Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 2, 2015, our customer purchased the domain name in question for a two-year term via online transaction.On January 3, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question for an additional two-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple renewal notices prior to the expiration date, including on December 3, and December 28, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Our customer has multiple customer accounts, and there are no noted interactions with our customer care in any of our customer’s accounts in July RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed during their interaction on January 15, 2017, that the domain in question is no longer refund-eligible.The domain in question is still set to automatic renewal Our customer can use the steps at the following URL to disable automatic renewal: https://www.godaddy.com/help/turn-off-auto-renew- Our customer can contact our customer care center if they need assistance with disabling this setting We encourage our customer to review and manage their account settings in all accounts to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer has purchased the domain name in question with usThe domain name is active in their GoDaddy account and is currently set to expire on February 15, 2018.The domain name is currently pointing to third party nameservers and has been pointing to these nameservers since they were updated in our customer’s account on May 2, As such, GoDaddy has no control over the website hosted filesIf our customer is unable to locate or gain access to the webhosting company their website was previously hosted on and wishes to point the domain to a different hosting provider, they can easily do so by accessing their GoDaddy account and managing their domain name DNS settingsGoDaddy also offers web hosting services if our customer would like to utilize our services to build and manage their website.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs mentioned in our original response, products purchased on a monthly term are only refundable within forty-eight hours of the purchase dateGoDaddy’s Refund Policy does allow for refunds up to thirty days from the transaction date on annual service plansOur customer chose a monthly term The Enterprise Business Hosting our customer purchased typically includes more resources than needed to host a site that was designed with the software used by our customerHowever, depending on how this software is used, hosting resource requirements can increase significantly and go beyond what is available with the plan they purchasedWhile we will not be issuing a refund to their original payment method, our desire is to resolve this amicablyAs a onetime exception to our Refund Policy, GoDaddy will provide our customer with an In-Store credit, which may be used on future transactionsIn order to issue the credit, we will need our customer to cancel the hosting service, as it is still active within their accountOnce they have canceled the service, they can reach our office directly at [email protected] to have the In-Store credit added to their accountThe article below contains information our customer may find usefulDelete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn March 1, 2017, our customer purchased an economy cPanel shared hosting plan for a one-year term via online transaction On August 16, 2017, our customer contacted GoDaddy’s Customer Care to upgrade their hosting to a deluxe cPanel plan to host additional sites During this interaction, our customer consented to the upgrade of the hosting for the remainder of the one-year term, and purchased an additional one-year term Our customer stated they would be able to move the additional sites on their own, or would use an automated system offered through GoDaddyBetween August and February 2018, our customer has called with various questions related to their cPanel hosting, and our Customer Care has attempted to assist them to the best of their ability and within the agreed terms of our Statement of SupportOn February 7, 2018, our customer contacted our Customer Care to request a refund for the hosting, and was properly advised it was not refund-eligibleRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceProducts such as hosting, when purchased on an annual basis, are refund-eligible if canceled within days of purchase or renewal Our customer’s hosting is not refund-eligible per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Mike L [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting... business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On December 19, 2014 the complainant purchased a domain name for a one year period. After the purchase, an email was sent to the complainant to verify the domain’s contact information, a requirement of all domain registrars. The complainant appears to have verified the domain’s contact information, as the domain is currently active and available in their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain in question is pointed to GoDaddy’s parked servers. Parked name servers are provided at a courtesy at no cost to our customers and specifically do not host customer content. The complainant can point the domain name in question to the hosting provider of their choice at any time.EDUCATION: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for the opportunity to address the additional concerns presented by our customerAs a one-time exception to our Refund Policy, GoDaddy has submitted a refund in the amount of $to the original payment method for the transaction in question Further refunds will be provided in accordance with our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution ConsultantThank you for bringing our customer's additional comments to our attention.As stated in our original response on January 6, 2015, account management and the renewal of domains is solely a customer responsibilityThese are the terms our customer agreed to when they registered their domains through GoDaddy.While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email, GoDaddy simply has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Our original response also stated that GoDaddy is not the hosting provider for the website that is currently associated with the domain in question and we are not the registrar of the domainAs such, we have no control over the website content and any complaints about the current domain or website are third party complaints, unrelated to GoDaddy.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.1) The customer did not take any action and allowed the domain name to expire.2) The domain was legitimately registered to another party who then associated it with the current website.3) We have no evidence to support that the customer’s GoDaddy account was hacked.4) Our services worked as expected during the time frame that the customer paid for them with GoDaddy.5) GoDaddy has no control over the current website content or domain registrar and any complaints about this are third party complaints, unrelated to GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
My position is when your system jet lagged that is the cost of you doing businessI renewed my name once not twice I paid dollars twice and back charge oneTherefore they still have one year renewalThey ran ads on my name for several days and made a profit that I did not share in and they still want me to pay them They took the ads off when I filed this complaintIt is well known Go Daddy makes money from ads not domain namesIt took several supervisors and days to find the second charge The system did not put the charge where it was supposed to be It is a possibility due to many system problems that are known, Go Daddy hid the charge so supervisors and front line people would not refund or give creditMost people would not have been as persistent as I wasI smelled a ratThey have recorded their name as the owner of my domain [redacted] and [redacted] at my expense I was told my name was very valuableGo Daddy did not lose a dime but gain moniesThey never admit their pay system is ever at fault for obvious reasonsI did not sign a contract to thatI charged one timeNo confirmation pageOpen new tab checked emailNo receiptCame back to original pageLeft the room for a few minReturned and hit button again and received confirmation immediatelyTheir system jet lagged and released both orders at the same time with the time stamp of original captureGo Daddy polices cannot overrule the law that gives a customer the right to reverse duplicate chargesThey should fix their systemThey can steal a lot of high traffic domains this way See reviewsI demand the return of my namesI will move my business at the end of my hosting renewal term at the end of this month GoDaddy Reviews - [redacted] *** *** [redacted]
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy on February 14, 2018, they advised our support staff that they were unable to connect to the server following an update they had made on the serverAs mentioned in our original response, our support staff was able to access the server using the same steps our customer had used in their attempts to connect to the serverWith the server accessible, they were advised of the configuration issue referenced in our original responseAgain, management of the server configuration is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO – GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
HelloEvidence is presented in a twisted, godaddy specific, mannerAgreeing on the terms has nothing to do with the CANCELLATION of domain transfer; we initially wanted to transfer the domain to godaddy but later we did not approve the transfer for that particular accountReason: low reliability and reputation of service from godaddy.Therefore, the disputed transaction refers to a cancelled domain transferIt is my understanding that a cancellation of service does not entitle payment for that same serviceOnly to clarify what the office of the ceo representative claims in their reply: the same day later on one of our advisers suggested to give godaddy another try, hence the same domain was eventually transferred to godaddy but we paid for the transfer in a different transaction.At that time, the original transaction, disputed here, was not refunded by godaddyLack of email support, unavailability of chat support at decent hours during the day, excessive long wait times for chat support agent to become available, and most of all, inconsistency of godaddy representatives in their claims over the phone, make godaddy an unreliable registrar
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.godaddy charged my credit card multiple times and this account was under my name up until my account hacked. if they have a good billing department everything has to be reflected there,how about someone hack all godaddy servers,are they going to say the same thing?there is no third party in this matte I am owner and anybody else can claim they own this account,this account hacked from India according to the evidence that I found,this matter is brought to the civil court and godaddy will be served soon.Regards, [redacted]
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is aware of these types of text messages being sentAlthough this message appears to be coming from GoDaddy, it is neither sent nor authorized by GoDaddy We are working diligently to stop these types of unauthorized text messages.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer had enabled Two-Factor Authentication to a GoDaddy accountTwo-Factor Authentication is an extra layer of security GoDaddy customers may add to an accountOnce enabled, a code sent via text must be entered in conjunction with login credentials to access the associated account The process to disable this service depends upon whether the customer can receive the security verification codeInstructions to disable this service are provided in our support article at https://www.godaddy.com/help/turn-off-two-factor-authentication-7628RESOLUTION:G...⇄ upheld its agreements with our customer in good faith and honored its terms of service.Our customer submitted the necessary information to our Domain Services team and the Two-Step Authentication has been disabled from the associated account Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:· Universal Terms of Service Agreement· Hosting AgreementThese agreements may be reviewed at [redacted] .On December 2, 2014, the customer called our 24/customer care team about the website being down but our teams were unable to duplicate the issueThe customer called again on December 12, regarding the website being down and our customer care advised it was a known issue that our hosting team was working onGo Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all of the technical issues our customer was experiencingWe appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our hosting managersGoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a goodwill gesture for the known issue we have added a free one month renewal on the customers hosting planShould the customer wish to receive a refund they will need to cancel the hosting plan within days of the renewal processed on November 3, Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Thanks, [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have as of yet to receive a call from Godaddy addressing our MANY complaintsOur complaints were expressed on [redacted] and their social media customer service promptly removed and blocked our public correspondenceWe believe this to be due to the high responses that we received from potential businesses which viewed the comments and asked for details i.eour recorded calls, emails, and other posts made to GodaddyWe have employees that communicated to them via [redacted] because direct emails to multiple supervisors went UNANSWEREDThese emails are available and will be posted, along with the social media screenshots that were deleted, if we proceed in posting our public complaint websiteWe manage over individual Godaddy business accounts and because of GoDaddy's blatant disregard to us as customers and the amount of money and time it has cost us in trying to resolve this matter, we will move forward publicly as we best know how in advising other companies from using themTheir response here claiming their inability to research this matter is just another way in which they try to get customers to conform or drop their quest in receiving the service that has been contractedSince this response is supposed to be coming from the CEO's office, I can only imagine, and hope that they can very easily pull our account up by our email domain name, my name number, etc(their [redacted] rep finally admitted that publicly and was able to do so and he was not representing the corporate office, but since I am going to provide them with every tool they need - except getting bounced around their call center that chooses not to provide proper management assistance and which we have to spend minutes explaining ourselves each time - since they do not seem to keep accurate notes) I will humor the response and provide our account number [redacted] Regards, [redacted] ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The domain name in question was never registered to our customer via their GoDaddy account On March 27, our customer purchased a transfer for the domain in question via online transaction A domain transfer allows a registrant to move the domain(s) from one registrar (such as GoDaddy) to another.The domain transfer process requires that the registrant take specific steps to move a domain Multiple emails were sent to the domain’s administrative contact outlining these steps These steps were not acted upon in a timely manner As our customer did not complete the domain transfer process within days, the transfer failed Our customer did not attempt to reinitiate this process RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.It appears the domain may have expired with its previous registrar and was acquired by a third party While GoDaddy is currently the registrar of record for the domain in question, it has no affiliation with the domain’s registrant If our customer wishes to reacquire the domain, they have multiple options to consider, including contacting the current registrant directly in an attempt to negotiate a potential sale.GoDaddy will not provide the domain to our customer, nor will we compensate our customer for the amount they have requested, as this domain was never transferred to GoDaddy by our customer We have refunded the failed transfer in question, as it was never completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I used to have access to change these records as will be noticed by looking at of zonesThis function was removed with me being notifiedSales (the phone reps) do not understand dns and will not put me in touch with a tech that can change this for meThe address in the zone record is not monitored as evidenced by the lack of response when emails are sent to itThe responsible part email in the record is part of the rfc [redacted]
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have resent the email as requested to the address included in the complainant’s responseThe original email was sent to the email address designated for correspondence within their account.As mentioned in our original response, the agreements the complainant acknowledged and agreed to can be found at: https://www.godaddy.com/legal-agreements.aspxThe service the complainant recently extended is working as intendedThe complainant’s claim of a reduction in functionality with the email service is inaccurate, as the service provided now is the same service provided prior to the operating system update for their deviceTo be clear, the email service in use by the complainant has never supported IMAP protocolIf they were to install an email client on their device that supported POP protocol, their email would function as it had since they began using the service.While not mentioned in the original complaint, the exportation of sites designed in Website Builder is clearly addressed in the Website Builder Service Agreement that the complainant agreed to.We appreciate the complainant’s candid feedback regarding IMAP offerings from other service providersWe believe we provide a better value proposition when all factors are considered, including the 24/customer support we provide, at the levels we doWe understand the complainant has choices and we would like to try and resolve this amicablyIf they would rather not try another email client that supports POP, or use the available webmail service, we will provide one year of our Unlimited Email plan at no costThis plan is IMAP compatibleAt the end of the one year term, if they want to continue with the service, the complainant will be responsible for all renewal feesShould they wish to accept this offer, they may contact our office directly.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regardsStephen J***Office of the CEO - [email protected] Hayden RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 2, 2015, our customer purchased the domain name in question for a two-year term via online transaction.On January 3, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question for an additional two-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple renewal notices prior to the expiration date, including on December 3, and December 28, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Our customer has multiple customer accounts, and there are no noted interactions with our customer care in any of our customer’s accounts in July RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed during their interaction on January 15, 2017, that the domain in question is no longer refund-eligible.The domain in question is still set to automatic renewal Our customer can use the steps at the following URL to disable automatic renewal: https://www.godaddy.com/help/turn-off-auto-renew- Our customer can contact our customer care center if they need assistance with disabling this setting We encourage our customer to review and manage their account settings in all accounts to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer has purchased the domain name in question with usThe domain name is active in their GoDaddy account and is currently set to expire on February 15, 2018.The domain name is currently pointing to third party nameservers and has been pointing to these nameservers since they were updated in our customer’s account on May 2, As such, GoDaddy has no control over the website hosted filesIf our customer is unable to locate or gain access to the webhosting company their website was previously hosted on and wishes to point the domain to a different hosting provider, they can easily do so by accessing their GoDaddy account and managing their domain name DNS settingsGoDaddy also offers web hosting services if our customer would like to utilize our services to build and manage their website.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs mentioned in our original response, products purchased on a monthly term are only refundable within forty-eight hours of the purchase dateGoDaddy’s Refund Policy does allow for refunds up to thirty days from the transaction date on annual service plansOur customer chose a monthly term The Enterprise Business Hosting our customer purchased typically includes more resources than needed to host a site that was designed with the software used by our customerHowever, depending on how this software is used, hosting resource requirements can increase significantly and go beyond what is available with the plan they purchasedWhile we will not be issuing a refund to their original payment method, our desire is to resolve this amicablyAs a onetime exception to our Refund Policy, GoDaddy will provide our customer with an In-Store credit, which may be used on future transactionsIn order to issue the credit, we will need our customer to cancel the hosting service, as it is still active within their accountOnce they have canceled the service, they can reach our office directly at [email protected] to have the In-Store credit added to their accountThe article below contains information our customer may find usefulDelete products in my GoDaddy accounthttps://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?T...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn March 1, 2017, our customer purchased an economy cPanel shared hosting plan for a one-year term via online transaction On August 16, 2017, our customer contacted GoDaddy’s Customer Care to upgrade their hosting to a deluxe cPanel plan to host additional sites During this interaction, our customer consented to the upgrade of the hosting for the remainder of the one-year term, and purchased an additional one-year term Our customer stated they would be able to move the additional sites on their own, or would use an automated system offered through GoDaddyBetween August and February 2018, our customer has called with various questions related to their cPanel hosting, and our Customer Care has attempted to assist them to the best of their ability and within the agreed terms of our Statement of SupportOn February 7, 2018, our customer contacted our Customer Care to request a refund for the hosting, and was properly advised it was not refund-eligibleRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceProducts such as hosting, when purchased on an annual basis, are refund-eligible if canceled within days of purchase or renewal Our customer’s hosting is not refund-eligible per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdot Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Mike L [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting... business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On December 19, 2014 the complainant purchased a domain name for a one year period. After the purchase, an email was sent to the complainant to verify the domain’s contact information, a requirement of all domain registrars. The complainant appears to have verified the domain’s contact information, as the domain is currently active and available in their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain in question is pointed to GoDaddy’s parked servers. Parked name servers are provided at a courtesy at no cost to our customers and specifically do not host customer content. The complainant can point the domain name in question to the hosting provider of their choice at any time.EDUCATION: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you for the opportunity to address the additional concerns presented by our customerAs a one-time exception to our Refund Policy, GoDaddy has submitted a refund in the amount of $to the original payment method for the transaction in question Further refunds will be provided in accordance with our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution ConsultantThank you for bringing our customer's additional comments to our attention.As stated in our original response on January 6, 2015, account management and the renewal of domains is solely a customer responsibilityThese are the terms our customer agreed to when they registered their domains through GoDaddy.While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email, GoDaddy simply has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Our original response also stated that GoDaddy is not the hosting provider for the website that is currently associated with the domain in question and we are not the registrar of the domainAs such, we have no control over the website content and any complaints about the current domain or website are third party complaints, unrelated to GoDaddy.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.1) The customer did not take any action and allowed the domain name to expire.2) The domain was legitimately registered to another party who then associated it with the current website.3) We have no evidence to support that the customer’s GoDaddy account was hacked.4) Our services worked as expected during the time frame that the customer paid for them with GoDaddy.5) GoDaddy has no control over the current website content or domain registrar and any complaints about this are third party complaints, unrelated to GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
My position is when your system jet lagged that is the cost of you doing businessI renewed my name once not twice I paid dollars twice and back charge oneTherefore they still have one year renewalThey ran ads on my name for several days and made a profit that I did not share in and they still want me to pay them They took the ads off when I filed this complaintIt is well known Go Daddy makes money from ads not domain namesIt took several supervisors and days to find the second charge The system did not put the charge where it was supposed to be It is a possibility due to many system problems that are known, Go Daddy hid the charge so supervisors and front line people would not refund or give creditMost people would not have been as persistent as I wasI smelled a ratThey have recorded their name as the owner of my domain [redacted] and [redacted] at my expense I was told my name was very valuableGo Daddy did not lose a dime but gain moniesThey never admit their pay system is ever at fault for obvious reasonsI did not sign a contract to thatI charged one timeNo confirmation pageOpen new tab checked emailNo receiptCame back to original pageLeft the room for a few minReturned and hit button again and received confirmation immediatelyTheir system jet lagged and released both orders at the same time with the time stamp of original captureGo Daddy polices cannot overrule the law that gives a customer the right to reverse duplicate chargesThey should fix their systemThey can steal a lot of high traffic domains this way See reviewsI demand the return of my namesI will move my business at the end of my hosting renewal term at the end of this month GoDaddy Reviews - [redacted] *** *** [redacted]
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy on February 14, 2018, they advised our support staff that they were unable to connect to the server following an update they had made on the serverAs mentioned in our original response, our support staff was able to access the server using the same steps our customer had used in their attempts to connect to the serverWith the server accessible, they were advised of the configuration issue referenced in our original responseAgain, management of the server configuration is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO – GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
HelloEvidence is presented in a twisted, godaddy specific, mannerAgreeing on the terms has nothing to do with the CANCELLATION of domain transfer; we initially wanted to transfer the domain to godaddy but later we did not approve the transfer for that particular accountReason: low reliability and reputation of service from godaddy.Therefore, the disputed transaction refers to a cancelled domain transferIt is my understanding that a cancellation of service does not entitle payment for that same serviceOnly to clarify what the office of the ceo representative claims in their reply: the same day later on one of our advisers suggested to give godaddy another try, hence the same domain was eventually transferred to godaddy but we paid for the transfer in a different transaction.At that time, the original transaction, disputed here, was not refunded by godaddyLack of email support, unavailability of chat support at decent hours during the day, excessive long wait times for chat support agent to become available, and most of all, inconsistency of godaddy representatives in their claims over the phone, make godaddy an unreliable registrar
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.godaddy charged my credit card multiple times and this account was under my name up until my account hacked. if they have a good billing department everything has to be reflected there,how about someone hack all godaddy servers,are they going to say the same thing?there is no third party in this matte I am owner and anybody else can claim they own this account,this account hacked from India according to the evidence that I found,this matter is brought to the civil court and godaddy will be served soon.Regards, [redacted]
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is aware of these types of text messages being sentAlthough this message appears to be coming from GoDaddy, it is neither sent nor authorized by GoDaddy We are working diligently to stop these types of unauthorized text messages.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer had enabled Two-Factor Authentication to a GoDaddy accountTwo-Factor Authentication is an extra layer of security GoDaddy customers may add to an accountOnce enabled, a code sent via text must be entered in conjunction with login credentials to access the associated account The process to disable this service depends upon whether the customer can receive the security verification codeInstructions to disable this service are provided in our support article at https://www.godaddy.com/help/turn-off-two-factor-authentication-7628RESOLUTION:G...⇄ upheld its agreements with our customer in good faith and honored its terms of service.Our customer submitted the necessary information to our Domain Services team and the Two-Step Authentication has been disabled from the associated account Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:· Universal Terms of Service Agreement· Hosting AgreementThese agreements may be reviewed at [redacted] .On December 2, 2014, the customer called our 24/customer care team about the website being down but our teams were unable to duplicate the issueThe customer called again on December 12, regarding the website being down and our customer care advised it was a known issue that our hosting team was working onGo Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-timeGoDaddy worked vigorously to resolve all of the technical issues our customer was experiencingWe appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our hosting managersGoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a goodwill gesture for the known issue we have added a free one month renewal on the customers hosting planShould the customer wish to receive a refund they will need to cancel the hosting plan within days of the renewal processed on November 3, Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Thanks, [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have as of yet to receive a call from Godaddy addressing our MANY complaintsOur complaints were expressed on [redacted] and their social media customer service promptly removed and blocked our public correspondenceWe believe this to be due to the high responses that we received from potential businesses which viewed the comments and asked for details i.eour recorded calls, emails, and other posts made to GodaddyWe have employees that communicated to them via [redacted] because direct emails to multiple supervisors went UNANSWEREDThese emails are available and will be posted, along with the social media screenshots that were deleted, if we proceed in posting our public complaint websiteWe manage over individual Godaddy business accounts and because of GoDaddy's blatant disregard to us as customers and the amount of money and time it has cost us in trying to resolve this matter, we will move forward publicly as we best know how in advising other companies from using themTheir response here claiming their inability to research this matter is just another way in which they try to get customers to conform or drop their quest in receiving the service that has been contractedSince this response is supposed to be coming from the CEO's office, I can only imagine, and hope that they can very easily pull our account up by our email domain name, my name number, etc(their [redacted] rep finally admitted that publicly and was able to do so and he was not representing the corporate office, but since I am going to provide them with every tool they need - except getting bounced around their call center that chooses not to provide proper management assistance and which we have to spend minutes explaining ourselves each time - since they do not seem to keep accurate notes) I will humor the response and provide our account number [redacted] Regards, [redacted] ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The domain name in question was never registered to our customer via their GoDaddy account On March 27, our customer purchased a transfer for the domain in question via online transaction A domain transfer allows a registrant to move the domain(s) from one registrar (such as GoDaddy) to another.The domain transfer process requires that the registrant take specific steps to move a domain Multiple emails were sent to the domain’s administrative contact outlining these steps These steps were not acted upon in a timely manner As our customer did not complete the domain transfer process within days, the transfer failed Our customer did not attempt to reinitiate this process RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.It appears the domain may have expired with its previous registrar and was acquired by a third party While GoDaddy is currently the registrar of record for the domain in question, it has no affiliation with the domain’s registrant If our customer wishes to reacquire the domain, they have multiple options to consider, including contacting the current registrant directly in an attempt to negotiate a potential sale.GoDaddy will not provide the domain to our customer, nor will we compensate our customer for the amount they have requested, as this domain was never transferred to GoDaddy by our customer We have refunded the failed transfer in question, as it was never completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I used to have access to change these records as will be noticed by looking at of zonesThis function was removed with me being notifiedSales (the phone reps) do not understand dns and will not put me in touch with a tech that can change this for meThe address in the zone record is not monitored as evidenced by the lack of response when emails are sent to itThe responsible part email in the record is part of the rfc [redacted]
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have resent the email as requested to the address included in the complainant’s responseThe original email was sent to the email address designated for correspondence within their account.As mentioned in our original response, the agreements the complainant acknowledged and agreed to can be found at: https://www.godaddy.com/legal-agreements.aspxThe service the complainant recently extended is working as intendedThe complainant’s claim of a reduction in functionality with the email service is inaccurate, as the service provided now is the same service provided prior to the operating system update for their deviceTo be clear, the email service in use by the complainant has never supported IMAP protocolIf they were to install an email client on their device that supported POP protocol, their email would function as it had since they began using the service.While not mentioned in the original complaint, the exportation of sites designed in Website Builder is clearly addressed in the Website Builder Service Agreement that the complainant agreed to.We appreciate the complainant’s candid feedback regarding IMAP offerings from other service providersWe believe we provide a better value proposition when all factors are considered, including the 24/customer support we provide, at the levels we doWe understand the complainant has choices and we would like to try and resolve this amicablyIf they would rather not try another email client that supports POP, or use the available webmail service, we will provide one year of our Unlimited Email plan at no costThis plan is IMAP compatibleAt the end of the one year term, if they want to continue with the service, the complainant will be responsible for all renewal feesShould they wish to accept this offer, they may contact our office directly.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regardsStephen J***Office of the CEO - [email protected] Hayden RdSuite 226Scottsdale, AZ