer purchased a Website Tonight Premium plan for
one-year via onlinePer our customer's account preferences, GoDaddy was instructed to not automatically renew this plan upon expiration and did not do so in a good faith effort to honor its agreements with our customerOn February 13, our customer purchased a new Website Builder personal plan for one-year via online transactionThat plan was not setup.On February 17, the original website builder plan came due for renewal and failed billingAfter three failed billing attempts this plan canceled from the account on March 8, Six email notifications pertaining to renewal were sent between January 18, and March 8, 2016.Additionally, GoDaddy’s customer care representatives attempted contact with our customer to discuss the expiration of the original website builder plan five times between March 25, and July 19, 2016, without success.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backupIn accordance with our publically available refund policy, there are no eligible refunds available. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was not any dispute over the ownership of the GoDaddy account as I have had this account for over yearsI have had multiple domains in this account over these yearsThe request made by the third party should have been valid for only of the domains listed in my accountThe third party should never have been allowed to take over my entire account - they should only have been allowed to transfer the domain out of my accountThe company the third party was representing was never listed as the owner of my account - they were only listed as the owner of the (2) domain *** and ***).I still want the credit (as if September 17, this amount was ~$137.59) that was in my account transferred to my recently set up GoDaddy account and all my personal information (such as credit card number(s)) removed from the account GoDaddy made the mistake in allowing an unauthorized 3rd party to take over ownership.Perhaps GoDaddy can provide a copy of all the 3rd party's documentation that was provided by them and convinced someone at GoDaddy that they had the authority to take over the account?
Regards,
Bill Hayward
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseAll transactions that were eligible for a refund have been providedGoDaddy was instructed to automatically renew the products in question and did so in a good faith effort to honor its agreements with our customerNotices were proactively sent prior to the renewals and receipts were emailed following the renewalsAs previously stated, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer appears to have built multiple websites on GoDaddy products, including
Website Builder and Managed WordPress hosting. Per our customer's account preferences, GoDaddy was instructed to not automatically renew these products upon expiration and did not do so in a good faith effort to honor its agreements with our customerGoDaddy attempted to proactively notify our customer of the products’ expirations, and provided days of service for each respective product to our customer at no cost following expiration. GoDaddy provided an additional ten days of service in suspended status prior cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationWhile GoDaddy sent expiration notices to our customer via email before and after the services’ expiration dates, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management and renewal of products is solely a customer responsibility and our customer agreed to this upon doing business with GoDaddyWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof.GoDaddy is unable to provide free hosting or Website Builder products to our customer as compensation for a lack of account management.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 10, our customer has been utilizing a shared web-hosting planShared web-hosting is designed and optimized to serve website pages as quickly and efficiently as possible, not as a storage medium for archived filesThe shared environment has hardware and software limitations to protect both our hosting environment and other customers on our servers.On June 9, 2017, our customer's hosting services were suspended and they were notified by GoDaddy’s Network Violations team the hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files.On June 10, 2017, our customer removed the offending content, agreeing to no longer utilize the hosting in this manner, and the hosting account was reactivated.On July 5, 2017, it was found that our customer had re-uploaded some of the offending content that had originally caused their hosting to be suspended, despite previously agreeing not to do soOur customer’s hosting account was again suspended, and they were informed they must move their content off the shared hosting environment, onto a Virtual Private Server (VPS) or dedicated serverRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams have provided a one-time exception to our Refund Policy, refunding the unused months totaling $to the original payment method. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service
Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:***Our Protected Registration service, which our customer had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain from being transferred without proof of identification.Our customer has completed the process of removing the Protected Registration service from their domain name and has successfully transferred their registration away from GoDaddy. As such, we consider this matter to be resolvedEducation:The following GoDaddy Support articles provide additional information pertaining to our Protected Registration serviceWhat is Protected Registration? -***Canceling Protected Registration -***Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:•Universal Terms of Service Agreement•Auctions Membership Agreement•Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 15, the complainant purchased a registration for the domain name in question via an online transaction through the GoDaddy Auctions website, https://auctions.godaddy.com/GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another.Despite GoDaddy’s requests, the party who listed the domain name for sale was unable to transfer ownership to the complainant and the transaction was cancelledOn October 27, GoDaddy provided a full refund for the failed auction transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and has not been the Registrar of domain name during the time in questionFurthermore the domain name was listed for sale on the GoDaddy Auctions website by a third partyGoDaddy has already provided a full refund for the failed auction transaction.EDUCATION:The following link may be helpful to the customer regarding the domain name Auction process: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, *** ***Office of the CEO***GoDaddy.com *** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I do not accept this response because I am being cheated based on GODADDY's price per year for services. The list price for website builder is 90.27/year. I'm uploading a receipt that reflects such. This was from earlier this year. If the price per year is $90.27, two years would be $180.54. I spent $to renew, which included two years of the Godaddy Central. Based on my spending that amount, I've paid for two years. The "restoration fee" is not a courtesy because I never knew I'd have to rebuild my site. The fact that I'd paid $makes it clear that I wanted my website to continue seamlessly. Godaddy owes me two years of service, plain and simple. I do not wish to pay a restore fee, and I want my additional year for which I've paid. Otherwise, I'm owed a refund for one of those years. All I'm asking is for Godaddy to do the right thing and honor their commitment. I've built several websites over the years with Godaddy; if they are refusing to take care of this, I will change when my year is complete
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements
upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementOn January 30, the complainant contacted our Customer Care Center and elected to upgrade their Shared Hosting Plan. Due to unexpected and unforeseeable compatibility issues related to this upgrade the complainant encountered issues with their website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy hadunexpected technical issues and worked quickly and vigorously to resolve themand minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with an additional year on their hosting plan at no cost.EDUCATION:The following URL may be helpful to the complainant in the future. Tips for strong website backups:*** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, *** ***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement These agreements are
found at: https://www.godaddy.com/legal-agreements.aspxOn April 27, 2015, our customer purchased a Website Builder plan online and setup the plan with a misspelling of the domain name.On December and 24, our customer contacted GoDaddy support for assistance with publishing the Website BuilderOur support staff attempted to assist but did not catch the misspelling error during these interactions.On December 30, our customer again contacted support and spoke to a supervisor who advised of the misspelling and had it correctedAny changes made to the domain name or IP address for a website can take 24-hours to updateThis is known as propagation. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Once the Website Builder was updated to reflect the correct domain name, the site was live within hours, well within the 24-hour propagation timeframeDuring propagation our customer’s website may have shown the default construction page before fully showing the live site.As a goodwill gesture for support not catching the misspelling upon first contact, we would like to offer to add one month of service to the Website Builder planIf our customer would like us to add this time they can reply to [email protected] and we will do so.EDUCATION:Our customer may find the following article helpful:DNS Propagation: https://www.godaddy.com/help/what-factors-affect-dns-propagation-time-1746Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,Melanie V** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous response; in our review of the customer’s interactions with our support teams, no offer was made to renew their current Website Builder plan for $a monthThe current Website Builder trial our customer is on is the Business Plus plan which renews for $per monthIf our customer wishes to renew for $per month, they will need to downgrade the plan to the Website Builder Personal plan, which retails at that price.Our agents provided our customer the pros and cons of each product each time as our customer called in to discuss their concerns, and provided product recommendations to our customer based on our customer’s wishes.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The reason I rebutted the complaint is because I have my bank statement showing where the months was paid to go daddy for my websiteAnd they're sayin they didn't receive it but it was taken out if my account each month.
Thanks
*** ***
Good afternoon,I only received one notice on October 6th. I was out of the country from October 5th through the 17th. I have never used this service and will not be using it this year either. You are going to really reject the refunding of someone's money for missing a day policy deadline? Life happens and having a policy like this in today's day and age is ridiculous and pure robbery. I'd be curious what your other business practices are like? I wonder if you pulled a report, how many others were swindled of their hard earned cash? I'm surprised you go to such lengths to do this to a consumer. Please refund the amount and we can close up this incident.Thanks,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** has FAILED to read the complaintI cancelled first in by submitting the paperwork as requestedAfter being billed in for what I cancelled in 2014, I filled out the paperwork for the SECOND time and submitted to GoDaddyAfter submitting the cancellation paperwork for the SECOND time, I was then charged for the itemI disputed the charge, and just today, 10/10, I was "rebilled" for the product I had cancelled in AND I would like for GoDaddy to get their facts straight and stop harassing me by billing my credit card AGAIN
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 9, 2009, our customer registered the domain in question for a one-year term
via an online transactionThe domain has renewed on a yearly basis since that date.On April 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain for a one-year term in a good faith effort to honor its agreements with our customer.GoDaddy sent multiple renewal notices prior to expiration, including on March 10, 2017, and April 4, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenOn May 30, 2017, our customer contacted GoDaddy’s customer care to request a refund for the domain renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registration and/or renewalAt the time of purchase and/or renewal our customer had many options available to them such as recording the expiration date in their ledger or calendarAccount management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddyWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Auto-renewed .COM domain names must be canceled within days of renewal to be refund-eligible, and as such, the domain in question is not refund-eligibleThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On June 30, 2015, our customer purchased the two domains in question for a 2-year term
each via an online transactionOn June and July 1, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices to the email address on file prior to the expiration date on:• May 1, 2017• May 31, 2017• June 24, 2017• June 25, 2017These notices informed our customer their expiring domains would be renewed in accordance with their account settings unless additional action was takenGoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.On July 20, 2017, our customer contacted GoDaddy to request a refund of the renewal transactionsTheir request was denied in accordance with our Refund Policy Additionally, we have no record of the interaction our customer references for March of RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We encourage our customer to review and manage their account settings to prevent further unwanted renewalsIf our customer does not wish to continue their domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registrationThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
This company is full of fake newsAfter talking with the supervisor I was promised that a manager will return my call within regular business hours which this never ever happenedThere was multiple accounts for some reason under my name and the supervisor was totally confused about this and just didn't know what's flying, but kept repeating the same thing without even listening or replying to my questions and concernsAll reps simply acted very unprofessional and without any training or knowledge.3.The fact of the matter is that I was able to bid and even received a counter offer and all of a sudden after a few days all the info just disappeared and when asked to search all that info based on the domain name they claimed that didn't find anything, while in fact I have emails received proving the opposite, of course they are trying to lie this as this would prove and show the disarray with their organizationIt's not a hidden fact that this company has complaints on a daily basis to the Revdex.com, so this proves itself what history they have and what service they provide and if they really strive and care to cater to their customerThe mere fact that they never replied to my inquiry which was sent to [email protected], also proves that their acts and service is simply not in line with their wordsTHe mere fact they didn't go out of their way efen after a Revdex.com complaint and at least offer that a senior manager should contact me one and one and try to resolve it, also proves how eager they to try to satisfy their cusstmenrs
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, the complainant purchased the domain in question via online transaction for a year term. This is for the period ending August 26, 2015.Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did not do so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.The complainant manually renewed the domain in question on September 7, via online transaction, during the domain’s renewal grace period. After the transaction had completed, the complainant contacted GoDaddy’s customer care center and stated did not receive a 10% discount option for their domain’s renewal as found on the expired domain’s parked page.During this interaction with GoDaddy’s support, the complainant also stated they attempted to utilize a different discount code, found on a third-party website, during the renewal process. This would have removed any previous discounts or promotional codes that had been applied, and GoDaddy has no way to recover or review what discount code or promotion was originally added to the shopping cart GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, our office has refunded the customer 10% off their domain renewal back to their original payment method, a total of $7.59. For future reference, if the complainant does not see an intended discount after utilizing a valid GoDaddy discount code or link, we recommend that the complainant contact our support team prior to completing the transaction. Again, we will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionEDUCATION:The complainant may find the following help article useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
As stated in GoDaddy's email, GoDaddy:Allowed us to purchase a domain name through their domain name buying serviceImplied that the price would remain at $Sold us renewals on two occasion for and years respectively (Documents attached)Held onto our money ($359.91) for the year purchase and never notified us that the sale had not gone throughOvercharged us by $for a one year renewal and never notified us until a Revdex.com complaint was filedLeft us on hold with no solution for several hoursOnly presented a legitimate response after the Revdex.com complaint was filedIncreased the price of the yearly domain renewal from $to $costing us $per year indefinitelyA man from the CEO's office contacted us to let us know the best solution they could give was one year ($249.99) for freeAs we said in this complaint this is not the solution we wantI acknowledged that this was the best he could do and was glad there was some effort to understand the problemAt the end of the day, this is still not the solution we wantWe purchased years for $The purchase went through and the sale was confirmed (Documents attached) and several months of no issues until I personally double checked to see that the domain was not held. While we are grateful for the attempt at resolution, the only fair solution is years at $However at this point we have transfered to a new domain companyThe difference is $(If you include the years purchased before this it would be $2940)We would be willing to settle this for $paid to *** *** in Demotte INIn light of the plurality of mistakes, over-charges, extortionist price increases, and failed notifications we feel this is a generous and reasonable compromise. Sincerely,*** *** *** ***
GoDaddy has not provided good customer service to meI warn others not to do business with this entity
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn February 17, our customer purchased a Website Tonight Premium plan for
one-year via onlinePer our customer's account preferences, GoDaddy was instructed to not automatically renew this plan upon expiration and did not do so in a good faith effort to honor its agreements with our customerOn February 13, our customer purchased a new Website Builder personal plan for one-year via online transactionThat plan was not setup.On February 17, the original website builder plan came due for renewal and failed billingAfter three failed billing attempts this plan canceled from the account on March 8, Six email notifications pertaining to renewal were sent between January 18, and March 8, 2016.Additionally, GoDaddy’s customer care representatives attempted contact with our customer to discuss the expiration of the original website builder plan five times between March 25, and July 19, 2016, without success.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backupIn accordance with our publically available refund policy, there are no eligible refunds available. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was not any dispute over the ownership of the GoDaddy account as I have had this account for over yearsI have had multiple domains in this account over these yearsThe request made by the third party should have been valid for only of the domains listed in my accountThe third party should never have been allowed to take over my entire account - they should only have been allowed to transfer the domain out of my accountThe company the third party was representing was never listed as the owner of my account - they were only listed as the owner of the (2) domain *** and ***).I still want the credit (as if September 17, this amount was ~$137.59) that was in my account transferred to my recently set up GoDaddy account and all my personal information (such as credit card number(s)) removed from the account GoDaddy made the mistake in allowing an unauthorized 3rd party to take over ownership.Perhaps GoDaddy can provide a copy of all the 3rd party's documentation that was provided by them and convinced someone at GoDaddy that they had the authority to take over the account?
Regards,
Bill Hayward
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseAll transactions that were eligible for a refund have been providedGoDaddy was instructed to automatically renew the products in question and did so in a good faith effort to honor its agreements with our customerNotices were proactively sent prior to the renewals and receipts were emailed following the renewalsAs previously stated, account management is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer appears to have built multiple websites on GoDaddy products, including
Website Builder and Managed WordPress hosting. Per our customer's account preferences, GoDaddy was instructed to not automatically renew these products upon expiration and did not do so in a good faith effort to honor its agreements with our customerGoDaddy attempted to proactively notify our customer of the products’ expirations, and provided days of service for each respective product to our customer at no cost following expiration. GoDaddy provided an additional ten days of service in suspended status prior cancellation due to nonpaymentIn total, GoDaddy provided days of service without payment prior to cancellationWhile GoDaddy sent expiration notices to our customer via email before and after the services’ expiration dates, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management and renewal of products is solely a customer responsibility and our customer agreed to this upon doing business with GoDaddyWhile we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof.GoDaddy is unable to provide free hosting or Website Builder products to our customer as compensation for a lack of account management.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 10, our customer has been utilizing a shared web-hosting planShared web-hosting is designed and optimized to serve website pages as quickly and efficiently as possible, not as a storage medium for archived filesThe shared environment has hardware and software limitations to protect both our hosting environment and other customers on our servers.On June 9, 2017, our customer's hosting services were suspended and they were notified by GoDaddy’s Network Violations team the hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files.On June 10, 2017, our customer removed the offending content, agreeing to no longer utilize the hosting in this manner, and the hosting account was reactivated.On July 5, 2017, it was found that our customer had re-uploaded some of the offending content that had originally caused their hosting to be suspended, despite previously agreeing not to do soOur customer’s hosting account was again suspended, and they were informed they must move their content off the shared hosting environment, onto a Virtual Private Server (VPS) or dedicated serverRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams have provided a one-time exception to our Refund Policy, refunding the unused months totaling $to the original payment method. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service
Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:***Our Protected Registration service, which our customer had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain from being transferred without proof of identification.Our customer has completed the process of removing the Protected Registration service from their domain name and has successfully transferred their registration away from GoDaddy. As such, we consider this matter to be resolvedEducation:The following GoDaddy Support articles provide additional information pertaining to our Protected Registration serviceWhat is Protected Registration? -***Canceling Protected Registration -***Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:•Universal Terms of Service Agreement•Auctions Membership Agreement•Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 15, the complainant purchased a registration for the domain name in question via an online transaction through the GoDaddy Auctions website, https://auctions.godaddy.com/GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another.Despite GoDaddy’s requests, the party who listed the domain name for sale was unable to transfer ownership to the complainant and the transaction was cancelledOn October 27, GoDaddy provided a full refund for the failed auction transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and has not been the Registrar of domain name during the time in questionFurthermore the domain name was listed for sale on the GoDaddy Auctions website by a third partyGoDaddy has already provided a full refund for the failed auction transaction.EDUCATION:The following link may be helpful to the customer regarding the domain name Auction process: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, *** ***Office of the CEO***GoDaddy.com *** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I do not accept this response because I am being cheated based on GODADDY's price per year for services. The list price for website builder is 90.27/year. I'm uploading a receipt that reflects such. This was from earlier this year. If the price per year is $90.27, two years would be $180.54. I spent $to renew, which included two years of the Godaddy Central. Based on my spending that amount, I've paid for two years. The "restoration fee" is not a courtesy because I never knew I'd have to rebuild my site. The fact that I'd paid $makes it clear that I wanted my website to continue seamlessly. Godaddy owes me two years of service, plain and simple. I do not wish to pay a restore fee, and I want my additional year for which I've paid. Otherwise, I'm owed a refund for one of those years. All I'm asking is for Godaddy to do the right thing and honor their commitment. I've built several websites over the years with Godaddy; if they are refusing to take care of this, I will change when my year is complete
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements
upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementOn January 30, the complainant contacted our Customer Care Center and elected to upgrade their Shared Hosting Plan. Due to unexpected and unforeseeable compatibility issues related to this upgrade the complainant encountered issues with their website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy hadunexpected technical issues and worked quickly and vigorously to resolve themand minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with an additional year on their hosting plan at no cost.EDUCATION:The following URL may be helpful to the complainant in the future. Tips for strong website backups:*** Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, *** ***Office of the CEO - GoDaddy***
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement These agreements are
found at: https://www.godaddy.com/legal-agreements.aspxOn April 27, 2015, our customer purchased a Website Builder plan online and setup the plan with a misspelling of the domain name.On December and 24, our customer contacted GoDaddy support for assistance with publishing the Website BuilderOur support staff attempted to assist but did not catch the misspelling error during these interactions.On December 30, our customer again contacted support and spoke to a supervisor who advised of the misspelling and had it correctedAny changes made to the domain name or IP address for a website can take 24-hours to updateThis is known as propagation. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Once the Website Builder was updated to reflect the correct domain name, the site was live within hours, well within the 24-hour propagation timeframeDuring propagation our customer’s website may have shown the default construction page before fully showing the live site.As a goodwill gesture for support not catching the misspelling upon first contact, we would like to offer to add one month of service to the Website Builder planIf our customer would like us to add this time they can reply to [email protected] and we will do so.EDUCATION:Our customer may find the following article helpful:DNS Propagation: https://www.godaddy.com/help/what-factors-affect-dns-propagation-time-1746Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,Melanie V** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous response; in our review of the customer’s interactions with our support teams, no offer was made to renew their current Website Builder plan for $a monthThe current Website Builder trial our customer is on is the Business Plus plan which renews for $per monthIf our customer wishes to renew for $per month, they will need to downgrade the plan to the Website Builder Personal plan, which retails at that price.Our agents provided our customer the pros and cons of each product each time as our customer called in to discuss their concerns, and provided product recommendations to our customer based on our customer’s wishes.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
The reason I rebutted the complaint is because I have my bank statement showing where the months was paid to go daddy for my websiteAnd they're sayin they didn't receive it but it was taken out if my account each month.
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Good afternoon,I only received one notice on October 6th. I was out of the country from October 5th through the 17th. I have never used this service and will not be using it this year either. You are going to really reject the refunding of someone's money for missing a day policy deadline? Life happens and having a policy like this in today's day and age is ridiculous and pure robbery. I'd be curious what your other business practices are like? I wonder if you pulled a report, how many others were swindled of their hard earned cash? I'm surprised you go to such lengths to do this to a consumer. Please refund the amount and we can close up this incident.Thanks,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** has FAILED to read the complaintI cancelled first in by submitting the paperwork as requestedAfter being billed in for what I cancelled in 2014, I filled out the paperwork for the SECOND time and submitted to GoDaddyAfter submitting the cancellation paperwork for the SECOND time, I was then charged for the itemI disputed the charge, and just today, 10/10, I was "rebilled" for the product I had cancelled in AND I would like for GoDaddy to get their facts straight and stop harassing me by billing my credit card AGAIN
Regards,
*** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 9, 2009, our customer registered the domain in question for a one-year term
via an online transactionThe domain has renewed on a yearly basis since that date.On April 10, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain for a one-year term in a good faith effort to honor its agreements with our customer.GoDaddy sent multiple renewal notices prior to expiration, including on March 10, 2017, and April 4, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenOn May 30, 2017, our customer contacted GoDaddy’s customer care to request a refund for the domain renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A domain's expiration date is not arbitrarily set by GoDaddyOur customer chose the initial date of registration and the term of registration and/or renewalAt the time of purchase and/or renewal our customer had many options available to them such as recording the expiration date in their ledger or calendarAccount management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddyWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Auto-renewed .COM domain names must be canceled within days of renewal to be refund-eligible, and as such, the domain in question is not refund-eligibleThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy