That's falseYou have my account numbers and transactionsI was NEVER contacted about this domainI own [redacted] and renewed this [redacted] at the same time I updated that domainWhy would I renew one and not the other? I'm a long time customer and this is horrific that you would do this to meNO EMAILS where ever sent about [redacted] not being renewedHad I got ONE I would have renewed itI never got them because IT WAS renewed with [redacted] / [redacted] / [redacted] / [redacted] - this is all the same clientThere is absolutely NO POSSIBLE WAY that this was not renewed when I renewed thoseIt is all the same clientThis domain was stolen from me and legal matters will follow if I do not get this backThis was in my cart and checked out and confirmedNot sure what happened, but this is on YOUR end - NOT MINE! Ball is in your courtIf the domain is not returned to me in your Day Grace Period I will be filing lawsuit against GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 1, the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit’s within their GoDaddy accountPer our Refund Policy these were processed to the financial institution(s) associated with the original transaction(s) GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).GoDaddy considers this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsOur customer may wish to access their account and review the Order HistoryThe original VPS has been auto-renewing monthly in accordance with their account settings since April 7, As stated, if this server is no longer needed, they will need to access their account and cancel that server prior to the billing on July 7, 2017.Our customer has been correctly billing for the renewals of the original VPS (our website clearly states” $139.99/mo when you renew”) They have also been correctly billed for the new VPS purchasedAgain, the chosen add on increased the monthly price from $to $If our customer does not wish to move forward with the new VPS, they may cancel it for a full refund as long as the server has not been set upPer our Refund Policy, our customer has days from date of purchase in which to receive a refund of the unused VPSThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe stand by our previous responseOver the previous years GoDaddy’s Professional Web Design Team has had multiple interactions with the complainantGoDaddy has attempted to work with the complainant to the best of our ability and satisfy their design needs The complainant did not provide our design team with sufficient material to develop the website they desired.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M [redacted] Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from ***They acknowledge and apologize, so I am goodEven if they do notget the files back I see a good faith that he is tryingI just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service departmentThanks to Revdex.com and [redacted] from Go DaddyI am in a good shape! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below fastshoppingcart.com app BUSINESS PLUS option.screenshot my paid for store page offering [redacted] link that does not work as promised "Due to changes made by [redacted] , GoDaddy is no longer able to provide this service?" If this is an acknowledgment to the fact then remove the ads/products/services offering a [redacted] store as a service to gain new customer https://www.godaddy.com/ecommerce/online-store.aspx ad Screen shot (scroll down for ad) Again Go daddy sold me a service, a deciding factor in me choosing to pay them for a websiteBy go daddy's admission here that has not been available to the customer for use for over a year nowI bought into go daddy based on a lie and the fact that them knowing that a [redacted] store is not possible and yet the do not remove the sale tacit and faults advertisement(s) My resolution to this was to repair the coding to the [redacted] store ASAP (so I could utilize the payed for offer) "OR" remove the faults advertisement scamsNeither of which were addressed in go daddy's resolutionThis is about the slight of hand tactics go daddy uses in acquiring hundreds if not thousands of new customers like meThis company collects customer money under pretencehttps://www.godaddy.com/hosting/website-builder.aspx?isc=gdbbp2228&ci=si...⇄ page to image Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted] The complainant had purchased an Economy Linux Shared hosting plan that they had manually renewed each month from within their customer account since November 25, Per the complainant’s account preferences, GoDaddy was instructed to not renew the complainant’s hosting account and did so in a good faith effort to honor its agreements with the complainant Account management and maintaining independent data backups are a customer responsibility.GoDaddy provided days of live site service without receiving payment from the complainantWhen this day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional daysAfter this time frame (days of nonpayment) the account is deletedIf the complainant does not have their own backups on hand GoDaddy will attempt to restore the site for a $feeThis not a punitive fee, but one to offset GoDaddy's labor and services cost.Previously, GoDaddy has waived an identical instance for the complainant in November 2013, absorbing labor costs of $ GoDaddy educated the customer and explained their responsibility in accordance with the above agreements.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy previously absorbed $in costs for the complainant, and educated them to avoid this situation GoDaddy cannot continue to absorb these costs due to the complainant’s lack of account management If the complainant has their own independent data backups, they are welcome to purchase and set up a new hosting account and restore those files Otherwise, if the complainant does not have their own backups on hand, GoDaddy will attempt to restore the site files, however the $fee must be paid in addition to the cost of purchasing a new hosting account.If the complainant has additional concerns or questions, our customer care staff is available hours a day, days a week, and is happy to assist them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have repeatedly explained to GoDaddy already that I did not receive their emails They claim to have sent several emails to me which I never gotI have also explained to them that they default all donains to renew automatically which is a deceptive business practiceIf they didn't deceive they wouldn't have renewals This is shady These tactics should be stopped There are hundreds of complaints against them about this.very issue I never go to their site nor do I care to do business with them I will do a chargeback with ***They should refund my money those crooks I didn't authorize those transactions and as far as I am concerned they are corporate theives They should be punished Give me back my money [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Thank you for the opportunity to address our customer's concerns Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx On July 20, 2016, our customer purchased GoDaddy’s Domain Buy Service for the domain in question during an online transactionThis service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration On that same date our customer submitted a minimum/maximum offer for the domainGoDaddy’s Domain Buy team reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two partiesGoDaddy has continued to reach out to the owner of domain in question but has not received a reply RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them Thank you again for the opportunity to address the concerns presented by our customer Kind regards, Ken C [redacted] Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Direct Affiliate Program AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 4, the complainant had sent an inquiry to our support teams regarding outstanding commissions earned from participating in the GoDaddy Direct Affiliate Program The complainant was instructed to contact the proper team within our organization to properly assist, which is [redacted] @godaddy.com.On December 17, and December 18, the complainant contacted our Direct Affiliate team with their inquiry regarding commissions earned In order to facilitate the final payment of commissions earned in the GoDaddy Direct Affiliate Program, the complainant was instructed to update their payee account on record with us and was provided instructions to do so Once that process had been completed, the applicable payment may then be issued RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our Direct Affiliate team has been in contact with the complainant Once the complainant updates their payee information using the instructions that had been provided to them, our Direct Affiliate team may expedite the payment of applicable commissions Any additional questions or concerns regarding this matter may by submitted by the complainant directly to [redacted] @godaddy.comEducation:What is the GoDaddy Direct Affiliate Program? –https://support.godaddy.com/help/article/4627Earning Commission as a GoDaddy Direct Affiliate –https://support.godaddy.com/help/article/6045Setting up Your Affiliate Account’s Payee Method –https://support.godaddy.com/help/article/6055Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted] On May 12, 2014, our customer purchased a Business Website Builder plan and a Search Engine Visibility plan for a one-year term via an online transaction This is for the period ending May 12, On May 12, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the services upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer However, the customer's financial institution declined payment and our customer was notified of the failed transaction via email.GoDaddy sent a renewal notice prior to the expiration of these services on May 2, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.On both May 12, and May 13, respectively, members of our Customer Care team attempted to connect with our customer to discuss the failed renewal attempts and provide any account assistance that may have been requestedBoth attempts to connect with our customer were unsuccessfulGo Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced above.On May 21, 2015, per our customer's account preferences, GoDaddy successfully renewed the Search Engine Visibility service in question for another one-year term and did so in a good faith effort to honor its agreements with the customer.On May 22, 2015, per our customer's account preferences, GoDaddy successfully renewed the Website Builder service in question for another one-year term and did so to honor its agreements with the customer.Our customer did not contact our Customer Care teams prior to submitting their correspondence to the Revdex.com.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Specifically, GoDaddy renewed our customer's services upon expiration per their account preferences.Our office has been unsuccessful in connecting with our customer to discuss their concernsThe Website Builder and Search Engine Visibility services in question are currently eligible for a refund per our Refund Policy, provided our customer cancels the services within days of the renewal dateOur Customer Care team is available at ###-###-#### or by chat by visiting [redacted] should our customer require assistance with cancellation of the service and to request a refund.EDUCATION:For future reference, our customer may find the following support articles helpful:Canceling Products - [redacted] Managing Renewals for Products and Services - [redacted] Refund Policy - [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards, [redacted] Office of the CEO - GoDaddy
I reject GoDaddy's responseI was contacted just now that they did return my $fee - which was a good step but not enoughThey need to change their practices not blame their loyal customers who have paid for years on timeCustomers with a positive history should certainly be treated betterSee attached screenshots/jpgs for the following section: 1) Renewal Notices: The notices are not clearThey do not indicate which websites the products are associated withThey contain conflicting information & buttons that do not function properlyThey say to renew but also say renewal is not possibleThe Go To My Renewals button goes to a screen that does not show that specific product that is being cancelled2) Renewal does not show cancelled itemsThere is no place to see a list of cancelled items or even account history to help problem solve3) Renewal receipts: Notice that I did in fact renew multiple domains & products in the weeks prior to the cancellationThis should have at least triggered a different response from GoDaddy rather than deletionI have had to update my credit information many times in the past & never had sites deletedSee attached Word Document for actions needed – including: 1) GoDaddy should send physical mail when deletion is possible2) GoDaddy should have account freezes first before deletion3) Notice should be days past due for accnt freezedays min written by mail (USP) notice before deletion4) Fees for restoration should be disclosed in Renewal Notices5) GoDaddy should not oversell to their customers unneeded products6) Holiday periods should be dealt with differently7) Great personal distress.See the attached word document for more detail
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the product in question was automatically renewed upon expiration per our customer’s account preferencesOur customer was properly notified the requested refund could not be expedited immediately and may take to business days to be reflected with their financial institution, regardless of the duration of time between the transaction occurring and contacting our support teamsWe appreciate our customer's candid feedback about our service levels.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Terrible response Barely relevant to the complaint Please re-read the complaint and respond directly to the issues such as billing RECEIPT issued (rather than notice of auto pay upcoming) then some time later FAILED billing notice Now I also see I'm FORCED to "auto renew" AND GoDaddy STORES MY INFO **AND [redacted] sets to AutoRenew even when I do NOT check the box to do so!! Also I can NOT DELETE payment methods, forced stored due to "auto renewing product" Terrible response, Terrible business practices! I'm happy to attach screen shots for ALL, and demonstrate live Also GoDaddy did not include copy of this "AGREEMENT" and proof customer accepted it.Basically you're saying"we took your money because we can, and we know moving your domain name and content is a serious pain"In addition sending a FREE TEXT ALERT to customers is *super common [redacted] these days
Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February our customer contacted GoDaddy’s Customer Sales and Support team via phone and consolidated multiple domain names in the amount of $The ability to consolidate .COM and .NET domains is a service GoDaddy offers to our customers as convenience to change the renewal dates from the initial registration date to a selected date The fee for this convenience is $per domain ($for domains with Private Registration), per month adjusted.On March 18, our customer submitted a charge back through their financial institution, which led to GoDaddy’s repossession of the Domain Names in questionOur customer contacted our customer sales and support to inquire about re-activating the domains and was advised of the $administrative fee for processing a charge backOur customer did pay $which includes the $and the domains have been re-activatedContrary to our customers understanding, there was no charge for domain renewals after the consolidation on February 12, RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceAt this time, the chargeback has been resolved and the domains were re-activatedAs such we feel this matter is resolvedThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customerWe stand by our previous responseGoDaddy restored the customer’s content from the Ultimate Hosting plan to the Deluxe plan within their accountDoing so eliminated the need for the customer to upload their dataTo be clear, when GoDaddy migrates or restores content on behalf of our customers, we will not modify the content itselfAs such, it is likely the customer had to make some content modifications to their site for it to function properly on the server they were moved toThank you again for the opportunity to address and bring clarity to the additional concerns presented by the customer.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
My bank withdrew payment once, then godaddy billed me again and my bank said it could not withdraw payment second time because of what godaddy told them that I was past deadline for me to NOT renew.GoDaddys response to the Revdex.com is generic and they did not give me ample time to withdraw my "auto" renewal because I had to wait too long to get my password reset due to the "two step" process they said I chose.It seems that when people sign up originally, they are, like me, unwittingly obligated to signing up for renewal because some check boxes are "AUTOMATICALLY" checked by GoDaddy.The only thing I ever wanted from GoDaddy was a domain name or twoI never wanted, ordered, or USED any service that they charged me forThat is what is the major problem hereI dont want the service, use the service or need the service they said I ordered but am telling them I did NOT orderIt was automatically ordered for me cause I failed to UNCHECK some box that THEY checkedAlso my two step renewal took too long to get and I missed the deadline for that reason alsoThey fail to care, understand and love to take my money for NOTHING I have or will use, need or order.This is a dishonest practice and is taking advantage of customers.I am sure I am not the only one victim to this corporate abuseIf this is not settled I will never do business with GoDaddy again and I will do my best to let others know how I was ripped off.They are a multi-million dollar company and they don't care about the small guy who needs every penny to survive.This is very disheartening and typical of huge companies whose customer service is lacking and customer satisfaction low if not existent on their list of priorities.There are plenty of other companies I can buy domain names from and do web hosting with if I ever need to.GoDaddy seems to be all about ripping off people when they can get away with it
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 16, 2015, our customer purchased a domain name via online transaction as part of an expired domain auction During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction siteDomains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction This renewal is for a one year term from the end of the domain name’s previous registration period, as outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed toRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with the year registration term agreed to, and as such we are unable to honor their request for a refund or an extension of the domain’s registration at no charge.If our customer wishes to maintain this domain name’s registration, they will need to act in a timely manner, as the domain name in question has reached a redemption status As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $redemption fee normally associated with a domain in this status Our customer may contact our 24/Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 3, 2016, our customer purchased a Managed WordPress hosting plan for a three-year term over the phone with a representativeOn April 3, 2016, our customer connected with our 24/Customer Care Center with concerns pertaining to orders not showing within a third party shopping cart softwareOur customer was correctly educated and directed to the third party for assistance with plugin issues.On November 21, 2016, our customer reached out with regard to an unexpected technical issue being addressed by our server administratorsOur teams worked quickly to resolve the issue and minimize any impact to our customerRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s website encountered issues related to third party software and plugins being usedThese issues were not related to the functionality of the hosting platformInstead of working with our hosting teams to resolve these concerns, our customer chose to cancel the services in questionWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Per our publicly posted refund policy the hosting plan in question is not eligible for refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:While I welcome godaddy's action of refunding me the charged amount, I am disappointed to view godaddy's response text and their unwillingness to accept the fact that they did not provide the level of service they promisedI have been using [redacted] operating system for over years and I know how to check how much disk space is leftLike I explained in my original complaint, when the issue happened, I checked the disk spaceI used 56G and the available disk space shown was zeroActually, even godaddy's customer service people acknowledged that the issue was with them and told me that the disk that hosted my virtual server ran out of space, and that was why my virtual server could not get any more disk space although it was entitled toPlease feel free to go listen to the customer service tapeAlso, after I was told that the issue was resolved and that I have the disk space now, I used the same command to check disk space and verified that the disk space was indeed made availableSo, my command to check disk space was correctI suggest that godaddy be honest about what happened and accept responsibilityIf they don't even accept the fact that their service had an issue, how can we expect them to correct the issue and become a better business? On the ground of being honest about what happened and be responsible to people who will be using this complaint as a reference, I cannot accept Godaddy's responseAt this point, since Godaddy has already refunded me the charged amount, all we need from Godaddy is an apology to resolve this issue Regards, [redacted] **
That's falseYou have my account numbers and transactionsI was NEVER contacted about this domainI own [redacted] and renewed this [redacted] at the same time I updated that domainWhy would I renew one and not the other? I'm a long time customer and this is horrific that you would do this to meNO EMAILS where ever sent about [redacted] not being renewedHad I got ONE I would have renewed itI never got them because IT WAS renewed with [redacted] / [redacted] / [redacted] / [redacted] - this is all the same clientThere is absolutely NO POSSIBLE WAY that this was not renewed when I renewed thoseIt is all the same clientThis domain was stolen from me and legal matters will follow if I do not get this backThis was in my cart and checked out and confirmedNot sure what happened, but this is on YOUR end - NOT MINE! Ball is in your courtIf the domain is not returned to me in your Day Grace Period I will be filing lawsuit against GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 1, the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit’s within their GoDaddy accountPer our Refund Policy these were processed to the financial institution(s) associated with the original transaction(s) GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).GoDaddy considers this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsOur customer may wish to access their account and review the Order HistoryThe original VPS has been auto-renewing monthly in accordance with their account settings since April 7, As stated, if this server is no longer needed, they will need to access their account and cancel that server prior to the billing on July 7, 2017.Our customer has been correctly billing for the renewals of the original VPS (our website clearly states” $139.99/mo when you renew”) They have also been correctly billed for the new VPS purchasedAgain, the chosen add on increased the monthly price from $to $If our customer does not wish to move forward with the new VPS, they may cancel it for a full refund as long as the server has not been set upPer our Refund Policy, our customer has days from date of purchase in which to receive a refund of the unused VPSThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe stand by our previous responseOver the previous years GoDaddy’s Professional Web Design Team has had multiple interactions with the complainantGoDaddy has attempted to work with the complainant to the best of our ability and satisfy their design needs The complainant did not provide our design team with sufficient material to develop the website they desired.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M [redacted] Office of the CEO - [email protected] [redacted] ***Scottsdale, AZ
I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from ***They acknowledge and apologize, so I am goodEven if they do notget the files back I see a good faith that he is tryingI just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service departmentThanks to Revdex.com and [redacted] from Go DaddyI am in a good shape! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below fastshoppingcart.com app BUSINESS PLUS option.screenshot my paid for store page offering [redacted] link that does not work as promised "Due to changes made by [redacted] , GoDaddy is no longer able to provide this service?" If this is an acknowledgment to the fact then remove the ads/products/services offering a [redacted] store as a service to gain new customer https://www.godaddy.com/ecommerce/online-store.aspx ad Screen shot (scroll down for ad) Again Go daddy sold me a service, a deciding factor in me choosing to pay them for a websiteBy go daddy's admission here that has not been available to the customer for use for over a year nowI bought into go daddy based on a lie and the fact that them knowing that a [redacted] store is not possible and yet the do not remove the sale tacit and faults advertisement(s) My resolution to this was to repair the coding to the [redacted] store ASAP (so I could utilize the payed for offer) "OR" remove the faults advertisement scamsNeither of which were addressed in go daddy's resolutionThis is about the slight of hand tactics go daddy uses in acquiring hundreds if not thousands of new customers like meThis company collects customer money under pretencehttps://www.godaddy.com/hosting/website-builder.aspx?isc=gdbbp2228&ci=si...⇄ page to image Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted] The complainant had purchased an Economy Linux Shared hosting plan that they had manually renewed each month from within their customer account since November 25, Per the complainant’s account preferences, GoDaddy was instructed to not renew the complainant’s hosting account and did so in a good faith effort to honor its agreements with the complainant Account management and maintaining independent data backups are a customer responsibility.GoDaddy provided days of live site service without receiving payment from the complainantWhen this day period ended, the site was suspended for nonpayment and GoDaddy held the data for an additional daysAfter this time frame (days of nonpayment) the account is deletedIf the complainant does not have their own backups on hand GoDaddy will attempt to restore the site for a $feeThis not a punitive fee, but one to offset GoDaddy's labor and services cost.Previously, GoDaddy has waived an identical instance for the complainant in November 2013, absorbing labor costs of $ GoDaddy educated the customer and explained their responsibility in accordance with the above agreements.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy previously absorbed $in costs for the complainant, and educated them to avoid this situation GoDaddy cannot continue to absorb these costs due to the complainant’s lack of account management If the complainant has their own independent data backups, they are welcome to purchase and set up a new hosting account and restore those files Otherwise, if the complainant does not have their own backups on hand, GoDaddy will attempt to restore the site files, however the $fee must be paid in addition to the cost of purchasing a new hosting account.If the complainant has additional concerns or questions, our customer care staff is available hours a day, days a week, and is happy to assist them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have repeatedly explained to GoDaddy already that I did not receive their emails They claim to have sent several emails to me which I never gotI have also explained to them that they default all donains to renew automatically which is a deceptive business practiceIf they didn't deceive they wouldn't have renewals This is shady These tactics should be stopped There are hundreds of complaints against them about this.very issue I never go to their site nor do I care to do business with them I will do a chargeback with ***They should refund my money those crooks I didn't authorize those transactions and as far as I am concerned they are corporate theives They should be punished Give me back my money [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Thank you for the opportunity to address our customer's concerns Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx On July 20, 2016, our customer purchased GoDaddy’s Domain Buy Service for the domain in question during an online transactionThis service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration On that same date our customer submitted a minimum/maximum offer for the domainGoDaddy’s Domain Buy team reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two partiesGoDaddy has continued to reach out to the owner of domain in question but has not received a reply RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them Thank you again for the opportunity to address the concerns presented by our customer Kind regards, Ken C [redacted] Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Direct Affiliate Program AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 4, the complainant had sent an inquiry to our support teams regarding outstanding commissions earned from participating in the GoDaddy Direct Affiliate Program The complainant was instructed to contact the proper team within our organization to properly assist, which is [redacted] @godaddy.com.On December 17, and December 18, the complainant contacted our Direct Affiliate team with their inquiry regarding commissions earned In order to facilitate the final payment of commissions earned in the GoDaddy Direct Affiliate Program, the complainant was instructed to update their payee account on record with us and was provided instructions to do so Once that process had been completed, the applicable payment may then be issued RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our Direct Affiliate team has been in contact with the complainant Once the complainant updates their payee information using the instructions that had been provided to them, our Direct Affiliate team may expedite the payment of applicable commissions Any additional questions or concerns regarding this matter may by submitted by the complainant directly to [redacted] @godaddy.comEducation:What is the GoDaddy Direct Affiliate Program? –https://support.godaddy.com/help/article/4627Earning Commission as a GoDaddy Direct Affiliate –https://support.godaddy.com/help/article/6045Setting up Your Affiliate Account’s Payee Method –https://support.godaddy.com/help/article/6055Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: [redacted] Universal Terms of Service Agreement [redacted] Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted] On May 12, 2014, our customer purchased a Business Website Builder plan and a Search Engine Visibility plan for a one-year term via an online transaction This is for the period ending May 12, On May 12, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the services upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer However, the customer's financial institution declined payment and our customer was notified of the failed transaction via email.GoDaddy sent a renewal notice prior to the expiration of these services on May 2, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.On both May 12, and May 13, respectively, members of our Customer Care team attempted to connect with our customer to discuss the failed renewal attempts and provide any account assistance that may have been requestedBoth attempts to connect with our customer were unsuccessfulGo Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced above.On May 21, 2015, per our customer's account preferences, GoDaddy successfully renewed the Search Engine Visibility service in question for another one-year term and did so in a good faith effort to honor its agreements with the customer.On May 22, 2015, per our customer's account preferences, GoDaddy successfully renewed the Website Builder service in question for another one-year term and did so to honor its agreements with the customer.Our customer did not contact our Customer Care teams prior to submitting their correspondence to the Revdex.com.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Specifically, GoDaddy renewed our customer's services upon expiration per their account preferences.Our office has been unsuccessful in connecting with our customer to discuss their concernsThe Website Builder and Search Engine Visibility services in question are currently eligible for a refund per our Refund Policy, provided our customer cancels the services within days of the renewal dateOur Customer Care team is available at ###-###-#### or by chat by visiting [redacted] should our customer require assistance with cancellation of the service and to request a refund.EDUCATION:For future reference, our customer may find the following support articles helpful:Canceling Products - [redacted] Managing Renewals for Products and Services - [redacted] Refund Policy - [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards, [redacted] Office of the CEO - GoDaddy
I reject GoDaddy's responseI was contacted just now that they did return my $fee - which was a good step but not enoughThey need to change their practices not blame their loyal customers who have paid for years on timeCustomers with a positive history should certainly be treated betterSee attached screenshots/jpgs for the following section: 1) Renewal Notices: The notices are not clearThey do not indicate which websites the products are associated withThey contain conflicting information & buttons that do not function properlyThey say to renew but also say renewal is not possibleThe Go To My Renewals button goes to a screen that does not show that specific product that is being cancelled2) Renewal does not show cancelled itemsThere is no place to see a list of cancelled items or even account history to help problem solve3) Renewal receipts: Notice that I did in fact renew multiple domains & products in the weeks prior to the cancellationThis should have at least triggered a different response from GoDaddy rather than deletionI have had to update my credit information many times in the past & never had sites deletedSee attached Word Document for actions needed – including: 1) GoDaddy should send physical mail when deletion is possible2) GoDaddy should have account freezes first before deletion3) Notice should be days past due for accnt freezedays min written by mail (USP) notice before deletion4) Fees for restoration should be disclosed in Renewal Notices5) GoDaddy should not oversell to their customers unneeded products6) Holiday periods should be dealt with differently7) Great personal distress.See the attached word document for more detail
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, the product in question was automatically renewed upon expiration per our customer’s account preferencesOur customer was properly notified the requested refund could not be expedited immediately and may take to business days to be reflected with their financial institution, regardless of the duration of time between the transaction occurring and contacting our support teamsWe appreciate our customer's candid feedback about our service levels.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Terrible response Barely relevant to the complaint Please re-read the complaint and respond directly to the issues such as billing RECEIPT issued (rather than notice of auto pay upcoming) then some time later FAILED billing notice Now I also see I'm FORCED to "auto renew" AND GoDaddy STORES MY INFO **AND [redacted] sets to AutoRenew even when I do NOT check the box to do so!! Also I can NOT DELETE payment methods, forced stored due to "auto renewing product" Terrible response, Terrible business practices! I'm happy to attach screen shots for ALL, and demonstrate live Also GoDaddy did not include copy of this "AGREEMENT" and proof customer accepted it.Basically you're saying"we took your money because we can, and we know moving your domain name and content is a serious pain"In addition sending a FREE TEXT ALERT to customers is *super common [redacted] these days
Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February our customer contacted GoDaddy’s Customer Sales and Support team via phone and consolidated multiple domain names in the amount of $The ability to consolidate .COM and .NET domains is a service GoDaddy offers to our customers as convenience to change the renewal dates from the initial registration date to a selected date The fee for this convenience is $per domain ($for domains with Private Registration), per month adjusted.On March 18, our customer submitted a charge back through their financial institution, which led to GoDaddy’s repossession of the Domain Names in questionOur customer contacted our customer sales and support to inquire about re-activating the domains and was advised of the $administrative fee for processing a charge backOur customer did pay $which includes the $and the domains have been re-activatedContrary to our customers understanding, there was no charge for domain renewals after the consolidation on February 12, RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceAt this time, the chargeback has been resolved and the domains were re-activatedAs such we feel this matter is resolvedThank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customerWe stand by our previous responseGoDaddy restored the customer’s content from the Ultimate Hosting plan to the Deluxe plan within their accountDoing so eliminated the need for the customer to upload their dataTo be clear, when GoDaddy migrates or restores content on behalf of our customers, we will not modify the content itselfAs such, it is likely the customer had to make some content modifications to their site for it to function properly on the server they were moved toThank you again for the opportunity to address and bring clarity to the additional concerns presented by the customer.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
My bank withdrew payment once, then godaddy billed me again and my bank said it could not withdraw payment second time because of what godaddy told them that I was past deadline for me to NOT renew.GoDaddys response to the Revdex.com is generic and they did not give me ample time to withdraw my "auto" renewal because I had to wait too long to get my password reset due to the "two step" process they said I chose.It seems that when people sign up originally, they are, like me, unwittingly obligated to signing up for renewal because some check boxes are "AUTOMATICALLY" checked by GoDaddy.The only thing I ever wanted from GoDaddy was a domain name or twoI never wanted, ordered, or USED any service that they charged me forThat is what is the major problem hereI dont want the service, use the service or need the service they said I ordered but am telling them I did NOT orderIt was automatically ordered for me cause I failed to UNCHECK some box that THEY checkedAlso my two step renewal took too long to get and I missed the deadline for that reason alsoThey fail to care, understand and love to take my money for NOTHING I have or will use, need or order.This is a dishonest practice and is taking advantage of customers.I am sure I am not the only one victim to this corporate abuseIf this is not settled I will never do business with GoDaddy again and I will do my best to let others know how I was ripped off.They are a multi-million dollar company and they don't care about the small guy who needs every penny to survive.This is very disheartening and typical of huge companies whose customer service is lacking and customer satisfaction low if not existent on their list of priorities.There are plenty of other companies I can buy domain names from and do web hosting with if I ever need to.GoDaddy seems to be all about ripping off people when they can get away with it
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 16, 2015, our customer purchased a domain name via online transaction as part of an expired domain auction During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction siteDomains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction This renewal is for a one year term from the end of the domain name’s previous registration period, as outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed toRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with the year registration term agreed to, and as such we are unable to honor their request for a refund or an extension of the domain’s registration at no charge.If our customer wishes to maintain this domain name’s registration, they will need to act in a timely manner, as the domain name in question has reached a redemption status As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $redemption fee normally associated with a domain in this status Our customer may contact our 24/Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 3, 2016, our customer purchased a Managed WordPress hosting plan for a three-year term over the phone with a representativeOn April 3, 2016, our customer connected with our 24/Customer Care Center with concerns pertaining to orders not showing within a third party shopping cart softwareOur customer was correctly educated and directed to the third party for assistance with plugin issues.On November 21, 2016, our customer reached out with regard to an unexpected technical issue being addressed by our server administratorsOur teams worked quickly to resolve the issue and minimize any impact to our customerRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s website encountered issues related to third party software and plugins being usedThese issues were not related to the functionality of the hosting platformInstead of working with our hosting teams to resolve these concerns, our customer chose to cancel the services in questionWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Per our publicly posted refund policy the hosting plan in question is not eligible for refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:While I welcome godaddy's action of refunding me the charged amount, I am disappointed to view godaddy's response text and their unwillingness to accept the fact that they did not provide the level of service they promisedI have been using [redacted] operating system for over years and I know how to check how much disk space is leftLike I explained in my original complaint, when the issue happened, I checked the disk spaceI used 56G and the available disk space shown was zeroActually, even godaddy's customer service people acknowledged that the issue was with them and told me that the disk that hosted my virtual server ran out of space, and that was why my virtual server could not get any more disk space although it was entitled toPlease feel free to go listen to the customer service tapeAlso, after I was told that the issue was resolved and that I have the disk space now, I used the same command to check disk space and verified that the disk space was indeed made availableSo, my command to check disk space was correctI suggest that godaddy be honest about what happened and accept responsibilityIf they don't even accept the fact that their service had an issue, how can we expect them to correct the issue and become a better business? On the ground of being honest about what happened and be responsible to people who will be using this complaint as a reference, I cannot accept Godaddy's responseAt this point, since Godaddy has already refunded me the charged amount, all we need from Godaddy is an apology to resolve this issue Regards, [redacted] **