Thank you for the opportunity to address our customer’s additional concerns.As previously stated, our customer will need to connect with our Facelift team directly at [redacted] @godaddy.com for assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
He called my phone to offer me the new service-The representative did not explain the inconvenient technical complications that this new service for my businessThen there were several errors in their pagesIt took a lot of time for my businesscontrary to what what he told meMessages Showed up in Spanish when my business is conducted in English -That's what business is called cheating for profitI have been a customer of this company for many years but I have never seen such a dirty practiceEspecially for ($100.0) one hundred dollarsDoes not have any respect for a customer of so many years-New customers should know what they can expect from this company-The best resolution for this case is not the $ but an apology of the officers of this company-Better training of their representatives
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 20, 2017, our customer modified the Registrant contact information associated with most of their domain namesA 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On February 22, 2017, our customer contacted our support staff regarding the seven domain names in questionOur agent instructed our customer to email our review department and within two hours, the transfer locks were removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As it stands, the 60-day lock was removed from our customer’s domain names and the domains are now in a "pending transfer" statusOur customer need only log into their account and accept the domain transfers for GoDaddy to release the domains early.Our customer may also find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-3560...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 16, 2017, per our customer's account preferences, GoDaddy automatically renewed several of our customer's services in good faith to honor agreements with our customer.Our customer contacted our Customer Care team following the transaction, receiving a refund for services they chose not to continue utilizingThe auto-renewal preference associated with our customer's applicable services was also disabled.On July 7, 2017, a domain with Protected Registration automatically renewed for a 2-year termProtected Registration is the highest level of domain protection that GoDaddy offersThis premium, aservice provides private registration and protects against cancellation, expiration, or transfer of a domainDomains with the service cannot be cancelled or transferred until the protection is canceledGoDaddy proactively sent our customer notices informing the services will renew unless additional action was taken.GoDaddy provides customers with full control over renewal preferences; they may log into their account and modify the preferences at any timeAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we will refund the July 7, renewal transaction, if our customer cancels the domain and associated Protected Registration by August 7, 2017.Our customer may find the following articles helpful:Cancel Protected Registration-https://www.godaddy.com/help/cancel-protected-registration-1292Canc...⇄ my domain-https://www.godaddy.com/help/cancel-my-domain-412?Thank you again for the opportunity to address the concerns presented.Regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting... business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https:// [redacted] /legal-agreements.aspxThe complainant currently utilizes a 1 GB email address on GoDaddy’s Workspace Email servers. This email plan does not support IMAP capabilities, which allows users to sync email usage across multiple devices. If the complainant has used multiple devices, such as a smartphone, PC, and so on, with this email address, it could be likely the email messages in questions could have been downloaded or deleted by one of those devices. GoDaddy maintains internal backups of customer email accounts for 14 rolling calendar days, as the complainant was informed of correctly by GoDaddy’s customer care on both December 13, 2014 and January 21, 2015. GoDaddy’s email service is not intended for archival purposes.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.A 14-day restore request was submitted on January 22, 2015 for the email address in question. If the messages in question were not part of the backups from the 14 days prior to this request, the message may not be recoverable, and the complainant may want to review their own independent backups to determine if they can locate these messages. Account management, including maintaining independent backups, is a customer responsibility.EDUCATION:If the complainant wishes to maintain backups of their email, they can use an email client to do so. The following articles from GoDaddy’s support pages may be helpful to them:Understand the Basics of Email Clients: [redacted] Making Sense of Email Clients: Desktop and Mobile: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI was notified to be given nine extra days I must of misread the extra months I would appreciate the extension and would gladly accept thank you Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I find it completely unfair that the business can mislead customers and back out of promised customer service, but I do not have the time nor energy to deal with the business at this timeMay future customers be warned of the business' very misleading terms and conditions along with unhelpful customer service Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 8, 2016, our customer purchased a Basic Managed WordPress hosting plan for a 1-year term via online transaction.On April 8, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting service in question for another 1-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively informed our customer on March 29, the expiring service would be renewed in accordance with their account settings unless additional action was takenWhile GoDaddy sent notice to our customer via email before the service's expiration date and subsequent renewal, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Furthermore, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 12, 2017, our customer contacted our support teams and was properly informed the service was beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.The automatic renewal preference associated with the hosting service has since been disabled We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
1) I would need assurance that this move back to Cpanel will fix the booking problem as I question that it will.2) They would need to refund the entire amount they charged for managed WP as they never should have moved my site3) They would need to refund the $they charged for premium support that I never should have needed and still has not fixed my site4) Why are they saying the email is my problem? This is a basic feature that our business relies onMy site has NEVER worked properly These site problems are costing me measurable revenues daily All I am looking for is the site and features I paid for originally to work as they should and all the additional monies that I should not have had to spend returned to me***###-###-####
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 15, 2016, our customer purchased a Website Builder plan for a 1-year termWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 10, 2017, our customer canceled the Website Builder plan Upon cancellation of the service, an email notification was sent to our customer containing details of the product cancellationOur customer then contacted our customer care team, acknowledged the cancellation of the Website Builder, and requested assistance with forwarding their domainOur customer care team provided the assistance requested.On March 11, 2017, our customer contacted our customer care team to dispute the cancellation of the Website Builder serviceOur customer was correctly informed they had canceled the service prior to their interaction with our customer care teams and would need to purchase a new service if they desired to use the service again RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 11, our customer canceled the remaining products within their GoDaddy account and transferred their domain registration to another providerOur office reached out to our customer via phone to discuss their concernsOur customer declined to speak with usThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn May 20, our customer purchased Premium DNS for a year termOn May 16, our customer renewed the service for additional yearsPremium DNS offers our customers a higher level of support and advanced features to a customer’s DNS managementOur customer contacted our support teams between September 9-15th, in regard to not being able to change their domain’s SOA recordOur support teams properly informed our customer the Premium DNS service does not support SOA record modificationRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy's support staff worked diligently and vigorously to work with our customer to the best of our ability and satisfy their needsSOA records cannot be added or edited within our Nameserver/Zone fileIf our customer would like the functionality to edit their domain’s SOA record, they will need to self-manage their domain DNSThis is not something our Premium DNS service supports; however, it can be performed by purchasing and managing their own Virtual Dedicated or Dedicated ServerThank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The complainant had reached out to GoDaddy's Domain Services team stating a domain name registered at GoDaddy is incorrectly displaying some of their personal contact information in the public Whois directory.Per GoDaddy's Domain Name Registration Agreement which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate statusThe latest version of GoDaddy's Domain Name Registration Agreement and all agreements may be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy takes its commitment to consumer protection very seriously and the appropriate teams are working to resolve the complainant’s concernsSpecifically, GoDaddy’s Domain Services team has reached out to the registrant and requested they update the information present on the Whois directoryIf the registrant fails to do so, GoDaddy will take further action.RESOLUTION:Go Daddy has acted in good faith to address and resolve the complainant’s concernsUpon further review, we have found no indication of the use of the complainant’s information with any other transactions.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.com GoDaddy.com [redacted] Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has two domain names currently in redemption. On each domain’s renewal... date, per our customer’s account preferences, GoDaddy attempted to automatically renew the domains in question in a good faith effort to honor its agreements with our customer, however, our customer's financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial registration date and term. At the time of purchase, our customer had many options available, such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices to our customer via email before and after expiration, GoDaddy has no control over what happens to the email after it leaves our system or how our customer's ISP or email client chooses to handle the email once received. Account management and renewal of domains is solely a customer responsibility, one our customer agreed to when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy is willing to fully waive the $80 redemption fee on each domain, provided our customer renews the domains prior to January 31, 2017. GoDaddy would be unable to fully waive recovery fees in the future.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantThe Virtual Private Server (VPS) service that the complainant originally purchased did not include data backups as part of the service rendered Data backups were an additional option available to them to purchase at an additional cost, which the complainant did not opt to do Additionally, as part of the terms of service that the complainant acknowledged and agreed to upon doing business with GoDaddy, they agreed to maintain independent backups of their VPS data.As previously stated, GoDaddy attempted to proactively notify the complainant of their failed billing for the service Account management and renewal of products is solely a customer responsibility and the complainant agreed to this when they purchased services through GoDaddyWhile we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The complainant has since purchased a new GB Linux Managed VPS, opting to purchase the tier of services that include data backups Regarding the complainant’s pricing concerns, as with many other businesses GoDaddy reserves the right to potentially increase product pricing as business needs arise GoDaddy retail and renewal pricing is competitive across the industry, and we also work to provide a much richer value proposition than our competitors through our service.As the complainant has purchased a new VPS plan, they can restore any files they have from independent data backups If they did not maintain these backups as they agreed to do, they may want to review sites such as https://archive.org/ to determine if they may be able to recover any of their content.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Sir,The argument of the Business (GoDaddy.com, LLC) clearly states that an error took place in their internal process while registering the domain in my name ( [redacted] ***)Because of the error, either on the part of the "numerous third partysystems" through which Godaddy makes its multiple inquiries or on the part of Godaddy itself, I was able to successfully register the domain name ( [redacted] ).Thus, my argument being that the domain name should not have been shown as available for sale in the first place.If the business is right in its stand, then it will become extremely difficult for consumers to purchase a domain nameSince, a domain will be available for sale at one moment and after successfully completing the transaction with consideration a notice will appear which will indicate the registration has been unsuccessfulFollowed by a refund initiationWhich is clearly the example of my caseHence, I completely disapprove the Business's stand and request Revdex.com to take appropriate action in this regard.Regards, [redacted] *** Regards, [redacted] ***
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer first contacted GoDaddy’s Care Center on February 15, to discuss the last renewals of the hosting plan in questionOur customer was properly advised at that time regarding GoDaddy’s Refund PolicyShould our customer cancel that hosting plan we will as a onetime exception to our Refund Policy refund the most recent renewal of that plan? We will honor this offer until March 1, Instructions on cancelling products can be found in the following link: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
I was emailed prior to the renewal asking if I wanted to renewI was also asked to update payment informationI DID NOT respond because I did not wish to renewFurthermore, I went into my account THE SAME DAY it was auto-renewed as it caught me off guard! (I never checked any boxes that I wanted an auto renewal) and I chose the button that said "cancel renewal"This was the same day it was renewedAccording to the terms it said cancellation had to happen within daysI was under the assumption that it was cancelled the same day It never said I had to call anyone or I would haveI also cancelled my domain & asked for a refund via customer support after the website no longer said it was "cancelling" as it has showed each time I checked it after I hit that buttonSo now I have been charged $for an additional yrs for a domain that is sitting idle Upon Revdex.com communication you are now telling me not only will I not get my refund, but the yrs I have now paid for is for a domain that is no longer there? That is criminalVery bad business practices
Revdex.com: I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 25, our customer purchased a domain registration, a Website Builder plan, and an email plan, each for a one-year term via online transaction GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 25, 2016; per our customer’s account preferences, GoDaddy was instructed to their Website Builder and email services upon expiration and did so in a good faith effort to honor its agreements with the customer GoDaddy sent a notice prior to the transaction on February 20, This notice informed our customer their expiring item would be renewed in accordance with their account preferences unless additional action was taken GoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibility RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the products were beyond the time period to receive the desired refund The automatic renewal preference associated with our customer’s services has since been disabledOur customer may also find the following articles helpful in managing their services:Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
I don't know what they mean by: "Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method." I've contacted godaddy on November 18th to cancel the service and stayed on the phone with their rep for over an hour asking for a refund back to my credit card and the rep refused to do itWhen I filed the complained with the Revdex.com, I requested a refund back to my credit card, so I'm not sure how much clearer I can get in my request to cancel the bogus "Get Found" so called service and refund $to my credit card which was the original payment methodGoDaddy's response to my Revdex.com complained is just another attempt to deny the refund and delay thingsI've asked for a refund back to my credit card a million times, so I'm not sure what's unclear about it?!
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, our customer will need to connect with our Facelift team directly at [redacted] @godaddy.com for assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
He called my phone to offer me the new service-The representative did not explain the inconvenient technical complications that this new service for my businessThen there were several errors in their pagesIt took a lot of time for my businesscontrary to what what he told meMessages Showed up in Spanish when my business is conducted in English -That's what business is called cheating for profitI have been a customer of this company for many years but I have never seen such a dirty practiceEspecially for ($100.0) one hundred dollarsDoes not have any respect for a customer of so many years-New customers should know what they can expect from this company-The best resolution for this case is not the $ but an apology of the officers of this company-Better training of their representatives
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 20, 2017, our customer modified the Registrant contact information associated with most of their domain namesA 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On February 22, 2017, our customer contacted our support staff regarding the seven domain names in questionOur agent instructed our customer to email our review department and within two hours, the transfer locks were removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As it stands, the 60-day lock was removed from our customer’s domain names and the domains are now in a "pending transfer" statusOur customer need only log into their account and accept the domain transfers for GoDaddy to release the domains early.Our customer may also find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-3560...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 16, 2017, per our customer's account preferences, GoDaddy automatically renewed several of our customer's services in good faith to honor agreements with our customer.Our customer contacted our Customer Care team following the transaction, receiving a refund for services they chose not to continue utilizingThe auto-renewal preference associated with our customer's applicable services was also disabled.On July 7, 2017, a domain with Protected Registration automatically renewed for a 2-year termProtected Registration is the highest level of domain protection that GoDaddy offersThis premium, aservice provides private registration and protects against cancellation, expiration, or transfer of a domainDomains with the service cannot be cancelled or transferred until the protection is canceledGoDaddy proactively sent our customer notices informing the services will renew unless additional action was taken.GoDaddy provides customers with full control over renewal preferences; they may log into their account and modify the preferences at any timeAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we will refund the July 7, renewal transaction, if our customer cancels the domain and associated Protected Registration by August 7, 2017.Our customer may find the following articles helpful:Cancel Protected Registration-https://www.godaddy.com/help/cancel-protected-registration-1292Canc...⇄ my domain-https://www.godaddy.com/help/cancel-my-domain-412?Thank you again for the opportunity to address the concerns presented.Regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting... business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https:// [redacted] /legal-agreements.aspxThe complainant currently utilizes a 1 GB email address on GoDaddy’s Workspace Email servers. This email plan does not support IMAP capabilities, which allows users to sync email usage across multiple devices. If the complainant has used multiple devices, such as a smartphone, PC, and so on, with this email address, it could be likely the email messages in questions could have been downloaded or deleted by one of those devices. GoDaddy maintains internal backups of customer email accounts for 14 rolling calendar days, as the complainant was informed of correctly by GoDaddy’s customer care on both December 13, 2014 and January 21, 2015. GoDaddy’s email service is not intended for archival purposes.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.A 14-day restore request was submitted on January 22, 2015 for the email address in question. If the messages in question were not part of the backups from the 14 days prior to this request, the message may not be recoverable, and the complainant may want to review their own independent backups to determine if they can locate these messages. Account management, including maintaining independent backups, is a customer responsibility.EDUCATION:If the complainant wishes to maintain backups of their email, they can use an email client to do so. The following articles from GoDaddy’s support pages may be helpful to them:Understand the Basics of Email Clients: [redacted] Making Sense of Email Clients: Desktop and Mobile: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI was notified to be given nine extra days I must of misread the extra months I would appreciate the extension and would gladly accept thank you Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I find it completely unfair that the business can mislead customers and back out of promised customer service, but I do not have the time nor energy to deal with the business at this timeMay future customers be warned of the business' very misleading terms and conditions along with unhelpful customer service Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 8, 2016, our customer purchased a Basic Managed WordPress hosting plan for a 1-year term via online transaction.On April 8, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting service in question for another 1-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively informed our customer on March 29, the expiring service would be renewed in accordance with their account settings unless additional action was takenWhile GoDaddy sent notice to our customer via email before the service's expiration date and subsequent renewal, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.Furthermore, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferencesAccount management is a customer responsibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 12, 2017, our customer contacted our support teams and was properly informed the service was beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID.The automatic renewal preference associated with the hosting service has since been disabled We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
1) I would need assurance that this move back to Cpanel will fix the booking problem as I question that it will.2) They would need to refund the entire amount they charged for managed WP as they never should have moved my site3) They would need to refund the $they charged for premium support that I never should have needed and still has not fixed my site4) Why are they saying the email is my problem? This is a basic feature that our business relies onMy site has NEVER worked properly These site problems are costing me measurable revenues daily All I am looking for is the site and features I paid for originally to work as they should and all the additional monies that I should not have had to spend returned to me***###-###-####
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 15, 2016, our customer purchased a Website Builder plan for a 1-year termWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 10, 2017, our customer canceled the Website Builder plan Upon cancellation of the service, an email notification was sent to our customer containing details of the product cancellationOur customer then contacted our customer care team, acknowledged the cancellation of the Website Builder, and requested assistance with forwarding their domainOur customer care team provided the assistance requested.On March 11, 2017, our customer contacted our customer care team to dispute the cancellation of the Website Builder serviceOur customer was correctly informed they had canceled the service prior to their interaction with our customer care teams and would need to purchase a new service if they desired to use the service again RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 11, our customer canceled the remaining products within their GoDaddy account and transferred their domain registration to another providerOur office reached out to our customer via phone to discuss their concernsOur customer declined to speak with usThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn May 20, our customer purchased Premium DNS for a year termOn May 16, our customer renewed the service for additional yearsPremium DNS offers our customers a higher level of support and advanced features to a customer’s DNS managementOur customer contacted our support teams between September 9-15th, in regard to not being able to change their domain’s SOA recordOur support teams properly informed our customer the Premium DNS service does not support SOA record modificationRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy's support staff worked diligently and vigorously to work with our customer to the best of our ability and satisfy their needsSOA records cannot be added or edited within our Nameserver/Zone fileIf our customer would like the functionality to edit their domain’s SOA record, they will need to self-manage their domain DNSThis is not something our Premium DNS service supports; however, it can be performed by purchasing and managing their own Virtual Dedicated or Dedicated ServerThank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The complainant had reached out to GoDaddy's Domain Services team stating a domain name registered at GoDaddy is incorrectly displaying some of their personal contact information in the public Whois directory.Per GoDaddy's Domain Name Registration Agreement which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate statusThe latest version of GoDaddy's Domain Name Registration Agreement and all agreements may be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy takes its commitment to consumer protection very seriously and the appropriate teams are working to resolve the complainant’s concernsSpecifically, GoDaddy’s Domain Services team has reached out to the registrant and requested they update the information present on the Whois directoryIf the registrant fails to do so, GoDaddy will take further action.RESOLUTION:Go Daddy has acted in good faith to address and resolve the complainant’s concernsUpon further review, we have found no indication of the use of the complainant’s information with any other transactions.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.com GoDaddy.com [redacted] Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has two domain names currently in redemption. On each domain’s renewal... date, per our customer’s account preferences, GoDaddy attempted to automatically renew the domains in question in a good faith effort to honor its agreements with our customer, however, our customer's financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial registration date and term. At the time of purchase, our customer had many options available, such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices to our customer via email before and after expiration, GoDaddy has no control over what happens to the email after it leaves our system or how our customer's ISP or email client chooses to handle the email once received. Account management and renewal of domains is solely a customer responsibility, one our customer agreed to when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception, GoDaddy is willing to fully waive the $80 redemption fee on each domain, provided our customer renews the domains prior to January 31, 2017. GoDaddy would be unable to fully waive recovery fees in the future.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantThe Virtual Private Server (VPS) service that the complainant originally purchased did not include data backups as part of the service rendered Data backups were an additional option available to them to purchase at an additional cost, which the complainant did not opt to do Additionally, as part of the terms of service that the complainant acknowledged and agreed to upon doing business with GoDaddy, they agreed to maintain independent backups of their VPS data.As previously stated, GoDaddy attempted to proactively notify the complainant of their failed billing for the service Account management and renewal of products is solely a customer responsibility and the complainant agreed to this when they purchased services through GoDaddyWhile we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The complainant has since purchased a new GB Linux Managed VPS, opting to purchase the tier of services that include data backups Regarding the complainant’s pricing concerns, as with many other businesses GoDaddy reserves the right to potentially increase product pricing as business needs arise GoDaddy retail and renewal pricing is competitive across the industry, and we also work to provide a much richer value proposition than our competitors through our service.As the complainant has purchased a new VPS plan, they can restore any files they have from independent data backups If they did not maintain these backups as they agreed to do, they may want to review sites such as https://archive.org/ to determine if they may be able to recover any of their content.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Sir,The argument of the Business (GoDaddy.com, LLC) clearly states that an error took place in their internal process while registering the domain in my name ( [redacted] ***)Because of the error, either on the part of the "numerous third partysystems" through which Godaddy makes its multiple inquiries or on the part of Godaddy itself, I was able to successfully register the domain name ( [redacted] ).Thus, my argument being that the domain name should not have been shown as available for sale in the first place.If the business is right in its stand, then it will become extremely difficult for consumers to purchase a domain nameSince, a domain will be available for sale at one moment and after successfully completing the transaction with consideration a notice will appear which will indicate the registration has been unsuccessfulFollowed by a refund initiationWhich is clearly the example of my caseHence, I completely disapprove the Business's stand and request Revdex.com to take appropriate action in this regard.Regards, [redacted] *** Regards, [redacted] ***
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer first contacted GoDaddy’s Care Center on February 15, to discuss the last renewals of the hosting plan in questionOur customer was properly advised at that time regarding GoDaddy’s Refund PolicyShould our customer cancel that hosting plan we will as a onetime exception to our Refund Policy refund the most recent renewal of that plan? We will honor this offer until March 1, Instructions on cancelling products can be found in the following link: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
I was emailed prior to the renewal asking if I wanted to renewI was also asked to update payment informationI DID NOT respond because I did not wish to renewFurthermore, I went into my account THE SAME DAY it was auto-renewed as it caught me off guard! (I never checked any boxes that I wanted an auto renewal) and I chose the button that said "cancel renewal"This was the same day it was renewedAccording to the terms it said cancellation had to happen within daysI was under the assumption that it was cancelled the same day It never said I had to call anyone or I would haveI also cancelled my domain & asked for a refund via customer support after the website no longer said it was "cancelling" as it has showed each time I checked it after I hit that buttonSo now I have been charged $for an additional yrs for a domain that is sitting idle Upon Revdex.com communication you are now telling me not only will I not get my refund, but the yrs I have now paid for is for a domain that is no longer there? That is criminalVery bad business practices
Revdex.com: I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 25, our customer purchased a domain registration, a Website Builder plan, and an email plan, each for a one-year term via online transaction GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 25, 2016; per our customer’s account preferences, GoDaddy was instructed to their Website Builder and email services upon expiration and did so in a good faith effort to honor its agreements with the customer GoDaddy sent a notice prior to the transaction on February 20, This notice informed our customer their expiring item would be renewed in accordance with their account preferences unless additional action was taken GoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibility RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the products were beyond the time period to receive the desired refund The automatic renewal preference associated with our customer’s services has since been disabledOur customer may also find the following articles helpful in managing their services:Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
I don't know what they mean by: "Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method." I've contacted godaddy on November 18th to cancel the service and stayed on the phone with their rep for over an hour asking for a refund back to my credit card and the rep refused to do itWhen I filed the complained with the Revdex.com, I requested a refund back to my credit card, so I'm not sure how much clearer I can get in my request to cancel the bogus "Get Found" so called service and refund $to my credit card which was the original payment methodGoDaddy's response to my Revdex.com complained is just another attempt to deny the refund and delay thingsI've asked for a refund back to my credit card a million times, so I'm not sure what's unclear about it?!