Thank you for the opportunity to address the additional concerns presented by the complainantGoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibility.We also appreciate the complainant’s feedback regarding GoDaddy’s live chat There may be times where our Customer Consultation and Care center may experience higher than chat volume, which may lead to longer wait times than normal GoDaddy strives to offer the best service levels in the industry and during these times may prompt customers to call in to receive the timeliest support As a one-time exception in an attempt to amicably resolve the complainant’s concerns, we have refunded their most recent hosting renewal transaction and disabled the product’s automatic renewal setting If the complainant wishes to cancel the hosting account completely, they may do so utilizing the previously sent instructions Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https [redacted] On October 29, 2010, our customer purchased a hosting plan and domain name for a one-year term, and has renewed the products since, maintaining an active websiteOn multiple calls in September 2016, our customer discussed dissatisfaction with their current website, built by a third partyConsultations led to our customer’s eventual purchase of Website Builder on October 24, to rebuild their siteDuring the October interaction, our customer was advised of the upcoming renewal of their existing hosting plan occurring October 29, 2016.On October 28, 2016, our customer inquired on our refund policy for Website Builder, and was properly advised of the timeframeAs our customer had not yet completed the rebuild of their site on Website Builder, it was suggested to renew the hosting plan monthlyOur customer acknowledged and manually renewed the web hosting for a one-month termThe hosting automatically renewed for a one-month term on November 29, 2016.On December 1, 2016, our customer indicated their plans to rebuild the website had fallen through and would not be moving forwardAt that time, they renewed their web hosting plan, which contained their current site, for a one-year term.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly advised multiple times regarding refund time frames for the Website Builder product, and the most recent request was not refund eligibleAs the Website Builder is no longer refund eligible, our customer can utilize the Website Builder for any project which they see fitThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer's account preferences instructed GoDaddy to renew the domain name upon expiration and GoDaddy honored its agreements.As previously stated, GoDaddy received no contact from our customer in regarding their accountAdditionally, renewal notices are emailed through an automated process and as such, bounce backs that may have been received due to an invalid account are not monitoredAccount management is solely a customer responsibilityGoDaddy would have no way of knowing whether our customers email address has changed unless our customer updated that information from within their account.Our customer was properly informed the domain is no longer eligible for a refund, however, a chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddyAs such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 28, 2017, our customer purchased GoDaddy's GoCentral Website Builder plan for a 1-year termWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 9, 2017, our customer contacted our Customer Care team and purchased a WordPress hosting plan for a 5-year termOn April 20, 2017, our customer contacted our Customer Care team to request a refund for their GoCentral Website Builder plan and was informed the service was beyond refund eligibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and was unsuccessfulThe GoCentral Website Builder plan in question remains active within our customer’s accountAs an exception to our Refund Policy, once our customer has canceled the service and notifies our office, we will refund the unused months to In-Store Credit, available for future purchases with GoDaddyOur customer may notify our office at [email protected] customer may also find the following articles helpful.GoDaddy Refund Policy –https://my.godaddy.com/help/refund-policy-8849Delete products in my GoDaddy account –https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. There was no SSL whose cancellation affected the website in question. There can be no website without its corresponding domain name. When our customer's domain was canceled to fulfill their refund request, the website subsequently was taken off line. If our customer would like to re-instate their website, they will need to connect with our care teams to redeem the domain name.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing the complainant’s additional comments to our attention.As stated in our original response, account security is a customer responsibilityGoDaddy thoroughly reviewed the account in question and the information provided by the complainantWe are unable to verify an account compromise occurred, nor any unauthorized changes made to the accountAs a registrar, we cannot become involved in any domain name dispute that may exist between third parties.Any further dispute over the registration of the domain name will need to be through an ICANN approved arbitration provider (http://www.icann.org/dndr/udrp/approved-providers.htm) or the court system.The complainant may also wish to review the Uniform Domain Name Dispute Resolution Policy (UDRP) at https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN.Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by the complainant. GoDaddy has zero tolerance for SPAM activity. We review all complaints for validity and will take appropriate action, however, we do not report back to the complaining party with any action taken. Typically, we will... only follow up with the complaining party when further information is needed, and in some cases, we will also corroborate the complaint with our customers. We have reviewed the claims submitted by the complainant and have found them to be handled appropriately. RESOLUTION:In an effort to show the complainant our commitment to prevent and stop SPAM, we encourage the complainant to continue to report suspected instances of SPAM by any customer of ours, however, they need to understand they will not be advised of any actions we may take to address such situations.Additionally, if there are newsletters the complainant is receiving they believe is coming from a GoDaddy customer, they should look for a link to report this abuse. This link usually directs to https://sable.godaddy.com/abuse. The complainant should click that link in the bottom of the newsletters to report the email in question. If that link is not present, the complainant can report spam using the following link: https://supportcenter.godaddy.com/AbuseReport?ciThank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer completed two, 1-year domain renewal transactions, each totaling $Each transaction successfully added an additional 1-year registration term to the domainOrder confirmations were sent to our customer following each transaction.Our customer chose to dispute the initial $renewal transaction with their financial institution instead of first contacting our 24/Customer Care teams for assistanceGoDaddy incurred fees due to the disputeFor GoDaddy to reactivate the domain within our customer’s account, the original funds in the amount of $must be paid in full, plus associated $administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 18, 2014, the complainant purchased a cPanel hosting plan for a 1-year termThis is for the period ending November 18, The hosting plan includes free email services which the complainant had opted to use On November 18, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the hosting service and attempted to do so in a good faith effort to honor its agreements with the complainant however, their financial institution declined payment GoDaddy proactively sent multiple notices pre- and post-expiration to the complainantContrary to the complainant's understanding, the only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, On December 8, 2015; their hosting services, including email, was canceled due to non-paymentAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has not changed the complainant’s password for their emailTheir email services were canceled when the hosting was canceled due to non-paymentIf the complainant wishes to setup their email again, they will need to purchase a new email plan or purchase a new hosting plan that includes email servicesShould the complainant require assistance in purchasing any GoDaddy services, they may contact GoDaddy’s Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Stephen J***Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous response that should the complainant cancel their Get Found service we will provide them with a refund for the time remaining As a onetime exception to our Refund Policy we will apply that refund to their original payment methodThe complainant can take advantage of this offer by contacting this office directly Furthermore the complainant’s site is listed in major search engines such as [redacted] and ***They can see this online by simply visiting [redacted] or [redacted] and searching for “ [redacted] ” removing the quotation marks and replacing exampledomain.com with their actual domain [redacted] and [redacted] have both indexed multiple pages for the complainant’s siteIndexing (listing, linking to) the complainant’s website is established by this inspection.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
GoDaddy has failed to acknowledge that when they contacted me for renewal I informed them that I didn't not wish to renew For the last few years, I have used Go Daddy without any problemsI recommended their services to friends and familyI always thanked every representative for their outstanding customer service they provideI believe that them handling this matter in this way is immoral and unlike themI feel as though I've been scammed by a company that I used to strive to be like with my business Unfortunately, I lost my business due to the hard times and that's the only reason why I discontinued my services with go daddyIf this is how GoDaddy would like to end this matter and not even compromise so be itTruthfully, it's disappointing to see businesses conducting themselves this wayI feel like I was just taken advantage of by a company I always looked forward to working with in the past
First, I never approved the website for publicationOne of the people answering the phone said the problem with the program not emailing my company and client when a reservation for an art class was submitted was that the website had to be publishedIt did not work(It still does not work) I did not approve the publishing the website.I made a clear understanding with the salesman about how I wished the site to functionHe checked with a so-called programmerI used several other art class sites as examplesThey said they couldThere is no excuseThey never mentioned they would be using third party plugins or that I would be responsible for any programmingI paid GoDaddy to design the siteIf they can not design it properly, simple, give my money back and I'll find someone that can.There was to be two calendars, one for art classes and one for music & eventsThey designed the site with one calendar for the art class and duplicated it for the music/eventsIt did not work.There is no one manager for the websiteYou can never get a supervisor when you requestYou never get the same person twice when you call.The site is useless to meIt has never worked as intended
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe Domain Name in question is currently expired and is the in the process of being returned to the registry there are no actions GoDaddy can take at this time.Should the complainant wish to cancel their Personal Website plan that can do so at their convenienceOnce they have cancelled their Personal Website Builder plan they can reach out to this office for a refund of the unused portion of that planInstructions on cancelling products can be found in the following link: Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On June 26, 2015, our customer contacted our Customer Care Center via phone to get help with sending emails The customer is using a free Workspace Email account they received with the purchase of one of their domain name registrations While troubleshooting the matter with our technical support staff, GoDaddy was unable to replicate the problem and the customer was advised that the issue appears to be caused by something on the customer’s end, (i.etheir firewall or Internet Service Provider (ISP)) As everything was working correctly on GoDaddy’s end, no support ticket was created.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We are committed to helping our customer and our office is happy to assist our customer with this matter Our attempts to connect with the customer has been unsuccessful We welcome our customer to reach out to us at ***@ [redacted] [redacted] to schedule a time to call and troubleshoot over the phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not set my preferences for a year auto renewal I also don't believe I ever agreed to the refund policy they are now trying to enforce If they were to automatically renew me, why would they make an assumption it was for a term that was years Does this seem reasonable? Then, when contacting them to resolve it why wouldn't they at a minimum refund in cash the unused portion I have no use for a store credit This is being offer so they can keep my money for services they will never provide They know this It was clearly explained Regards, [redacted] *
Dear Dispute Resolution Consultant, The complainant acknowledged and agreed to the followingagreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration Agreement· GoDaddy Website Builder Service Agreement· GoDaddy Marketing Applications Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 24, the complainant purchased Website BuilderPlus, Get Found Essentials, an SSL Certificate and a Domain Name during a callto our Customer Care CenterAt that time they were advised regarding GoDaddy’srefund policyThe complainant next contacted our Customer Care Centeron January 5, to request a full refund of these services RESOLUTION: GoDaddy has upheld its agreements in good faith with thecomplainant and honored its terms of service and our services worked asadvertised and expectedOur review of the complainant’s interactions indicatesthat they have been provided with refunds outside of our refund policy In order to move forward in a productivebusiness relationship we will as a onetime exception provide the complainantwith an additional refund of $Please allow to days for this toreflect with their financial institution EDUCATION: Thecomplainant might find this article regarding the GoDaddy Refund Policy useful: [redacted] Thankyou again for the opportunity to address and bring clarity to the concernspresented by the complainant Kindest Regards, [redacted] ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On July 2, our customer purchased a Deluxe hosting plan for a year term during a call to GoDaddy’s customer care centerThat plan has subsequently renewed annually, with the last renewal being on August 8, On July 11, 2016, our customer renewed their hosting for monthOn August 2, 2016, per our customer's account preferences, GoDaddy attempted to automatically renew the hosting in good faith to honor agreements with our customerOur customer's financial institution declined payment(s)GoDaddy proactively sent multiple notices pre- and post-expiration to our customerGoDaddy provided ten days of service to our customer at no cost following expiration and an additional ten days of service in a suspended status prior to the service cancellation due to non-paymentIn total, GoDaddy provided days of service without payment prior to cancellationOur customer did not take action and their service was canceled on August 29, Account management is a customer responsibility.On November 11, our customer contacted our care center in an attempt to recover to their hosting content, and was informed that GoDaddy no longer had copies of this content RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Hosting Agreement, which our customer acknowledged and agreed to, it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountOur customer may wish to utilize an archive site such as Archive.org to recover any publicly available website snapshotsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
The response has inaccuracies and I am requesting a full refund along with copies of all recorded phone conversations due to I specifically requested to cancel the services and to remove my number from the soliciting listI have not accessed any services since last yearI have no user names or passwords to access go daddy so the request to go online and cancel is not applicable
I have already contacted Yelp, as well as ***, about correcting my business information on [redacted] directoryBoth companies say they cannot do so because it was originally placed there by Get FoundI am paying [redacted] to put the correct information in this directoryWhen I discontinued Get Found, that should have enabled [redacted] to make the corrections to the Menu on Yelp.Please give [redacted] the ability to delete the Menu information, or change it to match the Products and Services, so that the information is correct and consistentGet Found should not be able to control it after I have discontinued that service
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 28, 2017, our customer processed an online transaction to purchase a domain via the GoDaddy Auctions websiteGoDaddy Auctions® is a venue for domain name buyers and sellers.On October 9, 2017, our Support Team determined the seller of the domain could not complete the transaction and sent an email to our customer informing them the transaction failed to processOur customer also received a refund for the full amount of the auction purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When our customer agreed to participate in GoDaddy Auctions, they agreed to our Auctions Membership AgreementFor our customer’s convenience, they may wish to review the agreement here: [redacted] The buyer of a domain name purchased though GoDaddy Auctions does not obtain any rights in the registration of a domain name until completion of the transactionGoDaddy is not responsible and disclaims all liability in the event the domain name transaction fails to complete due to breach by the buyer or seller or failure of the buyer or seller to complete the transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantGoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibility.We also appreciate the complainant’s feedback regarding GoDaddy’s live chat There may be times where our Customer Consultation and Care center may experience higher than chat volume, which may lead to longer wait times than normal GoDaddy strives to offer the best service levels in the industry and during these times may prompt customers to call in to receive the timeliest support As a one-time exception in an attempt to amicably resolve the complainant’s concerns, we have refunded their most recent hosting renewal transaction and disabled the product’s automatic renewal setting If the complainant wishes to cancel the hosting account completely, they may do so utilizing the previously sent instructions Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https [redacted] On October 29, 2010, our customer purchased a hosting plan and domain name for a one-year term, and has renewed the products since, maintaining an active websiteOn multiple calls in September 2016, our customer discussed dissatisfaction with their current website, built by a third partyConsultations led to our customer’s eventual purchase of Website Builder on October 24, to rebuild their siteDuring the October interaction, our customer was advised of the upcoming renewal of their existing hosting plan occurring October 29, 2016.On October 28, 2016, our customer inquired on our refund policy for Website Builder, and was properly advised of the timeframeAs our customer had not yet completed the rebuild of their site on Website Builder, it was suggested to renew the hosting plan monthlyOur customer acknowledged and manually renewed the web hosting for a one-month termThe hosting automatically renewed for a one-month term on November 29, 2016.On December 1, 2016, our customer indicated their plans to rebuild the website had fallen through and would not be moving forwardAt that time, they renewed their web hosting plan, which contained their current site, for a one-year term.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly advised multiple times regarding refund time frames for the Website Builder product, and the most recent request was not refund eligibleAs the Website Builder is no longer refund eligible, our customer can utilize the Website Builder for any project which they see fitThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer's account preferences instructed GoDaddy to renew the domain name upon expiration and GoDaddy honored its agreements.As previously stated, GoDaddy received no contact from our customer in regarding their accountAdditionally, renewal notices are emailed through an automated process and as such, bounce backs that may have been received due to an invalid account are not monitoredAccount management is solely a customer responsibilityGoDaddy would have no way of knowing whether our customers email address has changed unless our customer updated that information from within their account.Our customer was properly informed the domain is no longer eligible for a refund, however, a chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddyAs such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 28, 2017, our customer purchased GoDaddy's GoCentral Website Builder plan for a 1-year termWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 9, 2017, our customer contacted our Customer Care team and purchased a WordPress hosting plan for a 5-year termOn April 20, 2017, our customer contacted our Customer Care team to request a refund for their GoCentral Website Builder plan and was informed the service was beyond refund eligibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has made multiple attempts to connect with our customer to discuss their concerns and was unsuccessfulThe GoCentral Website Builder plan in question remains active within our customer’s accountAs an exception to our Refund Policy, once our customer has canceled the service and notifies our office, we will refund the unused months to In-Store Credit, available for future purchases with GoDaddyOur customer may notify our office at [email protected] customer may also find the following articles helpful.GoDaddy Refund Policy –https://my.godaddy.com/help/refund-policy-8849Delete products in my GoDaddy account –https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. There was no SSL whose cancellation affected the website in question. There can be no website without its corresponding domain name. When our customer's domain was canceled to fulfill their refund request, the website subsequently was taken off line. If our customer would like to re-instate their website, they will need to connect with our care teams to redeem the domain name.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing the complainant’s additional comments to our attention.As stated in our original response, account security is a customer responsibilityGoDaddy thoroughly reviewed the account in question and the information provided by the complainantWe are unable to verify an account compromise occurred, nor any unauthorized changes made to the accountAs a registrar, we cannot become involved in any domain name dispute that may exist between third parties.Any further dispute over the registration of the domain name will need to be through an ICANN approved arbitration provider (http://www.icann.org/dndr/udrp/approved-providers.htm) or the court system.The complainant may also wish to review the Uniform Domain Name Dispute Resolution Policy (UDRP) at https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN.Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by the complainant. GoDaddy has zero tolerance for SPAM activity. We review all complaints for validity and will take appropriate action, however, we do not report back to the complaining party with any action taken. Typically, we will... only follow up with the complaining party when further information is needed, and in some cases, we will also corroborate the complaint with our customers. We have reviewed the claims submitted by the complainant and have found them to be handled appropriately. RESOLUTION:In an effort to show the complainant our commitment to prevent and stop SPAM, we encourage the complainant to continue to report suspected instances of SPAM by any customer of ours, however, they need to understand they will not be advised of any actions we may take to address such situations.Additionally, if there are newsletters the complainant is receiving they believe is coming from a GoDaddy customer, they should look for a link to report this abuse. This link usually directs to https://sable.godaddy.com/abuse. The complainant should click that link in the bottom of the newsletters to report the email in question. If that link is not present, the complainant can report spam using the following link: https://supportcenter.godaddy.com/AbuseReport?ciThank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer completed two, 1-year domain renewal transactions, each totaling $Each transaction successfully added an additional 1-year registration term to the domainOrder confirmations were sent to our customer following each transaction.Our customer chose to dispute the initial $renewal transaction with their financial institution instead of first contacting our 24/Customer Care teams for assistanceGoDaddy incurred fees due to the disputeFor GoDaddy to reactivate the domain within our customer’s account, the original funds in the amount of $must be paid in full, plus associated $administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 18, 2014, the complainant purchased a cPanel hosting plan for a 1-year termThis is for the period ending November 18, The hosting plan includes free email services which the complainant had opted to use On November 18, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the hosting service and attempted to do so in a good faith effort to honor its agreements with the complainant however, their financial institution declined payment GoDaddy proactively sent multiple notices pre- and post-expiration to the complainantContrary to the complainant's understanding, the only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, On December 8, 2015; their hosting services, including email, was canceled due to non-paymentAccount management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has not changed the complainant’s password for their emailTheir email services were canceled when the hosting was canceled due to non-paymentIf the complainant wishes to setup their email again, they will need to purchase a new email plan or purchase a new hosting plan that includes email servicesShould the complainant require assistance in purchasing any GoDaddy services, they may contact GoDaddy’s Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Stephen J***Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous response that should the complainant cancel their Get Found service we will provide them with a refund for the time remaining As a onetime exception to our Refund Policy we will apply that refund to their original payment methodThe complainant can take advantage of this offer by contacting this office directly Furthermore the complainant’s site is listed in major search engines such as [redacted] and ***They can see this online by simply visiting [redacted] or [redacted] and searching for “ [redacted] ” removing the quotation marks and replacing exampledomain.com with their actual domain [redacted] and [redacted] have both indexed multiple pages for the complainant’s siteIndexing (listing, linking to) the complainant’s website is established by this inspection.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
GoDaddy has failed to acknowledge that when they contacted me for renewal I informed them that I didn't not wish to renew For the last few years, I have used Go Daddy without any problemsI recommended their services to friends and familyI always thanked every representative for their outstanding customer service they provideI believe that them handling this matter in this way is immoral and unlike themI feel as though I've been scammed by a company that I used to strive to be like with my business Unfortunately, I lost my business due to the hard times and that's the only reason why I discontinued my services with go daddyIf this is how GoDaddy would like to end this matter and not even compromise so be itTruthfully, it's disappointing to see businesses conducting themselves this wayI feel like I was just taken advantage of by a company I always looked forward to working with in the past
First, I never approved the website for publicationOne of the people answering the phone said the problem with the program not emailing my company and client when a reservation for an art class was submitted was that the website had to be publishedIt did not work(It still does not work) I did not approve the publishing the website.I made a clear understanding with the salesman about how I wished the site to functionHe checked with a so-called programmerI used several other art class sites as examplesThey said they couldThere is no excuseThey never mentioned they would be using third party plugins or that I would be responsible for any programmingI paid GoDaddy to design the siteIf they can not design it properly, simple, give my money back and I'll find someone that can.There was to be two calendars, one for art classes and one for music & eventsThey designed the site with one calendar for the art class and duplicated it for the music/eventsIt did not work.There is no one manager for the websiteYou can never get a supervisor when you requestYou never get the same person twice when you call.The site is useless to meIt has never worked as intended
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe Domain Name in question is currently expired and is the in the process of being returned to the registry there are no actions GoDaddy can take at this time.Should the complainant wish to cancel their Personal Website plan that can do so at their convenienceOnce they have cancelled their Personal Website Builder plan they can reach out to this office for a refund of the unused portion of that planInstructions on cancelling products can be found in the following link: Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On June 26, 2015, our customer contacted our Customer Care Center via phone to get help with sending emails The customer is using a free Workspace Email account they received with the purchase of one of their domain name registrations While troubleshooting the matter with our technical support staff, GoDaddy was unable to replicate the problem and the customer was advised that the issue appears to be caused by something on the customer’s end, (i.etheir firewall or Internet Service Provider (ISP)) As everything was working correctly on GoDaddy’s end, no support ticket was created.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We are committed to helping our customer and our office is happy to assist our customer with this matter Our attempts to connect with the customer has been unsuccessful We welcome our customer to reach out to us at ***@ [redacted] [redacted] to schedule a time to call and troubleshoot over the phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not set my preferences for a year auto renewal I also don't believe I ever agreed to the refund policy they are now trying to enforce If they were to automatically renew me, why would they make an assumption it was for a term that was years Does this seem reasonable? Then, when contacting them to resolve it why wouldn't they at a minimum refund in cash the unused portion I have no use for a store credit This is being offer so they can keep my money for services they will never provide They know this It was clearly explained Regards, [redacted] *
Dear Dispute Resolution Consultant, The complainant acknowledged and agreed to the followingagreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration Agreement· GoDaddy Website Builder Service Agreement· GoDaddy Marketing Applications Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 24, the complainant purchased Website BuilderPlus, Get Found Essentials, an SSL Certificate and a Domain Name during a callto our Customer Care CenterAt that time they were advised regarding GoDaddy’srefund policyThe complainant next contacted our Customer Care Centeron January 5, to request a full refund of these services RESOLUTION: GoDaddy has upheld its agreements in good faith with thecomplainant and honored its terms of service and our services worked asadvertised and expectedOur review of the complainant’s interactions indicatesthat they have been provided with refunds outside of our refund policy In order to move forward in a productivebusiness relationship we will as a onetime exception provide the complainantwith an additional refund of $Please allow to days for this toreflect with their financial institution EDUCATION: Thecomplainant might find this article regarding the GoDaddy Refund Policy useful: [redacted] Thankyou again for the opportunity to address and bring clarity to the concernspresented by the complainant Kindest Regards, [redacted] ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On July 2, our customer purchased a Deluxe hosting plan for a year term during a call to GoDaddy’s customer care centerThat plan has subsequently renewed annually, with the last renewal being on August 8, On July 11, 2016, our customer renewed their hosting for monthOn August 2, 2016, per our customer's account preferences, GoDaddy attempted to automatically renew the hosting in good faith to honor agreements with our customerOur customer's financial institution declined payment(s)GoDaddy proactively sent multiple notices pre- and post-expiration to our customerGoDaddy provided ten days of service to our customer at no cost following expiration and an additional ten days of service in a suspended status prior to the service cancellation due to non-paymentIn total, GoDaddy provided days of service without payment prior to cancellationOur customer did not take action and their service was canceled on August 29, Account management is a customer responsibility.On November 11, our customer contacted our care center in an attempt to recover to their hosting content, and was informed that GoDaddy no longer had copies of this content RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Hosting Agreement, which our customer acknowledged and agreed to, it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountOur customer may wish to utilize an archive site such as Archive.org to recover any publicly available website snapshotsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
The response has inaccuracies and I am requesting a full refund along with copies of all recorded phone conversations due to I specifically requested to cancel the services and to remove my number from the soliciting listI have not accessed any services since last yearI have no user names or passwords to access go daddy so the request to go online and cancel is not applicable
I have already contacted Yelp, as well as ***, about correcting my business information on [redacted] directoryBoth companies say they cannot do so because it was originally placed there by Get FoundI am paying [redacted] to put the correct information in this directoryWhen I discontinued Get Found, that should have enabled [redacted] to make the corrections to the Menu on Yelp.Please give [redacted] the ability to delete the Menu information, or change it to match the Products and Services, so that the information is correct and consistentGet Found should not be able to control it after I have discontinued that service
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 28, 2017, our customer processed an online transaction to purchase a domain via the GoDaddy Auctions websiteGoDaddy Auctions® is a venue for domain name buyers and sellers.On October 9, 2017, our Support Team determined the seller of the domain could not complete the transaction and sent an email to our customer informing them the transaction failed to processOur customer also received a refund for the full amount of the auction purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When our customer agreed to participate in GoDaddy Auctions, they agreed to our Auctions Membership AgreementFor our customer’s convenience, they may wish to review the agreement here: [redacted] The buyer of a domain name purchased though GoDaddy Auctions does not obtain any rights in the registration of a domain name until completion of the transactionGoDaddy is not responsible and disclaims all liability in the event the domain name transaction fails to complete due to breach by the buyer or seller or failure of the buyer or seller to complete the transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy