Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On November 17, 2016, our customer purchased GoDaddy’s Domain Buy Service for the domain in question when speaking with a GoDaddy support agentThis service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration On that same date our customer submitted a minimum/maximum offer for the domain.Contrary to our customer’s understanding, GoDaddy’s Domain Buy team has reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two partiesGoDaddy has continued to contact the owner of domain in question but has not received a replyAdditionally, GoDaddy’s Domain Buy team has reached out via email to our customer to inform them where we currently standGoDaddy will contact the owners of a domain in this situation with the information publically availableHowever, this does not always guarantee a timely responseRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO- GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 21, 2014, our customer purchased two domain registrations via online transaction During this transaction, our customer added Protected Registration to the domainsProtected Registration is the highest level of domain protection that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domainDomains with this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer by phone to discuss their concerns and was unsuccessful.The Protected Registration service functioned as advertised Our customer submitted their request to cancel the Protected Registration service on June 1, As our customer had submitted the necessary identification information, the Protected Registration service was canceled and subsequently refunded to the original payment method on June 2, We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseBased on the customer’s original complaint it appears the customer’s contact information was gathered from their WHOIS listing for the domain nameThe Internet Corporation of Assigned Names and Numbers (***) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registeredGoDaddy offers private registration services as an aservice for select domain names via an affiliate company, [redacted] ***This service masks the registration information required by [redacted] and replaces it with [redacted] ***’s informationWhile GoDaddy does offer private registration services, it does so as an aservice and at a costWhile other providers may provide this for free, [redacted] is a business with staff and overheadAs such their services cannot be provided at no costThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] On December 11, our customer purchased a domain name transfer for the domain in question via an online transactionDuring the same transaction, the customer added our premium Protected Registration serviceOne of the features of Protected Registration is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department On December 30, 2014, our customer submitted a request to have Protected Registration removed from their domainOur support staff responded with a request for documentation proving ownership of the domain based on the information provided to us by the customer when the service was establishedThe customer had full control over their Registrant and Organization (business) information at the previous registrar that subsequently carried over to GoDaddy during the transferIt is a Registrants’ (customer) responsibility to ensure accuracy of their data Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification Additionally, our Protected Registration includes privacy service through an affiliate company, [redacted] ***® (***)( [redacted] ) Private registration shields a domain owner’s personal contact information within the public Whois directory by listing ***'s name, mailing address, and phone number instead of the customer’s personal contact informationIt appears this may be what our customer is referring to with their claim that GoDaddy entered fictitious information within their accountGoDaddy does not arbitrarily add or make changes to personal information within customer accountsOur request for documentation was based solely on the information provided to us by the customer from within their account Our customer has completed the process of removing the Protected Registration service from their domain nameThey may now cancel the domain name registration from within their account Education: The following GoDaddy Support article will be helpful to our customer in canceling any unwanted product: Canceling Products [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer or party authorized to act on their behalf acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 2015, our customer or the authorized party created a new GoDaddy account and subsequently purchased a domain name registration for a two-year term via an online transaction.GoDaddy takes customer security and our commitment to preventing fraud very seriously The transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure that the owner of the payment method has authorized the transaction RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question has been administratively locked on October 8, Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed To unlock the account in question, we encourage our customer to work with our Verification Office Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted] On February 26, the complainant contacted our Customer Care Center to request that their businesses’ listing in GoDaddy’s Get Found (formerly Locu) service be removed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.At this time the complaint’s listing has been removed from GoDaddy’s Get Found service and we consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, our customer purchased an Unlimited Business Email Plan via online transaction for a two-year termOur customer has regularly renewed this email plan through online transactions, phone transactions as well as automatic renewals.On September 22, 2014, our customer logged into their GoDaddy account and disabled their automatic renewal setting on the Unlimited Business Email Plan.On December 17, 2016, the email plan in question failed billingPer our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's email plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.On December 18, 2016, our customer logged into their GoDaddy account and manually renewed their email plan for a one-year term.Our customer contacted our customer care teams on April 7, 2017, requesting a refund for the email plan in question and was properly informed the email plan was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, our customer created their account and purchased via an online transaction a domain name registration for a two-year term This was for a service period ending August 26, On August 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good-faith effort to honor its agreements with the customer GoDaddy sent renewal notices prior to the expiration date on:• July 27, at 8:a.mMST (30-day notice)• August 21, at 5:a.mMST (5-day notice)• August 27, at 7:a.mMST (Renewal receipt)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken As no action was taken, GoDaddy automatically renewed our customer’s domain name for a two-year term This is for a period ending August 26, 2017.GoDaddy provides customers with full control over the automatic renewal feature Customers may manage this preference at any time within their GoDaddy account Account management is a customer responsibility On September 5, (days after renewal), our customer logged into their account and turned automatic renewal off for their domain name registration They then contacted GoDaddy’s customer care team to request a refund Per our Refund Policy, certain domain names (our customer’s included) that automatically renew for a multi-year term are only eligible for a refund if they are canceled within days of their expiration date As such, our customer’s request for a refund was declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer As our customer has disabled the renewal preference on the domain name in question, GoDaddy will continue to honor its agreements and not attempt to renew the service upon expiration.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +480-505-or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] *** Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Hello, after reading GoDaddy's response made me laugh and upset at sametime When I renewal, I was not informed about any new upgrades of website builder at all I never got emails about new version of website builderInstead got spam email and phone calls about other service offers The other thing that makes me laugh is that they are saying I called once No, I talked to customer support for help on Website Builder (new version) twice and did not get the help I was looking for Spent good minutes dealing with customer service Thats why on third time calling thats when I requested refund because I was barely into the one year renewal.I understand about refund policy, but when GoDaddy lied, not informing customers of updates and no customer service help I feel my money was not going to good use and be waste on my part Thats why I ask for refund Which by the way, if you want to search how to get refund on GoDaddy's website Its very hard to find, thank you for linkHonestly, I feel that I lost money on service that was not provided to me correctly and honestly If they stand by their customer service and the good faith of their products They would have helped me and adjust the program to my needs Instead got rude customer service and rude manager.I understand if I am halfway through my renewal or towards my end of renewal, I will not get a refund But couple months into my renewal, I think there should be some kind of refund, an pro-rate refundThats all I ask, somekind of refund because GoDaddy did not stand by their customer service and the good faith of their productsAny questions or concerns, let me knowThank you [redacted]
Thank you for the opportunity to address our customer’s additional concernsUnfortunately, it appears does not appear that the attachment was receivedWe will gladly review and address these concerns should our customer resubmit them, preferably in the same manner as their original complaint if possibleThey may also contact us directly via email at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx... On January 22, 2016 a domain our customer had been utilizing expired. Per their account preferences, GoDaddy was instructed to not automatically renew the domain upon expiration and did not do so in a good faith effort to honor its agreements.GoDaddy sent notices prior to the expiration on:• October 24, 2015• November 23, 2015• December 23, 2016• January 7, 2016• January 17, 2016GoDaddy sent notices after the expiration on:• January 23, 2016• January 27, 2016• February 3, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed the normal expiration life-cycle and has since been acquired by another party. On March 8, 2016 our customer purchased GoDaddy's Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain registrant and potentially negotiate a sale of the registration. GoDaddy reached out to the current registrant of the domain in question and they declined the sale for the amount offered by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent notices pre- and post-expiration to our customer to inform of their expiring domain. Furthermore, GoDaddy’s agent did contact the current registrant to negotiate a sale of the domain. As such, and per our Refund Policy, GoDaddy is unable to provide the requested refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 28, 2015, our customer purchased the domain name in question for a one year term via online transaction On April 3, our customer opted to add private registration to the domain for the remainder of its registration term.On March 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and privacy service in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices prior to the expiration date, including the following dates:• February 26, 2016• March 22, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.After the domain renewal, our customer contacted GoDaddy’s customer care chat team to request a refund of the domain name and privacy Our customer was correctly informed at that time that the domain name’s registration is non-refundable.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s chat team provided our customer with a refund of the private registration associated with the domain in question If our customer does not wish to continue the domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 12, 2017, our customer was notified via email of improper usages of their hosting account; our customer has been using their hosting account as a file repository, adversely affecting other customers on the same hosting server This notification indicated our customer would need to bring their hosting account into compliance by September 19, Our hosting teams again notified our customer via email on September 19, of the continued issues with their hosted files While some action had been taken by our customer, it was not enough to bring their hosted file content into compliance, and as such, the hosting account in question was suspended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of filesOur customer has access to their hosted content via FTP and via the Plesk Control Panel to access and remove unnecessary files Our customer will need to remove files, and respond to our hosting teams with specific details of steps taken to prevent further recurrence in order to be considered for reinstatement Alternatively, our customer can cancel their hosting to receive a refund to their original payment method or as In-Store Credit to use toward purchase of a compatible hosting plan, such as a dedicated server Our Customer Care teams can assist with a refund or server purchase.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2017, our customer contacted GoDaddy to renew a domainDuring this interaction, our customer was given the option to synchronize the billing dates for the products within their account which they intended to keepOur customer was advised of the cost to do soThey asked if monthly billing was an option and was advised it was notOur customer then authorized the payment for the amount they were quoted.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the hosting service in question is no longer eligible for a refund, GoDaddy will make an exception to our Refund Policy and issue a refund to our customer for the time remaining on their hosting plan, provided they cancel the hosting service by May 23, Our customer may reach us at [email protected] to let us know they have canceled the hosting serviceThe article referenced below includes instructions they may find helpful.Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Th...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Arthur Reeves
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 14, the complainant purchased a Website Builder Business Plus for a one year term during an online transactionGo Daddy sent a renewal notice to the complainant on July 4, On July 14, per the complainants account preferences, GoDaddy was instructed to automatically renew their Website Builder Plan and attempted to do so in an attempt to honor its agreements with the complainant The complainant's financial institution declined this payment request.GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attemptsThese notices informed the customer their Website Builder Plan was at risk of being canceled unless additional action was takenThese notices were sent on• July 14, 2015• July 24, 2015• August 3, On August 3, the Website Builder plan was cancelledShortly after a cancelation notice was emailed the complainant contacted GoDaddy’s Customer Care Center and purchased and a new Website Builder Business Plus for a three year term and a restoreThe complainant has requested a refund of the restoration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service On the day the Website Builder expired, in this case July 14, 2015, the complainant’s agreed and purchased term of hosting ended After the complainant's agreed and purchased term ended, GoDaddy provided days of live site service without receiving payment from the complainantWhen this day period ended, the site was suspended for nonpayment GoDaddy then held the website data for an additional days before the site content was deleted In total GoDaddy provided days of service without payment prior to cancellation.As a onetime exception GoDaddy is providing the complainant with a full refund for the Website Builder RestorePlease allow to days for this to reflect with their financial institutionEDUCATION:The complainant might find this article on product renewals useful.Managing Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2017, our customer purchased a Deluxe cPanel hosting plan for a five-year term with Content Migration for one domain nameOur customer intended to move other websites to this hosting plan along with the website GoDaddy was moving on their behalfOn April 10, 2017, our Outbound Customer Care team reached out to our customer to discuss their next steps toward moving multiple websites to their newly purchased Deluxe cPanel hosting planOur customer chose to cancel the hosting plan and received a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Content Migration was in progress and therefore non-refundable at the time our customer chose to cancel the hosting plan in questionsOur Refund Policy can be publicly located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2016, with assistance from GoDaddy’s customer care team, our customer purchased a domain name with private registration, Search Engine Visibility, and an Office email plan, each for respective 2-year terms.On January 24, 2017, our customer contacted our customer care team to request a pro-rated refund on the products in question Our customer care team informed our customer that the products were no longer refund-eligible per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office understands this is a very unfortunate incident for our customer As a one-time exception to GoDaddy’s refund policy, our office is willing to refund one year of the Search Engine Visibility, Office email, and domain private registration, totaling $106.20, if the products are canceled by January 31, If our customer would like to take advantage of this offer, they may contact our office directly via email at [email protected] domain name in question is non-refundableOur customer may find the following articles helpful:Cancel Products in my GoDaddy account:https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468G...⇄ Refund Policy:http://x.co/refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, 2017, our customer activated five separate 30-day trials of GoDaddy’s GoCentral website builder GoCentral is a proprietary, do-it-yourself, template based product for constructing a website When starting a 30-day free trial, customers must explicitly click on the “Start for Free” button, and during this process, our customers acknowledge and agree to our Universal Terms of Service Agreement in order to proceed.After activating GoCentral trials, there are multiple points in a customer’s account where a customer is notified of the upcoming renewal of these products.On June 7, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated on the products in question on June 13, This chargeback withdrew payments made to GoDaddy and the products were suspended from the accountIf our customer did not initiate this chargeback, they should consult their financial institution for helpIf our customer reverses the chargeback with their financial institution, our office will provide a refund for the three non-activated GoCentral products, totaling $539.64, as a one-time exception to our Refund Policy Future refunds would be provided in accordance with the Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
GoDaddy hired Complete Payment RecoveryI did not authorize GoDaddy to draft funds for a renewalThe draft was a one time charge to pay for domain nameI spoke with Jaimee at billing department and she talked with Christy her supervisorThey requested $from me to order Complete Payment Recovery to stop the harassment callsI am not going to pay a cent so this is my last email requesting that you order billing to clean this up or I will file by end of the week a $10,small claim case against GoDaddy and Complete Payment Recovery un less GoDaddy clears my name and orders Complete Payment Recovery to stop collections
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On November 17, 2016, our customer purchased GoDaddy’s Domain Buy Service for the domain in question when speaking with a GoDaddy support agentThis service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration On that same date our customer submitted a minimum/maximum offer for the domain.Contrary to our customer’s understanding, GoDaddy’s Domain Buy team has reached out to the current owner of the domain name in an attempt to assist in brokering a sale between the two partiesGoDaddy has continued to contact the owner of domain in question but has not received a replyAdditionally, GoDaddy’s Domain Buy team has reached out via email to our customer to inform them where we currently standGoDaddy will contact the owners of a domain in this situation with the information publically availableHowever, this does not always guarantee a timely responseRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s Domain Buy team has reached out to our customer and provided them an update on our attempts to broker a sale of the domain for them.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO- GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 21, 2014, our customer purchased two domain registrations via online transaction During this transaction, our customer added Protected Registration to the domainsProtected Registration is the highest level of domain protection that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domainDomains with this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer by phone to discuss their concerns and was unsuccessful.The Protected Registration service functioned as advertised Our customer submitted their request to cancel the Protected Registration service on June 1, As our customer had submitted the necessary identification information, the Protected Registration service was canceled and subsequently refunded to the original payment method on June 2, We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseBased on the customer’s original complaint it appears the customer’s contact information was gathered from their WHOIS listing for the domain nameThe Internet Corporation of Assigned Names and Numbers (***) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registeredGoDaddy offers private registration services as an aservice for select domain names via an affiliate company, [redacted] ***This service masks the registration information required by [redacted] and replaces it with [redacted] ***’s informationWhile GoDaddy does offer private registration services, it does so as an aservice and at a costWhile other providers may provide this for free, [redacted] is a business with staff and overheadAs such their services cannot be provided at no costThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy Agreement The latest version of this agreement and other legal agreements may be found at: [redacted] On December 11, our customer purchased a domain name transfer for the domain in question via an online transactionDuring the same transaction, the customer added our premium Protected Registration serviceOne of the features of Protected Registration is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department On December 30, 2014, our customer submitted a request to have Protected Registration removed from their domainOur support staff responded with a request for documentation proving ownership of the domain based on the information provided to us by the customer when the service was establishedThe customer had full control over their Registrant and Organization (business) information at the previous registrar that subsequently carried over to GoDaddy during the transferIt is a Registrants’ (customer) responsibility to ensure accuracy of their data Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification Additionally, our Protected Registration includes privacy service through an affiliate company, [redacted] ***® (***)( [redacted] ) Private registration shields a domain owner’s personal contact information within the public Whois directory by listing ***'s name, mailing address, and phone number instead of the customer’s personal contact informationIt appears this may be what our customer is referring to with their claim that GoDaddy entered fictitious information within their accountGoDaddy does not arbitrarily add or make changes to personal information within customer accountsOur request for documentation was based solely on the information provided to us by the customer from within their account Our customer has completed the process of removing the Protected Registration service from their domain nameThey may now cancel the domain name registration from within their account Education: The following GoDaddy Support article will be helpful to our customer in canceling any unwanted product: Canceling Products [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] ###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer or party authorized to act on their behalf acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 2015, our customer or the authorized party created a new GoDaddy account and subsequently purchased a domain name registration for a two-year term via an online transaction.GoDaddy takes customer security and our commitment to preventing fraud very seriously The transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentialsOur goal is to reasonably ensure that the owner of the payment method has authorized the transaction RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question has been administratively locked on October 8, Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed To unlock the account in question, we encourage our customer to work with our Verification Office Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted] On February 26, the complainant contacted our Customer Care Center to request that their businesses’ listing in GoDaddy’s Get Found (formerly Locu) service be removed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.At this time the complaint’s listing has been removed from GoDaddy’s Get Found service and we consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, our customer purchased an Unlimited Business Email Plan via online transaction for a two-year termOur customer has regularly renewed this email plan through online transactions, phone transactions as well as automatic renewals.On September 22, 2014, our customer logged into their GoDaddy account and disabled their automatic renewal setting on the Unlimited Business Email Plan.On December 17, 2016, the email plan in question failed billingPer our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's email plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.On December 18, 2016, our customer logged into their GoDaddy account and manually renewed their email plan for a one-year term.Our customer contacted our customer care teams on April 7, 2017, requesting a refund for the email plan in question and was properly informed the email plan was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, our customer created their account and purchased via an online transaction a domain name registration for a two-year term This was for a service period ending August 26, On August 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good-faith effort to honor its agreements with the customer GoDaddy sent renewal notices prior to the expiration date on:• July 27, at 8:a.mMST (30-day notice)• August 21, at 5:a.mMST (5-day notice)• August 27, at 7:a.mMST (Renewal receipt)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken As no action was taken, GoDaddy automatically renewed our customer’s domain name for a two-year term This is for a period ending August 26, 2017.GoDaddy provides customers with full control over the automatic renewal feature Customers may manage this preference at any time within their GoDaddy account Account management is a customer responsibility On September 5, (days after renewal), our customer logged into their account and turned automatic renewal off for their domain name registration They then contacted GoDaddy’s customer care team to request a refund Per our Refund Policy, certain domain names (our customer’s included) that automatically renew for a multi-year term are only eligible for a refund if they are canceled within days of their expiration date As such, our customer’s request for a refund was declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer As our customer has disabled the renewal preference on the domain name in question, GoDaddy will continue to honor its agreements and not attempt to renew the service upon expiration.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +480-505-or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] *** Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Hello, after reading GoDaddy's response made me laugh and upset at sametime When I renewal, I was not informed about any new upgrades of website builder at all I never got emails about new version of website builderInstead got spam email and phone calls about other service offers The other thing that makes me laugh is that they are saying I called once No, I talked to customer support for help on Website Builder (new version) twice and did not get the help I was looking for Spent good minutes dealing with customer service Thats why on third time calling thats when I requested refund because I was barely into the one year renewal.I understand about refund policy, but when GoDaddy lied, not informing customers of updates and no customer service help I feel my money was not going to good use and be waste on my part Thats why I ask for refund Which by the way, if you want to search how to get refund on GoDaddy's website Its very hard to find, thank you for linkHonestly, I feel that I lost money on service that was not provided to me correctly and honestly If they stand by their customer service and the good faith of their products They would have helped me and adjust the program to my needs Instead got rude customer service and rude manager.I understand if I am halfway through my renewal or towards my end of renewal, I will not get a refund But couple months into my renewal, I think there should be some kind of refund, an pro-rate refundThats all I ask, somekind of refund because GoDaddy did not stand by their customer service and the good faith of their productsAny questions or concerns, let me knowThank you [redacted]
Thank you for the opportunity to address our customer’s additional concernsUnfortunately, it appears does not appear that the attachment was receivedWe will gladly review and address these concerns should our customer resubmit them, preferably in the same manner as their original complaint if possibleThey may also contact us directly via email at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx... On January 22, 2016 a domain our customer had been utilizing expired. Per their account preferences, GoDaddy was instructed to not automatically renew the domain upon expiration and did not do so in a good faith effort to honor its agreements.GoDaddy sent notices prior to the expiration on:• October 24, 2015• November 23, 2015• December 23, 2016• January 7, 2016• January 17, 2016GoDaddy sent notices after the expiration on:• January 23, 2016• January 27, 2016• February 3, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed the normal expiration life-cycle and has since been acquired by another party. On March 8, 2016 our customer purchased GoDaddy's Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain registrant and potentially negotiate a sale of the registration. GoDaddy reached out to the current registrant of the domain in question and they declined the sale for the amount offered by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent notices pre- and post-expiration to our customer to inform of their expiring domain. Furthermore, GoDaddy’s agent did contact the current registrant to negotiate a sale of the domain. As such, and per our Refund Policy, GoDaddy is unable to provide the requested refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 28, 2015, our customer purchased the domain name in question for a one year term via online transaction On April 3, our customer opted to add private registration to the domain for the remainder of its registration term.On March 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and privacy service in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices prior to the expiration date, including the following dates:• February 26, 2016• March 22, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.After the domain renewal, our customer contacted GoDaddy’s customer care chat team to request a refund of the domain name and privacy Our customer was correctly informed at that time that the domain name’s registration is non-refundable.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s chat team provided our customer with a refund of the private registration associated with the domain in question If our customer does not wish to continue the domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 12, 2017, our customer was notified via email of improper usages of their hosting account; our customer has been using their hosting account as a file repository, adversely affecting other customers on the same hosting server This notification indicated our customer would need to bring their hosting account into compliance by September 19, Our hosting teams again notified our customer via email on September 19, of the continued issues with their hosted files While some action had been taken by our customer, it was not enough to bring their hosted file content into compliance, and as such, the hosting account in question was suspended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of filesOur customer has access to their hosted content via FTP and via the Plesk Control Panel to access and remove unnecessary files Our customer will need to remove files, and respond to our hosting teams with specific details of steps taken to prevent further recurrence in order to be considered for reinstatement Alternatively, our customer can cancel their hosting to receive a refund to their original payment method or as In-Store Credit to use toward purchase of a compatible hosting plan, such as a dedicated server Our Customer Care teams can assist with a refund or server purchase.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 26, 2017, our customer contacted GoDaddy to renew a domainDuring this interaction, our customer was given the option to synchronize the billing dates for the products within their account which they intended to keepOur customer was advised of the cost to do soThey asked if monthly billing was an option and was advised it was notOur customer then authorized the payment for the amount they were quoted.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the hosting service in question is no longer eligible for a refund, GoDaddy will make an exception to our Refund Policy and issue a refund to our customer for the time remaining on their hosting plan, provided they cancel the hosting service by May 23, Our customer may reach us at [email protected] to let us know they have canceled the hosting serviceThe article referenced below includes instructions they may find helpful.Delete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Th...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Arthur Reeves
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 14, the complainant purchased a Website Builder Business Plus for a one year term during an online transactionGo Daddy sent a renewal notice to the complainant on July 4, On July 14, per the complainants account preferences, GoDaddy was instructed to automatically renew their Website Builder Plan and attempted to do so in an attempt to honor its agreements with the complainant The complainant's financial institution declined this payment request.GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attemptsThese notices informed the customer their Website Builder Plan was at risk of being canceled unless additional action was takenThese notices were sent on• July 14, 2015• July 24, 2015• August 3, On August 3, the Website Builder plan was cancelledShortly after a cancelation notice was emailed the complainant contacted GoDaddy’s Customer Care Center and purchased and a new Website Builder Business Plus for a three year term and a restoreThe complainant has requested a refund of the restoration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service On the day the Website Builder expired, in this case July 14, 2015, the complainant’s agreed and purchased term of hosting ended After the complainant's agreed and purchased term ended, GoDaddy provided days of live site service without receiving payment from the complainantWhen this day period ended, the site was suspended for nonpayment GoDaddy then held the website data for an additional days before the site content was deleted In total GoDaddy provided days of service without payment prior to cancellation.As a onetime exception GoDaddy is providing the complainant with a full refund for the Website Builder RestorePlease allow to days for this to reflect with their financial institutionEDUCATION:The complainant might find this article on product renewals useful.Managing Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2017, our customer purchased a Deluxe cPanel hosting plan for a five-year term with Content Migration for one domain nameOur customer intended to move other websites to this hosting plan along with the website GoDaddy was moving on their behalfOn April 10, 2017, our Outbound Customer Care team reached out to our customer to discuss their next steps toward moving multiple websites to their newly purchased Deluxe cPanel hosting planOur customer chose to cancel the hosting plan and received a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Content Migration was in progress and therefore non-refundable at the time our customer chose to cancel the hosting plan in questionsOur Refund Policy can be publicly located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2016, with assistance from GoDaddy’s customer care team, our customer purchased a domain name with private registration, Search Engine Visibility, and an Office email plan, each for respective 2-year terms.On January 24, 2017, our customer contacted our customer care team to request a pro-rated refund on the products in question Our customer care team informed our customer that the products were no longer refund-eligible per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office understands this is a very unfortunate incident for our customer As a one-time exception to GoDaddy’s refund policy, our office is willing to refund one year of the Search Engine Visibility, Office email, and domain private registration, totaling $106.20, if the products are canceled by January 31, If our customer would like to take advantage of this offer, they may contact our office directly via email at [email protected] domain name in question is non-refundableOur customer may find the following articles helpful:Cancel Products in my GoDaddy account:https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468G...⇄ Refund Policy:http://x.co/refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, 2017, our customer activated five separate 30-day trials of GoDaddy’s GoCentral website builder GoCentral is a proprietary, do-it-yourself, template based product for constructing a website When starting a 30-day free trial, customers must explicitly click on the “Start for Free” button, and during this process, our customers acknowledge and agree to our Universal Terms of Service Agreement in order to proceed.After activating GoCentral trials, there are multiple points in a customer’s account where a customer is notified of the upcoming renewal of these products.On June 7, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated on the products in question on June 13, This chargeback withdrew payments made to GoDaddy and the products were suspended from the accountIf our customer did not initiate this chargeback, they should consult their financial institution for helpIf our customer reverses the chargeback with their financial institution, our office will provide a refund for the three non-activated GoCentral products, totaling $539.64, as a one-time exception to our Refund Policy Future refunds would be provided in accordance with the Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
GoDaddy hired Complete Payment RecoveryI did not authorize GoDaddy to draft funds for a renewalThe draft was a one time charge to pay for domain nameI spoke with Jaimee at billing department and she talked with Christy her supervisorThey requested $from me to order Complete Payment Recovery to stop the harassment callsI am not going to pay a cent so this is my last email requesting that you order billing to clean this up or I will file by end of the week a $10,small claim case against GoDaddy and Complete Payment Recovery un less GoDaddy clears my name and orders Complete Payment Recovery to stop collections